Tailored to MSPs and IT service providers, Atera’s helpdesk and ticketing system are intuitive and user-friendly, enabling you to communicate with clients and manage their issues like a pro.
Manage your clients with simplicity and ease. With Atera’s PSA your tickets are automatically synced between the client Customer Portal and the Atera UI enabling instant communication. Emails can be automatically configured to respond to new and closed tickets.
Streamline and automate your ticketing in just a few clicks. With Ticket Scheduling you enable tickets to appear at one time or at a later date. Scheduled Tickets can be recurring and can also be used to manage future support tasks and technician schedules. Edit or delete tickets as you choose.
Optimally service your client with your own customized and branded Customer Portal for your end client with Atera. The Customer Portal is fully synced with your ticketing system and ensures instantaneous communication between clients and technicians. Clients can benefit from important articles and tips and tricks in this Knowledge Base, thereby further enjoying a solid user experience.
Create and maintain a robust Knowledge Base to centralize the storage of important articles, information and tips and tricks. It’s never been easier for your team and your customers to have access to the most up-to-date information anytime, anywhere.
RMM Software, PSA and Remote Access that will change the way you run your MSP Business