Table of contents
Table of contents
- RMM software for different business needs
- What to look for in an RMM software?
- Best RMM software: reviews and ratings
- 1. Atera
- 2. N-able
- 3. ConnectWise RMM
- 4. NinjaOne
- 5. Pulseway
- 6. SuperOps
- 7. Kaseya VSA
- 8. Syncro
- How to choose the right RMM solution for your business
- Power your RMM with AI
Generate summary with AI

As remote and hybrid work continues to grow, IT teams face increasing challenges in managing their organization’s network and devices. Similarly, Managed Service Providers (MSPs) often juggle the demands of numerous clients, each with complex needs.
Remote Monitoring and Management (RMM) software enables IT teams to effectively oversee IT environments and endpoints—wherever they are located. However, not all RMM tools are created equal. While some focus solely on RMM functionality, others offer “all-in-one” solutions, combining RMM with features like network discovery, patch management, helpdesk, billing, and reporting.
The ideal RMM solution for your organization will depend on factors like your business type, the complexity of your IT operations, and your budget. Let’s dive into the types of businesses that use RMM software, considerations for buying one, and our top recommendations for 2025.
RMM software for different business needs
RMM solutions are no longer just for MSPs. As IT landscapes evolve, these tools have become critical for internal IT departments and small to midsize businesses (SMBs).
For IT departments: RMM software enhances efficiency, reduces manual workloads, and streamlines operations. Look for scalable, flexible tools that grow with your organization.
For MSPs: Comprehensive RMM tools enable technicians to monitor and maintain clients’ IT systems remotely, saving time on site visits. These tools support multitasking by allowing technicians to manage multiple clients and automate routine processes, like gathering network performance data.
For SMBs: Affordability is key. Choose an RMM solution that offers competitive pricing, such as per-technician models, which allow you to scale without incurring high costs.
Here’s a quick overview of essential RMM software features:
What to look for in an RMM software?
MSP | IT Departments |
All the core RMM features, plus: | Standard RMM capabilities, plus: |
Centralized dashboard for managing multiple client environments | Centralized monitoring and management of all devices within the organization |
Real-time insights into the health and performance of client assets | Strong security features that align with corporate policies |
AI-based automation for repetitive tasks | Automated patch management and incident alerts |
Comprehensive billing and reporting |
Best RMM software: reviews and ratings
Let’s review eight top RMM tools favored by IT teams, MSPs, and SMBs for their unique features and benefits.
1. Atera

For IT leaders who need more than just RMM, Atera provides an all-in-one IT management platform that includes Professional Services Automation (PSA), patch management, network discovery, helpdesk, and more.
Atera Copilot, powered by AI, enhances IT operations with features like automated ticket summarization, script generation, and issue troubleshooting.
RMM features and capabilities
- Real-time monitoring and alerts: Monitor network infrastructure, servers, workstations, and devices. Alert thresholds can be set for system resources, logged-in users, IP monitoring, SQL server updates, and more.

- Asset management: Track and manage resources effectively, allocate assets, and plan for future upgrades and replacements based on inventory information.
- Patch management: Fast deployment of patches and updates, with automated scheduling to minimize downtime and disruptions to system availability.
- Reporting and analytics: Keep track of important data, including system and agent health, inventory audits, Microsoft licensing, and more.
- Helpdesk and ticketing: Track and manage customer queries and IT issues.
- IT automation: Create IT automation profiles and assign them to devices or end users. Automate repetitive tasks, such as creating system restore points, checking for new updates, running system scans, deleting temporary files, and more.

User interface and usability
The dashboard view of Atera provides an overview of the health of your IT environment, and you can navigate between different interfaces from the left sidebar.

Atera is built from the ground up for usability, something that is noticeable to users. Atera customer NextGen X has even compared the user experience to that of an iPhone.
Another advantage is the fast onboarding. New technicians are up and running within minutes of signing up, and MSPs can easily create new customer environments and scale.
Atera RMM | |
Who it’s for: IT departments, MSPs, and SMBs | |
Pros: | Cons: |
First RMM with AI-powered features Intuitive, ease of use Lots of integrations with IT systems Price per technician, not endpoint, making scale affordable 24/7 live agent support | May be too sophisticated for SMBs Some missing features but Atera team is proactive about adding new features based on customer feedback |
Ratings
G2 rating: 4.6 out of 5.0 stars (640+ reviews)
Capterra rating: 4.6 out of 5.0 stars (380+ reviews)
Pricing
Most RMM solutions have a per-endpoint pricing model, which makes it expensive to scale the business. Every new endpoint increases the cost of the RMM tool.
Atera uses the pay-per-technician pricing model, so you pay a fixed price per technician, no matter how many devices or endpoints are added to the organization.
Atera pricing for IT departments starts at $149 per month/technician and $129 per month/technician for MSPs.
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2. N-able

N-able is an IT management solution for IT teams and MSPs. It offers two RMM products:
- N-central RMM for more complex environments, includes patch management and network and device management.
- N-sight RMM for a unified platform that includes endpoint management, remote access, ticketing and billing.
One of N-able’s key strengths is its versatility. Combine various N-able products to get an all-in-one IT management solution. The downside is the increased cost, as you have to pay for multiple subscriptions.
N-able RMM | |
Who it’s for: IT departments and MSPs | |
Pros: | Cons: |
Versatile with two RMM products to choose fromIntegrates with other N-able products to extend IT management functionality | May be challenging for smaller IT teams to manageCan be expensive to scale with endpoint-based pricing |
Ratings (N-sight RMM)
G2 rating: 4.3 out of 5.0 stars (225+ reviews)
Capterra rating: 4.3 out of 5.0 stars (70+ reviews)
Pricing
The company does not publicly disclose its pricing. Request a quote via the website.
3. ConnectWise RMM

ConnectWise RMM is a remote monitoring and management solution for MSPs and IT departments. The software offers network monitoring and alerts, automated patch management and scripting, and reporting and analytics. You can also integrate it with other ConnectWise products to extend the functionality.
ConnectWise is known for being a flexible solution, but some users report that it’s hard to navigate around and has a steep learning curve. If you have the resources to dedicate someone exclusively to learning ConnectWise, it might be a good RMM solution due to its high customizability.
ConnectWise RMM | |
Who it’s for: IT departments and MSPs | |
Pros: | Cons: |
Highly customizable and flexibleIntegrates with other ConnectWise products to extend functionality | May be hard to navigateSteep learning curve |
Ratings
G2 rating: 4.2 out of 5.0 (27+ reviews)
Capterra rating: 4.3 out of 5.0 (9+ reviews)
Pricing
ConnectWise RMM does not make its pricing available publicly. Request a quote via the website.
4. NinjaOne

NinjaOne is a popular IT management platform, offering broad capabilities that allow IT teams to monitor, manage, and support IT assets and clients remotely. While NinjaOne is praised for its functionality, the dashboard and navigation are sometimes described as hard to navigate. IT teams may require additional training to become proficient, taking longer to get full efficiency from the platform.
NinjaOne features cover the RMM needs of IT departments comprehensively, including endpoint management, patch management, remote control, helpdesk, and endpoint backup. However, it does not yet have AI integrations.
Similar to most RMM solutions, NinjaOne uses a pay-per-endpoint pricing structure. For fast-growing organizations, this can get expensive quickly. If this applies to you, you may want to consider another alternative with pay-per-technician pricing.
NinjaOne RMM | |
Who it’s for: IT departments and MSPs | |
Pros: | Cons: |
Solid offering includes the RMM essentials: endpoint management, patch management, remote control, helpdesk, and endpoint backupProvides full visibility and control for proactive RMM | May be hard to navigate initially Pay-per-endpoint pricing makes it expensive for businesses in growth mode |
Ratings
G2 rating: 4.7 out of 5.0 (1,400+ reviews)
Capterra rating: 4.8 out of 5.0 (220+ reviews)
Pricing
Pricing not available publicly. Visit the website to request a custom quote.
5. Pulseway

Pulseway offers all the essential RMM features, such as real-time monitoring and alerting, patch management, IT automation, and reporting and analytics. One of its strengths is its mobile app, which is highly rated on both Google Play Store and Apple App Store. The app makes it possible for IT teams to remotely monitor and manage endpoints from their mobile devices.
Since Pulseway’s main product focuses solely on the RMM aspect of IT management, it lacks some other features that IT teams may want. Pulseway does have a PSA product that includes helpdesk and ticketing, but it comes at an additional cost.
Pulseway RMM | |
Who it’s for: IT departments and MSPs | |
Pros: | Cons: |
Includes essential RMM functions with good automation capabilitiesWide range of integrations | Some security features not included in base price Complicated pricing model based on number of devices plus add-ons |
Ratings
G2 rating: 4.5 out of 5.0 (50+ reviews)
Capterra rating: 4.7 out of 5.0 (250+ reviews)
Pricing
Pulseway’s pricing calculator helps you to estimate cost based on your specific needs.
6. SuperOps

SuperOps is designed for MSPs looking for a complete PSA-RMM solution to manage their clients’ IT systems and devices. The platform’s main features include asset management, patch management, network monitoring, IT ticketing, and project management.
SuperOps is known for its intuitive user interface and competes with other modern solutions, like Atera, in that category.
SuperOps uses a pay-per-technician pricing model, but if you manage more than 150 endpoints, you are charged extra. Most users will need to pay more unless they have many agents and a small number of endpoints.
SuperOps RMM | |
Who it’s for: MSPs | |
Pros: | Cons: |
Targeted specifically for the needs of MSPs, with RMM, PSA, and automation capabilitiesStrong customer support and fast response time | Lacking IT management functions needed by internal IT departments and enterprises. Per device pricing model is less predictable for budgeting purposes |
Ratings
G2 rating: 4.6 out of 5.0 stars (120+ reviews)
Capterra rating: n/a
Pricing
Starts at $79 per technician per month (150 endpoints per technician).
7. Kaseya VSA

Kaseya VSA’s IT Complete platform includes an RMM/endpoint management suite that unifies all functions for RMM in a single interface. These include monitoring and alerts, asset and inventory management, robust security features, and a range of automated functions, including patch management, backups, network monitoring, and ticketing.
The main downside of Kaseya is the clunky interface that can hamper navigation. The workflow integrations however are a big plus for streamlining RMM operations.
Kaseya RMM | |
Who it’s for: Internal IT departments and MSPs | |
Pros: | Cons: |
Combined RMM/endpoint management tool with workflow integrationsStrong emphasis on security | Dashboard may be cumbersome and hard to navigate Pricing not disclosed, making it difficult to compare with other tools |
Ratings
G2 rating: 4.0 out of 5.0 (299+ reviews)
Capterra rating: 4.1 out of 5.0 (200+ reviews)
Pricing
Pricing not disclosed.
8. Syncro

Syncro is designed for MSPs who want an integrated RMM-PSA solution to manage their clients’ IT needs. The platform offers the full suite of RMM and PSA functions, including helpdesk, invoicing and payments, remote access, and a mobile app for technicians to monitor systems on the go.
Similar to Atera’s RMM software, Syncro charges its users based on pay-per-technician, which is more affordable for those managing a large number of endpoints. Synco also gets high marks for ease of use and ease of setup, making it a solid choice for MSPs.
Syncro RMM | |
Who it’s for: MSPs | |
Pros: | Cons: |
Focused RMM tool for MSPs, includes robust PSA functionsMobile app for technicians | Not suitable for internal IT teams Does not yet incorporate AI |
Ratings
G2 rating: 4.6 out of 5.0 (170+ reviews)
Capterra rating: 4.7 out of 5.0 (75+ reviews)
Pricing
Starts at $129 per month, per user.
How to choose the right RMM solution for your business
Choosing an RMM software is far from a snap decision. SaaS sales experts estimate that the entire purchase cycle — from research to buying the software — can take anywhere from a few weeks to a few months.

Follow these key steps when you’re searching for the best RMM solution for your organization.
- Step #1: Define your use cases carefully
Good decision making is a result of great planning. The first step to choosing an RMM tool is to map out the use cases based on your specific IT environment. Consider what kinds of integrations you will need with existing systems as well. For instance, some RMM solutions include PSA and helpdesk integrations (like Atera) while others do not. Don’t forget about billing and reporting (for instance. MSPs need to support client billing and invoicing, while internal IT departments do not). For IT departments and MSPs, automation features are an important part of an RMM’s capabilities; less so for SMBs. By carefully defining your use cases at the outset, you are better equipped to know what you are looking for.
- Step #2: Conduct market research
Once you have a clear understanding of what you need, it’s time to examine the options available to you. Explore the available RMM software solutions in the list above and narrow down the ones that most closely align with your business needs.
- Step #3: Examine peer feedback
Read online reviews to gain a better picture of the RMM software’s real-world performance. Talking to your peers in the IT space can be an excellent way to get an honest assessment without having to test-drive it yourself.
- Step #4: Define your decision criteria
After you know what options are available to you, make an informed and objective decision based on stated criteria. Create a list of features and factors that you will be considering, such as scalability, pricing model, ease of use, onboarding, and more.
- Step #5: Set up demo calls
Once you’ve narrowed down your RMM shortlist to two or three options, it’s time to set up demo calls and start talking to the sales reps. During the demo, you’ll be introduced to the tool’s primary capabilities and features, and you will have the chance to ask detailed questions. This process is an opportunity to compare RMM products and gain clarity about which one best fits your needs and priorities.
- Step #6: Try it out
Many RMM providers offer a trial period, either free or at an introductory cost, so you can test out a product before fully committing. Atera’s RMM tool, for instance, comes with a 30-day free trial. This is your time to learn the ins and outs of a product and ensure that it has all of the capabilities you want before you put down any money.
Following the steps above will help you make an informed decision the first time around. That way, you won’t have to repeat the time-consuming process of choosing and purchasing an RMM.
Power your RMM with AI
In 2024, 71% of business leaders prefer to hire candidates with AI skills.
Similarly, most IT leaders are turning to AI-powered software tools built to make RMM and other IT management tasks faster, smarter, and more efficient.
Atera, in fact, was the first IT management platform to integrate AI. With Atera AI Copilot, many aspects of IT management are improved, from summarizing tickets, to AI-generated troubleshooting recommendations, and automated issue resolution.
With Atera by your side, tier-1 issues can be handled automatically, freeing up technicians to work on more strategic and complex tasks.
If your RMM needs an AI boost, then explore how Atera can fit into your workflow.
Start your 30-day free trial today or contact our sales team.
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