Go live with Robin by Atera in 72 hours, resolve 50% of IT tickets within 90 days — guaranteed, or we waive all fees.

Proven. Trusted. Certified.

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Robin lets work flow, minus the ticket drag.

  • 92%

    Technical issues resolved autonomously

  • 2 min

    median resolution time

  • 0.1 sec

    first response time

Robin doesn’t assist. It executes.

End-to-end execution

Captures the request, diagnoses the root cause, takes approved action, confirms the fix, and closes the loop.

Device + cloud + network

Resets passwords, installs software, restarts services, and fixes configurations directly on the endpoint, in the cloud, or across the network. 

Continuous learning

Learns your environment, systems, and patterns. Robin optimizes itself, so resolutions that took three steps last month take two this month.

Smart escalation

When an issue requires escalation, Robin hands off with full context, conversation history, and diagnostics. No cold restarts.

Enterprise-grade security.

When work stalls, Robin steps in.

01
On device

Fixes what’s in front of them: Password resets, software installs, slow machines, stuck services. Robin acts directly on the endpoint with no remote session needed.

02
In the cloud

Manages access and permissions: Access requests, SSO issues, security group assignments, policy-based provisioning. All resolved with governance and audit trails built in.

03
Across the network

Diagnoses what they can’t see Wi-Fi issues, connectivity drops, VPN problems, performance bottlenecks. Robin diagnoses root cause and remediates without a technician on-site.

04
At the help desk

Resolves before a tech even sees it Ticket triage, categorization, first-response, and full resolution. Robin handles the repetitive volume so your team focuses on what actually needs them.

05
Behind the scenes

Catches what no one reported Disk space warnings, expiring certificates, patch drift, failing backups. Robin monitors, detects, and remediates proactively, before it becomes a ticket.

06
Across compliance

Enforces what policies demand Audit-ready logs, automated policy checks, security posture gaps, and regulatory alignment. Robin documents every action so you’re always covered.

Frequently asked questions

We connect Robin to your environment, configure it to your workflows, and go live, all within 72 hours. You’ll see real results on real tickets from day one. For POC T&C, click here

Password resets, software installs, access requests, connectivity issues, device troubleshooting, and more.

Chatbots advise. Robin resolves. It triages, reasons, and fixes issues directly on the device, running scripts and hundreds of built-in actions. No workflows to build. No technician in the loop.

Yes. Robin operates within your existing security policies and permissions. No data is stored outside your environment or used to train models.

It escalates to your team with full context: what it tried, what it found, and what it recommends. Your technicians pick up where Robin left off, not from scratch.

No. Robin allows you to scale support without adding headcount. It handles the repetitive volume so your team can focus on complex, high-impact work.

72 hours is all it takes.

Guaranteed · No six-month rollout · No procurement cycles