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Atera and SuperOps are both RMM (remote monitoring and management) platforms that are looking toward the future, with AI-powered features and modern, intuitive interfaces. However, while these two platforms might seem similar on the surface, there are a number of differences that IT decision-makers should understand before deciding between the two. 

As you search for the right RMM software for your organization, it is crucial that you fully evaluate your RMM needs in order to ensure that you choose a provider that is aligned with everything that you are looking for. In this article, we aim to provide an in-depth look at SuperOps vs. Atera to help you build an understanding of which solution better matches your company’s priorities. 

User interface and usability

Both SuperOps and Atera are well-known and renowned throughout the IT space for their intuitive, modern dashboards. While SuperOps is targeted specifically to managed service providers (MSPs), Atera offers a solution for both IT departments and MSPs respectively, resulting in a wider range of services and interfaces made for each type of IT pro.

Here at Atera, we are proud to share that we have dedicated extensive time and effort to creating intuitive user interfaces (UI) that allow for a smooth transition for clients who switch over to our product. Our modern dashboards are fully customizable, researched, and shaped to minimize barriers to entry and ensure quicker time to use. 

Features and capabilities

As you explore SuperOps alternatives, there’s a good chance you have come across Atera – and maybe that discovery is what brought you to this article. One of the key differences between Atera vs. SuperOps.ai is that SuperOps is targeted toward MSPs (managed service providers) specifically whereas Atera offers a broad range of solutions for both MSPs and IT departments. 

With that in mind, as you consider the features and capabilities of each platform, remember that SuperOps was formulated with MSPs in mind and therefore may not be as aligned to the needs of IT departments and larger organizations.

AI-powered IT

While SuperOps has started integrating AI, Atera has been pioneering the category of AI-powered IT, and Atera recently launched Copilot. 

The Atera Copilot is your AI-powered IT companion, designed to streamline your daily tasks. It troubleshoots IT issues with real-time diagnostics and AI-recommended actions, instantly summarizes tickets, generates responses with selectable tones, and provides proven AI solutions based on device diagnostics and ticket history. Additionally, Copilot can create knowledge-based articles from ticket resolutions, generate custom scripts in seconds, provide tailored OID recommendations, convert words into terminal commands, and communicate in both writing and voice.

Remote Monitoring and Management

SuperOps: Offers robust RMM capabilities with real-time monitoring, patch management, and remote access. The platform’s modern interface is appealing, but some users have noted that it can be challenging to navigate for those who are not tech-savvy.

Atera: Also provides strong RMM features, including real-time monitoring, patch management, and remote access. However, Atera stands out with its seamless integration and ease of use, making it accessible even for users who are not as technically inclined.

Professional Services Automation

SuperOps: Integrates PSA functionalities such as project management, ticketing, and billing. While comprehensive, some users find the learning curve steep due to the complexity of the features.

Atera: Excels in this area by offering a PSA that is not only powerful but also easy to use. The intuitive interface allows MSPs to manage their projects, tickets, and billing efficiently without the need for extensive training.

Automation and Workflows

SuperOps: Provides automation tools to streamline repetitive tasks. These features are beneficial, but setting up workflows can be time-consuming and may require technical expertise.

Atera: Simplifies automation with easy-to-configure workflows that save time and reduce manual effort. The platform’s focus on user-friendliness ensures that automation can be set up quickly and with minimal hassle.

SuperOps is both an RMM and PSA tool, and users have the option to choose either one or both of these options depending on their unique needs. Its PSA features run an impressive gamut and include advanced capabilities like quoting and payment through the platform. 

On the other hand, Atera provides a robust set of features and capabilities, which include IT automation, real-time monitoring and alerts, patch management, advanced remote maintenance, numerous integrations, asset and inventory scanning, advanced reporting, and much more. 

Additionally, Atera offers strong integration capabilities that make it even more versatile. Our users have made plenty of comments on this front, stating that they appreciate the integrations available and that it helps streamline their day-to-day workloads. Some have even reported that user satisfaction seems to be our priority – and they couldn’t be more right.

One G2 – user perspective on the benefits of Atera says that, Atera excels with its user-friendly approach, streamlined implementation, and daily use. Strong integration capabilities ensure seamless use with existing tools, likely boosting user adoption and reducing IT workload. Its commitment to customer support effectively manages any issues.

However, it must be noted that for Atera, today’s features are just the beginning. We are always bettering our product to meet client needs. For instance, we have harnessed the power of AI to improve IT efficiency, resolution times, automations, and more. 

Pricing and value for money

As you choose between IT management platforms such as Atera and SuperOps.ai, budget is an important factor. With Atera, you will always know what you are paying for. We are committed to transparent pricing — which is something we stand by as a business. 

SuperOps: Typically follows a per-device pricing model, which can become costly as the number of managed devices increases. This model may be less predictable for budgeting purposes.

Atera: Offers a per-technician pricing model, which can be significantly more cost-effective, especially for MSPs managing a large number of devices. This pricing structure provides better value and predictability, making it easier for MSPs to plan their expenses.

Atera’s thoughtful pricing model makes growth and scalability possible without decimating your company budget. The pay-per-technician model starts at just $149 per month per technician and includes all of our top features, including RMM and PSA, as well as unlimited endpoints. From there, you can upgrade to a different tier, which ranges from “pro” to “superpower.”

SuperOps offers MSP plans starting at $69 per month per technician – however, that option is for PSA services only and does not include RMM features. Plans that include both RMM and PSA start at $99 per month, however this plan has a cap on endpoints per technician that cuts into the value of the pay-per-technician structure. 

So while Atera’s pricing model is generally viewed as one of the most value-for-money orientated in the IT management software space, for those who are looking for only an RMM or PSA software solution (i.e. not both in one), SuperOps’ plans may be a little bit cheaper. However, if you have a large number of endpoints, are planning to scale operations, and/or are looking for RMM and PSA capabilities, our packages may be the better option.

Customer support and community

Atera and SuperOps both have strong online resources like blog posts, guides, and tutorials available for users at any hour of the day (or even late at night). 

SuperOps has a reputation for strong customer support, and quick responses through its ticketing. However, the need for sending in tickets can also be high, as a number of users have commented that the platform can be slow and glitchy, even resetting itself from time to time, which means work can be lost.

One G2 – user says that SuperOps is continually improving, with exceptional support that responds within 30 minutes. However, it can occasionally be slow and may reset with multiple tabs open, possibly due to the user’s device.

At Atera, one of our claims to fame is our thriving community of users who support each other around the clock. Our community has garnered enthusiastic praise from users, who consider it a great place to troubleshoot with others who have dealt with similar situations. We are proud of our close-knit community of IT professionals who are happy to help and support each other, or even just chat and share memes. 

Customer Support

SuperOps: Offers responsive customer support, but some users have mentioned that the resolution times can vary, and the support resources are not as extensive.

Atera: Praised for its excellent customer support, Atera provides timely assistance with a range of support options, including comprehensive documentation, tutorials, and responsive live support. This ensures that MSPs can get the help they need when they need it.

Security and compliance

Although we can all agree that security and compliance are crucial for IT departments and MSPs alike, there is hardly a mention of these topics on the SuperOps website. As topics surrounding security and compliance are not highlighted much on their website, users would likely need add-ons, and/or integrations to ensure their security needs are being met. 

At Atera, on the other hand, we are more committed than ever to compliance and security. With smart logging and reporting as well as strict adherence to major industry standards such as SOC 2 and HIPAA, we are able to give our customers the ultimate peace of mind with the knowledge that their organizations are not at risk from malevolent actors and evolving security threats. 

User feedback and reviews

Users consider Atera a robust and effective suite of IT solutions for MSPs and IT departments, too. With our transparent pricing model that makes growth and scaling simple, Atera appeals to both start-up and enterprise customers. Plus, our short learning curve makes the setup time associated with Atera’s products shorter than what you might find in other options. 

One G2 – user’s review says that Atera excels in ticketing and billing management with instant ticket alerts, email-to-ticket conversion, and a variety of pre-developed response templates. The white label functionality of the customer portal is also highly beneficial. The platform is user-friendly, with no major dislikes.

And here is a different customer’s SuperOps review which highlights some slowdowns and bugs in the interfaces as well as issues with the mobile app, although the reviewer does see potential in SuperOps in the future. Read his comment here.

Conclusion: Why Atera stands out

While both SuperOps and Atera offer robust IT management solutions, Atera stands out for several reasons:

Ease of Use: Atera’s user-friendly interface makes it accessible to all users, reducing the learning curve and improving productivity.

Cost-Effective Pricing: The per-technician pricing model provides better value and predictability, especially for MSPs managing numerous devices.

Comprehensive Features: Atera combines powerful RMM, PSA, and automation features into a single platform, eliminating the need for multiple tools.

Excellent Customer Support: Atera’s reliable and responsive support ensures that users can quickly resolve any issues they encounter.

In conclusion, while SuperOps offers a modern and feature-rich platform, Atera’s ease of use, cost-effectiveness, and comprehensive support make it the superior choice for MSPs looking to enhance their IT management capabilities.

Before you make your final decision about the right IT software, it is important to do thorough research. Some of the best strategies here involve requesting demos, signing on for trials, and speaking with company representatives to garner more information about each platform’s capabilities. Where should you start? Talk with Atera’s sales team today. 

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