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Frequently asked questions

  • How much does it cost to use Atera?

    Our plan offers a simple pay-per-technician model, with unlimited devices and agents. No onboarding or hidden costs. Check out our three different subscription plans.

  • Where can I learn more about using Atera?

    Join a product demo or attend a walkthrough webinar today. It's a piece of cake.

    For additional information on how to set up your Atera account, please visit our extensive Knowledge Base or join the Atera Academy! Never miss a beat, get the latest Atera news here.

  • *Help* I can’t log in to my Atera account. What do I do?

    Need to know how to log in to Atera? Or maybe you are having problems logging in? Click here.

  • I’m lost! How do I troubleshoot the installation of the Atera Agent?

    Can’t find the device you just installed? We’ve got you covered here.

  • Hold up, how do I set up alerts in Atera?

    To set up alerts via Threshold Profiles is quick and easy; click here to learn more.

  • I need advice on my Patch Management. How do I set it up in Atera?

    To implement automated Patch Management is a cinch; click here to learn all about it.

  • There’s a lot of talk about tickets, but how do I actually create one?

    *Spoiler alert*. There are in fact six ways to create helpdesk tickets in Atera. Discover how to get the most out of your tickets!

Resources

Video learning hub

Community

Reddit

Reddit

Have you got questions about the MSP world? Connect with your community now!
Facebook

Facebook

Want to know the status of things? Come for answers, stay for the community.
YouTube

YouTube

Learn by example. From 101 to expert knowledge, get the most out of your IT tool suite.

Feedback & Beta

Third-Party support

Splashtop

Got an issue with your Splashtop integration? Their team is always ready to support you.

Webroot

Is your Webroot integration glitching? Manage your protection, speak to their Support.

AnyDesk

Have issues with your Anydesk performance? Their Support is waiting to help.

Bitdefender

Bitdefender is our cybersecurity partner. Got issues? Connect with their Support.

Acronis

Been a slight hitch with your integration? Contact Acronis’ Support.

Xero

Has your sync with Xero hit a snag? Count on their Support anytime!

QuickBooks Online

Have trouble with your QuickBooks integration? Get help fast!

Help us, help you

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Contact Support

    Our Offices

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    New York, NY
    10016-2417

    Europe

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    Netherlands