ATERA AUTONOMY GUARANTEE TERMS
Effective Date: May 4th, 2026
- The Guarantee. Atera Networks Ltd. (“Atera”) guarantees that Robin, Atera’s autonomous IT agent (“Robin”), will autonomously resolve at least one (1) IT ticket within seventy-two (72) hours of the Guarantee Start Time (defined below). These terms supplement the applicable Atera Order Form and Terms of Use between Atera and the client (“Client”) (the “Agreement”).
- Guarantee Start Time. The 72-hour period begins upon the later of: (a) Client registering to the Guarantee offering through the designated page on the Atera website; and (b) Client and Atera having executed an Order Form that includes a Robin subscription.
- Client Cooperation. Client shall provide Atera with full cooperation, including timely access to Client’s environment, systems, credentials, and any information reasonably required to deploy and operate Robin.
- Remedy. If Robin does not autonomously resolve at least one (1) IT ticket within the 72-hour period, Client’s sole and exclusive remedy shall be the right to terminate the Robin subscription by providing written notice to Atera no later than forty-eight (48) hours after expiration of the 72-hour period. This termination right applies only to the Robin subscription and does not affect any other components of the Agreement. Failure to provide timely notice constitutes a waiver of this remedy, and the Robin subscription will continue as per the applicable Order Form Terms.
- General. These terms are governed by the governing law provisions of the Agreement. Atera may modify or discontinue the Guarantee upon three (3) days’ notice; orders already executed remain under the terms in effect at execution. In the event of conflict between Atera’s marketing materials and these terms, these terms prevail.
