IT, redefined: Atera's product roadmap and feature showcase

At this exclusive event with Atera’s Chief Product Officer, Tal Dagan, as part of Ateraverse ’24, we unveiled our exciting product roadmap and key developments for 2024. This comprehensive session delved into what’s next for Atera’s Action AI^TM and highlighted our ongoing commitment to enhancing our core products.

Dagan’s roadmap unveiling had two major themes – enterprise-grade solutions and advancements in remote monitoring and management capabilities. This summary aims to highlight the upcoming features and improvements as discussed in the presentation.

Overview

Tal Dagan introduced two primary focuses of Atera’s roadmap plans. The first being enterprise-grade solutions, with an emphasis on revamping the audit log and introducing customizable permissions for device, folder access, and script execution. The second highlight, remote monitoring and management improvements, centered around enhancements to both device console and IT automations areas.

Enterprise-grade solutions

The prime focus of this initiative is to ensure and maintain audit log integrity and compliance. In the coming quarters, Atera aims to incorporate detailed event tracking in the audit logs. Furthermore, administrators will also have the leverage to customize permissions, thereby allowing for a more granular control of settings such as access and execution authorizations.

Remote Monitoring and Management

As part of the ongoing improvements, Atera’s device console will experience a significant facelift for an intuitive and modern design. Dagan also introduced upcoming features such as agent activity log, script output displays, and a reorganized console. The IT automations area, on the other hand, will see enhancements like multi-timezone support, direct automation profile attachment to operating systems, and the arrangement of execution order for automations.

User testimonials

Dagan invited Jim and Dan from Autumn Harp Inc. to share their experiences with Atera’s private software repository. The team found the repository to ensure complete control of their software installations and appreciated its user-friendly design and granular control. It allowed them to regulate software versions and streamline their imaging process.

Key highlights and quotes

1. Ticketing System: The ticketing system was lauded for its time-saving capabilities. Queue additions, formal queues supported by several elements, and auto-assignment were among the discussed changes.
2. Service Level Agreements (SLAs): Atera is working to make SLAs even more flexible, with improved streamlining of operations, heightened productivity, and enhanced customer satisfaction.
3. Checklist Functionality: The future of ticketing is set to be revolutionized with the addition of checklists. These will help organize tasks and keep track of completed work.
4. Integration with Communication Platforms: Atera is set to be more accessible with the addition of webhooks to popular communication systems such as Teams and Slack. The new Teams app will facilitate managing tickets directly from the communication platform.
5. Tab View and Custom Alerts: Multitasking is poised to become more manageable with the new tab view feature, with custom alerts being added for warrant documentations.
6. AI Features: AI-based solutions are being developed to automate routine tasks and streamline workflows, with tools like Atera’s SNMP profile creator and OID finder. Atera’s autopilot feature is another powerful addition, attending to IT issues directly on employee devices.

This presentation forms an integral part of Atera’s constant efforts to enhance and amplify user experiences. Atera remains dedicated to its mantra of providing enterprise-grade solutions while regularly updating and upgrading its monitoring and management capabilities.