Any business that wants to remain competitive knows that we are in the age of the customer. To stay relevant and ensure that your business can continue to grow, you need to be providing excellent customer service, all the time. The best way for an MSP to maintain this level of service, is to use…
The recent acquisition of ConnectWise by Thoma Bravo gives us a chance to think about the way that different MSP software and business management solutions are owned and maintained. In some cases, your technology or systems could be owned by one of the ‘Big Players’ of the private equity world, adding more resources or clout….
We often get asked, “How can I convince my clients to move to a more structured retainer model, instead of only calling me when they need something?” It’s a great question, and one that many businesses struggle with. You often find new clients when they need ad-hoc help in a crisis, but a retainer…
Our Q1 Recap… Plus, What’s to Come in Q2? It was great to see so many of you this week for our quarterly Atera Fireside Chat. We loved letting you know what we’ve achieved in Q1, and giving you a sneak peek into our roadmap for the next few months. For those of you who…
Ever heard the phrase, time is money? It’s never been truer than in today’s fast-paced business landscape. Despite this, IT managed services companies are using dozens of applications and business tools every single day, missing out on the benefits of complete integration between their most used systems. Integrated solutions will save you money and time,…
Hey Aterans! Want to Know What’s New for January? We’ve been working hard behind the scenes, and are excited to share with you the latest features, fixes, improvements and enhancements for 2019. For a full list of performance enhancements and bug fixes, check out the January Release Notes. Move to MS Azure Service Fabric infrastructure…
You might have heard that we’re moving our infrastructure over to Microsoft Azure Service Fabric, but maybe you haven’t been too sure what this means for you. Here’s a quick overview to help you understand the change and its benefits. Azure Service Fabric is a Platform-as-a-Service, a distributed systems platform that, now open source, provides…
We were delighted to be joined by so many of you for our ‘End of the Year Fireside Chat’ this week via webinar, and to be able to share what we’ve achieved in 2018, as well as our vision for Q1 of 2019. For those of you who are looking for a recap, or if…
MDH Tech’s Quick Facts Headquarters Dallas, TX Areas of Operation Dallas (TX) and Lakeland (FL) Year founded 2005 Total number of employees 4 Fun Fact Matt (Founder and CEO) served in the United States Marine Corps Our MSP in the Spotlight series follows our pick of today’s successful MSPs. We learn about…
