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In today’s fast-paced world, where mobility is key, having the right tools at your fingertips is crucial for efficient IT management. That’s where the Atera Mobile App comes into play. Whether you’re an MSP, part of an IT department, or just looking to enhance your on-the-go capabilities, this webinar provides a comprehensive overview of why the Atera Mobile App is a game-changer.

Why Use the Atera Mobile App?

One of the primary advantages of the Atera Mobile App is the ability to solve problems before they escalate. With real-time alerts and notifications, you can stay ahead of potential issues and take corrective actions on the go.

Direct Client Communication

The app allows you to view clients’ information and contact them directly from your mobile device. This feature fosters efficient communication, ensuring that you can address client needs promptly and maintain a proactive approach to IT management.

Remote Device Access

Perhaps one of the most powerful functionalities of the Atera Mobile App is the ability to remote into devices directly from your phone. This feature enables you to troubleshoot and resolve issues without the need for a computer, providing flexibility and convenience.

Upcoming Features

The Atera team is continuously working on enhancing the app’s capabilities. Soon, users can expect features like running scripts, sharing scripts, and a built-in password manager. These additions aim to further streamline IT processes and make on-the-go management even more robust.

Where to Find and Download the Atera Mobile App

Downloading the Atera Mobile App is a breeze. It’s available for download on both the iOS App Store and Google Play. The Atera team consistently releases new software versions, including updates to the mobile app, every three weeks. This ensures that users have access to the latest features and improvements, making their IT management experience even more seamless.

Live Demo: Exploring the Atera Mobile App

The webinar delves into the app’s settings, emphasizing the importance of configuring them before diving into usage. Settings include notification preferences, language options (English, French, German), and links to legal information.

Customer Interactions

Navigating the customer page reveals how you can search and filter customers, access general information, and even connect to Google Maps for customer locations. Direct communication options, like calling or emailing customers, add an extra layer of convenience.

Device Management

The device console allows users to view crucial device information, alerts associated with the device, and provides an option for remote access using Splashtop. Hardware, software, and disk information are easily accessible.

Handling Alerts and Tickets

The alerts page offers a color-coded breakdown of system alerts, allowing users to quickly identify and address issues. The tickets page provides an overview of all tickets across the system, with filtering options for status, assignee, and priority.

Creating and Managing Tickets

Creating a new ticket on the go is simplified within the app. Users can select the customer, add details, and even initiate the ticket timer. Options for time entries, customer signatures, and ticket properties offer comprehensive ticket management.

Conclusion

The Atera Mobile App is not just an extension of the Atera platform; it’s a robust solution for IT professionals who need flexibility and agility in their daily tasks. With real-time access to critical information, direct client communication, and the upcoming features in the pipeline, the app is a must-have for IT teams aiming for efficiency on the move. Download the Atera Mobile App today and experience IT management like never before.

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