Customer Success - Student Position

  • Israel, Tel Aviv
  • Customer Success

Job description

Atera is seeking a hard-working, responsible, ambitious talent who wants to launch his/her career in customer success and the high-tech world. In this position you will be responsible for all the back office needs of the CSM team. This includes collecting outstanding payments, conducting follow up calls with churned customers and more. This is a unique opportunity to get an understanding of the “nuts and bolts” of customer success and to work with all departments: Product, Marketing, Dev, BI, Support and Finance. The individual will also gain exposure to Excel, PowerPoint, PowerBI, Monday.com, Gong, Salesforce, Zendesk, 15Five and more. The team is target-oriented and works with both personal and team goals. Be a part of our growing team! 


Responsibilities include:  

  • Monitor the renewal cadence and track tasks in Salesforce  
  • Collect outstanding payments from customers 
  • Conduct follow up phone calls to better understand why the customer churned 
  • Update Salesforce with customer information and tasks as required  
  • Assist in the creation and administration of customer-facing activities (e.g., customer lifecycle campaigns) 
  • Other duties as assigned 


Requirements: 

  • Native English Speaker - Must  
  • Available to work during US hours, Monday thru Friday – Must 
  • Flexible hours, option for part-time position (at least 60%) 
  • Ability to prioritize workload to ensure deadlines are met 
  • Self-motivated team player who has fresh ideas and thrives on team success 
  • 1+ years of relevant experience in a SaaS company - Preferred 
  • IT background - Preferred 
  • Experience managing accounts in a high-volume environment - Preferred 

 

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