All-in-one RMM and Helpdesk platform

Automatically categorize incoming tickets by specific keywords, so that all requests are allocated to the IT professional who can provide the quickest expert support with the smartest resolution. Less tasks in the dispatching queue means more time for strategic value. Game on.

• Auto-tag tickets by specific keywords
• Route tickets to the right technician for quick response
• Customize tags with your customer or business context

In-depth automated reports and analytics enable you to prove your worth day-after-day. Instead of wasting time endlessly filling in complicated excels that don’t even begin to highlight the full scope of tasks your team accomplishes on a daily basis, get back to doing what you do best — providing next-level proactive support to your users.

• User satisfaction reports
• Total tickets resolved
• Average ticket duration
• And so much more

Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks. It’s now easier than ever to give end-users the next-generation of self-serve expertise.

• Add informational articles tailored to the users’ needs
• Offer tutorials and video content for onboarding or support
• Create a repository of documentation