Skip to main content
Contact sales
Log in

Transform IT support with enterprise-grade ticketing

Smart automation meets end-to-end service desk management for faster resolutions.

Changing the course of ticketing starts here

No barriers, no bottlenecks—just unparalleled efficiency, automation, and connection, propelling your team ahead of the curve. Deliver exceptional service with a fully integrated ticketing system that shatters silos and complexity, accelerating every step of issue resolution.

Screenshot of an IT pro and the time gap between Atera solving a ticket and the rest of the industry

Your service desk with unbeatable SLAs

Automate workflows, slash manual load, and prioritize critical issues with ease. With unmatched response times and optimized ticket management, your team stays productive while your users skip the wait.

Screenshot of the software requests of a ticket with Atera

Superior service, your way

Configure every aspect of your ticketing with custom fields, dynamic routing, and adaptable automations. Position your team to rise to any challenge and deliver personalized, seamless support, their way.

Screenshot of Atera's auto ticket resolutions by AI

Scale with confidence

Handle surging ticket volumes and ever-rising service demands effortlessly with a platform built for growth, backed by enterprise-grade infrastructure that performs without compromise.

One platform, 360° support

Smart ticket management and automation

Track, organize, and manage tickets from creation to resolution. Customize ticket forms and fields to streamline workflows, and leverage automation rules to cut down on manual effort.

Learn more
Screenshot of Atera's ticket pannel
Ticket routing and prioritization

Overhaul ticket prioritization with automated technician assignments based on skill, workload, and availability. Keep queues balanced, reduce manual effort, and help your team stay hyper-focused—minimizing time to resolution.

Screenshot of the Ticket Automation rules of Atera
Streamlined communication

Boost collaboration with scheduled replies, follow-ups, and quick response templates. Keep everyone informed with email automations and real-time updates, even on-site from the mobile app—so nothing gets missed, no matter where you work.

Screenshot of Atera ticket's VPN solving
Omnichannel support

Provide a unified support experience across email, your service portal, Microsoft Teams, and Slack. Give users the flexibility to choose their preferred communication channel, improving accessibility and satisfaction.

Screenshot of Atera ticket's VPN solving
Self-service portal and knowledge base

Empower users to resolve issues independently with a centralized portal for ticket submission, progress tracking, and software installation. A built-in knowledge base provides curated articles, guides, and FAQs for repetitive requests.

Learn more
Screenshot of Atera'S Self service Portal
Integrated PSA and billing

Take control of contracts, billing, and resource management with built-in PSA capabilities. Automate time tracking, manage invoicing and SLAs with precision, and sync financials with Quickbooks and Xero. Ensure full visibility into costs, resources, and service efficiency—all in one platform.

Learn more
Screenshot of the Invoice section of Atera
See all features

Atera’s service desk in numbers

  • 1M+

    Tickets handled monthly

  • 89%

    Ticket processes automated

  • 5 min

    Avg. first response for priority tickets

  • 3.5x

    Faster resolutions with custom workflows

Your IT essentials.
Integrated. Elevated.

Your IT essentials.
Integrated. Elevated.

Smarter workflows, leaner ops, better decisions

With AI now woven into its core, Atera centralizes your tools and boosts productivity through a modern, scalable architecture—enabling faster, smarter work with less effort.

AI Copilot

AI Copilot is your intelligent IT companion, seamlessly extending your IT team’s capabilities without adding to headcount. With the power of Agentic AI, it helps technicians work faster and with greater accuracy.

Learn more

IT Autopilot

IT Autopilot, an autonomous IT agent, instantly resolves IT issues anytime, anywhere. It empowers end users to self-serve, reduces incoming tickets by up to 40%, and minimizes IT workload.

Learn more

Network Discovery

Atera’s Network Discovery tool gives IT teams complete visibility of their IT infrastructure by mapping connected devices. This real-time monitoring identifies potential vulnerabilities, ensuring effective asset management and security.

Learn more

Ticketing & Help Desk

Atera’s fully integrated, AI-powered ticketing and service desk solution provides intelligent recommendations, automated workflows, and seamless communication to streamline issue resolution and enhance IT support and customer service.

Remote Monitoring & Management

Atera’s real-time monitoring, remote access, automated patch management, and intelligent IT automations enable IT professionals to remotely detect, diagnose, and resolve issues before they cause operational disruptions, reducing downtime and eliminating the need for on-site troubleshooting.

Learn more

Asset Management

Atera’s asset management capabilities empower IT professionals to efficiently track, manage, and audit assets through a centralized platform. With flexible custom asset fields, Atera simplifies asset tracking to enhance visibility, reduce manual effort, and improve operational efficiency.

Patch Management

Atera’s automated patch management streamlines the process of securing and optimizing IT environments. It scans, schedules, and deploys critical patches from a centralized dashboard while allowing for customizable patching policies to minimize disruptions.

Learn more

Integrations

Atera’s platform integrates with leading partners and offers built-in and add-on solutions, including security tools, backup, and MDM, to optimize performance and expand IT management capabilities.

Learn more

Enterprise-grade

Atera prioritizes security and compliance through robust protections that align with industry standards and best practices. Our AI-driven features, built on Microsoft’s Responsible AI principles empower IT teams to work efficiently while maintaining trust and compliance.

Integrations for every purpose

Customize your IT environment with best-in-class apps for backup, security, network monitoring, and more.

Explore all integrations

Transforming IT for teams worldwide

Amplify your service desk with

AI Copilot

Leverage your personal IT companion to accelerate troubleshooting and optimize daily IT tasks with precise, contextual, and personalized recommendations.

  • Generate instant ticket summaries for faster response times
  • Automate replies and streamline communication
  • Utilize real-time diagnostics to resolve issues proactively
  • Enhance service quality with AI-powered recommendations
90%

of AI Copilot users report accurate diagnostics

20K+

AI Copilot conversations per month

11-13

Hours saved on average per week

Learn more

What global IT teams are saying

“Atera is instrumental in allowing Trapp technology to deliver world-class IT solutions to over 2500 clients and 140,000 endpoints… Partnering with Atera is gonna allow us to more efficiently grow into the future.”

Shawn Davidson


President

30%
decrease in first reply time
+10%
annual increase in NPS
Read case study

“Atera enables us to monitor and run scripts across thousands of devices with ease, saving time and effort. Its asset management provides valuable insights, helping Nordlo upsell and plan client budgets effectively.”

Tomas Jacobsen


Director, Service and Delivery

40%
increased efficiency
3
systems consolidation
Read case study

“Atera’s AI Copilot script generator has been a game changer for my team.
We went from 30 minutes of Googling to 30 seconds to type it in.”

John Merrick​


Technical Lead​

66%
decrease in handling tickets
50%
time won back
Read case study

Proven. Trusted. Certified.

Frequently asked questions

Ready to see how IT runs on Atera?