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Your IT companion

Atera AI Copilot

Expand your capabilities, empower your technicians.

Operate with AI-powered confidence

Purpose-built to help technicians exceed

Insights on demand
New

Access key information across your entire account and gain account intelligence insights, all in one place, no digging required.

Remote session summary

Get a clear and precise summary of your remote session by generating an itemized list of key points and actions performed on the end-user Windows device.

Real-time device troubleshooting

Use AI Copilot to run health checks, diagnose, suggest actions, and resolve issues on your Windows and macOS devices in seconds.

Instant ticket summaries

Get clear, concise summaries of every ticket, and skip the time-consuming review of long histories. With instant context at a glance, your team can jump straight into resolution.

Script generation

Turn simple, plain-text instructions into powerful scripts in seconds. No coding needed, whether you’re automating maintenance tasks or solving complex issues.

Command-line generation

Describe the problem in simple words, and AI Copilot instantly turns it into the right command, executed directly on the device.

Knowledge base connection

Link AI Copilot to your company database to automatically turn ticket resolutions into ready-to-use KB articles. Build a living library of solutions that grows smarter with every ticket.

AI Copilot is transforming IT work

  • 13 hrs

    Saved on average per week

  • 90%

    Of AI Copilot users report accurate diagnostics

  • 10X

    Faster ticket resolution 

Integrations for every purpose

Customize your IT environment with best-in-class apps for backup, security, network monitoring, and more.

Explore all integrations

What global IT teams are saying

“The AI copilot is like having another team member. Tickets have been reduced by 25-35% and its assisting us with knowledge base generation.”

Zack Barr

Service Desk Analyst

35%
reduction in the number of incoming tickets
100%
automated knowledge base generation
Read case study

“The role of IT is very important in our college, especially with so much of our instruction now happening online—we we don’t have the luxury of downtime. Atera has been an invaluable tool, allowing us to monitor all campus devices and ensure our systems stay up and running 24/7.”

David Johnston

Director of Information Technology

3
Geographical sites
5000
End users
Read case study

“Atera is instrumental in allowing Trapp technology to deliver world-class IT solutions to over 2500 clients and 140,000 endpoints… Partnering with Atera is gonna allow us to more efficiently grow into the future.”

Shawn Davidson


President

30%
decrease in first reply time
+10%
annual increase in NPS
Read case study

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Frequently asked questions

You can enhance your Atera experience by purchasing the AI Copilot add-on package, available with all Atera plans.

AI Copilot harnesses multiple AI capabilities to enhance your efficiency. Please note that the AI Copilot package is an all-inclusive offering, features cannot be selected individually.

You can be confident in the security and protection of your data. Any information inputted into the AI engine is treated similarly to any information written in a ticket within the Atera platform, and is subject to our Terms of Use. We invite you to visit our Responsible AI page for more details.

You can rest assured, you will retain all the assets you have generated using AI Copilot.

Purchasing the AI Copilot pack grants you access to all the AI features displayed within the package at your time of purchase.

Ready to see how IT runs on Atera?

Contact sales