Israel, Tel Aviv People & Operations

Customer Success Manager

JOB DESCRIPTION

Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers’ needs and their business workflow. As a Customer Success Manager (CSM), you will be expected to deliver value and ROI to Atera’s clients. These long-lasting relationships are built via exceptional customer service, understanding customers’ needs and top-notch onboarding of new customers. As a part of the CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs. 


The Role  


·    Serve as the primary POC and liaison between clients and the Atera team

·    Build and maintain strong relationships with clients

·    Analyze key account statistics and performance metrics to identify pain points

·    Educate clients on how to best use Atera’s platform aka “best practices”

·    Proactively identify opportunities and optimization points for Atera’s clients

·    Organically grow your portfolio of clients by delivering additional solutions and 

     tools based on business needs

·    Demonstrate continuous value of Atera’s solutions by keeping high retention rates

·    Lead online walk-throughs, webinars, consultations and one-on-one demos for a 

     full onboarding experience

·    Lead the knowledge sharing effort derived from the Voice of Customer (VOC)

·            2+ years of experience in a CSM or Account Management role (preferably in SaaS)

·            Solid understanding of customers lifecycle stages

·            Ability to understand complex technology and explain it simply

·            Strong quantitative and analytical skills; ability to identify data trends

·            A proven record of retaining and growing multiple client relationships

·            Committed to customer satisfaction with a passion for customer success

·            Ability to work in a fast-paced dynamic environment

·            Superior organization and prioritization skills, with strong attention to detail

·            Self-motivated, detail-oriented with strong communication and interpersonal skills

·            Tech-savvy with strong technical skills

·            Problem-solver, resourceful and independent

·            Native English Speaker – Advantage 

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