The 11 N-able alternatives IT pros are switching to in 2024

As one of the leading IT management platforms, N-Able is constantly compared to other IT solutions for companies that are looking for an IT management platform. So, it raises the question: what are the best N-able alternatives? Well, today we’ll go over a side-by-side comparison of N-Able and 11 of the best alternatives on the market so you can find the right solution for you.

These N-able alternatives are the highest rated and are widely used within IT departments and MSPs alike. Before reviewing the alternatives, let’s look at N-able and its strengths and limitations.

What is N-able?

N-able provides IT teams with all the essential IT management features like RMM (remote monitoring and management), patch management, IT ticketing, and remote access. N-able is not just one product; it’s a suite of tools, and the features are split between them.

Why look for a N-able alternative?

After looking at customer reviews from both G2 and Capterra, we found that the main limitations customers discuss in the reviews of N-able are its outdated user interface, unreliable customer service, and its lack of integrations.

Let’s take a closer look at each limitation, according to users.

1. The user interface isn’t intuitive

According to customers on G2, N-able’s user interface needs a revamp so it would be easier to use on an everyday basis. Because the user interface can be confusing, basic features, such as RMM, ticketing, and reporting, are more difficult to locate and use.

2. Unreliable customer service

One of the most common complaints among N-able customers was unreliable customer service. Capterra users mentioned that this happened because the first line of customer support wasn’t very helpful or the inquiries were miscategorized. 

You can’t afford to downplay the necessity of quality customer service. The last thing you want is to be in the middle of an IT crisis and for your RMM platform to be non-responsive. If customer support is a priority for you, you may want to consider another IT management platform. At Atera, for example, we’re proud of our stellar customer service (and our reviewers love it too).

3. The integrations are lacking

Customers mentioned on G2 that N-able products don’t integrate extremely well together, and many of the third-party integrations lack features from the standalone product.

For many IT users, strong third-party integrations are an important factor in deciding on the best IT management platform to use. Why? These integrations help enhance the functionality of the platform and make it usable in conjunction with other platforms that are already part of your IT strategy (or new ones you want to use to build out your IT environment). 

If you’re looking for an IT management platform with an expansive set of integrations, look no further than Atera. We have a great selection of integrations available, including security-focused options like Emsisoft, ESET, Bitdefender, Webroot, Ironscales, and others. But security isn’t the only IT facet our integrations cover. We also have popular picks like Google Calendar, Homebrew, IT Glue, Chocolatey, Office 365, Quickbooks, Splashtop, and Anydesk. With Atera, the world is your oyster when it comes to IT efficiency integrations.

What are N-able’s strengths?

N-able does have its own set of limitations, but customers have also reported on strengths. These mainly revolve around the flexibility of N-able and the ability to manage clients’ devices and endpoints from one unified platform.

1. Flexibility of the software

N-able provides flexibility by offering different products for different purposes, which customers report on Capterra. If paying for multiple subscriptions isn’t a problem for you, you may benefit from this.

2. Centralized management of clients’ IT infrastructure

With N-able, you can manage your clients’ devices and endpoints from one unified platform. Despite being a standard feature in today’s IT management software, N-able’s customers on G2 appreciated this functionality.

N-able pros and cons: Takeaways

To conclude the two previous sections, here are the pros and cons of N-able.

The pros:

• N-able offers multiple products that can be integrated to create a full-featured IT management solution
• N-able offers centralized management for clients’ devices and endpoints

The cons:

• The user interface is hard to navigate
• Unreliable customer service and the first line of support is “unhelpful” according to user reviews
• N-able’s products don’t integrate well together, and the third-party integrations lack features from the standalone version

11 best N-able alternatives for IT departments in 2024

Next, let’s take a look at the 11 best alternatives to N-able, according to our findings.

1. Atera

Atera vs. N-able: Key differences

Both Atera and N-able offer all the essential IT management features, including RMM (remote monitoring and management), IT ticketing, patch management, and remote access. Of the two, only Atera uses AI to help technicians automate repetitive tasks, such as resolving tickets.

Atera’s brand-new AI Copilot tool makes it easy to harness the power of AI to improve IT department efficiency and effectiveness. Copilot can help with countless tasks, including remote session summaries, command-line generation, real-time device troubleshooting, instant ticket summaries, script generation, knowledge base connection, and so much more. In fact, Atera users who have taken advantage of Copilot AI have reported 10X faster ticket resolution times. 

How does Copilot do it? Atera is the only IT platform that has a partnership with Microsoft’s OpenAI (want to know more about this partnership? Check out our webinar here.) – we use AI tools with natural language processing abilities to help technicians understand tickets more quickly and even suggest resolutions. 

Some tickets can be resolved without a technician needing to get involved, allowing your brainpower to focus on the more complex and strategic tasks that really matter. With advanced reporting and analytics, you’ll be able to see the difference Atera’s Copilot AI tools make in no time! 

Atera is praised by customers for its user-friendliness – even receiving recognition in the industry by G2 as the top-rated platform for ease of use. While for N-able, its customers report that the user interface needs to be revamped and clunky in daily use.

1. Customer support and community

Atera and N-able both provide live chat, phone, and email support for customers. A resource center with tutorials is also available on both platforms. Customers rate Atera’s customer service very highly, whereas N-able customers report a lack of reliability within the customer support.

At Atera, we offer 24/7 live support in several different languages. Plus, we have a broad selection of online tools like live and on-demand webinars that underscore our commitment to learning and development for IT technicians at any stage in their career. Check out our robust selection of webinars right here. 

In addition to our superior customer service offerings, Atera also goes above and beyond to foster community and ongoing education. Our online community, nicknamed the “Ateraverse” is a great place to collaborate with other users, troubleshoot, or simply have a laugh about some classic IT humor. 

We’re also taking continued education to the next level with our one-of-a-kind IT game, Apollo IT. With Apollo IT, you can test your IT problem-solving chops in our intergalactic adventure by interacting with an AI bot to solve common IT challenges. Try it out right here… but be warned, you might get hooked! 

2. Features and capabilities

Since Atera and N-able offer a similar set of features, the question really is what separates them and which software is preferred by most IT professionals.

Based on G2’s comparison, Atera beats out N-Able in literally every category.

At Atera, we gather customer feedback through our feature board and apply it to our platform. We take customer feedback seriously, and customers will always be part of developing Atera’s platform.

Aside from the standard IT management features, Atera stands out from N-able by offering an AI-powered IT management experience. Our AI-powered features include auto-ticket summaries, auto-generated responses, ticket solution suggestions, and more.

Both Atera and N-able also offer remote access capabilities, but Atera is the only one that does not charge extra for this functionality.

Atera’s device management page for remote access

2. Pricing and value for money

At Atera, we believe in transparent pricing, meaning you won’t be surprised by any unexpected charges. We offer scalable pay-per-technician pricing, starting at just $129 per month.

Atera’s pricing plans for IT departments

To meet the needs of both MSPs and corporate IT teams, we also offer dedicated pricing plans for both MSPs and IT departments.

N-able’s pricing plans start at $99 per month and go up depending on how many devices you have. While this is mentioned publicly on their website, their pricing lacks transparency since you have to dig through their website to see the costs of different add-ons. At Atera, we believe in transparent pricing – you should know exactly what you are paying for and why from the start. Plus, our all-in-one product makes pricing easy, and you get the most bang for your buck!

To fully utilize N-able’s features, you must also subscribe to several of its products, as opposed to just one like with Atera.

Plus, for IT departments that manage dozens of devices, the pay-per-device pricing model can get expensive quickly. Atera’s pay-per-technician pricing model makes scaling much more cost-effective.
Atera’s G2 Rating: 4.6 out of 5 stars (650+ reviews)

N-able’s G2 Rating: 4.3 out of 5 stars (220+ reviews)

What Atera users are saying on G2:

One Atera user on G2 mentions that after attempting many alternatives to Atera, Atera has been the most intuitive software he’s used in the past 20+ years in IT. According to him, setting everything up takes just a few minutes, and you can be up and operating in no time.

Atera’s Capterra Rating: 4.6 out of 5 stars (300+ reviews)

N-able’s Capterra Rating: 4.3 out of 5 stars (70+ reviews)

What Atera users are saying on Capterra:

Reviewers on Capterra mention that the combination of helpdesk and RMM/PSA features means that they don’t have to invest in multiple systems to meet their support needs. This not only saves money but also makes the whole support process more efficient.

Atera and N-able are robust IT solutions, each of them providing powerful systems for IT professionals. For a detailed comparison of their capabilities, user feedback, features and performance, explore the in-depth analysis here.

Atera Pricing:

For IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician

For MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

2. Domotz

Domotz is geared towards IT professionals and MSPs who require remote monitoring and management of networks. From N-able’s suite of products, Domotz is the closest alternative to N-central, which also provides network monitoring tools. One strong point of Domotz over N-central is its simple user interface, which is ideal for newcomers to RMM tools.

Domotz has a user-friendly interface, but its features are relatively simple, which is its primary drawback. If your workflows are more advanced, you might need to consider another alternative, such as Atera.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Online Customers: $35 per month, per site
• Channel Partners: $100 per month
• IT Departments: $500 per month

3. ManageEngine

ManageEngine offers a range of products for managing organizations’ IT infrastructure. One of its main products, RMM Central, provides remote monitoring and management, network discovery, patch management, and remote control capabilities.

Most of ManageEngine’s products are tailored for enterprises. This can be seen in their features, which are capable of a lot but are also known for their complexity. G2 customers mention that it’s difficult to locate some features and navigating the platform is challenging.

G2 Rating: 4.4 out of 5.0 (800+ reviews)

Capterra Rating: 4.6 out of 5.0 (880+ reviews)

ManageEngine RMM Central Pricing:

• Pricing is based on a custom quote. To get the pricing, request a quote from ManageEngine’s sales team.

4. SuperOps

SuperOps MSP provides RMM, PSA, project, and task management tools for IT teams and and is part of a intuitive MSP software. Like Atera, SuperOps also incorporates AI features into its platform to help technicians be more productive.

SuperOps offers the all-in-one IT management experience many IT teams may be looking for, but the software does have drawbacks, such as bugs that customers are experiencing. Plus, SuperOps has a minimum user limit of 10, so it may not be suitable for smaller companies.

G2 Rating: 4.6 out of 5.0 stars (120+ reviews)

Capterra Rating: n/a

SuperOps Pricing:

• Starting at $129, per month for the unified PSA and RMM package

5. Syncro

Syncro provides PSA, RMM, help desk ticketing, and patch management functionality in a single subscription. Similarly to Atera, Syncro uses a pay-per-technician pricing model, which differs from N-able’s per-device pricing model. 

Looking into reviews of Syncro; the platform is mostly known for ease of use, largely due to its simple features. Depending on your needs, the simple features may be a benefit or a disadvantage. Syncro is specifically designed for MSPs, so internal IT departments may not benefit from many of its features.

G2 Rating: 4.6 out of 5.0 (170+ reviews)

Syncro’s Capterra Rating: 4.7 out of 5.0 (70+ reviews)

Syncro Pricing:

• Basic: $139 per month, per user

6. Kaseya

Kaseya helps to automate a wide range of IT operations, including tickets, audits, monitoring, and reporting. Similar to N-able, Kaseya offers a range of products that must be integrated together to provide RMM and PSA functionality. 

One of its main products, Kaseya VSA, offers RMM, patch management, and remote access capabilities. Like N-able, Kaseya uses a pay-per-device pricing model, meaning costs can rise quickly if you manage multiple devices.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya Pricing:

• Custom pricing system in place. Visit their website to learn more.

7. Datto

Datto provides various products that help IT departments manage and automate various IT-related tasks. Its main product, DattoRMM, provides remote monitoring and management, remote access, and patch management features. If you need PSA capabilities, you can integrate DattoRMM with Autotask PSA, which is another Datto product.

While Datto has its advantages, such as the RMM and PSA capabilities, it does have limitations, including a complex user interface and a lack of good customer service, according to user reviews.

G2 Rating: 4.5 out of 5 stars (540+ reviews)

Capterra Rating: 4.2 out of 5 stars (25+ reviews)

Datto Pricing:

• Custom pricing available. Contact Datto’s sales team to get the pricing.

8. Lansweeper

Lansweeper’s IT discovery platform offers cross-platform asset discovery, unified asset inventories, analytics, risk insights, and visualization capabilities. The software’s primary purpose is to provide network discovery of all connected devices, users, and software within your IT system.

For these purposes, Lansweeper can be a suitable alternative to N-able. However, it is lacking in many other areas, including RMM, patch management, network discovery, and PSA functionality. This is something most IT teams are looking for, and alternatives like Atera provide it.

G2 Rating: 4.4 out of 5.0 stars (50+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (60+ reviews)

Lansweeper Pricing:

• Free: Free plan available for less than 100 assets
• Starter: Starting at $219 per month, for 2000 assets
• Pro: Starting at $399 per month, for 2000 assets
• Enterprise: Custom pricing. Starts from 10,000 assets

9. HaloPSA

HaloPSA is a PSA solution for MSPs. The platform includes a help desk and ticketing, sales CRM, project and contract management, and billing and reporting features. HaloPSA is known to be a strong N-able alternative for PSA purposes.

HaloPSA doesn’t offer built-in RMM capabilities, but it does integrate with different RMM software, like Atera. However, this means investing in two different software instead of selecting one all-in-one IT solution.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (20+ reviews)

HaloPSA Pricing:

• Starting at $109 per month, per user

10. NinjaOne

NinjaOne helps MSPs and IT departments automate, manage, and remediate device and endpoint management tasks. NinjaOne is especially known for its RMM capabilities.

The downside of NinjaOne is that it does not come with PSA. To get this functionality, you need to integrate it with third-party software, which is a dealbreaker for many IT teams. PSA features are something competitors, including Atera, offer.

G2 Rating: 4.8 out of 5.0 (1,400+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.

11. GoTo Resolve

GoTo Resolve offers a help desk and ticketing, remote support, patch management, and IT automation on one platform. The software is specifically designed for small businesses and has an easy-to-use interface.

The ease of use is also GoTo Resolve’s strong point over N-able, which has a reputation for being complex. GoTo Resolve could be the right choice for small businesses seeking simplicity and affordability. Teams seeking more robust ticketing, reporting, and patch management may find it lacking.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.4 out of 5.0 (200+ reviews)

GoTo Resolve Pricing:

• Remote Access: $23 per month
• Remote Support Plus: $44 per month
• Standard: $57 per month
• Premium: custom pricing, contact the GoTo sales team

Harness the power of the only AI-powered N-able alternative

Operational efficiency has always been important, but it is becoming even more important than ever before.

While most platforms listed here can improve operational efficiency to some extent, Atera is the only solution offering AI-powered all-in-one IT management software, enabling technicians to be up to10X more efficient.

We help increase our customers’ IT efficiency through features like auto-generated ticket responses, which enable 50% of tickets to be resolved before they even reach a technician’s inbox.
So take advantage of Atera’s free 30-day trial and see how well it can fit into your workflow. You don’t even need to give us a credit card to take Atera for a spin. And if you have any questions, don’t hesitate to contact our sales team!