Delap Cyber provides IT management and cybersecurity services to multi-location businesses and high-net-worth individuals, particularly in financial services and the automotive sector. Facing operational inefficiencies and scalability challenges, they turned to Atera’s all-in-one platform to streamline workflows and enhance service delivery. Today, Atera is integral to Delap Cyber’s operations, allowing them to resolve IT issues in just 10 to 15 minutes, reduce costs, and scale efficiently—ensuring they deliver high-quality, transparent IT solutions that drive long-term client success.
Delap champions a smarter, holistic approach to IT
Based in Portland, Oregon, with an office in Lake Oswego, Delap Cyber provides financial, technology, and accounting solutions to businesses and high-net-worth individuals across Oregon, Washington, and beyond. Delap specializes in helping multi-location businesses unify their IT operations while delivering integrated tax, advisory, and cybersecurity services. Their cybersecurity division collaborates closely with other teams to provide a holistic approach that adapts to clients’ evolving needs.
Initially focused on security consulting, Delap Cyber realized businesses often prioritize security only after a breach. To prevent this, they expanded into full-service IT management, including security, automation, and support. Veering away from a model of pushing hardware and service upsells, Delap prioritizes long-term partnerships with a flexible pricing model covering managed security, network equipment leasing, and pay-as-you-go support, to ensure clients pay only for what they need.
“Atera continues to be a core part of our software stack, serving as a force multiplier for our support teams. Their collaborative approach and responsiveness to developing requested features have been integral to our ongoing partnership.”
Delap Cyber’s path to Atera
As Delap Cyber’s client base grew, the company struggled with operational inefficiencies that made managing it increasingly challenging. Their ticketing system was cumbersome, leading to delays in addressing client requests. Routine maintenance and security checks required manual intervention, consuming valuable technician hours. Limited visibility across multiple client networks made proactive security management a challenge, while scalability concerns meant that supporting growth would come at a significant cost.
Joe Summers, Delap Cyber’s manager, was overseeing a five-person team responsible for 17 locations, over 600 users, and nearly 1,000 devices. Recognizing the need for a more efficient, scalable solution, he turned to Atera. With its comprehensive IT management capabilities, Atera allowed his team to provide seamless service across multiple locations—something traditional IT tools struggled to achieve.
“Atera’s remote monitoring and automation features have allowed us to proactively address issues before they become problems. It’s not just a tool-it’s an essential part of our IT strategy that helps us stay ahead.”
Partnering with Atera
Atera’s all-in-one Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform provided the seamless, efficient, and scalable solution they needed, and the transition immediately improved several key areas.
Delap Cyber’s ticketing system became more efficient, allowing the team to triage and resolve issues faster while ensuring full visibility across the team. The introduction of a customer portal streamlined communication, making it easier for clients to track requests. Automated patch management ensured that all devices remained up to date, reducing security vulnerabilities, while network discovery provided real-time insights into client networks, helping the team diagnose and resolve issues quickly.
Atera’s custom reporting tools also allowed Delap Cyber to track devices and optimize billing, ensuring clients were only charged for active services as per their business motto. Remote access capabilities through Splashtop Premium further enhanced their ability to support clients instantly, eliminating unnecessary delays.
With these tools in place, Delap Cyber could now efficiently manage IT operations across multiple locations with greater control and efficiency.
“Staying in the know on where your tickets are and what the team is doing has never been easier. Atera combines at-a-glance ticketing with a powerful set of tools saving brainpower for what matters.”
Delivering unmatched IT support
Since implementing Atera, Delap Cyber has transformed the way it delivers IT services, particularly for small to medium-sized businesses in financial services and automotive dealerships. These industries demand both security and efficiency, and Atera has enabled the team to proactively monitor networks, patch vulnerabilities, and address issues before they escalate.
One of the most significant improvements has been response time. With Atera’s automation and remote support capabilities, Delap Cyber can now resolve IT issues in just 10 to 15 minutes—far exceeding their previous one-business-day SLA.
“Atera’s remote support capabilities have been a game-changer. With just a click or two, we can access users’ devices, run scripts, and provide immediate solutions. This efficiency allows us to maintain high service levels while keeping costs predictable for our clients.”
Beyond speed, Atera has enabled Delap Cyber to scale efficiently without increasing overhead. Automated ticketing and routine maintenance have freed up technicians to focus on complex security challenges, while real-time monitoring has improved visibility and control, allowing for proactive threat detection and mitigation.
Conclusion
According to Delap Cyber, Atera doesn’t just make their work easier—it also helps their clients save money. By improving efficiency, reducing response times, and providing real-time insights, Delap Cyber enables businesses to maximize their IT investments without unnecessary costs, bolstering their commitment to transparency and long-term relationships and ensuring that they continue to provide value beyond simple break-fix solutions.
“With Atera by our side, we continue to evolve, improve, and deliver exceptional IT support. We’re not just another MSP—we’re a trusted partner helping businesses navigate their IT challenges with confidence and efficiency.”
