1st Tier Support Engineer (Local - IASI, Romania)

  • Iasi, Romania
  • Support

Job description

Do you love to help people and learn new technologies? Now you can be a part of a company that is changing the way MSPs do business.

Our client company has developed a SaaS solution for MSPs that combines three products into one: RMM, PSA, and Remote Access, on the top of all that - it is very simple to use.

 

They are now seeking to expand the Support team to preserve good relations with their valued clients. They are looking for a teammate that is passionate, energetic, and can empathize with customers to ensure they get the proper assistance and the right solution. 

 

What will you be doing? 

·        Answer questions and deliver support to customers with varying degrees of product knowledge.

·        Log all activities and transactions with the customers in our Helpdesk ticketing System.

·        Identify and escalate tickets to the appropriate teams when needed.

·        Perform proactive follow-up with customers.

·        Analyze ticket trends by evaluating reports.

·        Reproduce customer issues in lab environment.

·        Work within SLA guidelines.

·      Maintain a high level of customer satisfaction.

 

What are they looking for? 

·        Solid understanding of OSs – Windows Servers, Workstations & Mac.

·        Solid understanding of SAAS based solutions.

·        Knowledge in popular network topologies & security solutions.

·        Excellent English language skills – both spoken and written.

·        Advantage – Previous experience with RMM / PSA solutions.




Requirements:

  • Solid understanding of OSs – Windows Servers, Workstations & Mac.
  • Solid understanding of SAAS based solutions.
  • Knowledge in popular network topologies & security solutions.
  • Excellent English language skills – both spoken and written.
  • Advantage – Previous experience with RMM / PSA solutions.



 More about Atera 

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Apply for this position

Excited to work with us but don't see your position listed?

Atera just raised $77M in Series B funding, and we're looking for amazing people to join our growing team. With expanded opportunities ahead, now is the time to join and enjoy the ride!

Submit your resume