Flexible contracts and billing

Contracts don’t need to be a total nightmare. Atera allows you to create flexible contracts with differentiated rates for after-hours work, projects, and 3rd party products. Each customer can have multiple contracts based on the specific services you offer them.

Choose from any of the following contracts Atera supports:

• Project one-time fee
• Project hourly rate
• Online Backup
• Retainer / flat fee
• Hourly
• Remote Monitoring
• Block hours/block money

Manage SLA policies for your customers with our user-friendly and simple SLA manager that puts you in complete control. You even have the option to configure a variety of SLAs, including first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention — a win-win situation for both you and your customers.

With the simple configuration of automatic time capture, monthly billing, and time sheets, put tedious billing processes and disputes to rest for any type of contract. Instead, provide your world-class service while easily managing all of your billing needs in one, easy-to-use next-gen platform.

Atera provides powerful and direct integrations with QuickBooks and Xero so you can leave the billing processes to us, and focus on the work you actually want to be doing. IT professionals need a solution that works harder so they can work smarter, and faster.