In recent months, and especially the last few weeks, there have been a huge number of ransom attacks against MSPs and RMM providers. Ransomware is a type of malware that threatens to publish private data or perpetually block access to it unless a ransom is paid. Thankfully, the Atera cloud is secure, and has not…
Any customer-facing business needs to think about both their own decision-making processes, and the mindset of their clients. But research from Harvard Business Review has shown that we might not be making as many clear decisions as we think we are. In fact, there are certain psychological traps that we all fall into, and encourage…
Avi Vaserman, owner of Canadian MSP Sytex Ltd shared with us his best-practice analysis for what to do in case of a cyber-attack to restore data as usual. This can be a common issue in the daily work of any MSP, we thought to share Avi’s way of dealing with this matter. When a…
We loved seeing so many of you at our recent Fireside Chat, giving us a chance to talk about what’s been happening in the first half of 2019, our recent customer success stories and some big news about what’s coming this summer. If you missed us live, here’s a quick recap. From Waterfall to…
The General Data Protection Regulation, or GDPR, was introduced in all EU countries on 25 May 2018. One year on, there is still confusion about the obligations of the standards. Many small enterprises outside of Europe do not realize that GDPR applies to them if they conduct business within the European Union, even though their…
How often have you had work to do but your mind was somewhere else? Maybe you were daydreaming or trying to multitask by texting and writing emails while you were supposed to be working on a project for a client. If so, you’re not alone. The reality is that 91% of people daydream during meetings…
You’ve probably heard of 2FA, or two-factor authentication, but are you aware of all the benefits that using 2FA could bring to your MSP company? Chances are, your employees are already interested, as while 55% of people don’t currently use 2FA at work, 57% of people have expressed a preference for a login method…
Any business that wants to remain competitive knows that we are in the age of the customer. To stay relevant and ensure that your business can continue to grow, you need to be providing excellent customer service, all the time. The best way for an MSP to maintain this level of service, is to use…
The recent acquisition of ConnectWise by Thoma Bravo gives us a chance to think about the way that different MSP software and business management solutions are owned and maintained. In some cases, your technology or systems could be owned by one of the ‘Big Players’ of the private equity world, adding more resources or clout….
