“The AI copilot is like having another team member. Tickets have been reduced by 25-35% and its assisting us with knowledge base generation.”
Zack Barr
Service Desk Analyst
Expand your capabilities, empower your technicians.
Saved on average per week
Of AI Copilot users report accurate diagnostics
Faster ticket resolution








No. AI Copilot is built into every Atera plan so there is no extra subscription cost and no separate license. It’s part of the platform from day one.
No. Every Atera customer gets the same AI Copilot experience regardless of plan tier. There are no usage caps, no token limits, no feature gating.
No setup needed. AI Copilot is natively embedded in the Atera platform and ready to use, However Admins do have elevated privileges and access to additional AI Copilot capabilities.
AI Copilot is your AI technician companion inside Atera. It helps you troubleshoot issues faster, recommends resolutions, summarizes tickets, drafts responses, generates scripts and knowledge base articles, and surfaces actionable insights. Think of it as an always-on IT expert that helps you resolve problems faster and work more efficiently.
You can be confident in the security and protection of your data. Any information inputted into the AI engine is treated similarly to any information written in a ticket within the Atera platform, and is subject to our Terms of Use. We invite you to visit our AI security page for more details.
They’re different but complementary. AI Copilot assists your technicians inside the platform, boosting speed and reducing manual work. Robin by Atera is a fully autonomous AI agent that resolves employee IT issues end to end, without any technician involvement. AI Copilot is included in every plan; Robin is available as a separate solution.
New AI Copilot capabilities are added continuously as part of Atera’s ongoing development and they roll out to all plans automatically at no additional charge.