Fuse Technology Group, located in Ferndale, MI, is a leading provider of Business IT Services in Metro-Detroit. Recognizing the gap between people and technology, Fuse Technology Group wanted to close that gap and “Fuse People with Technology.” From the start, their vision has been to create a tech company that does more than just serve as a business IT support arm. Unlike other tech companies, Fuse covers every aspect of technology, from managed services to mobile to the cloud. They understand the importance of staying ahead of technology trends and provide expertise that covers all business technology needs.
Fuse offers a range of services to empower businesses of all sizes. Their managed IT services proactively monitor and manage IT infrastructure and more than 3000 endpoints, ensuring smooth operations and enhanced productivity. They prioritize cybersecurity with firewall management, intrusion detection, antivirus solutions, and employee training. Additionally, their custom application development team creates tailored software solutions to address specific challenges and opportunities. Recognizing the significance of online presence, Fuse specializes in website development that engages audiences and reflects brands. Their services include web design, e-commerce solutions, and content management systems.
In addition to these core offerings, they also provide supplementary services such as cloud computing solutions, data backup and recovery, virtualization, and IT consulting. Fuse Technology Group aims to be the comprehensive technology partner for all IT needs.
The journey towards Atera for increased reliability and efficiency
Back in 2016, Fuse Technology Group, found themselves facing a challenge. Disappointed by previous tools that didn’t deliver as promised, Fuse was determined to find a reliable solution that could streamline their operations, improve efficiency, and enhance customer satisfaction. As a trusted and loyal company in the industry, Fuse recognized the importance of finding a partner they could rely on to meet their IT service needs.
In their search for a transformative tool, Brian Legare, Vice President of Fuse Technology Group, conducted a thorough research and evaluation. Their goal was to find a comprehensive solution that not only aligned with their requirements but also provided the reliability and functionality they had been seeking. It was during this process that they discovered Atera, an all-in-one remote monitoring and management (RMM) platform designed specifically for managed service providers. Impressed by its capabilities and potential, Fuse became an early adopter of Atera and has been a loyal customer ever since.
Atera streamlines everyday operations for increased customer satisfaction
Automated workflows boost team productivity
Atera’s automation features have made a significant impact on Fuse Technology Group. Before implementing Atera, manual tasks such as running server updates and monitoring hard drives consumed their staff’s time. Today, they rely on Atera to automate mundane tasks, allowing their support team to focus on more critical areas.
They heavily rely on Atera’s patch management and update services. This service is included in all of their IT packages and is integral to their proactive approach in keeping clients up to date and secure.
Actionable insights with Atera’s built-in reports
Atera’s reports play a crucial role in highlighting any issues that require attention, enabling the team to promptly address them and ensure customer satisfaction remains at the forefront of their operations. They provide their managed service clients with monthly ‘Auditor’ reports to monitor system performance and compliance. To efficiently manage software distribution and licensing, they rely on ‘Software Inventory’ and ‘Microsoft Licensing.’ These tools help Fuse TG smooth operations and legal compliance for their clients.
Easy and intuitive employee onboarding
Training new employees on the Atera platform has been seamless and efficient for Fuse Technology Group. Tier one employees are easily taught to navigate the platform, search for user information, and handle help desk tasks. The straightforward nature of Atera’s interface ensures that training takes only 10-15 minutes, allowing new team members to quickly adapt and contribute to Fuse’s operations. More senior employees receive training on using automation for scripting and other advanced features.
Support for a diverse range of devices
Fuse relies on Atera to support a diverse range of systems, including Windows, Mac, and Linux. Atera’s SNMP management capabilities empower Fuse to monitor switches, access points, printers, firewalls, and more. The OID generator has been particularly impressive, providing valuable insights and contributing to the efficiency of Fuse’s operations.
Customer satisfaction is the ultimate measure of success for Fuse Technology Group. They have built long-standing relationships with clients who have been with them for over a decade, demonstrating their commitment to delivering exceptional service. Prioritizing client satisfaction as the measure of success is a customer-centric approach in business. It means that a company’s primary goal is to meet and exceed client expectations, leading to benefits such as customer loyalty, positive word-of-mouth, and a strong reputation. This approach relies on measuring satisfaction, obtaining client feedback, and continuously improving to maintain success. However, it’s essential to balance this with profitability and effectively managing client expectations.
Value for Fuse and future growth
Fuse Technology Group deeply values the long-term relationship they have built with Atera as they strive to provide exceptional customer service. As Fuse continues to grow and expand, they are excited about the future of the IT industry, particularly regarding leveraging AI technologies. Legare recognizes that AI helps simplify processes, remove guesswork, and ultimately enhance the services they offer.
By embracing the latest technological advancements, such as AI, Fuse Technology Group positions itself to deliver secure and dependable IT solutions to their valued customers. They understand that staying at the forefront of technology empowers them to provide cutting-edge services that meet the evolving needs of their clients while ensuring their security and reliability.
The partnership between Fuse and Atera has been instrumental in achieving these goals.
As Fuse Technology Group looks to the future, they are excited about the growth and expansion opportunities that lie ahead. With Atera as their trusted partner, Fuse is confident in their ability to meet the evolving needs of their customers and deliver secure, reliable, and innovative IT solutions. The combination of their commitment to exceptional customer service, focus on security, and leveraging cutting-edge technologies positions Fuse Technology Group for continued success in the dynamic IT service industry.