Best enterprise IT management software for 2025

Enterprises require an IT management tool that can handle increased endpoints, provide strong security, and support complex IT infrastructures. Of these considerations, security is especially important—consider that the average data breach cost for organizations is $4.88 million. These high stakes mean enterprises need to carefully review IT management software’s features and capabilities to ensure they meet their needs. 

This buyer’s guide will help you select an enterprise IT management solution. We review the best options, as well as provide explanations of what this software is and how it works. Let’s begin!

What is enterprise IT management software?

Organizations use enterprise IT management software to manage, monitor, and optimize IT infrastructure. These tools often include features such as real-time monitoring and alerting, patching, remote access, help desk, and reporting and analytics. Atera is one example of enterprise IT management software. 

Note: Enterprise IT management tools differ from IT management software. That’s because they offer a wider range of capabilities, more robust security, and the ability to support a variety of IT environments.

Types of enterprise IT management software

Enterprise IT management software covers a wide range of solutions. The different types are often categorized by use case and the specific problem they solve. Becoming aware of the various options is a prerequisite for investment. 

That said, here are the key types of enterprise IT management software.

1. Remote monitoring and management (RMM) software

Enterprises RMM allows to remotely monitor and manage IT assets, such as workstations, servers, printers, and network devices. These tools include features like printer monitoring and network alerting, which help track performance issues, detect security breaches, and identify other anomalies in real time.

Other key features of RMM tools include threshold-based alerting, patch management, IT automation and scripting, and reporting and analytics.

2. IT service management (ITSM) tool

ITSM tools enable organizations to provide IT services to customers—both internal (such as employees) or external (such as clients). These tools help to detect IT incidents, address the root causes, and work quickly to restore operations.

ITSM tools often integrate with RMM software to assist with incident management. With this setup, the system automatically generates tickets when issues arise and triggers automated workflows to resolve them.

3. Remote access and support

Remote access and support tools grant users remote access to computers, desktops, servers, applications, and files. These tools enable IT teams to troubleshoot issues, perform maintenance, and deploy updates without being physically present.

Remote access is often part of more comprehensive RMM software. For example, Atera’s RMM enables users to access and manage devices directly from the platform.

4. Helpdesk and ticketing system

Helpdesk and IT ticketing systems help to organize, prioritize, and address the various IT issues reported by end users, customers, or internal teams. IT ticket issues can be related to software, hardware, network access, and other operation aberrations.

The key features of the IT ticketing system include a helpdesk and ticketing for processing issues, automation like AI ticketing for higher efficiency, a knowledge base for self-service, and ticket routing to direct tickets to the right technicians. 

5. Unified IT management tool

Unified IT management solutions provide organizations with an all-in-one solution for managing their IT infrastructure. These tools’ key features include RMM, remote access, helpdesk and ticketing, robust security, and reporting and analytics.

Atera is an example of a unified IT management solution. It empowers enterprises to eliminate redundant software and meet IT support needs with a single, streamlined solution.

Why do you need an enterprise IT management tool?

Now that we’ve covered what enterprise IT management tools are, you may be wondering if you need one. To help guide your decision-making process, here’s an explanation of the main benefits of these tools.

1. Centralized control and management

Enterprises manage dozens of endpoints and devices. Without proper management, this setup can quickly become chaotic.

The best enterprise IT management tools provide users with an intuitive and centralized platform for monitoring and managing all IT assets. That includes servers, workstations, software applications, and network equipment.

2. Prevent data breach

 An IBM study found that data breaches will cost organizations an average of $4.88 million in 2024. Statistics such as this one tell a clear story: avoid data breaches at all costs. 

IT management tools help to keep organizations secure through real-time monitoring and alerting, robust security protocols, access control, patching, and antivirus management.

3. Access to AI and automation

An IBM study found that organizations using AI and automation to prevent data breaches save an average of $2.22 million. Enterprise IT management tools provide access to advanced automation and AI, allowing users to achieve similar cost savings.

4. Scalability

Scalability is important for enterprises that manage increasing amounts of endpoints and systems. The best IT management tools support growing IT environments in a cost-effective manner and without affecting performance.

For example, Atera empowers enterprises to add unlimited endpoints and devices to the platform with no additional costs. This makes it easy for users to test new device setups and integrate additional hardware.

5. Data-driven decision making

Enterprise IT management tools monitor network activity in real time and provide detailed reports on system performance, resource utilization, and any looming risks. This data helps enterprises make data-driven decisions and optimize IT infrastructure proactively.

The 7 best IT management software for enterprises (2025)

Here is an overview of the 7 best IT management tools for enterprises:

1. Atera
2. ManageEngine Endpoint Central
3. Ivanti Endpoint Manager
4. N-able N-central
5. ServiceNow ITSM
6. Kaseya VSA
7. Freshservice

Below, we have broken down the key features, pricing, customer reviews, and pros and cons of each tool. 

1. Atera

Atera ranks as the best IT management tool for enterprises thanks to its strong all-in-one features. Those include RMM, PSA, remote access, IT ticketing, patch management, and reporting.

One of Atera’s standout features is ActionAI™. Atera Copilot addresses today’s IT management issues, including repetitive and manual processes, long ticket resolution times, large volumes of tickets, security concerns, and outdated technology.

Most IT management tools are priced pay-per-endpoint, meaning you pay for the number of endpoints you manage. Atera uses pay-per-technician pricing, which allows you to manage unlimited endpoints without incurring additional costs. This advantageous pricing model arguably makes Atera the most cost-effective IT management tool.

Features and capabilities

Atera’s key IT management features fit into the following categories:

• Real-time monitoring and alerting: Monitor PC performance and health in real time and receive alerts when problems arise.
• IT ticketing: Simplify ticket creation, prioritization, and resolution with automation and AI support.
• Remote access: Remotely troubleshoot and resolve issues on any device.
• Patch management: Automate software deployment of updates and patches to keep systems secure and up to date.
• Network discovery: Automatically discover and map new devices across your network for better visibility.
• Advanced reports and analytics: Gain actionable insights with customizable reports and in-depth analytics for better decision-making.

Atera also offers Atera Copilot. This tool leverages AI so IT teams can spend less time on manual tasks, increasing efficiency tenfold.

Atera Copilot brings three main benefits to IT teams:

• Handle repetitive tasks: Atera Copilot automates repetitive tasks by providing instant ticket summaries, auto-generated tickets, password auto-resets, and the creation of knowledge base articles from tickets.
• Resolve issues proactively: Atera Copilot assists with troubleshooting through real-time device diagnostics, AI-generated actions, and remote session summaries.
• Perform tasks more efficiently: Atera Copilot features an AI-powered script generator. Users provide it with a simple set of instructions. Then, it generates the right script to solve issues like concurrent application crashes or slow device performance.

These capabilities pay off. Atera Copilot reduces first response ticket resolution time from 8 hours to a mere 3 seconds. It also saves technicians 1-11 hours a week.

Customer support and integrations

If you encounter any issues while using the platform, Atera offers 24/7 customer support and an active IT community that assists with issue detection. Other self-service options include a robust knowledge base to help you heal issues independently. 

Atera integrates with third-party tools such as Splashtop, AnyDesk, Domotz, Cynet, Keeper, and other popular options.

Customer reviews and ratings

Atera G2 rating: 4.6 out of 5.0 stars (500+ reviews)

What Atera users are saying on G2:

A G2 user appreciates that Atera is a complete enterprise IT management solution. The reviewer mentions that Atera is highly customizable, easy to use, and easy to understand. Their organization is pleased with Atera’s security features, which include automated patching, security scans, backups, and more.

Atera Capterra rating: 4.6 out of 5.0 stars (300+ reviews)

What Atera users are saying on Capterra:

A Capterra user who switched from SolarWinds to Atera notes that Atera’s RMM is easy to use and cost-effective. The Splashtop integration enables fast and easy remote configuration. The reviewer points out that Atera’s remote access works faster than their previous RMM. If any problems arise, Atera’s 24/7 support team is there to assist.

Pricing and value for money

Atera’s standard pricing plans for IT departments range from $149 to $219 per month. The pricing plans for MSPs range from $129 to $209 per month. Enterprises can request a custom quotation for more tailored offerings.

Atera’s plans include all the IT management tools enterprises need. This means they can eliminate redundant software and achieve significant cost savings. And Atera’s AI and automation features reduce manual and repetitive work, further improving cost-effectiveness.

Atera pricing:

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $169 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $129 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Get started with Atera on a 30-day free trial, no credit card required.

2. ManageEngine Endpoint Central

ManageEngine Endpoint Central is designed for IT departments and MSPs that need to manage a large number of endpoints (e.g. laptops, servers, and desktops). It comes with patching, asset management, threat detection and remediation, ransomware protection, and reporting. The platform also has a remote access tool for connecting with end users remotely.

Endpoint Central can integrate with ManageEngine RMM Central for RMM capabilities at an additional cost. Endpoint Central doesn’t have built-in IT ticketing capabilities—a potential deal breaker for enterprises.

G2 rating: 4.4 out of 5.0 (600+ reviews)

Capterra rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central pricing:

• Professional: Starting at $104 per month, per technician
• Enterprise: Starting at $124 per month, per technician
• UEM: Starting at $139 per month, per technician
• Security: Starting at $205 per month, per technician

3. Ivanti Endpoint Manager

Ivanti Endpoint Manager empowers users to monitor their IT assets in real time, while alerting them of any looming issues. The tool allows users to deploy the latest Windows, macOS, and Linux operating systems and update third-party applications. 

Like most endpoint management solutions, Endpoint Manager includes a remote access tool. Other key features include user profile management, mobile device management (MDM), and reporting.

As with ManageEngine, Endpoint Manager can integrate with other Ivanti products for RMM and IT ticketing capabilities. 

G2 rating: 4.2 out of 5.0 stars (130+ reviews)

Capterra rating: 3.0 out of 5.0 stars (1 review)

Ivanti Endpoint Manager pricing:

• Custom pricing. Form available on Ivanti’s website for more details.

4. N-able N-central

N-able N-central strives to offer a unified IT management solution with features such as RMM, patching, MDM, scripting, backups, and strong security. It allows users to monitor servers, workstations, and mobile devices running on Windows, Mac, and Linux. If issues arise, the system sends automatic notifications through threshold-based alerts.

N-central offers basic IT automation to assist with patch management, scripting, and report generation. The platform integrates with Apple Business Manager and SentinelOne to deploy and monitor EDR across Windows and Mac computers. Remote access integrations are also available, as N-central doesn’t have them built-in.

G2 rating: 4.3 out of 5.0 stars (250+ reviews)

Capterra rating: 3.9 out of 5.0 stars (40+ reviews)

N-central pricing:

• The company does not publicly disclose its pricing; it is based on a custom quotation. To obtain the pricing, request a quote from N-able’s website.

5. ServiceNow IT Service Management (ITSM)

Enterprises use ServiceNow ITSM to handle IT service management (ITSM). The ITSM offerings include problem management, incident management, asset management, and user request fulfillment (with a self-service portal). As with Atera, ServiceNow integrates AI into the platform to eliminate manual tasks. It offers enterprise-level automation for security control, ticket prioritization, and workflow orchestration.

ServiceNow ITSM doesn’t offer RMM capabilities, which may be an issue for many IT organizations. If you need RMM, you should look for an alternative. For example, Atera’s platform combines RMM and ITSM so IT teams can eliminate redundant software and invest in a single solution.

G2 rating: 4.3 out of 5.0 (800+ reviews)

Capterra rating: 4.5 out of 5.0 (30+ reviews)

ServiceNow ITSM pricing:

• Based on custom quotation. Contact the ServiceNow team to find out more.

6. Kaseya VSA

Kaseya VSA is an RMM software for IT departments and MSPs. Its main features are real-time monitoring and alerting, automated patch management, asset management, and remote control. Kaseya VSA has IT automation tools for deploying updates and resolving alerts. Users can access customizable reports to track metrics: e.g., ticket resolution time and patch compliance rate.

For IT ticketing, Kaseya VSA integrates with third-party PSA software or Kaseya BMS (Kaseya’s own PSA solution). This comes at an additional cost—a potential drawback for the budget-conscious.

G2 rating: 4.0 out of 5.0 (250+ reviews)

Capterra rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA pricing:

• Custom pricing system in place. Visit their website to learn more.

7. Freshservice

Similar to ServiceNow, Freshservice is an ITSM solution for small businesses and enterprises. It offers a cost-effective solution to assist with problem management, change management, incident management, and service health monitoring. MSPs get access to the MSP plugin, which allows them to create multiple customer environments.

One of Freshservice’s strong points is the extensive range of available integrations. For example, it offers various project management, access management, remote support, and endpoint management integrations.

G2 rating: 4.6 out of 5.0 stars (1,000+ reviews)

Capterra rating: 4.5 out of 5.0 stars (500+ reviews)

Freshservice pricing:

• ITSM plans start at $115 per month per technician.

AI-powered IT management only with Atera

Atera is the only IT management tool that integrates AI into its platform to revolutionize the way IT systems are managed. Known as ActionAI™, this capability brings many benefits to enterprises. It can:

• Automate countless mundane tasks, such as real-time device troubleshooting and proactive monitoring.
• Skill up your technicians and allow them to focus on more strategic initiatives.
• Increase customer satisfaction through faster and more accurate issue resolution.
• Speed up IT ticketing by 10X without increasing headcount.
• Improve operational efficiency through AI-driven insights.

Interested in learning how you can leverage Atera’s AI capabilities? Contact Atera’s sales team for a custom demo. Or, take advantage of the 30-day free trial—no credit card required.