AI governance is no longer a nice-to-have. Here's how Atera is staying ahead of it—and what that means for you.

In a field of more than 90 products, Atera earned the top score in G2's Agentic AI category for both Results and Usability, ahead of every other vendor evaluated.

In G2's Summer 2026 Enterprise indices for AIOps Platforms, Atera took the top spot for Results, Usability, and Relationship, ahead of every other vendor in the category.

AI that doesn't deliver isn't AI; it's overhead. That's why we're putting a guarantee behind Robin by Atera: 50% of your Tier-1 and complex Tier-2 tickets resolved autonomously in 90 days, or we waive all fees. No more leaps of faith. Just results.

This prestigious recognition reflects Atera’s commitment to AI innovation.

We’re introducing a new chapter for Atera. IT Autopilot is becoming Robin by Atera, and we’re putting a stake in the ground with a simple belief: technology should remove friction, not create it. With our new campaign, Let People Work, we’re doubling down on a future where AI doesn’t just assist IT teams, but actively resolves issues, clears operational noise, and gives people the freedom to focus on the work that actually matters.

Stop fighting passwords and start securing your future. Atera’s newly launched passkey authentication brings you phishing-proof, FIDO2-standard security with the speed of a fingerprint scan. Eliminate login friction, bypass MFA hurdles, and protect your command center with lightning-fast, biometric access that’s officially live and ready for your team.

This recognition is not about a single product release or moment in time. It reflects years of bold decisions, long-term thinking, and an unwavering focus on our customers and partners.

We are thrilled to announce that Atera has been recognized as a definitive Leader in AIOps Tools by SourceForge. This significant accolade highlights our commitment to integrating AI into our platform to deliver unparalleled IT automation and efficiency.

The future of IT isn’t reactive, it’s autonomous. Atera’s award-winning AI platform is proving what happens when AI becomes a real partner, not just a tool.

We’re thrilled to share that Atera has been named to Capterra’s 2025 Shortlist for Artificial Intelligence, and we’re the only IT company to make the list!

Atera has strengthened the security of our Windows agent with updated certificates and enhanced installer protections. Learn what’s changing, what actions are required, and how to stay secure.

Atera’s new Related tickets (Parent-child ticketing) brings order to complex issues by connecting related tickets so you can track, manage, and resolve them more efficiently.

The pressure on IT teams to resolve issues faster, support growing environments, and do more with less has never been higher. That’s why Atera’s AI Copilot 3.0 marks such a major leap forward, pushing beyond reactive support to deliver predictive insights, time-saving automation, and hands-free intelligence that adapts to your environment.

G2 has recognized Atera as a Market Leader in the AIOps Tools and Platforms category!

In our survey, we asked 1,000 consumers and 1,000 IT professionals what really happens behind the helpdesk curtain, and the results are as eye-opening as they are hilarious.