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Support

Welcome to the Atera Support Portal

The Atera Support Center is your one-stop shop for technical and other information related to our products. Whether you want to access our knowledge base, view a video tutorial from our Learning Center, or download useful files, you've come to the right place. And don't forget - our support team is available 24x7 to answer any questions you may have.

Our Wiki

Check out our wiki for a comprehensive set of up-to-date Getting Started and Help articles. Here you can find all the information you need to install, configure, manage and troubleshoot your Atera products.

Learning Center

If you'd like to learn more about any of the AlphaControl, Citadel, MailShield or DataShield features, check out our Learning Center. This one-stop knowledge portal offers you an extensive "how to" video library.

Frequently Asked Questions

Get answers to a wide range of frequently asked questions about our various products below. If you can’t find the answer here, feel free to contact us.

Short Tutorials

These PDF documents provide detailed instructions for performing specific activities. Click on a link to download.

Citadel CL Series User Manual

Citadel CL Series Getting Started Guide

Using PPTP Server Feature of the Citadel CL-Series

DataShield Client Installation Guide

Direct Downloads

Live Chat

Need a quick answer? Chat with one of our Support or Sales representatives here.

Start a Live Chat or call us +1-800-508-1686
+31 20 891 0365