AI Copilot at TVEC: Efficiency, Speed & Innovation

My name is Muna, and I head the product marketing team here at Atera. I’ll be your host and moderator today. I’m super excited to have a special guest, Marco Salazar, with us today. Marco is the IT supervisor at Trinity Valley Electric Cooperative. Marco, I understand, has been in IT for over 25 years. He has worked his way up from the help desk all the way to managing the entire company systems. He has strived over the years to help different IT teams provide excellent customer service using a variety of tools and methods, and we’re going to hear about that today so that both the IT technicians and, more importantly, the users can work more efficiently. When Marco is not working or finding efficient ways to work, he enjoys taking care of his dogs, 3D printing, and building Lego sets. Marco, exciting! 

# Introduction of the Guest Speaker 

Marco: Yeah, thank you, thank you. Thank you for having me. I’m very excited. Wonderful. I apologize for that; I have a delay on the sound on my side. Very excited to have you with us today. 

Muna: I’m excited to be here too, looking forward to this. So, Marco, where are you based out of today? 

Marco: Our company is located in Kaufman, Texas, and that’s where we are right now. I’m just very excited about Atera and its products, especially the AI contingent. 

Muna: Yes, amazing, and that’s why we’re here. For those of you joining us today who are not familiar with Atera or not Atera customers, I just want to briefly introduce you to the company and the platform, both called Atera. Atera is an enterprise-grade unified platform, an all-in-one IT management solution. Our product is addressed to both managed service providers and corporate IT departments like Trinity Valley. Within our platform that is infused with AI, which we’re going to talk about today, we have ticketing, help desk, patch management, remote monitoring, IT asset management, network monitoring, and a whole lot of goodies. We have over 12,000–13,000 clients today, and collectively our clients manage over six million endpoints. Marco will tell us a little bit more about that and what it really means to manage and leverage an AI-infused IT management platform. 

# About Trinity Valley Electric Cooperative 

Muna: Marco, I’m giving you the stage here. Tell us a little bit about Trinity Valley Electric Cooperative. 

Marco: Trinity Valley Electric Cooperative is one of the oldest cooperatives in the state of Texas. We have been around for a very, very long time. Not only do we provide electric service in rural areas, but our territory covers about 88,000 people. It says more than 65,000, but I think the number now is about 88,000. Not only do we provide electrical power, but we are also very involved with the community. We have a program where we have students go to Washington DC, high school seniors. We provide a lot of safety information for different people, and we are just very involved in the community because we don’t call them clients; we call them members. They are our members, they’re members of our family, and so we treat them as such. It’s a great place to work at; people are super nice, and everybody is great. 

Muna: Could you put the next slide up? 

Marco: Of course. Again, I’ve never worked in electrical before, and I’m learning so much every single day about it, but it is a great experience. Trinity Valley is very good at providing electric power, and we have a partnership with RoR Electric. Basically, we had some storms a few years ago, and the team was super responsive in getting the power back up. Dallas was still having problems, but Kaufman and surrounding areas were operational too. Very efficient, very good at getting things done, and very good at making sure that the electricity keeps flowing, which means the IT systems need to also be operational and running great. Atera has come in to help us out a lot on that. 

# IT Department at Trinity Valley Electric Cooperative 

Muna: We’ll be talking about Atera and how you decided to bring it in, but tell us a little bit about the IT department. What does a day in the life look like, the size of the department, and what you do on a day-to-day basis? 

Marco: The IT team here at Trinity Valley is basically three help desk people, a junior systems administrator, and I’m the senior systems admin but also the IT supervisor, so I oversee them. We also have a data analyst who is amazing, and of course, our manager, who is my boss. We are usually up at 6:00 in the morning and working all the way till 6:00 at night. We have over 250 people working for the company, and that includes people who are in the field all day long, people who are working from home, and people who come into the office. It is a very varied environment.

# Tools and Efficiency in IT Operations 

Marco: The environment is varied, and so we need tools that allow us to log on to desktops, see what’s going on, install software remotely without having to go into the office. Sometimes, you’re 20 miles away from the office, or someone in the field is having problems and asks us to log on to their computer. We have to rely on cellular signals, which in rural areas don’t always provide a lot of bandwidth. So, we need tools that are not only efficient but also very good at allowing us to do certain things, and the Atera product has helped us with that. I have a really great team; they’re all experts in their own areas and always very helpful. It’s amazing because when I first started working with TVEC, I would try to jump into a help desk ticket, and they had already started it. By the time I read it, they were already working on it. Just like the linemen in the field are working super hard and fast to ensure power is restored or everything is taken care of properly, my team is working super hard to ensure that our users are operational at all times. 

Muna: Amazing. So, I want to really dive into what it means and if there are unique challenges in your space, and where AI comes in. Today, we’re here to talk about leveraging AI in that realm. Uniquely looking at companies like yours, which may not be the everyday type of corporate that we talk about. But before we dig into that, I’d love to share a poll with our audience. If you don’t mind engaging, you will see to the right of the screen a poll button that you can all answer. I just launched the poll, and we’re asking: “Are you currently using any AI tools in your IT operations?” Please, you’re all welcome to vote. Let me know if this is coming up because from my side, I don’t quite see if people are voting yet. Please don’t be shy. Let us know: Are you currently using any AI tools in your IT operations? Wonderful. Let’s see. I’m going to share that with you, Marco. I’m not sure if you can see. We do have some shy audience, but based on what we’re seeing here, I would say the majority have voted that they’re not yet using AI but are exploring. We have quite a few that say they use it occasionally. I also see those that are skeptical, and it’s great because that’s why we’re here. We want to demystify some of those fears or even talk about what some of those challenges are when adopting AI and how to alleviate some of that fear or the unknowns. Great, thank you so much for answering. Let’s close this and move on. 

# IT Challenges and AI Adoption

Muna: Okay, so going into that realm of IT challenges, Marco, I know you and I have had discussions before. Let’s briefly go into when, how, and why your department decided to move forward with a solution like Atera. 

Marco: Okay. I used to be a big fan of another product that was a management system, but then I came here and someone showed me Atera. I was like, “Wow, it does that and it does this other thing and it does that other thing.” One of the biggest things that we have been able to leverage when talking about slow response times is dealing with someone who is at home using a cellular hotspot with a speed of one or two Mbps. It’s super slow, it’s dragging. We couldn’t find a proper RDP client that could allow us to log on remotely and keep that connection going. Atera’s product not only provides information, logs, and insights into what’s happening, but the RDP clients you provide are amazing. They work on low bandwidth, which is a plus for us because otherwise, we would have to get in the truck and drive 20 miles to take care of someone, where it might just be a couple of clicks. Some of the things we have been able to do with Atera include automating our deployment of new machines. We don’t have an imaging system; we usually get the machines from the vendor, and then my team sits down and installs the necessary software.

# Automated Deployment and Efficiency 

Marco: Instead of manually installing software, we generate a deployment profile. We make the machine join the domain, then they get the Atera client, and the device is automatically put in that deployment profile group. It installs all the necessary software, browsers, and other tools. What used to take hours now takes just a few minutes, and that’s been super helpful for the team. We had to create a script that clears the browser cache because we have one program that is very persnickety, and when the cache gets filled up, it stops working. Now, instead of having to go to the desks every single time, we have a script that runs in the background first thing in the morning, during lunchtime, and late in the afternoon. That takes care of a lot of issues. 

# Security and Versatility 

Some of the other amazing things we’ve been able to do include knowing that it’s safe and secure. Even though it is cloud-based, it is operational and secure. It allows us to use it on any type of technology; it doesn’t have to be the latest and greatest. I have some laptops that are 10 years old that we use for testing and messing around, and the Atera client works perfectly well. Having that tool is almost like having another headcount—a robotic helper that allows us to have a life. We don’t have to worry about deadlines or staying extra hours because a process isn’t running. Atera allows us to program certain events, like applying patches, running scripts, and checking other things. It gives us peace of mind knowing that even if a computer is turned off, Atera will check and apply updates the next time the machine comes online within the next two weeks. 

# Improved Workflow and User Experience 

We’ve gotten so efficient at this that people sometimes ask us to stop because they get alerts to reboot their machines in the middle of their workday. I tell them they can set it so they get three prompts, four hours apart each, so they can work their entire day and reboot at the end of the day. These improvements have allowed my team the freedom to do other things that need to get done, without being stuck doing repetitive tasks over and over. It’s made our lives much easier. 

Muna: Amazing. I’m very happy to hear that. Like you said, it’s a big territory, and the last thing you want is people going back and forth or employees being forced to come in to get responses. Now, the cherry on top—let’s talk about all the amazing all-in-one platform capabilities that Atera offers.

# Introduction to AI Co-pilot 

Muna: You’ve been using Atera, and then came AI—specifically Atera’s AI Co-pilot. For those unfamiliar, I see Joe here is really anxious to get some insights about how you’re using it with Atera because he has just recently leveraged it, if I understand correctly. Atera’s AI Co-pilot is essentially an IT companion. You mentioned briefly that additional headcount that augments, replaces, and supports the day-to-day work of IT professionals, often enhancing skills, efficiency, and productivity. So, I’d love to hear from your side, Marco, and maybe one of the best ways to do it is to go through some of the use cases. Then we’ll later talk about how you justify and bring that in. 

# Discovering AI Co-pilot 

Muna: Tell us a little bit about how you came across AI Co-pilot and what your team is using it for. 

Marco: Well, it was funny because one day I was looking at Atera, and I noticed this little symbol. I thought, “Hm, that looks like AI. Let me see what we can do with it.” I needed to run a script—a super simple script—but because I am not strong in scripting (I’ll admit it), I know enough to understand the logic but not enough to generate a really solid script. I typed in the window, “I need a script to do A, B, C, and D,” and sure enough, it generated the script for A, B, C, and D. I was very generic about what the script needed to do so the information wouldn’t go out there. I tested the script a couple of times, tweaked it a little bit, and then I was able to deploy it. Instead of spending half a day trying to create a script for this particular task, the AI Co-pilot allowed me to cut my time to maybe an hour, including testing and deployment. That was a major gain. 

# Enhancing Help Desk Efficiency 

The other awesome thing is in the help desk ticket area. If someone puts in a description of what’s going on with their computer, you can ask a question, and the AI Co-pilot will suggest three troubleshooting steps or other actions. You can even go within that area and say, “Hey, I found this information. What do you suggest?” The system will give you fairly solid information on next steps. My team has found this very helpful because there are times when they get odd, strange, off-field requests. They put in the details, and the AI Co-pilot provides guidance on how to proceed. Muna: Amazing. I’m very happy to hear that. Like you said, it’s a big territory, and the last thing you want is people going back and forth or employees being forced to come in to get responses. Now, the cherry on top—let’s talk about all the amazing all-in-one platform capabilities that Atera offers.

# Leveraging AI for IT Solutions 

Marco: A couple of things come up, and they’re like, “Oh, okay, I can do that. That is great. Let me see if I can do that.” Another thing is the knowledge base. At one point, I tried to do some reformatting on the knowledge base, and it actually worked really well. Those are three very easy examples of how it works. I’m telling you right now, if anybody is not crazy about coding or doesn’t know enough about scripting, Atera is very powerful and very good. There is also a big library of scripts that you can adapt to your needs. One of the simplest things I do is I have a script that puts an icon on the desktop. When the person double-clicks it, it opens a website. Super simple, right? But trust me, it seems simple, but it took a little bit of work to get it done. Atera helped me make it so much easier. Everything is done, and they get a pretty icon with the right name and the right location. If I need to make a change, I just change the script and run it again, and we’re ready to roll. 

# Knowledge Retention and AI 

Muna: Amazing. Marco, I recall in the conversation you and I had, you mentioned one of your greatest fears is, with all of the amazing knowledge that you have and the experts on your team, if God forbid something were to happen to someone, how do you maintain that knowledge to be leveraged accurately by the team and, more importantly, through AI? You gave me that use case. If you’d like to elaborate on how you’re using the knowledge base creation in that sense. 

Marco: Yes, that is absolutely wonderful. We’ve had instances where we have one person who just knows that one thing. I’ve asked them to put something in the knowledge base, and they go, “Well, I can remember it.” I say, “Okay, at least start typing it in and see what the AI can help you fill in.” It’s funny because we’re IT professionals, and we know that to get from A to B to C to D, sometimes we skip steps because we know those are obviously things that need to get done. The AI allows us to fill in those steps. If someone is green and brand new, they’re not going to remember that they need to turn the knob three times to the left instead of to the right. Doing that through Atera helps because the system goes a little bit deeper to do those things. I really like the product because it allows us to be more efficient. It also allows us to change the language a little bit. Sometimes people start writing, and it’s either too verbose or too brief. The AI tweaks the language and says, “Hey, maybe this will sound a little bit better.” 

# Enhancing Communication and Efficiency 

The AI helps in making the documentation clear and concise, which is crucial for new team members who might not be familiar with all the steps. It ensures that the knowledge is preserved and easily accessible, which is invaluable in maintaining continuity and efficiency in our operations.

# Clarifying AI Co-pilot Benefits 

Muna: Better, so you know, those are also very good uses for the Co-pilot. 

Marco: Amazing. 

Muna: So I’ll just clarify if it didn’t come across clearly. Basically, your team that’s addressing tickets—those knowledgeable experts, as you said—they resolve the ticket and then, with one click, can generate a knowledge-based article that can be leveraged again by team members who are either new or not as advanced. AI will then propose actionable solutions for diagnostics. When it comes to custom responses, as you mentioned, you’re writing a response to one of the employees. Sometimes it might be short, and you want to make it more acceptable with the right sentiment. We know that sometimes, if you’re frustrated doing the same repetitive tickets, you can get frustrated, and you need something to tone you down and ensure it comes across in the appropriate fashion. 

# Team Adoption of AI 

Muna: Marco, in terms of your team, is everybody on the team leveraging AI? 

Marco: We are slowly getting there. I have one team member who loves to put those responses through the AI just to make sure. I have others who have dipped their feet in there, and it’s an issue of the level of comfort that everybody has with it. I’m leveraging it for scripting, automation, writing articles, and all that, but I’m kind of at the bleeding edge within the company. I have some people who are a little bit reluctant, and I always tell them, “Hey, you don’t have to learn everything; you don’t have to do it all at the same time. But you know what? Try a little bit, try a little bit.” When we first got Atera, everybody was like, “Oh my gosh, there is so much stuff here. How are we going to get this done?” And we were like, “No, no, no, little bits, little chunks. Let’s concentrate on this, let’s concentrate on that.” It’s the same thing with AI. Do what you feel comfortable doing. If you think you want to try to do a script, go ahead and do a script. If you feel like you need to test how the responses are automated, go ahead and test that automated response. See how it changes the language to make it sound a little bit more pleasant. Because it is so big and so broad, you can start anywhere you want, and it will help; it will work with you. If you’re having problems, always reach out to the Atera team, and they’ll walk you through it. They are so awesome at doing stuff like that. Again, just be open, and the other thing I do is tell my team, “Hey guys, have you tried doing this or that?” And they go, “Oh, I didn’t think that was possible,” or “I didn’t think we could do that.” So that helps out too, with just getting that efficiency going on slowly but surely. Always have a plan, always be ready, and always be ready to support and assist your teammates so they feel comfortable with it. Change is hard, and even though it is a lot of change, sometimes we get a little tired of it. So we have to help each other and support each other with stuff like that. 

Muna: I absolutely agree. To that note, I do want to launch our last poll: “What is your biggest challenge in adopting AI for IT?” I’d love for people to start voting. Is it a lack of understanding? Is it implementation costs? Did I share it without opening it? Oh gosh, technology.

# Polling and Common Concerns 

Muna: Sometimes, let me see, I think I shared it before allowing people to vote. There we go. I’ll stop sharing. I apologize to our audience; I shared it without opening it for the team to vote. But I think we can immediately go to that slide, and forgive me, Marco, for that. One of the biggest questions that I get when I speak to clients and prospects is, “I have some concerns.” Those concerns could be justifying ROI. A lot of times, it’s the fear of, “Is this going to replace me, replace what I do, replace my value?” I want to ask you, as an IT leader, as you brought in such a solution, how did you overcome these common concerns? 

# Overcoming ROI and Replacement Concerns 

Marco: Well, the return on investment, for me at least, was a time-saving situation. I talked earlier about how sometimes it would take me a day to create a script; now it takes me about an hour, including testing. That right there is definitely a return on investment. It may not be tangible, but we’re talking about the money that the company spends on me being able to generate those scripts. Another intangible ROI is the ability to generate responses that are well-written, smart, and have the proper tone for customer service. Especially when you’re dealing with help desk issues and communicating with users, the AI helps you craft responses that are more professional and courteous, even when you’re dealing with repetitive issues. 

# Addressing Fear of Change 

There is fear from people about changing the technology and making those changes. You just have to work through it and help them understand that AI is going to be helpful and good for them. You just have to remember to take it a little bit at a time and do what you feel comfortable with. You also have to be smart about using any new technology. For example, when creating a script, you’re not going to put the full path of the location where you want to pick up a file or the actual IP address of the device you’re trying to connect to. You don’t put actual credentials in there. You can put fake information in it, and once it generates the script and you see that it’s probably going to work, then you go ahead and change it to what you need, putting in your actual information. 

# Embracing AI as a Tool 

These are some of the things you can do yourself to make sure that it’s working for you. It is a new tool, and everybody’s learning at the same time. We can be resistant about it, but it is IT, and things come and go. AI is here, and it is a great tool. You just have to remember that it’s a tool; it’s not going to take your job.

# Learning to Use AI Effectively 

Marco: You need to be able to smartly use AI. You need to learn how to wrangle it because, you know, it’s the garbage in, garbage out thing. If you don’t give it all the information, or if you give it the wrong information, it’s going to give you bad results. Same thing with AI—learn to use it; it’s not that hard. 

Muna: Wonderful. Marco, there’s a question here about improvements or changes in response time or ticket resolution in your SLAs. In general, have you seen a change there since leveraging AI? 

# Improvements in Response Time and Efficiency 

Marco: Yes, we have seen an improvement. We are able to get some responses when we get a ticket and see some steps to take. That saves us the time of having to do the research, figure out, double-test, triple-test. That alone helps us cut back on time, making us more efficient. For example, we get people saying, “Hey, I’m having this problem with this particular issue, and it’s not just me, it’s my entire team.” We can say, “Let us see if we can run a script for you to make that change.” Or departments might say, “We decided to go with this vendor and need you to install this piece of software on all 100 machines in the system, and we need it done before the end of the day.” With Atera, we can quickly set up the client, the group, and the information, and get it to run. These are significant savings because we can meet the people’s needs where they are. Our user base is very spoiled; they’re used to having very efficient responses. Atera has made us even faster, and we’ve had people say, “Wow, you guys, what’s going on?” And we tell them, “We have a new program helping us out in the background.” 

Muna: Amazing. There’s another question here about whether it has changed your staffing levels or headcount. 

# Impact on Staffing Levels 

Marco: Because we’re a very small company with about 250 employees, it hasn’t changed our headcount. We have a lot of people working from home, in the office, and in the field—driving around in trucks. We need coverage from sunrise to sunset. Atera has allowed us to be more efficient. We wanted to increase our headcount because our demands have increased, but we were told this year that the budget isn’t there, so we’re going to be waiting. I think the hit on our overall efficiency would have been much harder if we didn’t have the Atera product. In other companies, some of this automation may allow you to shave off some headcount, but for us, it’s only made us more efficient. We still need that human touch, and there are days when we all look at each other and wish we had one more person because everyone is coming at the same time. In a much larger enterprise, you might be able to reduce some headcount, but for us, it’s been about enhancing efficiency. 

Muna: Would it be accurate to say that maybe it has reduced your shifts and the workload on employees? 

Marco: Oh yeah, absolutely. It used to take hours to set up a new desktop. We would have to touch every single machine to put a shortcut on the system. All those little things we don’t have to do anymore, which has made us more efficient. My team is much happier because they know they can come to me and say, “Hey Marco, they’re asking for this thing. Can you help us out? Otherwise, we’re going to have to touch every machine.” And I’m like, “Let me see what I can do.” Twenty minutes later, it’s like, “Okay, here’s a script. Let me push it out.”

# Benefits of AI in IT Operations 

Marco: Great, awesome. We love it. It’s made life much easier. People are able to go home when their shift is over; they don’t have to work on weekends. When I first started, there were times when someone would say, “Hey, I need help with this,” and we’d say, “Okay, let’s get in the truck, drive to their home, and take care of it over the weekend.” But now that’s not happening because a lot of those issues are being proactively addressed. We’re ensuring patches are installed on time, scripts are running properly, and we can remote in efficiently. The ability to remote in is wonderful for my team because they don’t have to drive around and do all these other things. 

# Leveraging AI Co-pilot for Compliance 

Muna: By the way, are you leveraging the AI Co-pilot remote session summary? Is that something your organization finds value in or needs for compliance? 

Marco: We haven’t done it yet. It is such a new product that we’re still poking around and figuring things out. I have a very curious team, so they’re always asking questions, and I’m always encouraging them to explore and figure things out. 

# Invitation for Audience Questions 

Muna: Great. I want to invite the audience to please ask questions for Marco. We are more than happy to address those soon, so feel free to type them into the Q&A box, and we’ll address them. 

# Guidance for AI Adoption 

Muna: The last question here would probably be: As a leader and IT professional who has been across different industries, what guidance would you offer to organizations reluctant to adopt AI, specifically Atera’s AI Co-pilot? 

Marco: You need to establish some guidelines for your team when you start talking about integrating AI into your systems. For example, students in schools are writing their papers using AI, but you’re not going to be doing a business report with AI. Establish basic guidelines for specific purposes and tasks that AI can help with. If you’re going to use AI outside of these parameters, have a conversation about it. Don’t just say no; find a way to make it safe and available for everyone. AI is coming, and we need to figure out how to manage it. Guidelines are crucial. If you have someone excited or curious about using AI, let them be the one to explore and start discussions with the team. Education is important—let your teams know that AI is a tool. I told someone the other day that AI is like a search engine on steroids. For example, I had an obscure problem, so I used AI to look in specific discussion groups and find solutions, saving me hours of research. 

# Safety and Prompting AI 

You need to learn how to utilize AI and educate yourself on how to prompt it correctly. Safety is another simple guideline—don’t put your company information into an AI environment. Use fake names, URLs, file shares, usernames, and passwords if you need to test something. If you’re in a larger environment, have conversations with your leadership because AI will be coming eventually, and you need to be prepared. There may already be people in your organization using AI without your knowledge. 

# Importance of AI Co-pilot 

As for the Atera AI Co-pilot, we had a situation where I didn’t read the dates properly and the license expired. It felt like they had cut my arm off. We quickly renewed it, but for a moment, I realized how much I relied on it. We were trying to get responses, and now we had to write them ourselves. I had to write scripts manually and figure out how to get things done without AI. The analytics and insights AI provides are invaluable. 

Muna: Thank you, Marco. Your insights are incredibly helpful, and I’m sure our audience appreciates your detailed explanations.

# The Importance of AI Co-pilot 

Marco: You can tell the system, “Hey, go and look at the event log and figure out what might be some of the issues happening with the system.” When it wasn’t doing that, I realized how much I had come to rely on it. If I had to do it again, I would definitely use the AI Co-pilot feature because it makes life easier. The analytics are very good, and it’s just a matter of learning how to ask the right questions to get it to understand. I’m old enough to remember when Google first came out. Before that, search engines weren’t very good, but Google was revolutionary because you could just put in three words, and it would bring up the best results. AI is kind of the same way—you just have to learn how to speak its language to get the results you need. 

# Final Thoughts from Marco 

Muna: Marco, I think you’ve said it all. I’ll add just one last comment. Atera AI Co-pilot operates in a safe environment. We follow Microsoft’s responsible AI guidelines, and your data is safe within your environment. The Co-pilot searches for answers within your knowledge base and the wider web, but it doesn’t learn from your data or push it out of the private environment. There’s a question here from Carlos asking if we can show a practical example of using AI. Marco has shared multiple examples, but Carlos, if you’d like to see AI Co-pilot in action and give your own use cases, please click the “Get Demo” button at the top of the screen. Our team will be more than happy to walk you through and show practical examples from the use cases Marco shared. 

# Availability and Cost 

There’s also a question about its availability on certain Atera plans. For clients on the professional plan, you can start a trial of AI Co-pilot from within the platform. You should have the ability to start a 14-day free trial, and from there, it is a chargeable add-on. If you need additional information, please click the “Get Demo” button, and our team will walk you through the details. Regarding the cost, it is on a per-technician-based licensing. If you’re within the Atera platform, you should be able to see pricing and start a trial by going into the app center. 

# Upcoming Sessions and Closing 

Before we close, I want to invite the attendees to our upcoming engaging sessions specifically around AI. We have our community town hall with our Chief Technology Officer tomorrow. If you scan the QR code, you should be able to register. We also have three other sessions early next month with our CEO and the Channel Holic, a session with our CTO and C Networks, and a show-and-tell on leveraging Co-pilot for help desk efficiency. Let’s see if we’ve got any more questions. If not, I want to invite you, Marco, to say any final words. 

Marco: Thank you. The AI tool is very good. I started using it a little bit, and I really like it. If you are not using it yet, give it a try. It’s going to help you a lot and make life easier, especially if you’re an admin or in help desk. Just remember to take your time, be safe, and encourage one another. 

Muna: Marco, I want to thank you for a very informative session. We highly appreciate your insights, sharing more about your team, your challenges, and how you implemented AI Co-pilot. We wish you the best of luck in continuing to leverage AI, starting small and growing with the additional capabilities. Thank you so much for your time. To the audience, thank you so much for attending. I will now launch a survey to close today’s session. I would appreciate it if you could respond. See you soon on our next webinar. Thank you so much. 

Marco: Thank you. 

Muna: Thank you, Marco. Thank you so much.