Specifically tailored to the way IT departments accomplish their day-to-day tasks, Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end-users using a live chat, in addition to managing tickets like a boss.
Streamline and automate ticketing in just a few clicks. With Atera, your tickets are automatically synced between the client Customer Portal and the Atera UI enabling instant communication. Emails can be automatically configured to respond to new and closed tickets.
Automatically categorize incoming tickets by specific keywords, so that all requests are allocated to the IT professional who can provide the quickest expert support with the smartest resolution. Less tasks in the dispatching queue means more time for strategic value. Game on.
In-depth automated reports and analytics enable you to prove your worth day-after-day. Instead of wasting time endlessly filling in complicated excels that don’t even begin to highlight the full scope of tasks your team accomplishes on a daily basis, get back to doing what you do best — providing next-level proactive support to your users.
