Attended remote access means that the technician can start remote sessions when the end-users are physically in front of the specific machine in question. The great news is Atera also supports unattended access via Splashtop, allowing technicians to perform diagnostics, schedule and perform updates and installations, and troubleshoot issues on devices without an assigned user.
- By default, technicians can connect unattended to ensure seamless support
- Switch to attended support to allow users to accept or reject the connection
- Support servers, network devices, routers, switches, and more
- Use smart scripting options for per-device security