Skip to main content

Intuitive, secure, and reliable IT management for healthcare

Smarter IT, better healthcare: Centralize control, automate routine tasks, and leverage AI to improve efficiency and patient outcomes.

Innovating healthcare IT for better care quality and outcomes

Atera empowers healthcare IT teams to overcome the complexities of managing devices and systems across locations, ensuring uninterrupted care with full visibility and control.

Benefits for healthcare

Consolidated, efficient, 
built for scale

By combining RMM, helpdesk and ticketing, advanced reporting and analytics into one centralized solution—Atera provides healthcare IT teams with all the tools needed to overcome challenges like legacy systems, multiple geographic locations, data silos, and more.

Uninterrupted uptime with full control

In a round-the-clock operation like healthcare, unplanned downtime can be a matter of life and death. With Atera, you can manage all your devices with full visibility, provide real-time support to your end users from any location, and guarantee control of all assets and documentation.

hippa healthcare image desktop

HIPAA-compliant, resilient, and secure

With automated patch management, SSO, alerts, and innovative cybersecurity tools, Atera helps you put security at the core of your operations. Ensure system and data safety with a single-pane view of your patching status and vulnerabilities—keeping your operations safe from disruption.

Rapid, accurate resolutions with AI

Empower your team with a purpose-built AI Copilot that’s immediate, accurate, infinitely scalable, and always on-call. From large-scale hospital chains to standalone clinics, Atera enables you to revolutionize troubleshooting with real-time device diagnostics and AI-generated solutions and actions.

Security-first, AI-responsible

Our platform is built with best-in-class security, data protection, and compliance standards, and our AI features are developed with transparency and governance at every step.

Atera in numbers

  • 13K+

    Customers

  • 120

    Countries

  • 6M

    Devices under management

  • 1M

    Tickets handled per month

Why IT leaders trust Atera for healthcare

“Atera has provided us with a seamless communication process, allowing us to address end user needs effectively. With Atera’s AI suggested solutions, we can promptly and efficiently resolve end user issues, ensuring a smooth and satisfactory support experience.”

Michael Crowder


National Director of Technology


100%
daily open ticket resolution rate
$85,000
annual cost savings
Read case study

Explore our blog

How to close the IT skills gap on your team

How to close the IT skills gap on your team

Course completions don’t close skills gaps. Technicians finish the training, then hand the first unfamiliar failure straight back to a senior engineer. Real capability gets built on live tickets, incidents, and maintenance windows, with guidance that fades as competence grows.


How to reduce alert fatigue across your IT team

How to reduce alert fatigue across your IT team

Your technicians aren’t ignoring alerts because they’re careless. They’re ignoring them because most alerts have taught them to. Once the stream stops being trustworthy, real failures slip past with the noise. Fixing it means deciding what deserves an interruption, tuning out transient spikes, collapsing alert storms, and automating the fixes you’ve run a hundred times.


How to calculate cost per ticket (and why most teams get it wrong)

How to calculate cost per ticket (and why most teams get it wrong)

Most cost-per-ticket figures are wrong before anyone reads them. Missing overhead, tickets that were opened but never closed, spam and duplicates padding the count, and one month’s costs divided by another month’s tickets all make support look cheaper than it is. Fix both sides of the division and the number finally shows where technician time and money actually go.


Is IT vendor consolidation really worth it?

Is IT vendor consolidation really worth it?

Every added tool promised to make things easier, and now IT teams are drowning in licenses, integrations, and vendors nobody remembers signing up for. Cutting the number down feels like relief, but a smaller stack that still can’t do the job is just a different kind of expensive. What actually disappears matters more than how many logos leave the list.


Ready to see how IT runs on Atera?