IT Documentation

Create automated rules and processes for an upgraded onboarding and offboarding experience for your end-users and employees alike, tailored to their specific needs and roles. Onboard new employees with IT automations that set up devices exactly as needed, and then reset them to where they need to be when they leave the company.

Managing credentials is critical when it comes to sensitive end-users information, especially when you’re working across multiple sensitive environments. When you’re busy running endless systems, and building next-generation IT processes you shouldn’t be expected to remember all of your end-user’s passwords, too. Atera uses the next level of encryption to ensure best-in-class protection for your passwords and makes it easy to manage everyday challenges such as locked-out users. Make IT happen.

Your customer portal is unique to your brand and provides a personalized always-updating solution for your end-users. They can then use the customer portal to open tickets for you and track progress, including cross-collaboration and finding historical responses, even from those who have left the company. We mean it when we say our solution offers you everything your customers need all in one place.

From inside your customer portal, you can share all the information that your end-users need, including meaningful articles, get-started guides, help with frequent moments of friction, or industry best practices. Show-off your expertise to your end-users in a totally self-serve way with a customizable knowledge base.

Stop flipping back and forth between different platforms only to sync up your end-users’ contact information and devices. The future of IT means you work smarter. View all devices by a single contact, or all contacts as they relate to a specific device. Move via quick links from one view to another, and filter your actions for the ultimate visibility and control so you can focus on the tasks that use your expertise.