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Your IT companion

Atera AI Copilot

Expand your capabilities, empower your technicians.

Operate with AI-powered confidence

Purpose-built to help technicians exceed

Insights on demand
New

Access key information across your entire account and gain account intelligence insights, all in one place, no digging required.

Remote session summary

Get a clear and precise summary of your remote session by generating an itemized list of key points and actions performed on the end-user Windows device.

Real-time device troubleshooting

Use AI Copilot to run health checks, diagnose, suggest actions, and resolve issues on your Windows and macOS devices in seconds.

Instant ticket summaries

Get clear, concise summaries of every ticket, and skip the time-consuming review of long histories. With instant context at a glance, your team can jump straight into resolution.

Script generation

Turn simple, plain-text instructions into powerful scripts in seconds. No coding needed, whether you’re automating maintenance tasks or solving complex issues.

Command-line generation

Describe the problem in simple words, and AI Copilot instantly turns it into the right command, executed directly on the device.

Knowledge base connection

Link AI Copilot to your company database to automatically turn ticket resolutions into ready-to-use KB articles. Build a living library of solutions that grows smarter with every ticket.

AI Copilot is transforming IT work

  • 13 hrs

    Saved on average per week

  • 90%

    Of AI Copilot users report accurate diagnostics

  • 10X

    Faster ticket resolution 

Integrations for every purpose

Customize your IT environment with best-in-class apps for backup, security, network monitoring, and more.

What global IT teams are saying

Leeds-united-logo

“The AI copilot is like having another team member. Tickets have been reduced by 25-35% and its assisting us with knowledge base generation.”

Zack Barr

Service Desk Analyst


35%
reduction in the number of incoming tickets
100%
automated knowledge base generation
Read case study
Mendocino-college-logo

“The role of IT is very important in our college, especially with so much of our instruction now happening online—we we don’t have the luxury of downtime. Atera has been an invaluable tool, allowing us to monitor all campus devices and ensure our systems stay up and running 24/7.”

David Johnston

Director of Information Technology


3
Geographical sites
5000
End users
Read case study
Trapp-logo

“Atera is instrumental in allowing Trapp technology to deliver world-class IT solutions to over 2500 clients and 140,000 endpoints… Partnering with Atera is gonna allow us to more efficiently grow into the future.”

Shawn Davidson


President


30%
decrease in first reply time
+10%
annual increase in NPS
Read case study

Get more AI Insights

How to approach machine identity management for AI agents

How to approach machine identity management for AI agents

Your AI agent is only as trustworthy as the identity it runs on. Plug it into a shared service account or a technician’s credentials and it inherits every permission, every stale secret, and every gap in your audit trail. Giving each agent its own scoped identity, short-lived credentials, and time-bound elevation keeps authority where it belongs.


How to address zero-day vulnerabilities

How to address zero-day vulnerabilities

A zero-day gives you nothing to install and plenty to get wrong. Patching still matters, but it should only come after shrinking what attackers can reach, finding every vulnerable component, cutting off the exploit path with controls you’ve actually tested, and treating “remediated” as something you prove and not just what the dashboard reports.


How to run an AI readiness assessment for your IT organization

How to run an AI readiness assessment for your IT organization

Most AI rollouts in IT don’t fail on the technology. They fail on stale asset data, overprivileged accounts, missing rollback plans, and technicians who’ve never been taught to question AI output. A readiness assessment exposes those gaps before production does.


How to write an AI acceptable use policy for your IT team

How to write an AI acceptable use policy for your IT team

A list of approved AI tools stops nothing. Technicians paste configs into personal chatbots, and agents with write access can ignore the prompt telling them not to delete. A policy that works governs what data AI may receive and what agents are allowed to do, then backs both with identity, least privilege, and approval gates that hold even when the model gets it wrong.


Proven. Trusted. Certified.

Frequently asked questions

No. AI Copilot is built into every Atera plan so there is no extra subscription cost and no separate license. It’s part of the platform from day one.

No. Every Atera customer gets the same AI Copilot experience regardless of plan tier. There are no usage caps, no token limits, no feature gating.

No setup needed. AI Copilot is natively embedded in the Atera platform and ready to use, However Admins do have elevated privileges and access to additional AI Copilot capabilities.

AI Copilot is your AI technician companion inside Atera. It helps you troubleshoot issues faster, recommends resolutions, summarizes tickets, drafts responses, generates scripts and knowledge base articles, and surfaces actionable insights. Think of it as an always-on IT expert that helps you resolve problems faster and work more efficiently.

You can be confident in the security and protection of your data. Any information inputted into the AI engine is treated similarly to any information written in a ticket within the Atera platform, and is subject to our Terms of Use. We invite you to visit our AI security page for more details.

They’re different but complementary. AI Copilot assists your technicians inside the platform, boosting speed and reducing manual work. Robin by Atera is a fully autonomous AI agent that resolves employee IT issues end to end, without any technician involvement. AI Copilot is included in every plan; Robin is available as a separate solution.

New AI Copilot capabilities are added continuously as part of Atera’s ongoing development and they roll out to all plans automatically at no additional charge.

Ready to see how IT runs on Atera?