Best enterprise IT management software for efficient operations in 2025

Enterprises require an IT management tool that can handle increased endpoints, provide strong security, and support complex IT infrastructures. 

Of these considerations, security is especially important, considering that the average data breach cost for organizations is $4.88 million. These high stakes mean enterprises need to carefully review IT management software’s features and capabilities to ensure they meet their needs.

This buyer’s guide will help you select the best enterprise IT management solution. We review the best options, as well as provide explanations of what this software is and how it works. Let’s begin!

What is enterprise IT management software?

Enterprise IT management software is a tool for large organizations to monitor, manage, and optimise their entire IT services and processes. 

These tools include features such as:

• Centralized management of all IT assets
• Real-time monitoring and alerting
• IT automation, including patch management
• Remote access
• Help desk and ticketing
• Reporting and analytics
• Security features
• Extensive third-party integrations

Note: Enterprise IT management tools differ from the best IT management software. While regular IT management tools often focus on one area of IT (e.g. ticketing), enterprise IT management tools focus on a broader scope and offer more customization and security features.

Types of enterprise IT management software

Enterprise IT management software covers a wide range of solutions, and the main ones are the following:

1. Remote monitoring and management (RMM) software

Enterprise RMM allows you to remotely monitor and manage IT assets, such as workstations, servers, printers, and network devices. RMMs include features like printer monitoring and network alerting, which help track performance issues, detect security breaches, and identify other anomalies in real time.

Other key features of RMM tools are threshold-based alerting, patch management, IT automation and scripting, and reporting and analytics.

2. IT service management (ITSM) tool

ITSM tools help offer IT services to customers, both internal (such as employees) and external (such as clients). These tools help you detect IT incidents, address their root causes, and work quickly to restore operations.

ITSM tools often integrate with RMM software to assist with incident management. With this setup, the system automatically generates tickets when issues arise and triggers automated workflows to resolve them.

3. Remote access and support

If you need to remotely access devices for troubleshooting, remote access software can help. These tools grant users access to computers, desktops, servers, applications, and files without being physically present. 

Remote access is often part of more comprehensive RMM software and is an important tool for keeping an IT environment secure.

4. Helpdesk and ticketing system

Helpdesk and IT ticketing systems help to monitor and address the various IT issues reported by end users, customers, or internal teams.

Key features of these tools include:

• The ticketing system itself for processing issues
• Automation, like AI ticketing, for higher efficiency
• Ticket routing for directing tickets to the right technicians
• A knowledge base for self-service

In addition, the best tools use AI and automation to automate ticket summaries, responses, and even the actions for resolving issues.

5. Unified IT management tool

Because every imaginable IT task requires a specified tool, all-in-one enterprise IT management tools exist.

These tools help to manage your entire IT infrastructure from one platform. They integrate key features like RMM, patch management, asset tracking, endpoint protection, and security, into one platform.

A few solutions combine Agentic AI with this, which helps to cut IT department costs by automating tasks like device troubleshooting and ticketing.

Why do you need an enterprise IT management tool?

You now know what enterprise IT management tools are, but what are their benefits?

These tools bring many benefits, but here are the main five:

1. Centralized control and management

If you’re part of an enterprise, you’re probably managing dozens of endpoints. And without proper management, this setup can quickly become chaotic.

The best enterprise IT management tools provide give users 

 users with an intuitive and centralized platform for monitoring and managing all IT assets, including servers, workstations, software applications, and network equipment.

2. Proactive data breach prevnetion

An IBM study found that data breaches will cost organizations an average of $4.88 million in 2024. Statistics such as this one tell a clear story: avoid data breaches at all costs. 

Enterprise IT management tools help to keep organizations secure by monitoring system activity in real-time and alerting to issues before they impact your operations. You can also apply robust security protocols, access control, patching, and antivirus management.

3. Advanced AI and automation capabilities

An IBM study found that organizations using Artificial Intelligence (AI) and automation to prevent data breaches save an average of $2.22 million. Enterprise IT management tools give organizations access to Agentic AI technology, allowing users to achieve similar cost savings.

4. Scalable solution for enterprises

Scalability is important for enterprises that manage increasing amounts of endpoints and systems. The best IT management tools support growing IT environments in a cost-effective manner and without affecting performance.

For example, Atera empowers enterprises to add unlimited endpoints and devices to the platform with no additional costs. This makes it easy for users to test new device setups and integrate additional hardware.

5. Data-driven decision making

Enterprise IT management tools monitor network activity in real time and provide detailed reports on system performance, resource utilization, and any looming risks. This data helps enterprises make data-driven decisions and optimize IT infrastructure proactively.

The 7 best enterprise IT management software for efficient IT operations in 2025

Here is an overview of the seven best IT management tools for enterprises:

• Atera – Best overall enterprise IT management software
• ManageEngine Endpoint Central – Best for endpoint management and automation
• Ivanti Endpoint Manager – Best for security-focused IT operations
• N-able N-central – Best for distributed IT deployments
• ServiceNow ITSM – Best for ticketing, workflows, and automation
• Kaseya VSA – Best remote IT monitoring tool
• Freshservice – Best for ITSM workflows

Below, we have reviewed each of these and outlined the key features, pricing, customer reviews, and pros and cons. 

Atera – Best overall enterprise IT management software

Atera, an Agentic AI platform for IT management, is the best platform for enterprises that need a smarter, more efficient way to manage IT operations. Unlike traditional enterprise IT management tools, Atera enables IT to run autonomously through AI agents, completely transforming how organizations operate in the modern world.

Atera’s AI Autopilot takes on repetitive and mundane tasks, assisting users in self-solving common IT problems. It’s the first line of support for end-users when they need assistance, resulting in a 40% reduction in IT workload.

If an issue is too complex, end-users can further escalate it to technicians. Following that,  Atera’s AI Copilot works alongside technicians, expanding their human expertise and capabilities. Whether it’s resolving technical issues, managing tickets, or monitoring devices, Copilot is there to assist you in real-time. 

Features and capabilities

Instead of having to use 10+ tools for IT management, Atera combines RMM, PSA, remote access, IT ticketing, patch management, reporting, and broad third-party integrations into one platform.

Atera’s key enterprise IT management features fit into the following categories:

• Real-time monitoring and alerting: Monitor PC performance and health in real time and receive alerts when problems arise.
• IT ticketing: Simplify ticket creation and prioritization, and resolve tickets automatically with AI assistance.
• Remote access: Remotely troubleshoot issues on any Windows OS device.
• Patch management: Automate software deployment of updates and patches to keep systems secure and up to date.
• Network discovery: Automatically discover and map new devices across your network for better visibility.
• Advanced reports and analytics: Gain actionable insights with customizable reports and in-depth analytics for better decision-making.

As a first line of support, Atera offers Autopilot, which empowers anyone in your organization to solve IT issues on their own.

Autopilot engages users with human-like interactions via email, Slack, Teams, and the User Portal. It answers generic queries, helps troubleshoot, and escalates issues to technicians if necessary.

Not only is there Autopilot, but Copilot for technicians. Copilot addresses today’s IT management issues, including repetitive and manual processes, long ticket resolution times, large volumes of tickets, security concerns, and outdated technology.

It brings three main benefits to IT teams:

• Perform tasks more efficiently: Copilot is available from anywhere on Atera’s platform, and you can ask it account-specific questions, such as “Which devices are experiencing high CPU usage?” Then, the AI Copilot provides suggestions for fixing the issues or even resolves them on its own.
• Handle repetitive tasks: Atera’s AI agents are more than just automation; they’re your always-on IT force, helping to handle repetitive tasks. From creating instant ticket summaries and responding to them, to resolving technical issues, and generating knowledge base articles, our AI works alongside you, not just for you.
• Resolve issues proactively: Copilot assists with troubleshooting through real-time device diagnostics, AI-generated actions, and remote session summaries.

These capabilities pay off. The AI agents give immediate benefits to your organization, such as:

• Up to 40% of the IT workload is gone
• Zero first response time for end-users
• Costs are reduced
• More gets done faster
• Technician burnout is prevented

Customer support and integrations

If you encounter any issues while using the platform, Atera offers 24/7 customer support and an active IT community that assists with issue detection. Other self-service options include a robust knowledge base to help you resolve issues independently.

Atera integrates with third-party tools such as Splashtop, AnyDesk, Domotz, Cynet, Keeper, and other popular options.

Customer reviews and ratings

Atera G2 rating: 4.6 out of 5.0 stars (800+ reviews)

What Atera users are saying on G2:

• “Atera’s AI agents are constantly improving and offering helpful scripts. They constantly develop the platform, and new features come out frequently,” a G2 user says.

• “The AI-driven troubleshooting is a game changer for us and helps to resolve issues 70% faster. Atera’s AI and ease of use have transformed our IT workflow,” a G2 user says.

Atera Capterra rating: 4.6 out of 5.0 stars (440+ reviews)

What Atera users are saying on Capterra:

• “Incorporating Atera’s AI agents has brought a delightful change in automating my operations. It has reduced the time wasted on solving issues manually,” a Capterra user says.

• “Through Atera’s RMM, we can monitor and manage computer systems remotely,” a Capterra user says.

Pricing and value for money

Atera is a big advocate for transparent pricing. While enterprises can request a custom quotation for tailored services, our standard IT department pricing plans range from $149 to $219/month, and MSP pricing plans range from $129 to $209 per month.

Atera’s plans include all the IT management tools enterprises need. This means they can eliminate redundant software and achieve significant cost savings. 

And Atera’s AI agents and automation features reduce manual and repetitive work, further improving cost-effectiveness.

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

ManageEngine Endpoint Central – Best for endpoint management and automation

ManageEngine Endpoint Central is designed for IT departments and MSPs that need to manage a large number of endpoints (e.g., laptops, servers, and desktops). Part of Endpoint Central’s feature set is an asset management tool, which lets users automatically discover and control all hardware and software assets.

It offers simple (yet effective) patch management. You can automate the process of scanning, detecting, testing, and deploying patches. The platform also has a remote access tool for connecting with end users remotely.

Endpoint Central isn’t the only ManageEngine product with built-in automation. If you have the budget, you can integrate it with ManageEngine Service Desk for ticketing automation.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional Edition: Starts at $795/year for 50 endpoints
• Enterprise Edition: Starts at $945/year for 50 endpoints
• UEM Edition: Starts at $1,095/year for 50 endpoints
• Security Edition: Starts at $1,696/year for 50 endpoints

Endpoint Central has different add-ons available, which can increase the price. 

Ivanti Endpoint Manager – Best for security-focused IT operations

Ivanti Endpoint Manager empowers users to monitor their IT assets in real time, while alerting them of any looming issues. It is one of the best security-focused IT solutions for enterprises, coming with features like automated patch management, device control, and application whitelisting.

Users can enforce security policies across endpoints and ensure compliance through reporting and analytics. Like most enterprise IT  management solutions, Endpoint Manager includes a remote access tool. It can also integrate with other Ivanti products for RMM and IT ticketing capabilities.

G2 Rating: 4.2 out of 5.0 stars (130+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (1 review)

Ivanti Endpoint Manager Pricing:

• Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

N-able N-central – Best for distributed IT environments

N-able N-central is a strong choice for those with distributed IT environments, such as MSPs. To save time, you can get a head start by automatically discovering managed devices and using the patch automation to deploy updates across Windows, Mac, Linux, and other network devices. If issues arise on any of your client’s endpoints, the system sends automatic notifications through threshold-based alerts.

N-central integrates with Apple Business Manager and SentinelOne to deploy and monitor EDR across Windows and Mac devices.

G2 rating: 4.3 out of 5.0 stars (450+ reviews)

Capterra rating: 3.9 out of 5.0 stars (50+ reviews)

N-central pricing:

• N-central pricing is based on a custom quotation. Fill in a form on their website to get the pricing.

ServiceNow IT Service Management (ITSM) – Best for ticketing, workflows, and automation

Enterprises use ServiceNow ITSM to handle ITSM tasks, such as problem management, incident management, asset management, and user request fulfillment (with a self-service portal). As with Atera, ServiceNow integrates AI into the platform to eliminate manual tasks. It offers enterprise-level automation for security control, ticket prioritization, and workflow orchestration.

ServiceNow ITSM doesn’t offer RMM capabilities, which may be an issue for many IT organizations. It’s also well-known that ServiceNow comes with a steep learning curve, which enterprises should be aware of before deploying it.

G2 rating: 4.3 out of 5.0 (800+ reviews)

Capterra rating: 4.5 out of 5.0 (30+ reviews)

ServiceNow ITSM pricing:

• Based on a custom quotation. Contact the ServiceNow team to find out more.

Kaseya VSA – Best remote IT monitoring tool

Kaseya VSA is an industry-leading remote IT monitoring tool for IT departments and MSPs. Its main purpose is to automate IT processes and help users monitor endpoints securely. The tool allows users to stay ahead of problems through real-time alerts, helping them manage their IT environment more proactively.

Kaseya VSA also offers automated patch management for deploying updates. In addition, users can access customizable reports to track metrics, such as ticket resolution time and patch compliance rate.

For IT ticketing, Kaseya VSA integrates with third-party PSA software or Kaseya BMS (Kaseya’s own PSA solution). This comes at an additional cost, a potential drawback for the budget-conscious.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.0 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• A custom pricing system is in place. Visit Kaseya’s website to learn more.

Freshservice – Best for ITSM workflows

Freshservice is an ITSM solution for small businesses and enterprises. It offers a cost-effective solution to assist with problem management, change management, incident management, and service health monitoring. MSPs get access to the MSP plugin, which allows them to create multiple customer environments.

One of Freshservice’s strong points is the extensive range of available integrations. For example, it offers various project management, access management, remote support, and endpoint management integrations.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (500+ reviews)

Freshservice Pricing:

• Starter: $19/month/agent
• Growth: $49/month/agent
• Pro: $95/month/agent
• Enterprise: Based on a custom quotation

Take a step towards fully Autonomous IT: only with Atera

Atera’s AI agents don’t just assist — they act automatically and reduce IT workload by up to 40% by autonomously handling routine tasks. They work alongside end users and technicians, bringing many benefits for enterprises, such as:

• Automate countless mundane tasks, such as real-time device troubleshooting and proactive monitoring
• Skill up your technicians and allow them to focus on more strategic initiatives
• Increase customer satisfaction through faster and more accurate issue resolution
• Speed up IT ticketing without increasing headcount
• Improve operational efficiency through AI insights

Interested in learning how you can leverage Atera’s AI agents? Contact Atera’s sales team for a custom demo. Or, take advantage of the 30-day free trial, no credit card required!