Action AI™

1. What is Action AI™?

Action AI™ is Atera’s groundbreaking technology that integrates the capabilities of Microsoft Open AI with Atera’s proprietary AI technology, creating a revolutionary solution for IT management. This powerful combination enables the automation of routine IT management tasks, enhances system performance, and delivers proactive insights based on deep-learning  Action AI™ is the actionable intelligence based on real-time device diagnostics and a rich history of ticket data, ensuring that the automation and recommendations it provides are practical, reliable, and effective. Through AI Copilot and Autopilot <beta>, the two core components of Action AI™, IT teams can achieve greater efficiency, reduce manual workloads, and focus on strategic tasks that drive organizational growth.

2. Copilot and Autopilot

Atera’s Action AI™ is comprised of two essential components, AI Copilot and Autopilot <beta>, each designed to address different aspects of IT operations: 

Autopilot functions as an autonomous agent that can swiftly identify and resolve IT issues, effectively acting on behalf of a Tier 1 engineer. This functionality allows for the immediate remediation of common problems, significantly reducing response times and alleviating the workload on IT staff. If a situation requires human intervention, the issue can be escalated to an IT technician at any stage in the process, ensuring comprehensive support throughout the process. 

On the other hand, AI Copilot serves to augment and support the daily responsibilities of IT professionals, enhancing their skills, efficiency and productivity. By providing advanced diagnostics, automating routine tasks and facilitating knowledge sharing, AI Copilot empowers technicians to focus on more complex challenges while ensuring smoother operational workflows. Its features include remote session summaries, command line generation, real-time device troubleshooting, instant ticket summaries and resolutions, script generation, knowledge base article creation, and more. 

Together, AI Copilot and  Autopilot form a powerful ecosystem powered by Atera’s Action AI™, transforming how IT teams manage their environments and enhancing overall operational effectiveness. 

3. Core Features:

Action AI™ transforms IT operations with a comprehensive suite of features designed to optimize system performance, automate workflows, and proactively address potential issues before they escalate. Key capabilities include:

• Automated scripting and workflow creation

Action AI™ simplifies IT management by automating routine tasks with precision, generating custom scripts and workflows from plain-language input. Leveraging natural language processing, it converts user instructions into actionable steps, minimizing human error and freeing up time for more important tasks.

• Advanced troubleshooting assistance for technicians

With one-click troubleshooting, AI Copilot, powered by Action AI™, delivers real-time diagnostics, comprehensive health checks, and suggested solutions to tackle system alerts and tickets. It automates tasks like resetting passwords, managing patches, and updating printer drivers, making IT management more efficient.

• Predictive maintenance capabilities

Action AI™ proactively monitors system health to anticipate potential failures before they occur.  These predictive insights empower IT teams to address issues early and prevent them from escalating, resulting in smoother operations and reduced downtime. 

• AI-based recommendations for system optimizations

Action AI™’s machine learning algorithms leverage historical system data and provide recommendations for improving performance, from optimizing CPU usage to managing startup processes.

4. Benefits of Action AI™

Action AI™ offers distinct advantages for IT teams:

• Streamlines IT processes

Action AI™ automates routine IT tasks and processes such as scripting, command generation, and monitoring. By simplifying complex workflows, it ensures that IT teams can manage their environments more efficiently.

• Reduces manual work for IT teams

Through automation and AI-driven insights, Action AI™ takes over time-consuming tasks such as troubleshooting, running diagnostics, and applying patches. This reduces the need for manual intervention and frees up valuable time for IT professionals to concentrate on strategic initiatives.

• Enhances proactive problem-solving

Action AI™ enables teams to anticipate and address potential issues before they escalate. By leveraging predictive insights and real-time monitoring, it detects anomalies early and suggests optimal solutions. This proactive approach helps prevent system failures, reduces downtime, and keeps operations running smoothly without reactive firefighting.

• Speeds up issue resolution

With real-time diagnostics and automated solutions, Action AI™ accelerates the resolution process, helping IT teams quickly identify root causes and implement fixes.

5. Use Cases:

Action AI™ helps MSPs and IT professionals streamline their IT operations. Below are some common day-to-day use cases where Action AI™ significantly improves efficiency, reduces operational complexity, and mitigates the risks associated with manual processes:

• Automating routine IT tasks

Many IT teams spend a significant amount of time performing repetitive and manual tasks, such as software updates and configuration management. This not only depletes valuable resources, but it also increases the potential for human error. 

Atera’s Action AI™ automates routine tasks, including managing updates, monitoring system performance, and adjusting configurations based on predefined parameters. Furthermore, Action AI™ drives Atera’s generative script recommendations, allowing technicians to describe the tasks they need to accomplish in natural language while the AI creates custom scripts based on those specifications. This comprehensive automation leads to enhanced operational efficiency, reduced workload for IT staff, and minimizes the risks associated with manual processes. 

• Troubleshooting without human intervention

IT incidents often demand immediate attention to avoid service disruptions, but traditional approaches rely heavily on manual investigation and response. This process can take hours, or even days, as technicians investigate performance bottlenecks or service failures—issues that could have been addressed with a simple system restart or resource reallocation. 

With Action AI™, troubleshooting becomes a streamlined, automated process. The AI-driven engine performs health checks and diagnostics to identify common IT issues such as overloaded services or memory imbalances, and enables one-click resolutions or even fully autonomous fixes. This reduced downtime improves system reliability and frees up resources across IT operations. 

• Optimizing ticket management

Effective ticket management is critical for every IT team, especially when faced with a high volume of support requests. Traditional ticketing systems frequently require significant manual effort to prioritize, categorize, and respond to tickets, leading to potential delays in resolution. 

Atera’s Action AI™ transforms ticket management by offering advanced features like  instant ticket summarization and intelligent response generation. By analyzing and summarizing ticket content, Action AI™’s Copilot capabilities enable technicians to swiftly understand the core issues without having to sift through lengthy descriptions. Additionally, it can generate personalized responses in a professional tone, reducing the time spent on communication. Furthermore, Action AI™’s Copilot incorporates sentiment analysis capabilities, enabling nuanced communication and prioritization based on ticket sentiment. This refined approach not only shortens response times but also enhances service quality.

• Proactive monitoring and alert management

In today’s increasingly complex IT landscape, effectively managing alerts is critical to maintaining system performance and reducing downtime. Traditional alert management can overwhelm IT teams, leading to missed notifications and prolonged outages. 

Atera’s Action AI™ streamlines alert management through its Copilot capabilities. When alerts are generated, technicians can quickly launch the Copilot from the Atera alerts page to analyze them and perform comprehensive diagnostics. The Copilot identifies potential problems—such as user access issues or software update requirements—and provides clear, concise results that allow technicians to effectively prioritize their responses and proactively address issues. 

6. Security 

Atera places the utmost importance on the security and privacy of user data within its Action AI™ platform. To ensure the safety of end users, several robust measures and commitments are in place:

• Data Privacy and Ownership: User queries and inputs are treated with the highest level of confidentiality. Information entered into Action AI™ is not shared with other customers, nor is it used to train Atera’s or Azure OpenAI’s AI algorithms. All contextual information and knowledge base (KB) article data remain exclusively accessible to authorized individuals within the user’s account, with data filtering options available based on customer or site distinctions.

• Strict Privacy Protocols: Atera implements rigorous data privacy protocols to ensure that customer data is not used to enhance AI models and that personal information is shared only when necessary for service provision. Content filtering systems are in place to mitigate harmful outputs, promoting secure and responsible AI usage.

• High Standards of Security: By leveraging Microsoft Azure OpenAI, Atera adheres to stringent data privacy and security standards. The models used are trained on diverse, high-quality datasets, regularly updated to incorporate new information and correct biases, while guidelines are followed to minimize AI hallucinations in output

7. Related Technologies:

• Microsoft copilot

Microsoft Copilot is a versatile AI assistant designed to enhance productivity across various Microsoft applications like Word, Excel, and Powerpoint. It enables users to generate text, summaries, images, and code through a conversational interface, simplifying a wide range of professional tasks to improve individual productivity. It is built for knowledge workers and office professionals, enabling automation of tasks like document creation, data analysis, and content generation.

In contrast, Atera’s Copilot, powered by Action AI™, is specifically tailored for IT professionals and Managed Service Providers (MSPs), focusing on optimizing IT operations. It delivers real-time diagnostics and troubleshooting for IT infrastructure and network monitoring, enabling teams to address issues before they escalate. Atera’s Copilot enhances team productivity by automating routine tasks, streamlining workflows, and offering advanced features like ticket summaries, device health checks, script generation, command-line execution, and more. This tailored approach ensures IT teams can manage systems efficiently, reducing downtime and improving overall performance.

• AIOps

AIOps or Artificial Intelligence for IT Operations refers to the application of machine learning and AI to enhance and automate IT operations. By analyzing vast amounts of data from various sources, AIOps can detect anomalies, predict system failures, and automate responses to IT incidents. It unifies monitoring tools, correlates data and reduces the noise of redundant alerts, allowing IT teams to focus on high-priority tasks. AIOps helps optimize system performance, improve uptime, and accelerate root-cause analysis. 

When paired with Atera’s Action AI™, AIOps transforms IT operations in unprecedented ways. With Action AI™, AIOps not only automates routine tasks but also leverages predictive analytics to anticipate potential issues, resolve them proactively, and optimize resource allocation. This partnership enhances observability by collecting and analyzing performance data from across your IT infrastructure, resulting in better incident management and faster mean time to resolution. The end result is lower operational costs, improved system performance, and a seamless user experience.