Atera vs. SuperOps: The 2025 head-to-head comparison

Atera and SuperOps are both RMM (remote monitoring and management) platforms that are looking toward the future, with AI-powered features and modern, intuitive interfaces. 

While these two platforms might seem similar on the surface, there are a number of differences that IT decision-makers should understand before deciding between the two. As you search for the right RMM software for your organization, it is crucial that you fully evaluate your RMM needs to ensure that you choose a provider that is aligned with everything that you are looking for. 

In this article, we aim to provide an in-depth look at SuperOps vs. Atera to help you determine which solution better matches your company’s priorities. 

Atera vs. SuperOps: An overview

To help you quickly see the differences between Atera and SuperOps, we have created the following overview table:

Atera overview		SuperOps overview
Features	– Advanced RMM- PSA (Ticketing, knowledge base, contracts & billing, and more.)- Atera Copilot (AI assistant for device troubleshooting, ticketing, scripting, and more)- IT automation- Network Discovery- Patch management- Customizable reporting- Mobile app	Features	– RMM- PSA (Ticketing, contract management, and quote management)- AI (Ticket summaries and replies)- Patch management- Basic IT automation- Mobile app
Customer support	– 24/7 live chat & email support- Public product roadmap available- Active IT community & various self-help materials, such as knowledge base	Customer support	– Live chat and email support- Product roadmap available- IT community and knowledge base
Integrations	– 25+ integrations (with antivirus, cybersecurity, remote access, MDM, and backup software) Access to 5000+ more apps through Zapier integration	Integrations	– 20+ integrations (with remote access, cybersecurity, invoicing, and IT documentation software)
Pricing	– Transparent pay-per-technician pricing – 30-day free trial available, no credit card required	Pricing	– Pay-per-endpoint/techni-cian pricing – 14-day free trial available

Atera and SuperOps share similar features, such as RMM, PSA, and AI-powered functionalities. However, a closer look shows distinct differences. For example, Atera’s Action AI™ extends to various aspects of IT management, such as device troubleshooting, scripting, ticketing, and more, whereas SuperOps limits AI capabilities to ticketing.

Below, you can also see a G2 user satisfaction comparison of Atera and SuperOps:

Access the full G2 comparison here.

As you can see, Atera beats SuperOps in most categories, such as how well the software meets user requirements, how easy it is to use, and the setup process. 

User interface and usability

Both SuperOps and Atera are well-known and renowned throughout the IT space for their intuitive, modern dashboards. 

Here at Atera, we are proud to share that we have dedicated extensive time and effort to creating intuitive user interfaces (UI) that allow clients who switch to our product to transition smoothly. 

Our modern dashboards are fully customizable, researched, and shaped to minimize barriers to entry and ensure quicker time to use.

Here is a look into Atera’s admin dashboard:

Screenshot of Atera’s admin dashboard (via Atera)

And our clients agree! One G2 reviewer, Garvin S., said, “Atera’s web-based admin panel is easy to access and use anywhere. It keeps our account safe with a solid level of security.”

Atera’s user-friendliness is one of the key points users emphasize in their reviews, and it has won multiple G2 awards for ease of use and implementation.

In comparison, here is a look into SuperOps’ admin dashboard:

Screenshot of SuperOps ticketing (via G2)

SuperOps users have generally commented positively on their UI and workflow, although some have criticized it. One Reddit user said, “I don’t care about how many fancy features and integrations it has if it can’t do that one basic function well.”

SuperOps review via G2

Features and capabilities

As you explore SuperOps alternatives, there’s a good chance you have come across Atera – and maybe that discovery is what brought you to this article.

One key difference between Atera and SuperOps.ai is that SuperOps is mainly targeted toward MSPs, whereas Atera offers a broad range of solutions for both IT departments and MSPs. While SuperOps has recently added support for IT teams, its features still don’t match advanced RMMs.

AI-powered IT

Both Atera and SuperOps offer AI capabilities aimed at helping IT teams manage their IT  operations more effectively.

The key difference in the AI offerings is the scope and use cases they cover.

SuperOps started integrating their AI only recently, which is used to summarize tickets and create automatic responses:

SuperOps AI-tool use cases

In comparison, Atera has been pioneering the category of AI-powered IT with its Microsoft partnership for years.

Atera’s AI Copilot is your AI-powered IT companion, designed to streamline daily IT management tasks. It helps to troubleshoot IT issues with real-time diagnostics and AI-recommended actions, instantly summarize tickets, generates responses with selectable tones, and provides proven AI solutions based on device diagnostics and ticket history.

Additionally, Copilot can create knowledge-based articles from ticket resolutions, generate custom scripts in seconds, provide tailored OID recommendations, convert words into terminal commands, and communicate in both writing and voice.

Tip: Read more about Atera’s new AI Copilot 2.5 and its capabilities here.

Remote Monitoring and Management

Atera: Also provides advanced RMM features, including real-time monitoring and alerting, patch management, remote access, and Network Discovery. Atera stands out with its AI-driven device troubleshooting, scripting, and ease of use, making it accessible even for users who are not as technically inclined.

SuperOps: Offers robust RMM capabilities with real-time monitoring, patch management, and remote access. The platform’s modern interface is appealing, but many G2 users have noted that it can be challenging to setup and navigate.

Professional Services Automation

Atera: Excels in this area by offering a PSA that is not only powerful but also easy to use. The intuitive interface allows IT teams to manage their projects, tickets, and billing efficiently without the need for extensive training.

SuperOps: Integrates PSA functionalities such as project management, ticketing, and billing. While comprehensive, many users find the learning curve steep due to the complexity of the features.

Automation and Workflows

Atera: Simplifies automation with easy-to-configure workflows that save time and reduce manual effort. The platform’s focus on user-friendliness ensures that automation can be set up quickly and with minimal hassle.

SuperOps: Provides automation tools to streamline repetitive tasks. These features are beneficial, but setting up workflows can be time-consuming and may require technical expertise.

All-in-one Capabilities

Atera: Atera provides a robust set of all-in-one IT management features and capabilities, which include IT automation, real-time monitoring and alerts, patch management, advanced remote maintenance, numerous integrations, asset and inventory scanning, advanced reporting, and much more.

SuperOps: SuperOps is both an RMM and PSA tool, and users can choose either one or both of these options depending on their unique needs. Its PSA includes features such as quoting and payments, ticketing, and contracts.

Integrations

Atera: Offers strong integration capabilities that make it even more versatile. Our users have made plenty of comments on this front, stating that they appreciate the integrations available and that it helps streamline their day-to-day workloads.

SuperOps: Also has solid integrations with remote access, cybersecurity, billing, and automation software. Two of its remote access software integrations are Splashtop and TeamViewer, which Atera also provides natively to its customers.
One G2 user shared, “I like how Atera integrates with multiple third-party tools for the same need, such as endpoint protection.” This gives Atera an edge over SuperOps, since it offers more integrations, especially with cybersecurity tools.

Pricing and value for money

Pricing is an important factor and can be one of the biggest differentiators between Atera and SuperOps. 

With Atera, you will always know what you are paying for. We are committed to transparent pay-per-technician pricing — which is something we stand by as a business. 
Atera’s pay-per-technician model starts at just $149 per month for IT departments and at $129 per month for MSPs. This includes all of our top features, including RMM and PSA, as well as unlimited endpoints.

Atera’s IT department pricing plans

In comparison, SuperOps offers pay-per-technician pricing for MSPs and pay-per-endpoint pricing for IT departments. The unified PSA-RMM pricing for MSPs starts at $129 per month, and the pricing for IT departments starts at $150 per month with a 100-endpoint minimum.

For instance, if you manage 1000 endpoints as an IT department, the monthly cost is already $1360:

MSPs should also be aware that if you exceed your plan’s endpoint limit, SuperOps charges you extra. The SuperOps endpoint limit has been a topic of discussion on Reddit, and many users do not agree that it’s fair:

SuperOps review via Reddit

These also highlight the main differences between Atera’s and SuperOps’ pricing plans. SuperOps incorporates “pay-per-technician” pricing but limits the number of endpoints you can manage.

Atera’s true pay-per-technician is transparent and allows you to manage unlimited endpoints at a fixed monthly/yearly cost.

Customer support and community

Atera and SuperOps both have strong online resources like blog posts, help center guides, and tutorials available for users at any hour of the day.

One G2 user says that SuperOps is continually improving, with customer support responding within 30 minutes. SuperOps also offers additional resources, like a knowledge base and videos.
At Atera, one of our strongpoints is our 24/7 live chat and email support. One Reddit user said, “The best part of Atera is the customer service. I’m chatting with someone from the platform in under a minute.”

Atera review via Reddit

When it comes to user communities, one of our claims to fame at Atera is our thriving community of users who support each other around the clock. Our active IT community has garnered enthusiastic praise from users, who consider it a great place to troubleshoot with others who have dealt with similar situations. 
We are proud of our close-knit community of IT professionals who are happy to help and support each other, or even just chat and share memes.

Atera’s IT community

SuperOps also has a user community where users can troubleshoot issues. 

Although most of their feedback from the community is positive, they received heavy criticism for their advertising practices a few years ago. This resulted in them getting entirely removed from the MSP section on Reddit:

SuperOps review via Reddit

If you’re interested in how the events unfolded, you can read the full Reddit discussion here.

Security and compliance

Although we can all agree that security and compliance are crucial for IT departments and MSPs alike, these topics are rarely mentioned on the SuperOps website. As topics surrounding security and compliance are not highlighted much on their website, users would likely need add-ons and/or integrations to ensure their security needs are being met. 

At Atera, we are more committed than ever to compliance and security. With smart logging and reporting, as well as strict adherence to major industry standards such as SOC 2 and HIPAA, we can give our customers the ultimate peace of mind, knowing that their organizations are not at risk from malevolent actors and evolving security threats. 

In addition to our security certifications, we understand that another crucial piece of maintaining IT security is patch management. Ensuring that your IT environment’s networks and endpoints are secured with the latest patches helps promote that safety and adheres to industry recommendations. 
But it can be tricky to stay on top of patch management, right? Not anymore! With Atera’s automated patch management tools, ensuring that your systems are safe and sound is easier than ever. We help our clients elevate their cybersecurity practices with automation settings like customized patch management schedules for each endpoint. Our provisions align with the IT world’s best practices, so you’re never falling behind.

User feedback and reviews

In G2 and Capterra alone, Atera has received nearly 1,200 reviews with an average rating of 4.6 stars out of 5.0, while SuperOps has received 100+ reviews in total with the same average rating.

Users consider Atera a robust and effective IT solution powered by AI and transparent pay-per-technician pricing. 

One Capterra user mentioned, “Atera’s AI in PSA helps us analyze tickets, suggest solutions, and respond professionally, which has improved our efficiency and productivity.”

Atera review via Capterra

Plus, our short learning curve makes the setup time associated with Atera’s products shorter than what you might find in other options.
Another G2 used mentioned, “Atera has changed the way we manage IT services and allows us to monitor and manage clients remotely from a single platform.”

Atera review via Capterra

The above review comes from Sahara S., a technician at an enterprise company. It seems that many large organizations agree with Sahara!

This past year alone, Atera received countless accolades from trusted user feedback platform G2, including awards for “Momentum Leader,” “High Performer” in France and Canada as well as the whole of Europe, “Best Mid-Market Relationships,” “Best Mid-Market Results,” “Most Implementable” and many more.

In comparison, SuperOps’ G2 and Capterra reviews mostly revolve around the platform’s ease of use and customer support. Most reviews are positive, though SuperOps has received criticism for its features, which are not always well-developed or work properly.

One G2 user said, “Many of the SuperOps’ features are half-baked. For example, QuickBooks integration is only 1.5-way, and new customers can’t be pushed from SuperOps to QuickBooks.”

Conclusion: Why Atera stands out as a SuperOps alternative

While both SuperOps and Atera offer robust IT management solutions, Atera stands out for several reasons:

• Ease of use: Atera’s user-friendly interface makes it accessible to all users, reducing the learning curve and improving productivity.
• Cost-effective pricing: The per-technician pricing model provides better value and predictability, especially for MSPs managing numerous devices.
• Action AI™: Atera’s AI Copilot expands to all areas of IT management, including ticketing, device troubleshooting, scripting, and more.
• Advanced features: Atera combines powerful RMM, PSA, and automation features into a single platform, eliminating the need for multiple tools.

While SuperOps offers a modern and feature-rich platform, Atera’s ease of use, cost-effectiveness, and comprehensive support make it the superior choice for IT departments looking to enhance their IT management capabilities.

Before you make your final decision about the right IT software, it is important to do thorough research. Some of the best strategies here involve requesting demos, signing on for trials, and speaking with company representatives to garner more information about each platform’s capabilities. Where should you start? Talk with Atera’s sales team today.