all-in-one platform for IT professionals
From remote monitoring & management (RMM) to powerful ticketing, reporting, helpdesk, and patch management, Atera brings your entire IT business together holistically. Less hassle, more control, and a solution that includes all the features you ever wanted.
your comprehensive all-in-one IT tool kit
Atera offers a single, robust all-in-one platform that checks all the boxes for IT professionals. Escape mundane tasks so you can focus on more meaningful work and better serve your end-users.
Remote Monitoring and Management
The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution.Learn more about RMM
Harness the power of Atera’s all-in-one IT automation tools to automate manual and mundane tasks, so you can focus on the work you were born to do.Learn more
Real-Time Monitoring and Alerts
Determine the alerts you get about your end-user's devices with the ‘threshold profile’, so you’re only alerted when you need to be.Learn more
IT Reporting and analytics
Powerful reporting and analytics at your fingertips. Use reporting to increase customer retention by proactively providing your customers with valuable insights.Learn more
Mac Remote Monitoring and Management made easy
Install only one software — Atera’s Mac RMM agent — to unlock the next level with complete visibility and control over the Mac environment.Learn more
IT documentation is how you codify your processes for better collaboration, customer service and efficiency. Take it to the next level with Atera!Learn more
Complete Activity Log
Every single action or command that you or any other user issued is automatically logged into the main database.
With automatic OID monitoring on Linux-based devices (routers, firewalls, PCs, etc.) you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices.
Linux Remote Monitoring and Management for deeper visibility
Utilize Atera’s Linux RMM agent to gain complete visibility and control over your Linux environments seamlessly!Learn more
Professional Services Automation
Simplify your tasks and communication with intuitive helpdesk, billing, and reporting.Learn more about PSA
Make data-driven decisions every time by gaining invaluable insights with Atera’s advanced reports.
Helpdesk and ticketing
Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with clients and managing customer tickets like a boss.
Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level.Learn more
Flexible contracts and billing
Easily create the perfect contract and service level agreement (SLA) that turns prospects into signed customers with the customization and flexibility you crave.Learn more
Reports and analytics
Generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.Learn more
AI ticket tagging
AI auto-tagging makes your work-life easier by automatically categorizing tickets by chosen keywords. Search by specific tags to take your ticketing to the next level!
Fast-track your ticketing system to the next level with the most effective way to manage your users’ environments, time-tracking, communication, and details across the organization.Learn more
Start exploring the extraordinary capabilities of AI within Atera.Learn more about AI
Experience the limitless potential of AI within Atera’s all-in-one platform, from ticket opened to ticket solved. Deliver better outcomes faster with ticket summaries,suggested solutions, smart replies and AI-generated scripts for everyday IT support.
Ticket solution suggestion
Explore instant, AI-based suggestions on how to resolve tickets. Reduce effort and time spent looking for the best outcome, with smart recommendations generated in seconds within the platform.
Auto ticket summary
Get quick ticket summaries, highlighting the most critical information to handle any issue. Grab a TL;DR of tickets so you can avoid the endless back-and-forths with end users, thanks to the NLP capabilities of AI.
Improve end-user experience and satisfaction by allowing AI to assist you with Tier-1 support and communications. Let AI suggest the best replies, for simple issues that can be resolved independently by end users and for tickets that require your attention.
Automated script generator
Use our script generator to tackle issues on the spot, letting AI deliver scripts in seconds for simple to complex tasks in the queue. Save precious research and coding time, add scripts to the shared library and use them to solve recurring problems.
What is AI-powered IT?
What are the benefits of AI-powered IT?
How to use AI-powered IT to increase productivity?
How to get started with AI-powered IT?
Start a session directly from an alert, ticket, or device via AnyDesk or Splashtop, or integrate with TeamViewer or ScreenConnect for bring your own license.Learn more about Remote Access
Work from home with Splashtop
Atera's 'Work from Home' Remote Access with Splashtop integration allows your users to connect from home to their computers at work within minutes. Try Atera today.Learn more
Attended and unattended support
Atera also supports unattended access via Splashtop, allowing technicians to perform diagnostics, schedule and perform updates and installations, and troubleshoot issues on devices without an assigned user.
Smart Remote Access collaboration tools
Make it easy to support remote users with a whole army of intelligent tools and features for communication with Atera’s remote access software.
Airtight security and control
With Atera, all remote sessions are protected with TLS and 256-bit AES encryption.
Sending and sharing files can be completed in seconds, with full data encryption of information both in transit and at rest.
No need to end sessions and start new ones to see additional monitors or devices, view it all at a single glance.
Automate patches for Windows, Mac, and other software and OS on your end-users' devices.Learn more about Patch Management
What is Patch Management?
Patch management is the IT industry’s blanket term for how you install and manage patches in an IT environment.Learn more
Become the master of your IT universe, and generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.Learn more
With one-click onboarding and even a checkbox to apply on "newly installed devices", setup and onboarding of new devices is now easier, safer, and more automated than ever.
Software bundles can be created once, and then used thereafter for critical repeatable tasks such as onboarding or setting up a new user in a specific department.
Specifically tailored to the way IT departments accomplish their day-to-day tasks, Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end users using a live chat, in addition to managing tickets like a boss.Learn more about Helpdesk
Intelligent ticketing and Helpdesk software
Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, helping you get 'er done better and faster than ever.
AI ticket tagging
Enjoy automatically cataloged tickets with the next-generation in ticketing – Atera’s automatic ticket tagging.
Let Atera make automated reports, so you can make data-driven decisions, every time.
Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks.
Atera’s Network Discovery provides a comprehensive security scan and complete view of all of your end-user networks and devices, automatically updating to ensure you always see the full picture.Learn more about Network Discovery
What is Network Discovery?
Providing updates at-a-glance, with the Network Discovery software add-on, you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls. Clever, eh?
Consistently ensure your end-users’ security with Atera’s Network Discovery. Our next-generation security feature unearths unauthorized devices, prevents overload on the network, and facilitates the onboarding of end-users faster and better than ever before.Learn more
Port scanning and potential CVEs
By mapping the entire attack surface of your network using Network Discovery, IT pros can reduce this attack surface to a minimum by eliminating any unnecessary open ports.
Active Directory and Workgroups scanning
By integrating with Windows Active Directory Domain Services, Network Discovery can access information about devices and users on a specific domain or subdomain.
Dynamic graphs and reports
For all Network Discovery scans, reports provide a complete picture of everything IT professionals need in order to effectively monitor their environments, including device types, workstation or server status.
Atera’s Network Discovery tool eliminates the pain of onboarding new users. Upgrade your process by letting our solution take care of all your complex challenges and time-consuming tasks.Learn more
Atera lets you manage your environment with the tools you know and love, as well as adopt software add-ons as your IT needs evolve.Learn more about Integrations
Prevent breaches, reduce helpdesk costs and ensure compliance. Keeper Security’s next-gen privileged access management solution delivers enterprise-grade password, secrets and privileged connection management in one unified platform. The zero-knowledge security architecture is unmatched in safeguarding information and mitigating the risk of a data breach.Learn more
Revolutionizing the sales & billing process and its many steps into a simple workflow — Zomentum offers a comprehensive approach that helps partners to visualize the lead flow and convert opportunities efficiently. A highly customizable document module to create quotes, send proposals, and e-sign documents all from one place.Learn more
ESET is a unified cybersecurity platform, augmented by global threat intelligence that integrates breach prevention, detection, and response capabilities.Learn more
Secure and reliable remote access to support your customers and colleagues anywhere, anytime. No need for a prior account — Growth and Power plan users can access AnyDesk at no additional charge from inside the Atera platform.Learn more
Data loss means lost business, it’s pure and simple. Safeguard all data against any eventuality with Acronis, our fully hosted, fully integrated, award-winning online backup solution.Learn more
Unobtrusive, dual-engine security that detects and removes all infections without slowing down your Windows clients and servers.Learn more
Traditional security relies on outdated signatures and can’t keep up with zero-day attacks. It’s time for an upgrade — activate both Webroot Antivirus and DNS Protection for the next level in security. On a pay-as-you-go basis, per product, per endpoint. No commitment, no problem.Learn more
Malwarebytes OneView’s superpower? It centralizes endpoint security, licensing, and reporting to simplify time-consuming security management to supercharge your revenue.Learn more
Remotely access computers from within the Atera platform, with no added costs. Find files and applications, troubleshoot problems from afar, and securely connect to Windows, Mac, or from iOS and android via the Atera mobile app, without ever leaving your desk.Learn more
Proactively anticipate and neutralize threats ahead of time with advanced machine learning, layers of prevention and detection tools, and smart behavioral analysis. Get free access to a GravityZone Cloud MSP Security account. Get started with a full 45-day free trial.Learn more
Want to take things to the next level with a best-in-class business continuity and disaster recovery (BCDR) platform? Take advantage of reliable, easy-to-use, and affordable backup with an x360Recover Direct-to-Cloud WorkStation License. Unlimited storage under Axcient’s fair use policy.Learn more
Quickly detect phishing emails that slip through traditional defenses, combining anti-phishing technologies with Security Awareness Training (SAT) into a single, seamless solution. Next-generation integrations come with next-level peace of mind that doesn’t cost an arm and a leg.Learn more
Take your network monitoring to the next level with Domotz’ powerful and affordable network-monitoring platform.Learn more