Why AlphaControl?

We provide you with an all in one software that is extremely easy to use and quickly implemented. It automates and streamlines business processes so you: Increase the performance and efficiency of your staff, proactively manage your customers' IT networks, meet your SLA commitments, and ensure and maximize profitability.

Optimize your IT Business

Complete business performance visability for all aspects of your company.

Remote Management

Know about issues before your customers, powerful root-cause analysis, remotely fix and automate.

Amazing customer support

Delight your customers with RMM integrated, easy and powerful Service Desk.

Main Features

SLA & Contract Manager
AlphaControl automatically prioritizes all your open tickets, based on each customer's specific agreement, eliminates you from the need to count on your or your technician's memory.

Technicians Performance Comparison Reports
Evaluate the performance of your technicians according to a wide variety of KPIs.

Profitability Reports
Detailed analysis of your clients’ profitability based on the contract model and based on the actual services provided and the time spent on the various service tickets.

IT Automation
Periodic automated maintenance actions that result in improved productivity, service levels, maximum utilization of staff, cost reduction and much more.

Software & Hardware Inventory
Identify which Software, Servers and PC’s are out of warranty & generate new revenue.

Network Assessment Auditor
Map the customer's complete network in seconds, generate new revenue.

Real Time Alerts
Receive real-time information regarding the devices which are monitored on your network: RAM usage, hard drive space, CPU load, anti-virus programs, and operating systems.

On line Backup
Automated cloud-based backup & recovery service.

Mail Security
An enterprise-grade anti-spam and email security solution.

Our customers speak

ServiceDesk Plans

STANDARD

  • $59
    per technician / month
  • Billed annually or $69 month-to-month
Buy

PROFESSIONAL

  • $79
    per technician / month
  • Billed annually or $89 month-to-month
Buy
Popular

ENTERPRISE

  • $139
    per technician / month
  • Billed annually or $159 month-to-month
Buy
  STANDARD PROFESSIONAL ENTERPRISE
ServiceDesk
Ticket Management
Contract & SLA Management
Satisfaction Surveys
Business Rules Automation
Advanced Reporting
RMM
Remote Monitoring
IT Tasks Automation
Patch Management
Network Inventory (Auditor)
Advanced Reports
General
Enhanced Login Security
System White Labeling
DataBase Snapshots
Geo-redundant DataBase backup