Atera is an IT management solution that enables monitoring, management and automation of hundreds of SMB IT networks from a single console. Atera includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.
Made specifically for MSPs and IT Support companies, Atera’s Professional Services Automation platform will allow you to provide better service, improve operational efficiency, and profitability. Born in the cloud, the platform fully integrates business-process automation, help desk, customer service, RMM information, and business analytics that will dramatically improve and streamline your company’s operations.
Carry your support desk with you wherever you go, with the free Atera Mobile view: reply to tickets, add notes and perform bulk actions on tickets even as you’re taking a walk down the street or waiting for your order to arrive at a restaurant. All that and more, completely free.
Technicians in the field can register their time, update actions taken and verify service provided through your customer’s approval. All actions are registered and stored in the ticket.
Atera’s invoicing engine makes client billing a no-brainer.
Use several different billing contracts simultaneously (Retainers, Break Fix, Onsite and remote). Full integration with leading Accounting Software Quickbooks & Xero. Integration with hundreds of other Cloud services is available via Zapier.
Comparing your rates with the rates of your peers / competitors has never been easier. The integrated, real-time Benchmark allows you to compare your key financial metrics to industry metrics on a daily basis.
Intelligent Analytics that can keep your business on track.
Measure and track performance using reports. The Atera Reporting Suite includes 12 different reports that help you set data-driven goals and track the right metrics. It allows you to assess performance at multiple levels – the helpdesk, specific groups, individual agents and more.