“Robin has transformed IT support at CCI. With instant ticket responses, we’ve shattered our IRT metrics, giving our technicians back over two hours every day. “
America Lucid, VP of Technology, CCI
Robin by atera – pricing
Every Robin quote is
shaped to your business.
Priced per seat at one annual rate. Every employee, every issue, any hour, with no ticket or volume fees.
92% autonomous resolution
Robin diagnoses, remediates, verifies, and closes with no technician in the loop.
<2 minutes resolution
Against 63 minutes of hands-on technician time.
321% three-year ROI
Independently audited by Forrester, with payback in 6 months.
The entire org moves faster
Robin removes technical friction across the organization, keeping work moving and teams productive.
Governed autonomy, built for enterprise
Configurable guardrails, approval workflows, and full audit trails.
Tech-stack-agnostic
Robin works with ServiceNow, Teams, Slack, and the tools you already run.
Trusted by over 13K leading brands
How to compare
Robin does the work, not just the talking
See how Robin compares to traditional IT
Robin by Atera
Other AI tools
PERFORMANCE
Resolution model
Autonomously resolves incidents end to end based on real-time device telemetry.
Rely on automation and workflows to resolve. Capable of suggesting actions and deflecting.
Endpoint coverage
Runs autonomous actions on devices, servers, mainframes, networks, and the cloud.
Runs scripted actions on devices, servers, mainframes, networks, and the cloud.
INTELLIGENCE
Workflow logic
Dynamic logic that adapts at runtime.
Pre-scripted rules, fixed runbooks.
Decision making
Risk-aware, with confidence thresholds and human-in-the-loop escalation.
Deterministic, fixed logic, human-in-the-loop escalation.
VALUE
Time to value
<6 months
Months of configuration.
Employee impact
Employees stay uninterrupted.
Employees wait. Productivity drops.
“In just the first few weeks with Robin, we were already saving our technicians two full days a week. Atera’s AI hasn’t just improved productivity, it’s changed how we work.”
Palwinder Chima, Senior VP of IT and Cyber security, Starlight investments
“Atera is the most forward-thinking IT platform available today. Robin resolves 85% of our help desk tickets, delivered ROI in the first quarter, and flipped our reactive/proactive ratio to 80/20.”
Hunter Patterson, CIO, Repacorp
Frequently asked questions
Robin is not part of your Atera Essentials Suite subscription. It is a separate, chargeable product that integrates tightly with your existing plan and extends what it can do.
Robin fits into your existing stack. It can sit on your ticket queue in ServiceNow, Jira, or another ITSM, and reach end users through Teams, Slack, email, or an optional dedicated portal. You choose which channels to enable.
Robin ships with a basic out-of-the-box configuration, and Atera’s professional services team helps configure it for your environment. Many customers see 20 to 30% autonomous resolution within the first month, though results vary based on environments.
Robin doesn’t have a self-serve free trial. Instead, our services team works with you on a deep ticket analysis and a proof of concept, so you have confidence in the fit before committing to a longer-term contract.
Robin runs on Microsoft Azure OpenAI, with customer data hosted in the US for North American customers and in Europe for European and other customers, on dedicated, encrypted infrastructure. Your data is never shared with OpenAI or Microsoft, and it is never used to train Atera’s models or anyone else’s.
Atera holds SOC 2 Type II certification and complies with GDPR and CCPA. Atera is also pursuing ISO 42001, the first international standard for AI management systems, with certification expected in 2026.
Industry recognized.
User recommended.
Atera’s got your back, when it comes to keeping your IT up and running. And the feedback shows it.
Get your custom Robin quote.
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