All-in-one platform for IT professionals

From remote monitoring & management (RMM) to powerful ticketing, reporting, helpdesk, and patch management, Atera brings your entire IT business together holistically. Less hassle, more control, and a solution that includes all the features you ever wanted.

01 Remote Monitoring and Management

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02 Professional Services Automation

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Atera PSA

03 AI

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Atera OpenAI

04 Remote Access

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Atera Remote Access

05 Patch Management

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Atera Patch Management

06 Helpdesk

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07 Network Discovery

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08 Integrations

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your comprehensive all-in-one IT tool kit

Atera offers a single, robust all-in-one platform that checks all the boxes for IT professionals. Escape mundane tasks so you can focus on more meaningful work and better serve your end-users.

Remote Monitoring and Management

The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution.

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IT automation

Harness the power of Atera’s all-in-one IT automation tools to automate manual and mundane tasks, so you can focus on the work you were born to do.

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Real-Time Monitoring and Alerts

Determine the alerts you get about your end-user's devices with the ‘threshold profile’, so you’re only alerted when you need to be.

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IT Reporting and analytics

Powerful reporting and analytics at your fingertips. Use reporting to increase customer retention by proactively providing your customers with valuable insights.

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Mac Remote Monitoring and Management made easy

Install only one software — Atera’s Mac RMM agent — to unlock the next level with complete visibility and control over the Mac environment.

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IT Documentation

IT documentation is how you codify your processes for better collaboration, customer service and efficiency. Take it to the next level with Atera!

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Complete Activity Log

Every single action or command that you or any other user issued is automatically logged into the main database.

SNMP Monitoring

With automatic OID monitoring on Linux-based devices (routers, firewalls, PCs, etc.) you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices.

Linux Remote Monitoring and Management for deeper visibility

Utilize Atera’s Linux RMM agent to gain complete visibility and control over your Linux environments seamlessly!

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Professional Services Automation

Simplify your tasks and communication with intuitive helpdesk, billing, and reporting.

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Advanced Reporting

Make data-driven decisions every time by gaining invaluable insights with Atera’s advanced reports.

Helpdesk and ticketing

Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with clients and managing customer tickets like a boss.

Customer Portal

Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level.

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Flexible contracts and billing

Easily create the perfect contract and service level agreement (SLA) that turns prospects into signed customers with the customization and flexibility you crave.

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Reports and analytics

Generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.

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AI ticket tagging

AI auto-tagging makes your work-life easier by automatically categorizing tickets by chosen keywords. Search by specific tags to take your ticketing to the next level!

Ticket automations

Fast-track your ticketing system to the next level with the most effective way to manage your users’ environments, time-tracking, communication, and details across the organization.

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AI

Start exploring the extraordinary capabilities of AI within Atera.

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AI Suite

Experience the limitless potential of AI within Atera’s all-in-one platform, from ticket opened to ticket solved. Deliver better outcomes faster with ticket summaries,suggested solutions, smart replies and AI-generated scripts for everyday IT support.

Ticket solution suggestion

Explore instant, AI-based suggestions on how to resolve tickets. Reduce effort and time spent looking for the best outcome, with smart recommendations generated in seconds within the platform.

Auto ticket summary

Get quick ticket summaries, highlighting the most critical information to handle any issue. Grab a TL;DR of tickets so you can avoid the endless back-and-forths with end users, thanks to the NLP capabilities of AI.

Auto-generated response

Improve end-user experience and satisfaction by allowing AI to assist you with Tier-1 support and communications. Let AI suggest the best replies, for simple issues that can be resolved independently by end users and for tickets that require your attention.

Automated script generator

Use our script generator to tackle issues on the spot, letting AI deliver scripts in seconds for simple to complex tasks in the queue. Save precious research and coding time, add scripts to the shared library and use them to solve recurring problems.

Remote Access

Start a session directly from an alert, ticket, or device via AnyDesk or Splashtop, or integrate with TeamViewer or ScreenConnect for bring your own license.

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Work from home with Splashtop

Atera's 'Work from Home' Remote Access with Splashtop integration allows your users to connect from home to their computers at work within minutes. Try Atera today.

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Attended and unattended support

Atera also supports unattended access via Splashtop, allowing technicians to perform diagnostics, schedule and perform updates and installations, and troubleshoot issues on devices without an assigned user.

Smart Remote Access collaboration tools

Make it easy to support remote users with a whole army of intelligent tools and features for communication with Atera’s remote access software.

Airtight security and control

With Atera, all remote sessions are protected with TLS and 256-bit AES encryption.

File transfer

Sending and sharing files can be completed in seconds, with full data encryption of information both in transit and at rest.

Multi-monitor capabilities

No need to end sessions and start new ones to see additional monitors or devices, view it all at a single glance.

Patch Management

Automate patches for Windows, Mac, and other software and OS on your end-users' devices.

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What is Patch Management?

Patch management is the IT industry’s blanket term for how you install and manage patches in an IT environment.

Comprehensive reporting

Become the master of your IT universe, and generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.

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IT automation

With one-click onboarding and even a checkbox to apply on "newly installed devices", setup and onboarding of new devices is now easier, safer, and more automated than ever.

Software bundles

Software bundles can be created once, and then used thereafter for critical repeatable tasks such as onboarding or setting up a new user in a specific department.

Linux Patch Management

Package Manager. Say goodbye to vulnerabilities and welcome a seamless, hassle-free approach to keeping your systems up-to-date and secure.

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MacOS Patch Management

Effortlessly manage and secure your Windows and macOS devices with Atera's patch management, enabling you to view, upgrade, and maintain your installed patches with ease.

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Helpdesk

Specifically tailored to the way IT departments accomplish their day-to-day tasks, Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end users using a live chat, in addition to managing tickets like a boss.

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Intelligent ticketing and Helpdesk software

Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, helping you get 'er done better and faster than ever.

AI ticket tagging

Enjoy automatically cataloged tickets with the next-generation in ticketing – Atera’s automatic ticket tagging.

Automated reports

Let Atera make automated reports, so you can make data-driven decisions, every time.

Knowledge Base

Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks.

Network Discovery

Atera’s Network Discovery provides a comprehensive security scan and complete view of all of your end-user networks and devices, automatically updating to ensure you always see the full picture.

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What is Network Discovery?

Providing updates at-a-glance, with the Network Discovery software add-on, you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls. Clever, eh?

Absolute security

Consistently ensure your end-users’ security with Atera’s Network Discovery. Our next-generation security feature unearths unauthorized devices, prevents overload on the network, and facilitates the onboarding of end-users faster and better than ever before.

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Port scanning and potential CVEs

By mapping the entire attack surface of your network using Network Discovery, IT pros can reduce this attack surface to a minimum by eliminating any unnecessary open ports.

Active Directory and Workgroups scanning

By integrating with Windows Active Directory Domain Services, Network Discovery can access information about devices and users on a specific domain or subdomain.

Dynamic graphs and reports

For all Network Discovery scans, reports provide a complete picture of everything IT professionals need in order to effectively monitor their environments, including device types, workstation or server status.

Customer onboarding

Atera’s Network Discovery tool eliminates the pain of onboarding new users. Upgrade your process by letting our solution take care of all your complex challenges and time-consuming tasks.

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Integrations

Atera lets you manage your environment with the tools you know and love, as well as adopt software add-ons as your IT needs evolve.

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Cynet

The all-in-one security solution that natively consolidates, integrates and automates all the prevention, detection, correlation, investigation and response capabilities you need, backed by a 24/7 MDR service.

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Keeper

Prevent breaches, reduce helpdesk costs and ensure compliance. Keeper Security’s next-gen privileged access management solution delivers enterprise-grade password, secrets and privileged connection management in one unified platform. The zero-knowledge security architecture is unmatched in safeguarding information and mitigating the risk of a data breach.

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Zomentum

Revolutionizing the sales & quoting process and its many steps into a simple workflow — Zomentum offers a comprehensive approach that helps partners to visualize the lead flow and convert opportunities efficiently.  A highly customizable document module to create quotes, send proposals, and e-sign documents all from one place.

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ESET

ESET is a unified cybersecurity platform, augmented by global threat intelligence that integrates breach prevention, detection, and response capabilities.

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AnyDesk

Secure and reliable remote access to support your customers and colleagues anywhere, anytime. No need for a prior account — Growth and Power plan users can access AnyDesk at no additional charge from inside the Atera platform.

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Acronis

Data loss means lost business, it’s pure and simple. Safeguard all data against any eventuality with Acronis, our fully hosted, fully integrated, award-winning online backup solution.

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Emsisoft

Unobtrusive, dual-engine security that detects and removes all infections without slowing down your Windows clients and servers.

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Webroot

Traditional security relies on outdated signatures and can’t keep up with zero-day attacks. It’s time for an upgrade — activate both Webroot Antivirus and DNS Protection for the next level in security. On a pay-as-you-go basis, per product, per endpoint. No commitment, no problem.

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ThreatDown

ThreatDown OneView powered by Malwarebytes, centralizes endpoint security, licensing, and reporting to simplify time-consuming security management to supercharge your revenue.

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Splashtop

Remotely access computers from within the Atera platform, with no added costs. Find files and applications, troubleshoot problems from afar, and securely connect to Windows, Mac, or from iOS and android via the Atera mobile app, without ever leaving your desk.

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Bitdefender

Proactively anticipate and neutralize threats ahead of time with advanced machine learning, layers of prevention and detection tools, and smart behavioral analysis. Get free access to a GravityZone Cloud MSP Security account. Get started with a full 45-day free trial.

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Axcient

Want to take things to the next level with a best-in-class business continuity and disaster recovery (BCDR) platform? Take advantage of reliable, easy-to-use, and affordable backup with an x360Recover Direct-to-Cloud WorkStation License. Unlimited storage under Axcient’s fair use policy.

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Ironscales

Quickly detect phishing emails that slip through traditional defenses, combining anti-phishing technologies with Security Awareness Training (SAT) into a single, seamless solution. Next-generation integrations come with next-level peace of mind that doesn’t cost an arm and a leg.

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Domotz

Take your network monitoring to the next level with Domotz’ powerful and affordable network-monitoring platform.

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