Contact support

Contact Atera’s Support Team

If you landed on this page, it means you’re looking for more answers. Fear not, you’re in the right place! Houston, you’ve got a problem?

Knowledge Base

Step-by-step guides in the Help Center.

Academy

Free courses to level up.

Community

Reddit, Facebook, and forums.

Status and release notes

Live status, and what's new.

Third-party integrations

Splashtop, Bitdefender, Acronis, and more.

Feedback and beta

UserVoice requests, and early access.

Video learning hub

Webinars

Ready to learn in real-time? Register for upcoming live webinars & walkthroughs or watch them on demand!

YouTube: demos & replays

Second chance? You betcha! Catch up on all the great videos you’ve missed. Pause. Skip. Watch. Repeat.

Subscribe & learn

Community

Have you got questions about the MSP world? Connect with your community now!

Facebook

Want to know the status of things? Come for answers, stay for the community.

YouTube

Learn by example. From 101 to expert knowledge, get the most out of your IT tool suite.

Feedback & Beta

UserVoice

This user-driven integration enables us to understand our top-requested features.

Have your say

Become a Beta Tester

Got FOMO? Become a beta tester and get a sneak peek of upcoming features.

Join us

Third-Party support

Splashtop

Got an issue with your Splashtop integration? Their team is always ready to support you.

Contact Splashtop

Webroot

Is your Webroot integration glitching? Manage your protection, speak to their Support.

Contact Webroot

AnyDesk

Have issues with your Anydesk performance? Their Support is waiting to help.

Contact AnyDesk

Bitdefender

Bitdefender is our cybersecurity partner. Got issues? Connect with their Support.

Contact Bitdefender

Acronis

Been a slight hitch with your integration? Contact Acronis’ Support.

Contact Acronis

Xero

Has your sync with Xero hit a snag? Count on their Support anytime!

Contact Xero

QuickBooks Online

Have trouble with your QuickBooks integration? Get help fast!

Contact QuickBooks

Frequently asked questions

Our plan offers a simple pay-per-technician model, with unlimited devices and agents. No onboarding or hidden costs. Check out our three different subscription plans.

Join a product demo or attend a walkthrough webinar today. It’s a piece of cake. For additional information on how to set up your Atera account, please visit our extensive Knowledge Base or join the Atera Community! Never miss a beat, get the latest Atera news here.

Need to know how to log in to Atera? Or maybe you are having problems logging in? Click here.

Can’t find the device you just installed? We’ve got you covered here.

To set up alerts via Threshold Profiles is quick and easy; click here to learn more.

To implement automated Patch Management is a cinch; click here to learn all about it.

*Spoiler alert*. There are in fact six ways to create helpdesk tickets in Atera. Discover how to get the most out of your tickets!

Contact Atera’s Support Team