8 Best RMM software for 2025: a buyer’s guide 

As remote and hybrid work continues to grow, IT teams face increasing challenges in managing their organization’s network and devices. Similarly, Managed Service Providers (MSPs) often juggle the demands of numerous clients, each with complex needs.

Remote Monitoring and Management (RMM) software enables IT teams to effectively oversee IT environments and endpoints—wherever they are located. However, not all RMM tools are created equal. While some focus solely on RMM functionality, others offer “all-in-one” solutions, combining RMM with features like network discovery, patch management, helpdesk, billing, and reporting.

The ideal RMM solution for your organization will depend on factors like your business type, the complexity of your IT operations, and your budget. Let’s dive into the types of businesses that use RMM software, considerations for buying one, and RMM software comparison for 2025.

RMM software for different business needs

RMM solutions are no longer just for MSPs. As IT landscapes evolve, these tools have become critical for internal IT departments, enterprises, and small to midsize businesses (SMBs).

• For IT departments: RMM software for IT departments should have tools for automating tasks like proactive monitoring and maintenance, patch management, software deployment, and asset management. New technologies, like Agentic AI for IT teams, are also important, as they help to automate manual and repetitive IT management tasks. 
• For MSPs: MSPs need an RMM to manage multiple client IT infrastructures through just one interface. IT automation should be available for automating routine processes, like handling tickets, resolving technical issues, and generating remote session summaries. To handle ticketing and billing, an integrated PSA is important.
• For enterprises: Enterprises need scalable RMM software powered by advanced AI and automation. AI for enterprise IT helps automate tasks, like resolving technical issues and troubleshooting devices. In addition, the RMM should support a range of devices, including workstations, networks, servers, and other SNMP-enabled devices.
• For SMBs: Affordability is key. Choose an RMM solution that offers competitive pricing, such as per-technician models, which allow you to scale without incurring high costs.

Here’s a quick overview of essential RMM software features:

What to look for in an RMM software?

Best RMM software 2025: reviews and ratings

Let’s now review eight top RMM solutions favored by IT teams, MSPs, and SMBs for their unique features and benefits.

Based on our research, the eight best RMM software are:

• Atera – Best overall RMM software
• N-able – Best RMM with unified endpoint management
• ConnectWise RMM – Best for automation and scripting
• NinjaOne – Best cloud-based RMM software
• Pulseway – Best for mobile-first remote monitoring
• SuperOps – Best PSA-RMM platform
• Kaseya VSA – Best RMM with endpoint management suite
• Syncro – Best RMM software for small MSPs

Below is a detailed review of each of these RMM software.

1. Atera – Best overall RMM software

Atera is a leading Agentic AI, RMM software built for enterprises and MSPs looking for a scalable, cost-effective solution.

The key benefits of Atera’s RMM for IT teams are:

• Agentic AI for proactive IT management
• Unlimited devices pricing model – no per-endpoint fees
• Built-in PSA for helpdesk, ticketing & billing
• Automated patch management to keep systems secure
• Cloud-based with remote access & monitoring

Unlike traditional RMM software that relies on obsolete technology, Atera’s AI agents enable IT to run autonomously, completely transforming how organizations operate in the modern world.

Atera’s RMM pricing also differs from its competitors. Atera offers a fixed pricing model, making it the most cost-effective choice for growing IT businesses and enterprises.

RMM features and capabilities

• Real-time monitoring and alerts: Monitor network infrastructure, servers, workstations, and devices. Alert thresholds can be set for system resources, logged-in users, IP monitoring, SQL server updates, and more.

Atera’s devices page

• AI agents: Use Atera’s AI agents to run your IT operations autonomously. Automate repetitive tasks, empower end-users to resolve issues on their own, and free up your techs’ time for more strategic tasks.
• Asset management: Effectively track and manage resources, allocate assets, and plan for future upgrades and replacements based on inventory information.
• Patch management: Fast deployment of patches and updates, with automated scheduling to minimize downtime and disruptions to system availability. 
• Reporting and analytics: Keep track of important data, including system and agent health, inventory audits, Microsoft licensing, and more with Atera’s reporting tool.
• Helpdesk and ticketing: Track and manage customer queries and IT issues using Atera’s IT ticketing system.
• IT automation: Create IT automation profiles and assign them to devices or end users. Use Atera’s IT automation tool to automate repetitive tasks, such as creating system restore points, checking for new updates, running system scans, deleting temporary files, and more.

Let’s take a closer look at one of Atera’s capabilities: its AI agents. Atera’s AI agents fall into two categories:

1. Atera IT Autopilot to empower end-users to solve IT issues on their own

Atera’s Autopilot is the first line of support for users and empowers them to resolve IT issues on their own. It does this by engaging with users on human-like conversations via Slack, Teams, and Atera’s user portal.

Think of tasks, like software setup guides, step-by-step task instructions, or common troubleshooting workflows. Autopilot handles them with no technician intervention.

If an issue is too complex, IT Autopilot escalates it to a human technician with a full summary of the conversation. And this is where Atera’s AI Copilot comes in handy.

2. Atera AI Copilot to work alongside techs and help automate repetitive tasks

Atera Copilot is a highly skilled IT expert that works alongside techs, expanding their human expertise and capabilities. It learns about your IT environment in real-time, and you can ask it account-specific questions, such as:

• “Show me devices with critical alerts right now.”
• “Which scripts have failed to run this week?”
• “Are there any devices running out-of-date antivirus protection?”

Whether you need help troubleshooting devices, solving technical issues, or generating remote session summaries, Copilot is there to assist you in real time. 

Together, Atera’s AI agents enable higher end-user satisfaction, more resilient IT teams, and unprecedented organizational efficiency.

User interface and usability

The dashboard view of Atera provides an overview of the health of your IT environment, and you can navigate between different interfaces from the left sidebar.

Atera dashboard view

Atera is built from the ground up for usability, something that is noticeable to users. Users constantly praise Atera for it’s fast onboarding and intuitive interface.

In fact, “Ease of Use” is the main pro of Atera on G2:

New technicians are up and running within minutes of signing up, and MSPs can easily create new customer environments and scale.

Pricing plans and value for money

Most RMM solutions have a per-endpoint pricing model, which makes it expensive to scale the business. Every new endpoint increases the cost of the RMM tool.

Atera uses the pay-per-technician pricing model, so you pay a fixed price per technician, no matter how many devices or endpoints are added to the organization.

Atera’s pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera’s pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Customer reviews and rating

Atera’s G2 rating: 4.6 out of 5.0 stars (800+ reviews)

What Atera users are saying on G2:

• “Atera is a powerful RMM platform we’ve integrated into our IT operations for managing endpoints. The admin interface is simple to customize with a drag-and-drop interface,” a G2 user says.

• “Atera’s ease of use and AI have transformed our IT workflow. The AI agents are a game-changer and help us resolve issues 70% faster,” a G2 user says.

Atera’s Capterra rating: 4.6 out of 5.0 stars (400+ reviews)

What Atera users are saying on Capterra:

• “I love the integration of AI within scripting and ticketing. It makes everything easier to do and helps you out whenever you forget that one command to make progress,” a Capterra user says.

• “After trying several RMM solutions, I decided that Atera was the right fit for my company. The pricing model is far superior to the competition,” a Capterra user says.

2. N-able – Best RMM with unified endpoint management

N-able is an IT management solution for IT teams and MSPs. It offers two RMM products:

• N-central RMM for more complex environments, allows a lot of customization in how you deliver your services. Includes patch management, IT automation, and unified endpoint management.

• N-sight RMM for MSPs needing a basic customization. Includes simple RMM, patch management, and remote access.

One of N-able’s key strengths is its versatility. You can combine various N-able products to get an all-in-one IT management solution. The downside is the increased cost, as you have to pay for multiple subscriptions.

Ratings (N-sight RMM)

N-able’s G2 rating: 4.3 out of 5.0 stars (300+ reviews)

N-able’s Capterra rating: 4.3 out of 5.0 stars (150+ reviews)

Pricing

The company does not publicly disclose its pricing. Request a quote via the website.

3. ConnectWise RMM – Best for automation and scripting

ConnectWise RMM is an RMM software for MSPs and IT departments, and one of the things it’s known for is its automation and scripting. You can create your own custom workflows or use ConnectWise’s 100s of pre-built workflow automation templates. These can be used to automate routine IT tasks, like patch management, system monitoring, software deployment, and ticket creation.

ConnectWise is known for being a flexible solution, but some users report that it’s hard to navigate around and has a steep learning curve. If you have the resources to learn to use it, it can be a good RMM solution due to its high customizability.

Ratings

ConnectWise’s G2 rating: 4.2 out of 5.0 (30+ reviews)

ConnectWise’s Capterra rating: 4.3 out of 5.0 (10+ reviews)

Pricing

ConnectWise RMM does not make its pricing available publicly. Request a quote via the website.

4. NinjaOne – Best cloud-based RMM software

NinjaOne is a popular cloud-based IT management platform used for monitoring, managing, and supporting IT assets and clients remotely. 

NinjaOne features cover the RMM needs of IT departments comprehensively, including endpoint management, patch management, remote control, helpdesk, and endpoint backup. However, it does not yet have built-in AI, such as Agentic AI for IT departments.

Similar to most RMM pricing, NinjaOne uses a pay-per-endpoint pricing structure. While this may be the right fit for some, it can get expensive quickly for fast-growing organizations.

Ratings

NinjaOne’s G2 rating: 4.7 out of 5.0 (2,000+ reviews)

NinjaOne’s Capterra rating: 4.8 out of 5.0 (240+ reviews)

Pricing

Pricing is not available publicly. Visit NinjaOne’s website to request a custom quote.

5. Pulseway – Best for mobile-first remote monitoring

If you’re looking for a mobile-first RMM solution, Pulseway is one option. It offers essential RMM features, such as real-time monitoring and alerting, script management, remote access, patch management, and reporting. All of these features can be accessed from Pulseway’s mobile app, which is available on both the Google Play Store and the Apple App Store. 

For MSPs, Pulseway has a PSA product with helpdesk and ticketing, but it comes at an additional cost.

Ratings

Pulseway’s G2 rating: 4.6 out of 5.0 (100+ reviews)

Pulseway’s Capterra rating: 4.7 out of 5.0 (300+ reviews)

Pricing

Pulseway’s pricing calculator helps you estimate the cost based on your specific needs. 

6. SuperOps – Best RMM for small businesses

SuperOps is one of the best RMM for small businesses and MSPs looking for a complete PSA-RMM solution. It includes essential RMM features, such as asset management, patch management, network monitoring, remote access, and project management.

SuperOps uses a pay-per-technician pricing model, but if you manage more than 150 endpoints, there’s an extra cost. Unless you have many agents and a small number of endpoints, you’ll probably need to pay extra. 

Ratings

SuperOps’ G2 rating: 4.6 out of 5.0 stars (120+ reviews)

SuperOps’ Capterra rating: 4.5 out of 5.0 stars (30+ reviews)

Pricing

Starts at $89 per technician per month (150 endpoints per technician).

7. Kaseya VSA – Best RMM with endpoint management suite

Kaseya VSA includes an RMM/endpoint management suite that unifies key RMM functions in a single interface. These include monitoring and alerts, asset and inventory management, robust security features, and a range of automated functions, including patch management, backups, network monitoring, and ticketing.

For more functionality, you can integrate Kaseya VSA with other Kaseya and third-party products, like Datto, Pulseway, Xero, Webroot, and more.

Ratings

Kaseya’s G2 rating: 4.0 out of 5.0 (300+ reviews)

Kaseya’s Capterra rating: 4.1 out of 5.0 (200+ reviews)

Pricing

Kaseya doesn’t make its pricing plans public. To get it, contact their sales team.

8. Syncro – Best RMM for MSPs

Syncro is designed for small MSPs who need an RMM/PSA tool for managing client IT environments. You get access to key functions, like real-time monitoring and alerting, invoicing and payments, helpdesk, and a mobile app for technicians on the go.

Recently, Syncro introduced Microsoft 365 Management into their product, which allows users to manage multiple M365 tenants from a single interface.

Similar to Atera’s RMM software, Syncro charges its users based on a pay-per-technician model, which is more affordable for those managing a large number of endpoints. Synco also gets high marks for ease of use and setup, making it a solid choice for MSPs.

Ratings

Syncro’s G2 rating: 4.5 out of 5.0 (300+ reviews)

Syncro’s Capterra rating: 4.6 out of 5.0 (75+ reviews)

Pricing

Starts at $139 per month, per user.

How to choose the right RMM solution for your business

Choosing an RMM software is far from a snap decision. SaaS sales experts estimate that the entire purchase cycle — from research to buying the software — can take anywhere from a few weeks to a few months.

Follow these key steps when you’re searching for the best RMM solutions for your organization. 

• Step #1: Define your use cases carefully

Good decision making is a result of great planning. The first step to choosing an RMM tool is to map out the use cases based on your specific IT environment. Consider what kinds of integrations you will need with existing systems as well.

For instance, some RMM solutions include PSA and helpdesk integrations (like Atera) while others do not. Don’t forget about billing and reporting (for instance, MSPs need to support client billing and invoicing, while internal IT departments do not). 

For enterprises, AI and automation features are an important part of an RMM’s capabilities.  By carefully defining your use cases at the outset, you are better equipped to know what you are looking for.

• Step #2: Conduct market research

Once you have a clear understanding of what you need, it’s time to examine the options available to you. Explore the best RMM tools list in the list above and narrow down the ones that most closely align with your business needs.

We added “Best of” categories for each RMM software, which should help you evaluate the best option.

• Step #3: Invest in RMM software that is future-proof

New AI technologies, like Agentic AI, are shaping the future of IT. Unlike traditional RMM software that rely on obsolete technology, these tools go beyond basic automation and enable your organization to run IT autonomously.

If you want your organization to stay current, make sure your RMM software integrates the platform with Agentic AI technology.

• Step #4: Examine peer feedback

Read online reviews to gain a better picture of the RMM software’s real-world performance. Talking to your peers in the IT space can be an excellent way to get an honest assessment without having to test-drive it yourself.

• Step #5: Define your decision criteria

After you know what options are available to you, make an informed and objective decision based on stated criteria. Create a list of features and factors that you will be considering, such as scalability, pricing model, ease of use, onboarding, and more.

• Step #6: Set up demo calls

Once you’ve narrowed down your list of RMM software to two or three options, it’s time to set up demo calls and start talking to the sales reps. During the demo, you’ll be introduced to the tool’s primary capabilities and features, and you will have the chance to ask detailed questions. This process is an opportunity to compare RMM products and gain clarity about which one best fits your needs and priorities.

• Step #7: Try it out

Many RMM providers offer a trial period, either free or at an introductory cost, so you can test out a product before fully committing. Atera’s RMM tool, for instance, comes with a 30-day free trial. This is your time to learn the ins and outs of a product and ensure that it has all of the capabilities you want before you put down any money. 

Following the steps above will help you make an informed decision the first time around. That way, you won’t have to repeat the time-consuming process of choosing and purchasing an RMM.

Power your RMM with Agentic AI technology

Experts predict that by 2027, 50% of the companies that currently use a generative AI model will have launched Agentic AI pilots or at least proof of concept. Agentic AI represents a paradigm shift in how IT operates. This is the foundational technology shaping the future of IT.

Atera was the first RMM software to integrate Agentic AI technology into its platform through its AI agents. 

With Atera on your side, overworked techs get an additional digital workforce (AI agents), enabling more capable and scalable IT teams, higher end-user satisfaction, and minimal employee downtime.

Atera’s Autopilot eliminates 40% of IT workload and delivers zero first-response time, while Copilot cuts SLAs to a few minutes by amplifying techs.

If your RMM needs an AI boost, then explore how Atera can fit into your workflow. You can easily start your 30-day free trial today or contact our sales team.