Atera vs. Pulseway: The Ultimate 2025 Comparison Guide

Choosing the right IT management system is investing in your company’s future. This means that you want to be sure that the features, usability, support, quality, and pricing all align with the wants and needs of your organization’s IT department — so that you know things will run smoothly and that all the help you need is available as soon as possible when you need it. 

When making this decision, it’s important to look into precisely what a potential IT management platform can offer you. 

Below, we’ll explore two IT management platforms, Atera vs. Pulseway. 
Both are leaders in the IT management platform industry, and we carefully reviewed their features and capabilities to help you make an informed decision, considering Atera as a Pulseway alternative.

Atera vs. Pulseway: An overview

Below, you will find a comparison of Atera and Pulseway’s features, integrations, customer service, and pricing:

Next, we’ll have a more detailed look into the differences between Atera vs. Pulseway.

User interface and usability

Let’s start with an important quality: the user interface and the platform’s ease of use. Both Atera and Pulseway offer an intuitive user interface that makes it easier to manage and complete core IT department tasks and responsibilities.

These include, but are not limited to:

• Handling common complaints with an AI help desk (a feature only Atera offers)
• Automatically updating OS, software, and hardware
• Scanning and alerts about common security issues

Both platforms also offer a comprehensive mobile app, allowing for remote problem-solving and ticket processing. This makes both platforms highly convenient — especially when an IT issue arises outside regular working hours. Atera’s mobile app allows you to monitor and manage your IT needs from your phone, saving you from hopping on a computer to complete a job.

The Atera platform (both the app and desktop versions) is regularly updated based on real user feedback, meaning that the Atera team is constantly working to make their platform as user-friendly as possible. 

Don’t be afraid to give feedback and suggest new features on Atera’s Feature Board. We are constantly reading customer reviews and using them to improve our platform; we even have a public product roadmap where you can see all the upcoming features.

But seeing is believing. Below, you’ll see a brief preview of each platform’s user dashboard:

Not only does our platform offer an easy-to-work-with UI design for IT teams, but Atera’s PSA feature allows you to provide your customers with a well-designed helpdesk, billing, and reporting system that helps them get what they need from you quickly and efficiently.

With quick-reply templates, calendar integrations, the ability to manage your helpdesk from your phone, the ability to connect devices to a ticket, within the ticket, and much, much more, you’ll never have to worry about the efficiency of your customer-facing interface again.

Features and capabilities

Atera and Pulseway each deliver essential IT features such as RMM (remote monitoring and management), patch management, IT services automation, help desk and ticket processing, and network monitoring.

While the features look the same at first, we can start noticing distinct differences when we look closer. One of the most significant differences is the integration of AI. 

Only Atera incorporates AI into its IT platform to help alleviate your IT department’s tasks and responsibilities, making it the ideal Pulseway alternative.

Atera’s AI Copilot can run over 500 checks and solutions, carefully crafted to tackle typical scenarios with a commitment to safe and reliable actions. We also added an intuitive escalation mechanism. This means that every time the AI identifies an action outside its boundaries, it will escalate it to a human technician to complete the work.

Another thing we stand out for is our Network Discovery tool.
Atera’s Network Discovery tool allows IT departments to see an overview and manage their IT environment from the comfort of their computer or phone.

Atera’s Network Discovery tool

There are a lot of features within the Network Discovery feature, including:

• Security features like unmonitored device alerts, automated notifications of new devices joining the network, immediate alerts of scanning agents that go offline or IP addresses that change unexpectedly, the ability to manage BYODs within your network, as well as unchecked Shadow IT
• Automated scanning of ports and common vulnerabilities and exposures of your network
• And much more! Visit our Network Discovery page to learn more about how you can easily upgrade your security posture

As for third-party integrations, both Atera and Pulseway offer a wide range of services that surround both productivity and security with common IT tools such as Webroot and Bitdefender. 
At Atera, we provide industry-leading security, backup, and productivity-focused integrations. In total, you can find over 25+ native integrations from Atera’s App Center:

Pulseway, on the other hand, lists eight different integrations on it’s website, with only a few backup and security integrations available.

As visible in the above image, several of Pulseway’s integrations are with PSA/IT ticketing systems.

Performance and reliability

If you’ve ever worked with or within an IT department, you know the importance of reliability and responsiveness. Whether performing essential data backups or disaster recovery solutions to ensure your organization’s continuity, you want to know that you can rely on your IT management platform to deliver reliable support and performance. 

Both Atera and Pulseway have been praised for their reliability, but at Atera, we’ve been consistently recently as a leader in our industry and highly ranked for our performance and reliability, among other things. We’ve received this reputation thanks to our constant commitment to being the best RMM software in the space. We’d love for you to take a look through our verified customer reviews on G2 to see how our customers feel about our reliability.

Pricing and value for money

Atera and Pulseway’s RMM pricing varies depending on your IT department’s needs. The pricing structures of the two platforms also differ significantly.
Atera’s pricing model is based on the number of technicians using the platform and tiers based on additional services. Our platform starts at only $149 per technician per month for IT departments and works across an unlimited number of devices.

Atera’s IT department pricing

Comparatively, Pulseway pricing depends on several factors, including the number of endpoints/devices your organization manages and whether you need any add-ons like third-party patch management.

Pulseway pay-per-endpoint pricing

The baseline of Pulseway pricing is $67/month, but for instance, if you manage 300 endpoints and want third-party patching for them, the cost is already $1,062/month. 

Without specifics, it’s difficult to compare Atera’s and Pulseway’s pricing models. So, let’s input some specifics to see what we can come up with.

Let’s take an IT department that manages 1000 endpoints. Assuming the duties are mainly focused on RMM capabilities, using Atera’s Professional plan will be more than enough firepower to get the job done. 

This puts the cost at $169/mo per technician (billed monthly). For five technicians, for instance, that would mean $845/month, and you can manage unlimited devices.

Now to compare this with Pulseway, using their pricing calculator, we see that the monthly cost for 1000 devices is $2710, billed monthly.

In an attempt to be fair to Pulseway, they do offer a 3-year plan at a further discount, but the total still works out to be $1080/mo. And for us at Atera, 3 years seems like a long time to be locked into a contract. 

And this is before we’ve even touched third-party patching, ransomware detection, or endpoint protection. It’s easy to see how your bill can quickly skyrocket with Pulseway. 

And when you consider the fact that the number of devices under your network can change quickly, but the number of technicians is a more gradual change (which is how we determine our pricing at Atera), it’s easy to see why most people prefer our pricing model at Atera.

Customer support and community

The available support and community forums can be deciding factors when deciding between platforms because they add to the user experience in incredibly important ways. After all, what good is an amazing program with all the features you can imagine if you don’t have the resources to use them efficiently and effectively?
Pulseway and Atera both offer their users the opportunity to use support services like a community board where you can chat with other IT professionals and a self-help knowledge center with a wide array of tutorials and resources.

At Atera, we go the extra mile by offering a shared script library (so you can automate those repetitive, time-consuming tasks), making it a compelling Pulseway alternative. If you find yourself truly stuck with a problem, we make it simple to access an expert with their 24/7 help and support center.

Security and compliance

Security is essential to any IT department, not just because of the industry’s regulations but for your organization’s protection, continuity, and integrity. An effective IT management platform will allow you to keep tabs on your network security. This is something that both Pulseway and Atera deliver through their services.

Atera not only adheres to industry security standards like multi-factor authentication and is also SOC II certified, but also performs around-the-clock scans to maintain an organization’s security. 

This allows you to always be aware of what’s happening in your network, remove unauthorized devices, troubleshoot, onboard new devices, and maintain a high level of security for your organization.

Pulseway offers some security features, like real-time scanning to monitor your network, as well as a focused solution for ransomware detection.

However, it hides most of these features behind a paywall; they aren’t part of the standard package. You can calculate the pricing of your plan based on how many security features you want on their website, but we believe some of them should be included with your standard subscription.

User feedback and reviews

Atera and Pulseway have both been recognized for the solutions they provide on platforms like G2, Capterra, Reddit, and Gartner. 

When comparing Atera and Pulseway’s G2 ratings, Atera has received nearly 800 reviews with an average rating of 4.6 out of 5.0 stars, while Pulseway has received a little more than 100 reviews with the same rating.

One thing users praise Atera on is the AI-driven troubleshooting, with one G2 user mentioning, “it helps us resolve issues 70% faster and has been a game changer.” 

Another Capterra user mentions, “Atera’s AI Copilot in ticketing helps us solve tickets in a very short space by suggesting solutions and helping us respond professionally.”

Atera review via Capterra

Pulseway users on G2 mainly appreciate the software’s ease of use, the available mobile app, and the available RMM tool, although it has also received negative feedback regarding customer support.
One Reddit user’s main concern was the support, which has been “mostly mediocre and spread thin, and the response time has been one day on average.”

Pulseway review via Reddit

Some users also dislike Pulseway’s $149 mandatory onboarding fee, which, according to a G2 user, “can be offputting when you first see it on the invoice.”

At the end of the day, your needs dictate which platform is best

All-in-all, both Atera and Pulseway offer an IT management platform that helps to resolve and prevent IT issues with a broad range of services and capabilities. 

However, based on our stellar G2 ratings and awards, it’s easy to see why Atera is the preferred Pulseway alternative. Atera has consistently been rated as a leading RMM software for IT teams around the globe and continues to outperform Pulseway in nearly every category.

And when you consider the cost savings that organizations with a large number of endpoints could realize, the decision becomes a no-brainer. If you missed our example, head up to the “Pricing and value for money” section to see a real-life example.

Don’t be afraid to take advantage of our free trial to see if our platform is the right fit for you.
If you have questions specific to your organization’s operations, get in touch with our sales team to learn more about how we can systematize and streamline your organization’s IT efforts.