Atera’s
responsible AI principles

Your usage has no impact on the public model. Your inputs, outputs, embeddings, and knowledge base (KB) content are inaccessible to other customers, and they are not used to train Atera or Azure OpenAI’s AI algorithms or any Microsoft or third-party products.

Unique contextual information and KB article data will be accessible exclusively to the people included in the account, with potential data filtering within the account based on customer/site distinctions.

The AI Copilot gathers information from a secure, internally managed database that includes account data and a knowledge base to provide suggestions. It also collects information from end users’ devices.

Atera ensures AI is more context-aware and secure by using Microsoft Azure OpenAI, adhering to high data privacy and security standards. We implement strict data privacy protocols to ensure customer data isn’t used to enhance AI models, and personal information isn’t shared beyond what is necessary for service provision. Additionally, content filtering systems mitigate harmful outputs, maintaining secure and responsible AI usage.

Atera leverages Azure OpenAI’s models, which are trained on diverse, high-quality datasets and regularly updated to integrate new information and correct biases. Additionally, Atera follows guidelines and strategies designed to minimize AI hallucinations in AI outputs period.