Contracts don’t need to be a total nightmare. Atera allows you to create flexible contracts with differentiated rates for after-hours work, projects, and 3rd party products. Each customer can have multiple contracts based on the specific services you offer them.
Choose from any of the following contracts Atera supports:
- Project one-time fee
- Project hourly rate
- Online Backup
- Retainer / flat fee
- Remote Monitoring
- Block hours/block money
Manage SLA policies for your customers with our user-friendly and simple SLA manager that puts you in complete control. You even have the option to configure a variety of SLAs, including first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention — a win-win situation for both you and your customers.