If you know Atera, you know that we’re all about adding automation and ease of use to your IT services. Reporting should be no different, so we’ve developed three awesome reports that are automatically generated from your patch management activities. Use them, learn from them, share them with your clients — here’s what they provide.
First up, our Patch and Automation Feedback report will look at all tasks that have been completed within any IT automation profile, plus the output of all scripts which have been executed during a specific time period.
Start by filtering the parameters to suit your needs, such as choosing the time frame, specific customers, automation profiles, or even tasks.
The report will show you which tasks have been completed successfully, and the status of unknown tasks, too.
Top tip: Check the ‘exclude retired devices’ box, to leave out devices which are no longer in use, and streamline your reporting to just what you need to know.
The Patch Status Summary report gives you more of a high-level understanding of how your patch management procedures are going. Firstly, for both servers and desktops, you’ll be able to view a single dashboard that shows you the agents that are up to date as well as those that are out of date.
Next, you can see vulnerabilities at a glance, an important element of risk assessment and mitigation. You can see all agents plus how many patches are missing in each agent. Lastly, you can view by specific patches, to see which agents are missing that patch. You can export this report data really easily in a single click, to share with your clients or technicians as needed.
Our final report is the Search & Deploy Report, a powerful tool in keeping cyber-risk at bay, and ensuring your software is up to best-practices. You can use this report to identify missing patch KBs, so that these patches can be installed directly from the report, in a single click.
First, use the drop down lists to choose the customer, the KB you’re searching or the description. For example, you could search Windows 8.1, or a partial code from the string if that’s all you have. You can also filter by agent types, if you’re looking for information about Desktops, Servers, or Macs specifically.
The report will be automatically generated, and from that dashboard you can filter by patch status and type, and immediately install any missing or pending patches, to ensure all of your devices are up to date.
You can also use the summary section of the Search & Deploy report to quickly isolate the total updates you’ve completed over a specific time frame, and to configure the view by those that have been installed, and those which have not.
Any questions about any of our reporting, or how to get the best out of automating patch management processes for you and your customers? We’re always available email@example.com.