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RMM software is a vital tool for IT departments and MSPs to remotely monitor and manage their IT infrastructures. These tools simplify IT operations, enhance productivity, and ensure proactive maintenance and support.

But not all RMM software are created equal, with some offering “all-in-one” functionality that also includes PSA and ticketing, while some focus solely on RMM. Plus, IT departments have different needs than MSPs do, so choosing the right solution can feel challenging.

To assist you, we compiled a list of the best RMM software solutions for IT professionals (from our research). Before we get started, let’s discuss what RMM software is, what types are available, and why you need one.

What is RMM software?

Remote monitoring and management (RMM) software allows IT professionals to monitor and manage endpoints and network infrastructure remotely. RMM software provides real-time insights into the health of networks, enabling proactive detection and resolution of issues before they impact the business.

A few IT management solutions, including Atera, offer RMM capabilities along with other essential features that IT teams require, including help desk and ticketing, remote access, analytics, and reports.

Types of RMM software

The requirements IT organizations have when choosing the best RMM solution differ depending on their size, complexity, and specific IT management needs. As a rule of thumb, RMM software is divided into three types: small and midsize businesses (SMBs), managed service providers (MSPs), and Enterprises. Let’s examine the essential features of each option.

Small and midsize businesses (SMBs)

Some of the most important features of RMM for SMBs include real-time monitoring and alerting, patch management, remote access, reporting and analytics, and asset and inventory scanning. 

Small and midsize businesses benefit most from RMM software that is user-friendly, affordable, and provides all the key capabilities for managing IT environments without requiring a lengthy onboarding process.

As for pricing, most SMBs benefit from pay-per-technician pricing, where you pay a fixed price, no matter how many endpoints you manage. One of the few solutions offering such pricing is Atera.

Before committing to one solution, small and midsize businesses should compare different solutions and their user interfaces to see which is the most user-friendly.

RMMs for managed service providers (MSPs)

For MSPs, RMM software with a centralized dashboard for managing the IT environments of various clients is a necessity. The chosen monitoring tool should provide real-time insights into the performance and health of clients’ IT systems so that problems can be identified and resolved before they affect operations.

MSPs deal with many repetitive tasks, so automation is crucial. IT automation helps automate tasks such as patch management, installing software, handling security, and monitoring IT environments. 

MSPs also benefit from AI-powered IT (AIT). Atera is the only RMM tools powered by Action AI™, making MSPs’ lives simpler. Atera’s Action AI™ is equipped with an impressive array of features that make IT troubleshooting and management more streamlined and effective. It leverages real-time device diagnostics and AI-recommended actions to swiftly address IT issues. With the ability to summarize tickets instantly, Copilot accelerates the troubleshooting process, ensuring that problems are resolved faster than ever before. It also offers the flexibility to generate responses in various tones of voice, catering to different communication styles and contexts.

Enterprises and corporations 

Enterprises require a highly scalable RMM software solution that enables them to manage a large number of devices and endpoints. Like for SMBs and MSPs, the software should have automated patch management, which reduces vulnerabilities and improves security by keeping all devices updated.

Security features such as advanced threat detection, malware protection, and compliance management are vital for enterprises to safeguard sensitive data. Enterprises also benefit from a range of third-party integrations that make integrating RMM software with existing systems easier.

With Atera’s Action AI™, you’re not just managing IT; you’re championing a new era of IT management. The power of AI delivers superior support to employees and customers, eliminating IT frustrations and ensuring higher levels of satisfaction on both sides of the ticket. It’s speed and consistency transform the way IT issues are handled, driving your entire organization upwards.

Why you need an RMM software

Businesses rely heavily on their IT infrastructure to maintain smooth operations and stay competitive. Remote Monitoring and Management (RMM) software has become an essential tool for IT professionals, offering a range of benefits that streamline IT management, improve efficiency, and enhance service delivery. 

Let’s look at the most significant benefits RMM software provides.

A proactive approach to identifying issues

The best RMM tools enable a proactive approach by monitoring the IT environment’s health and performance in real time rather than reacting to problems as they arise.

This helps to intervene before problems escalate. For instance, if a server is showing signs of degraded performance, IT staff can remotely adjust system settings, allocate more resources, or deploy software updates.

A proactive approach to identifying issues leads to a reduction in downtime, which ensures operational continuity and high customer satisfaction.

Increased efficiency

The top RMM software tools increase operational efficiency by automating routine tasks, such as patch management, software updates, Windows version upgrades, disk management, and automated scripting.

With the available IT automation tools, IT professionals can spend less time on repetitive tasks and focus on more strategic initiatives. 

Enhanced security

Security is a critical concern for any organization, and RMM software plays a critical role in protecting IT environments. RMM software monitors and analyzes security vulnerabilities continuously, helping IT professionals secure the data and systems of an organization. 

RMM tools ensure that systems are always up-to-date and protected against vulnerabilities by automatically deploying patches, reducing the window of opportunity for cyber threats to exploit known weaknesses. Additionally, RMM software provides real-time threat detection and response, identifying and mitigating potential security breaches before they can cause significant harm. 

With features like automated antivirus updates, firewall management, and secure remote access, RMM tools offer a comprehensive security framework that safeguards your IT infrastructure against a wide array of cyber threats.

Cost savings

RMM software solutions directly improve the company’s bottom line by reducing IT costs and minimizing repair and recovery expenses. RMM software ensures efficient use of IT resources by allocating resources based on actual needs and usage patterns, preventing overspending.

The cost savings are especially evident with RMM tools that use a pay-per-technician RMM pricing structure.

Higher customer satisfaction

High customer satisfaction is especially important for MSPs, and RMM tools help keep clients’ IT systems running smoothly. The available reporting features help MSPs to demonstrate their value to clients by providing detailed information about IT performance.

Additionally, the top RMM solutions offer built-in PSA capabilities, which help address all IT organization needs. This streamlines the entire process, leading to higher customer satisfaction.

How to choose the right RMM in 6 simple steps

Here are our 6 key steps to follow when you’re searching for the best RMM solution for your organization. 

How to choose the best RMM software

Step #1: Define your use cases carefully

Managing an IT environment is all about being proactive rather than reactive. In order to make the best decision possible when choosing the best RMM solution for your organization, you need to think critically about your use cases. 

A strong RMM tool will offer intuitive dashboards that allow you to access a wide range of information at a glance. No matter what your use cases are, it’s crucial to get a bird’s eye view of your network so that you can address problems before they become impediments to your company’s or client’s productivity. 

You’ll also want to think about what kinds of integrations you will need. For instance, some RMM solutions will have PSA and helpdesk integrations (like Atera’s does) while others do not. You’ll want to consider what kind of billing and reporting capabilities you need as well as what level of intelligent automation you would like to see in your product. 

Step #2: Conduct market research

Next up, it’s important to conduct robust market research. Once you have a clear understanding of what you’re looking for, you will want to examine the options available to you. Gain more information on what RMM software solutions are available, and then you will be able to compare them side by side. This bleeds into the next step… 

Step #3: Source peer feedback

Ask around, read reviews, and gain a better picture of other people’s experiences with each product. Talking to your peers in the IT space can be an excellent way to get a behind-the-scenes look at a product without having to test-drive it yourself. You will get a better sense of the product’s learning curve, ease of use, and intuitiveness. 

When you speak with other IT professionals about a certain product, you will get a chance to learn information that may not be readily available in the sales jargon on the product’s website. 

But it’s also important to keep in mind that someone else’s use cases might be different from yours — one product may not be the right fit for one organization, but it could be perfect for yours. 

Step #4: Define your decision criteria

After you know what options are available to you on the market, you will want to make an informed and objective decision based on stated criteria. Make a list of the factors you will be considering. For instance, you might be looking at capabilities, overall cost, number of end users supported, price per technician, learning curve, etc. 

Understanding how you weigh these factors in relation to each other is the key to making a strong decision that you will feel confident in — and ensuring that you get a product that meets the majority of your needs for a price that you can afford. 

Step #5: Set up demo calls

At this stage, you have probably narrowed down your RMM solution options to a few different products. It’s time to set up some demo calls so that you can take a better look at the user interfaces of each product you are considering. 

When you schedule a demo, you will be introduced to the tool’s primary capabilities and features, and you will have the chance to ask detailed, in-depth questions to a real person whose objective is to help you make the best decision possible. Engaging in these demo calls will give you more clarity on which RMM product best fits your needs and priorities. 

Step #6: Try it out

After engaging in your demo calls, it’s time to decide which product will best help your organization achieve its goals. Many RMM products will offer a trial period, for free or at a reduced cost, so that you can test out a product before fully committing. For instance, Atera’s award-winning RMM tool comes with a 30-day free trial!

This can be a great opportunity to learn the ins and outs of a product and ensure that it has all of the capabilities you are looking for before you put down any money. Following the steps above will help you make an informed decision the first time so that you don’t have to repeat this process.

The 10 best RMM software for IT professionals in 2024

Now that you know what RMM software is, what types are available, and why you need one, let’s review the best RMM software solutions available. For each RMM software, we will explain its main features, pricing, and who it is most suitable for.

With this information, your organization can make a more informed decision about RMM software.

1. Atera

Atera-Homepage

Atera is an all-in-one IT management platform that offers RMM capabilities along with remote AI-powered features, access, help desk and ticketing, IT automation, reporting and analytics, and more. There are numerous third-party integrations available to extend the capabilities. 

Atera is the first IT management solution powering its platform with AI through Atera Action AI™, which enables a new way to monitor and manage IT infrastructures. The Atera Copilot helps to streamline almost every aspect of IT operations, from troubleshooting IT issues to summarizing tickets and creating scripts.

Features and capabilities

Atera enables IT teams and MSPs to manage their entire IT environment from a single platform under one subscription. Atera’s remote monitoring and management (RMM) is one of its key features, and it includes functions like:
Real-time monitoring and alerts. Atera’s real-time monitoring enables you to monitor network infrastructure, servers, workstations, and devices. Alert thresholds can be set for system resources, logged-in users, IP monitoring, SQL server updates, and more.

Atera’s real-time alerting page

  • Asset management. With Atera, IT professionals can track and manage resources effectively, allocate assets, and plan for future upgrades and replacements based on inventory information.
  • Patch management. Not only does Atera help with patch management, it automates it. Atera’s automated patch management enables fast deployment of necessary updates and schedules these updates for a time that is least disruptive to users or system availability.
  • Reporting and analytics. With Atera’s reporting and analytics, you can keep track of important data, including system and agent health, inventory audits, Microsoft licensing, and more.
  • IT automation. To automate repetitive tasks, you can create IT automation profiles and assign them to devices or end users. You can automate tasks like creating system restore points, checking for new updates, running system scans, deleting temporary files, and more.

Atera IT automation profiles

Additionally, Atera has built-in help desk and ticketing functionalities, which helps manage customer queries and issues.

User interface and usability

The dashboard view of Atera provides an overview of the health of your IT environment, and you can navigate between different interfaces from the left sidebar.

The dashboard view of Atera

From the ground up, Atera has been built with ease of use in mind, and Atera customers, like NextGen X, compare its user experience to that of an iPhone.

Helfer from NextGen X also mentioned the following:

  • “Atera really has made things easy. Now, we can focus ‌on the things that we’re trying to solve versus having to try to fight the RMM software while trying to work on the structure of our company. It’s just one thing that we don’t have to worry about.”

With Atera, new technicians are up and running within minutes of signing up, and MSPs can easily create new customer environments.

Pricing and value for money

Atera is unique among most RMM tools because of its transparent pay-per-technician pricing model. Most RMM solutions use pay-per-endpoint pricing, in which the more endpoints/devices you manage, the more expensive the solution gets. With Atera, you pay a fixed price regardless of how many endpoints you manage, which makes scaling more accessible.

Atera offers tailored pricing plans for both IT departments and managed service providers (MSPs). The pricing plans for IT departments range from $149 to $199 per month, and for MSPs, from $99 to $169 monthly. Enterprise-level customers can receive a custom quotation for a more tailored offering.

Atera G2 rating: 4.6 out of 5.0 stars (550+ reviews)

What Atera users are saying on G2:

One Atera user on G2 mentioned that setting up new technicians is extremely simple, which significantly reduces their training time, making them operational within a short time. The same reviewer mentions that the available integrations make it easy to use Atera with existing tools, eliminating data silos and simplifying workflows.

Atera Capterra rating: 4.6 out of 5.0 stars (350+ reviews)

What Atera users are saying on Capterra:

Atera users on Capterra appreciate that it’s possible to monitor and manage computer systems remotely. This is useful for keeping servers and other infrastructure resources running smoothly, which is essential for software development. Users also mention that the available AI functionalities make the whole IT management process more streamlined.

Atera pricing:

Pricing plans for IT departments:

  • Professional: $149 per month, per technician
  • Expert: $169 per month, per technician
  • Master: $199 per month, per technician
  • Enterprise: Custom quotation. Contact sales for pricing.

Pricing plans for MSPs:

  • Pro: $129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Get started with Atera on a 30-day free trial with no credit card required.

2. N-able

One of N-able’s most popular products, N-sight RMM, provides IT departments with remote monitoring and management capabilities. Its main features are real-time monitoring and alerting, patch management, remote access, and reporting and analytics. It also has ticketing and billing capabilities built in, which IT professionals find useful.

Capterra users mention that one of N-able’s strengths is its versatility. You can combine the different N-able products to get an all-in-one IT management solution. The downside is the increased cost, as you have to pay for multiple subscriptions.

G2 Rating: 4.3 out of 5.0 stars (250+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-central Pricing:

  • The company does not publicly disclose its pricing; it is based on a custom quotation. To obtain the pricing, request a quote from N-able’s website.

3. ConnectWise RMM

ConnectWise RMM is a remote monitoring and management solution for MSPs and IT departments. The software offers network monitoring and alerts, automated patch management and scripting, and reporting and analytics. You can also integrate it with other ConnectWise products to extend the functionality.

ConnectWise is known for being a flexible solution, but some users on G2 report that it’s hard to navigate around and has a steep learning curve. If you have the resources to dedicate someone exclusively to learning ConnectWise, it might be a good RMM solution due to its high customizability.

G2 Rating: 4.3 out of 5.0 (20+ reviews)

Capterra Rating: 4.1 out of 5.0 (5+ reviews)

ConnectWise RMM Pricing:

  • Custom quotation: ConnectWise RMM does not make its pricing available publicly. To know ConnectWise pricing, request a quote from their team

4. NinjaOne

NinjaOne is an all-in-one IT management platform for IT departments and MSPs. The platform allows IT teams to monitor, manage, and support servers, desktops, and laptops remotely. 

Similarly to most RMM solutions, NinjaOne uses a pay-per-endpoint pricing structure. Especially for teams managing dozens of endpoints, this can get expensive quickly. If this applies to you, you may want to consider another alternative with pay-per-technician pricing.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.

5. Pulseway

Pulseway offers all the essential RMM features, such as real-time monitoring and alerting, patch management, IT automation, and reporting and analytics. One of its strengths is its mobile app, which is highly rated on both Google Play Store and Apple App Store. The app makes it possible for IT teams to remotely monitor and manage endpoints from their mobile devices.

Since Pulseway’s main product focuses solely on the RMM aspect of IT management, it lacks some other features IT teams may desire, such as a help desk and ticketing. Pulseway does have a PSA product that includes a help desk and ticketing, but it comes at an additional cost.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Pulseway’s pricing structure is public and transparent. The company charges per endpoint/device and offers a calculator on its website that includes factors like contract length, number of endpoints, third-party add-ons, etc. 
  • Pulseway charges $149 for a one-time ‘Advanced Onboarding and Best Practices’ session.

6. SuperOps

Screenshot of SuperOps Homapage

SuperOps is designed for MSPs looking for a complete PSA-RMM solution for managing their clients’ IT infrastructure. The platform’s main features include asset management, patch management, network monitoring, IT ticketing, and project management. SuperOps is known for its intuitive user interface and competes with other modern solutions, like Atera, in that category.

SuperOps uses a pay-per-technician pricing model, but if you manage more than 150 endpoints, you are charged extra. A few G2 users have pointed out that this is rather low, and most users will need to pay more unless they have many agents and a small number of endpoints.

G2 rating: 4.6 out of 5.0 stars (100+ reviews)

Capterra rating: n/a

SuperOps pricing:

  • Starting at $119 per month for the unified PSA and RMM package.

7. Kaseya VSA

Kaseya VSA is an RMM platform that has monitoring and alerting, patch management, asset and inventory management, and remote access and control functionalities. Kaseya VSA can be combined with other Kaseya products, such as Kaseya VSA, to get an all-in-one IT management solution.

The main downside of Kaseya is its outdated interface which is noted by customers on G2. One reviewer mentions that navigating around Kaseya feels clunky and would need an overhaul to compete with more modern IT management solutions.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

  • Custom pricing system in place. Visit their website to learn more.

8. Syncro

Screenshot of Syncro homepage

Syncro is designed for MSPs who want an integrated RMM-PSA solution to manage their clients’ IT needs. The platform has real-time server monitoring and alerting, automated remediation, patch management, reporting and analytics, and IT ticketing.

Similar to RMM software like Atera, Syncro charges its users based on pay-per-technician, which is more affordable for those managing a large number of endpoints. Similar to Kaseya, a few Capterra users report that Syncro’s user interface is rather outdated, which is one of its shortcomings.

G2 rating: 4.5 out of 5.0 (120+ reviews)

Capterra rating: 4.7 out of 5.0 (70+ reviews)

Syncro pricing:

  • Basic: $139 per month, per user.

9. Datto

Datto’s remote monitoring and management software, Datto RMM, enables IT departments and MSPs to secure, monitor, and manage endpoints remotely. Similarly to Atera, Datto offers 24/7 customer support and has similar features like patch management, ransomware detection, and scripting.

Datto was acquired by Kaseya, which brought up both pros and cons. One of the pros is a wider range of integrations since you can now use different Datto products with Kaseya’s for a more comprehensive IT management system. The downside, according to G2 users, is a quality decline in Datto’s user interface and features.

G2 Rating: 4.5 out of 5 stars (400+ reviews)

Capterra Rating: 4.3 out of 5 stars (20+ reviews)

Datto Pricing:

  • Custom pricing available. Contact Datto’s sales team to get the pricing.

10. GoTo Resolve

Goto-resolve-homepage-1

GoTo Resolve is an IT management solution designed specifically for small businesses. It includes RMM, help desk and ticketing, patch management, IT automation, and reporting and analytics. 

Based on reviews from Capterra, it is clear that GoTo Resolve’s key strength is its ease of use. This can be seen in its relatively basic features. Depending on your requirements, the simplistic features may be a pro or a con.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve Pricing:

  • Free: Free to use, up to 3 technicians
  • Standard: Starting at $57 per month, billed annually
  • Premium: Custom pricing. Visit their website to get the pricing

RMM for IT departments

If you think of RMM solutions as primarily made for managed service providers (MSPs), times have changed. As the IT landscape has evolved, RMM tools have become necessary for internal IT departments to adapt to new needs — no matter how big or small your organization might be. 

From proactive monitoring and patch management to remote access and asset management, RMM tools for internal IT departments help to enhance efficiency, reduce manual workload, and streamline overall operations. 

You will want to ensure that you have a scalable, flexible RMM model for your in-house IT department so that you can grow with your organization and adapt to changing needs over time. 

How to choose the best MSP RMM

When choosing the best RMM tools for MSPs, you will want to ensure that you get the full functionality available to you. For large and small MSPs, you want a complete collection of tools that enables off-site technicians to maintain an IT system. These systems remove the need for time-consuming site visits and allow you to work remotely with various clients. 

With a top RMM, you will be able to serve multiple clients asynchronously and provide access tools to a variety of technicians at the same time. Automated IT processes will help you fulfill routine monitoring tasks – for instance, gathering network performance status.

Choosing the best RMM for small MSPs

For small managed service providers, it’s especially important to choose an RMM that offers competitive pricing and a model that can scale and grow with you. Atera’s RMM capabilities can do just that. 

A disruptive pricing model with per-technician pricing makes it possible for a single technician to monitor limitless end users – so you can make the most of your resources. The best RMM for small MSPs is one that you can afford, after all. 

How to choose the best RMM for your IT team

As an IT department, you need an RMM tool that can effectively meet your needs in your current company stage, as well as future growth needs. That is why it’s crucial to invest in a platform with full functionality — but when it comes to a complete suite of capabilities, you also want to ensure you’re not spending too much so that you get in over your head. 

Instead, choose an RMM solution that gives you the functionality you need at a price you can afford. Atera specializes in scalable solutions that can grow and change with you — making the most of your resources at every stage of your growth. For startups and large corporations alike, our product is renowned in the IT space.

AI-powered IT: only with Atera

Atera stands out from most RMM solutions by offering all-in-one IT management functionality, which is what most IT teams actually require. Plus, from the all-in-one solutions, Atera is the only solution powering its platform with AI through the Atera Copilot.

The Atera Copilot improves almost every aspect of IT management, including identifying IT issues in real-time, summarizing tickets instantly, and enhancing resolution quality with historical data. Atera Copilot gives technicians access to Action AI, which can automatically resolve customer issues such as password resets and blue screens. This allows Tier-1 technicians to move up to Tier-2 and senior technicians to work on more strategic tasks.
If this sounds interesting and you want to see how Atera can fit into your workflow, you can start our 14-day free trial today or contact our sales team.

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