Atera introduces the world's first autonomous IT performance guarantee

For too long, enterprise AI has asked IT leaders to take a leap of faith. Trust the demo. Trust the vision. Trust that the ROI will come…eventually.

Today, we’re changing that.

At ServiceNow Knowledge 2026 in Las Vegas, Atera announced the world’s first-ever performance guarantee for an autonomous AI agent resolving technical incidents end-to-end. We’re calling it the Atera Autonomy Guarantee, and it’s simple: Robin, our Autonomous IT agent, will independently resolve 50% of Tier-1 and complex Tier-2 tickets within the first 90 days, or we waive all fees.

What is the Atera Autonomy Guarantee?

The Atera Autonomy Guarantee is a first-of-its-kind commitment that puts real performance benchmarks behind Autonomous IT. Here’s what it includes:

50% Tier-1 and complex Tier-2 ticket resolution 

Within 90 days of onboarding, Robin will autonomously resolve at least 50% of your technical IT tickets,  including password resets, software deployments, and system troubleshooting, without any human intervention.

Pay for outcomes, not promises

If Robin doesn’t hit the 50% mark in 90 days, we waive all fees. Your investment is tied directly to measurable results, not a technology subscription you hope delivers value someday.

Why now?

The AI industry has a trust problem. Vendors promise transformation and deliver dashboards. They use phrases like “AI-powered” and “intelligent automation” to describe tools that still require a human to do most of the actual work.

Robin is different. It identifies the issue, diagnoses the root cause, executes the fix, and verifies resolution, fully end-to-end, without a technician ever touching it. Over time, Robin resolves 92% of technical issues autonomously. The guarantee establishes a clear, risk-free baseline for what you can expect right from the start.

As Gil Pekelman, Atera’s Co-founder and CEO, puts it: “By guaranteeing that Robin will resolve half of all Tier-1 technical tickets autonomously within 90 days, we are removing uncertainty and risk. We are the first company in the world to stand behind our AI resolving technical incidents with this level of conviction.”

From copilots to autonomous resolution

Most enterprise AI tools today are copilots. They assist technicians, surface recommendations, and help people work faster. That’s useful, but it still puts the burden of action on your team.

Robin is built for true autonomy. It doesn’t wait to be asked. It detects issues, troubleshoots the root cause, takes action, and closes the loop, all without routing through a human first. That means your IT team can stop drowning in Tier-1 tickets and start focusing on the strategic work that actually moves the business forward.

Tal Dagan, Atera’s CPO, sums it up: “By setting a hard benchmark of 50% resolution, we are challenging the industry to stop talking about what AI could do and start showing what it is doing for the bottom line.”

The bigger mission: Let People Work

The Autonomy Guarantee isn’t just a product milestone. It’s part of a bigger belief we hold at Atera: technology should remove friction from work, not create it.

Every password reset that takes 20 minutes. Every software issue that stalls a new hire’s onboarding. Every workflow that stops while someone waits on a ticket. These aren’t small inconveniences. At enterprise scale, they compound into a massive, invisible drain on productivity, morale, and growth.

That’s what our Let People Work campaign is about. And with the Autonomy Guarantee, we’re putting a contractual commitment behind that vision.

When IT issues resolve themselves, instantly, silently, without a ticket ever being opened, employees stay in flow. Projects don’t stall. Deadlines aren’t missed. That’s the future we’re building, and the guarantee means you can experience it from day one.

See Robin live at ServiceNow Knowledge 2026

If you’re in Las Vegas for ServiceNow Knowledge 2026, come visit us at booth #4509. See Robin resolve real tickets in real time, and ask us anything about the guarantee.

Can’t make it to the show? Learn everything about the Atera Autonomy Guarantee at atera.com/lp/autonomous-it-robin-sn, and see for yourself what Autonomous IT that actually delivers looks like.

**Eligibility**

The Atera Autonomy Guarantee is currently available to high-volume enterprise customers. If you sign up for the program and Robin does not achieve a 50% resolution rate on Tier 1 and complex Tier 2 tickets within 90 days, we’ll waive all fees with no fine print.

Want to see if you qualify? Talk to our team.