all-in-one platform for IT professionals
From remote monitoring & management (RMM) to powerful ticketing, reporting, helpdesk, and patch management, Atera brings your entire IT business together holistically. Less hassle, more control, and a solution that includes all the features you ever wanted.
01 Remote Monitoring and Management
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02 Professional Services Automation
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03 Remote Access
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04 Patch Management
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05 Helpdesk
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06 Network Discovery
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07 Integrations
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your comprehensive all-in-one IT tool kit
Atera offers a single, robust all-in-one platform that checks all the boxes for IT professionals. Escape mundane tasks so you can focus on more meaningful work and better serve your end-users.
Remote Monitoring and Management
The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution.
Learn more about RMMIT automation
Harness the power of Atera’s all-in-one IT automation tools to automate manual and mundane tasks, so you can focus on the work you were born to do.
Learn moreMac Remote Monitoring and Management made easy
Install only one software — Atera’s Mac RMM agent — to unlock the next level with complete visibility and control over the Mac environment.
Learn moreIT Documentation
IT documentation is how you codify your processes for better collaboration, customer service and efficiency. Take it to the next level with Atera!
Learn moreSNMP Monitoring
With automatic OID monitoring on Linux-based devices (routers, firewalls, PCs, etc.) you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices.
Complete Activity Log
Every single action or command that you or any other user issued is automatically logged into the main database.
IT Reporting and analytics
Powerful reporting and analytics at your fingertips. Use reporting to increase customer retention by proactively providing your customers with valuable insights.
Learn moreReal-Time Monitoring and Alerts
Determine the alerts you get about your end-user's devices with the ‘threshold profile’, so you’re only alerted when you need to be.
Learn moreProfessional Services Automation
Simplify your tasks and communication with intuitive helpdesk, billing, and reporting.
Learn more about PSAHelpdesk and ticketing
Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with clients and managing customer tickets like a boss.
AI ticket tagging
AI auto-tagging makes your work-life easier by automatically categorizing tickets by chosen keywords. Search by specific tags to take your ticketing to the next level!
Learn moreTicket automations
Fast-track your ticketing system to the next level with the most effective way to manage your users’ environments, time-tracking, communication, and details across the organization.
Learn moreCustomer Portal
Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level.
Learn moreFlexible contracts and billing
Easily create the perfect contract and service level agreement (SLA) that turns prospects into signed customers with the customization and flexibility you crave.
Learn moreReports and analytics
Generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.
Learn moreRemote Access
Start a session directly from an alert, ticket, or device via AnyDesk or Splashtop, or integrate with TeamViewer or ScreenConnect for bring your own license.
Learn more about Remote AccessAttended and unattended support
Atera also supports unattended access via Splashtop, allowing technicians to perform diagnostics, schedule and perform updates and installations, and troubleshoot issues on devices without an assigned user.
Smart Remote Access collaboration tools
Make it easy to support remote users with a whole army of intelligent tools and features for communication with Atera’s remote access software.
Airtight security and control
With Atera, all remote sessions are protected with TLS and 256-bit AES encryption.
File transfer
Sending and sharing files can be completed in seconds, with full data encryption of information both in transit and at rest.
Multi-monitor capabilities
No need to end sessions and start new ones to see additional monitors or devices, view it all at a single glance.
Work from home with Splashtop
Atera's 'Work from Home' Remote Access with Splashtop integration allows your users to connect from home to their computers at work within minutes. Try Atera today.
Learn morePatch Management
Automate patches for Windows, Mac, and other software and OS on your end-users' devices.
Learn more about Patch ManagementWhat is Patch Management?
Patch management is the IT industry’s blanket term for how you install and manage patches in an IT environment.
IT automation
With one-click onboarding and even a checkbox to apply on "newly installed devices", setup and onboarding of new devices is now easier, safer, and more automated than ever.
Software bundles
Software bundles can be created once, and then used thereafter for critical repeatable tasks such as onboarding or setting up a new user in a specific department.
Comprehensive reporting
Become the master of your IT universe, and generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.
Learn moreHelpdesk
Specifically tailored to the way IT departments accomplish their day-to-day tasks, Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end users using a live chat, in addition to managing tickets like a boss.
Learn more about HelpdeskIntelligent ticketing and Helpdesk software
Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, helping you get 'er done better and faster than ever.
AI ticket tagging
Enjoy automatically cataloged tickets with the next-generation in ticketing – Atera’s automatic ticket tagging.
Automated reports
Let Atera make automated reports, so you can make data-driven decisions, every time.
Knowledgebase
Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks.
Network Discovery
Atera’s Network Discovery provides a comprehensive security scan and complete view of all of your end-user networks and devices, automatically updating to ensure you always see the full picture.
Learn more about Network DiscoveryWhat is Network Discovery?
Providing updates at-a-glance, with the Network Discovery software add-on, you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls. Clever, eh?
Customer onboarding
Atera’s Network Discovery tool eliminates the pain of onboarding new users. Upgrade your process by letting our solution take care of all your complex challenges and time-consuming tasks.
Learn moreAbsolute security
Consistently ensure your end-users’ security with Atera’s Network Discovery. Our next-generation security feature unearths unauthorized devices, prevents overload on the network, and facilitates the onboarding of end-users faster and better than ever before.
Learn morePort scanning and potential CVEs
By mapping the entire attack surface of your network using Network Discovery, IT pros can reduce this attack surface to a minimum by eliminating any unnecessary open ports.
Active Directory and Workgroups scanning
By integrating with Windows Active Directory Domain Services, Network Discovery can access information about devices and users on a specific domain or subdomain.
Dynamic graphs and reports
For all Network Discovery scans, reports provide a complete picture of everything IT professionals need in order to effectively monitor their environments, including device types, workstation or server status.
Integrations
Atera lets you manage your environment with the tools you know and love, as well as adopt software add-ons as your IT needs evolve.
Learn more about IntegrationsAcronis
Data loss means lost business, it’s pure and simple. Safeguard all data against any eventuality with Acronis, our fully hosted, fully integrated, award-winning online backup solution.
Learn moreAnyDesk
Secure and reliable remote access to support your customers and colleagues anywhere, anytime. No need for a prior account — Growth and Power plan users can access AnyDesk at no additional charge from inside the Atera platform.
Learn moreAxcient
Want to take things to the next level with a best-in-class business continuity and disaster recovery (BCDR) platform? Take advantage of reliable, easy-to-use, and affordable backup with an x360Recover Direct-to-Cloud WorkStation License. Unlimited storage under Axcient’s fair use policy.
Learn moreBitdefender
Proactively anticipate and neutralize threats ahead of time with advanced machine learning, layers of prevention and detection tools, and smart behavioral analysis. Get free access to a GravityZone Cloud MSP Security account. Get started with a full 45-day free trial.
Learn moreChocolatey
Efficient and secure installation is waiting for you at the next level with Chocolatey
Learn moreEmsisoft
Unobtrusive, dual-engine security that detects and removes all infections without slowing down your Windows clients and servers.
Learn moreIronscales
Quickly detect phishing emails that slip through traditional defenses, combining anti-phishing technologies with Security Awareness Training (SAT) into a single, seamless solution. Next-generation integrations come with next-level peace of mind that doesn’t cost an arm and a leg.
Learn moreIT-Glue
Streamline your clients’ information assets with one of the most trusted IT documentation platforms out there, IT Glue. Find, track, and know everything you need to know about your clients’ IT documentation with absolute efficiency. Power is knowledge.
Learn moreMalwarebytes
Malwarebytes OneView’s superpower? It centralizes endpoint security, licensing, and reporting to simplify time-consuming security management to supercharge your revenue.
Learn moreNinite Pro
Patch all your apps across all your networks with Ninite Pro. No toolbars or unnecessary clicks. Just choose your apps and they’re updated. It’s now even easier to get to your end-game.
Learn moreQuickbooks
Atera’s QuickBooks integration allows you to add taxes, track expenses, create customized invoices and reports all in one place. Level up your accounting and billing processes with Atera’s high-speed, easy and intuitive Quickbooks integration within Atera.
Learn moreScalePad
ScalePad (Warranty Master™) keeps track of Warranty Expirations to show you instant revenue opportunities. Get started in 2 clicks.
Learn moreSplashtop
Remotely access computers from within the Atera platform, with no added costs. Find files and applications, troubleshoot problems from afar, and securely connect to Windows, Mac, or from iOS and android via the Atera mobile app, without ever leaving your desk.
Learn moreWebroot
Traditional security relies on outdated signatures and can’t keep up with zero-day attacks. It’s time for an upgrade — activate both Webroot Antivirus and DNS Protection for the next level in security. On a pay-as-you-go basis, per product, per endpoint. No commitment, no problem.
Learn moreXero
Atera’s Xero integration does all of your accounting tasks with just a few clicks. Add taxes, track expenses, get paid faster, and run your business from anywhere.
Learn moreKeep tabs on the latest news and resources to achieve IT mastery.
Bright-thinking
Always updating
What the Strengthening American Cybersecurity Act of 2022 means for IT departments
IT departments may count as covered entities, which means they need to report on vulnerabilities and strengthen specific security processes.
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Webinar highlights: boost your efficiency with IT Automation Profiles
If you missed the event, or you want a cheat sheet of all those best bits, here are your highlights!
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“Time to get rid of the IT department?” Not on our watch! 7 reasons why IT departments are here to stay
From visibility and control, to better security and cooperation, a single IT department just makes sense. Here’s how Atera sees it.
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What are the best solutions to back up MS Office 365?
Backing up can be completed in a number of ways for Microsoft 365, including manually, and via Acronis or Axcient. Here are your best options:
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