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Frequently asked questions

• How much does it cost to use Atera?

  Our plan offers a simple pay-per-technician model, with unlimited devices and agents. No onboarding or hidden costs. Check out our three different subscription plans.

• Where can I learn more about using Atera?

  Join a product demo or attend a walkthrough webinar today. It's a piece of cake.
  
  For additional information on how to set up your Atera account, please visit our extensive Knowledge Base or join the Atera Academy! Never miss a beat, get the latest Atera news here.

• *Help* I can’t log in to my Atera account. What do I do?

  Need to know how to log in to Atera? Or maybe you are having problems logging in? Click here.

• I’m lost! How do I troubleshoot the installation of the Atera Agent?

  Can’t find the device you just installed? We’ve got you covered here.

• Hold up, how do I set up alerts in Atera?

  To set up alerts via Threshold Profiles is quick and easy; click here to learn more.

• I need advice on my Patch Management. How do I set it up in Atera?

  To implement automated Patch Management is a cinch; click here to learn all about it.

• There’s a lot of talk about tickets, but how do I actually create one?

  *Spoiler alert*. There are in fact six ways to create helpdesk tickets in Atera. Discover how to get the most out of your tickets!