From Managed Service Providers to Internal IT teams

2 min read

Supporting IT across 20 countries and every time zone slowed Heifer's team down, sometimes taking a full business day per ticket. With Robin by Atera, the team now delivers 24/7 support, resolving common issues instantly.

3 min read

CCI's IT team was buried in tickets supporting a distributed 400 person workforce. By deploying Robin by Atera, the property management firm now resolves 67% of tickets automatically, saving nearly 200 hours a month.

3 min read

Repacorp's IT team was stretched thin by rising ticket volume and manual troubleshooting. By deploying Robin as its first line of support, the manufacturer automated repetitive requests and freed technicians to focus on strategic work. See how Atera and Robin helped Repacorp scale IT operations without adding headcount.

3 min read

With Atera, EDSI gained an all-in-one solution that combined remote monitoring, ticketing, patch management, and automation in a single interface. Its cloud-native design allowed for fast onboarding and minimal infrastructure burden, while AI-powered tools radically streamlined support workflows.

3 min read

With around 5,000 students and 650 staff across a main campus and three satellite locations, the college’s IT department manages a complex, distributed environment. Atera enables real-time monitoring of all devices, ensuring uninterrupted system performance across every location, 24/7.

3 min read

Delap Cyber now resolves IT issues in just 10–15 minutes—surpassing their previous one-day SLA. With Atera, they’ve scaled efficiently without added overhead, thanks to automated ticketing, routine maintenance, and real-time monitoring that enables proactive threat detection.

5 min read

Prior to Atera, the Leeds United IT team relied heavily on manual processes, including spreadsheets and emails. This led to constant disruptions and inefficiencies. Implementing Atera has not only increased productivity but also significantly improved response times to their user queries.

3 min read

Atera is instrumental in allowing Trapp Technology to deliver world-class IT solutions to over 2500 clients and efficiently support more than 140,000 endpoints. With Atera as their solution for IT infrastructure management, they got an enterprise-grade tool that technicians could use with consistency and accuracy.

3 min read

Before adopting Atera, Nordlo relied on a competitor for its IT management needs. However, the outdated GUI, lack of innovation, and high implementation costs left much to be desired. Atera emerged as a game-changing solution after a thorough analysis of the market, offering a fresh and innovative approach to IT management.

3 min read

As a small team managing very complex systems, efficiency is key. Through proactive management, streamlined ticket management, AI-driven insights, and automation features, they have achieved increased efficiency, decreased response and resolution times

3 min read

ITernative came to Atera seeking a help desk solution but found a true all-in-one platform. Now ITernative is well on its way to building the best shared IT department, combining the strengths of an MSP and a local IT department into a seamless operation.

3 min read

Atera's AI capabilities have transformed the IT experience for Innovate IT. Prior to integrating Atera's AI suggested solutions, they were dealing with an average of 80 tickets daily. However, since implementing Atera, they now efficiently handle 35-40 tickets with ease.

4 min read

AlixaRx is a leading institutional pharmacy provider specializing in serving Post-Acute Care facilities across the United States. Atera's impact was transformative, enabling them to resolve employee tickets faster, optimize their workforce, & improve device monitoring.

5 min read

Since integrating the Atera platform into their operation, CHT Info have achieved 200% growth in the last 2 years. Operating costs have been slashed by 50%, response times remain consistently impressive. raising the quality and security of the services they offer.

5 min read

With a nationwide sales force, Jones Plastic and Engineering required a reliable and efficient IT management solution that could promptly address their employee IT needs , drop their response times, and keep them proactive. Atera was the ideal choice.

3 min read

Atera has proven to be an invaluable tool for NexGen X, allowing them to provide exceptional IT services to their clients while maintaining a streamlined and scalable operation. With the support of Atera, NexGen X is well-positioned for continued growth and success in the IT industry.

5 min read

Atera's automation features have made a significant impact on Fuse Technology Group. Manual tasks such as running server updates and monitoring hard drives consumed their staff's time. Today, they rely on Atera to automate mundane tasks, and drive growth.

2 min read

Atera is now a cornerstone of Phoenix Management Solutions' IT and cybersecurity blueprint, facilitating a shift from a reactive to a proactive IT approach. By choosing Atera, Phoenix Management Solutions transformed their IT operations, improving efficiency, productivity, and security.

3 min read

With four geographical sites and a complex IT architecture, including 650 workstations for 1500 users, Atera helps MadPC effectively handle all equipment maintenance tasks for the Vincent de Paul Campus among other clients, leaving them ample time to strategize.

3 min read

Lekker Foods witnessed 35% reduction in support tickets thanks to Atera. Their IT Manager can now respond quickly to employees and issues, troubleshoot devices and servers remotely (even on mobile), and automatically patch software to keep their tech stack up-to-date.

4 min read

Atera's Open AI-powered script generator has been a game changer for my team. Instead of referring to a search engine and wasting time finding the right script to run, we just describe the problem and receive a script in seconds to review and run on devices remotely. It has dramatically reduced time to resolution.

3 min read

For Stellar IT, Atera has made supporting their clients a breeze. They rely on Atera to provide real-time visibility into the health and performance of their IT systems and stay abreast of potential issues. They have enhanced their customer offerings with Acronis Cyber Protect, connected to Atera.

5 min read

Layer3 was determined to find a powerful, cost-effective IT management solution to help them optimize their processes and expand their services. By onboarding Atera and leveraging solutions available on the Atera App Center marketplace, Layer3 was able to easily find the right solutions to achieve their goals.

3 min read

As a small IT company with competitive prices, Systemagic needed a cost-effective platform that could help them differentiate their IT services. Atera fit the bill perfectly with its technician-based pricing and unlimited device support, intuitive onboarding, and broad ecosystem of partner solutions they can adopt and sell.

3 min read

Aspen solutions decided to bolster their scaling efforts with Atera’s IT management platform. Atera quickly became the obvious choice, acting as the glue between their technicians. It encouraged proactive maintenance leading to greater customer satisfaction.

2 min read

Using Atera’s award-winning IT management platform, Cloudscape was able to access all tools needed to automate and scale business practices. They were able to retire many of their legacy platforms, which meant considerable bottom line cost savings each month.

3 min read

From ease of rolling out agents to implementing advanced maintenance, Atera is changing the way Amerihub does business today. It allows their I.T. team to concentrate on important assignments and on providing better service to clients. With integrations to security solutions like Webroot, Atera ensures that security is always up to date.