Atera vs. Ivanti: A full comparison for IT teams in 2026

Atera and Ivanti are both popular endpoint management and ITSM tools, but which one actually fits your IT team’s needs?

The two share similar features, but take different approaches. Ivanti offers a suite of products, while Atera is an all-in-one, Agentic AI IT management tool with all key IT functions in one product.

For a full comparison of Atera vs. Ivanti, keep on reading.

Atera vs. Ivanti: An overview

To begin, we’ve made a simple overview table of Atera vs. Ivanti:

We also used G2’s comparison to see how actual users rate Atera vs. Ivanti on key categories, like ease of use, support quality, and product direction.

We can see that Atera wins on all key categories:

You can access the full G2 comparison here.

#1: Features and capabilities

Atera and Ivanti are both IT management solutions, but the way they approach it differs significantly.

Ivanti is not just one product; it’s a suite of over 50+ IT management and security products. For example, there’s one product for endpoint management and another one for ITSM and IT security.

For example, for Ivanti Endpoint Manager, the features include:

• Device management
• Asset discovery and management
• Patch management and scheduling
• Remote troubleshooting
• Endpoint security

And if you want to access, ITSM features, you need to combine Ivanti Endpoint Manager with

At Atera, we take a different approach. Atera is an all-in-one IT management platform that combines all key IT management functions into one product, one subscription.

With one Atera plan, you get access to:

• Atera’s RMM to remotely monitor and manage workstations, servers, and other network devices
• Robin by Atera to resolve end-user IT support autonomously, without any technician involvement
• AI Copilot to help technicians summarize tickets, generate scripts, diagnose issues, and more
• Patch management to keep Windows, Mac, Linux, and third-party applications up-to-date
• Atera’s helpdesk and ticketing to log and resolve IT issues (with the help of Robin & AI Copilot)
• Remote access to access devices remotely for troubleshooting
• Asset management to discover and manage IT assets

One G2 user said that one key benefit of Atera is combining multiple tools into one. The reviewer said, “What has made the biggest difference for us is having everything integrated into a single platform.”

#2: Agentic AI development

Atera and Ivanti have both invested in Agentic AI technologies. For Ivanti, Agentic AI is available on the Ivanti Neurons product.

According to Ivanti, their AI helps with four tasks:

• Creating incidents
• Handling service requests
• Getting real-time answers and updates
• Searching for information on internal and external KBs

Ivanti Neuron’s AI capabilities

Ivanti’s AI is essentially a chatbot that assists end users and technicians in resolving issues. It provides step-by-step instructions, links to relevant articles, and escalates issues when needed.

While this is useful, it lacks autonomous endpoint management features, meaning it can’t automatically resolve issues on devices.

In contrast, what’s unique about Robin by Atera is that it doesn’t stop at assisting; it resolves issues fully autonomously, all without technician involvement.

With access to your RMM and helpdesk, Robin can:

• Diagnose and fix issues on the device itself
• Install/update pre-approved software on end-users’ devices
• Run hardware and performance health checks
• Reset passwords, solve printer issues, and restart devices
• Escalate issues when necessary

Robin does this via the Customer Portal, Slack, email, or Teams, and as a result, up to 40% of your IT workload is instantly eliminated, and 93% of tickets are handled fully autonomously.

As the G2 user shared below, “Atera’s AI agents help to take over basic support tasks,” freeing up technicians for more strategic initiatives.

Another advantage of Robin is its integrations. With 50+ third-party integrations available, Robin completes workflows end-to-end on the platforms your IT already lives in.

#3: Pricing and value for money

Of Atera and Ivanti, only Atera publicly discloses its pricing, so comparing the two in this area is a bit difficult.

What we do know is that Ivanti’s RMM pricing is based on pay-per-endpoint for most of its products, meaning you pay for the number of devices you’re managing.

Ivanti’s pricing differs from Atera’s per-technician pricing. With Atera, you can add and manage unlimited endpoints without increasing the monthly/annual cost.

Below are Atera’s IT department pricing plans displayed.

As Cheikh A. from an enterprise team shared, Atera’s pricing is a huge win: 

“Atera’s per-technician pricing model is exactly what a high-volume mobility company needs: we don’t get penalized for installing the agent on three hundred in-car devices when we only need IT support once a year.”

Atera’s another huge benefit is the cost savings gained by its AI agents. 

With Robin resolving 92% of your tickets autonomously, technicians can move from manual and repetitive IT tasks into strategic ones, saving on time and resources.

#4: User interface and usability

On G2, this is how users have rated the ease of use of Atera vs. Ivanti:

Both Atera and Ivanti have good ease-of-use ratings in general, but Atera has a clear edge in all of the categories.

Below is a sneak peek at Atera’s admin dashboard view.

In contrast, here’s a look at Ivanti Neuron’s admin dashboard:

The G2 reviews don’t lie; most users find Atera’s interfaces more intuitive to use and easier to set up.

Nermin O. commented on Atera’s setup process and said, “I like that the implementation is quick and easy, and once it’s up and running, it delivers immediate value.”

#5: Customer support and community

For technical support, Ivanti promises Monday to Friday (8 am to 8 pm in the US, and 7 am to 6 pm in Europe).

If you’ve selected to pay extra for Premium Support or higher, you have 24/7 support available through phone.

At Atera, 24/7 technical support is available via live chat and email for all users. Aditya T. shared his experience with it and said, “Whenever there’s an issue with any functionality, the Atera support team is quick to fix these issues right away.”

In addition, Atera users can get help via the knowledge base, the active IT community, webinars, academy, and blog articles.

Plus, enterprises get access to a dedicated account manager for easy onboarding and management.

To conclude, comparing the two in this area, Atera definitely has an edge as it offers 24/7 support for all users, regardless of your plan. 

#6: User feedback and reviews

On G2 alone, Atera has gathered 1,100+ reviews with a rating of 4.6 out of 5.0 stars, while Ivanti has 700+ reviews on all products combined, with a rating of 4.2 out of 5.0.

Not only is Atera rated higher than Ivanti, but also rated higher than most IT management tools.

Atera was selected as the best AIOps tool by both G2 and SourceForge, and is consistently rated as one of the leaders in RMM software, ITSM, and endpoint management.

Jean M. shared his experience with Atera and said, “Atera has helped us lower our operational IT costs. Its AI agents have replaced some manual work, and the automation has reduced our need for overtime.”

Jan N. also shared his experience with Robin and said, “The AI agents resolve many recurring issues automatically, and Robin takes care of background maintenance.”

Another G2 user appreciated the all-in-one functionality:

For Ivanti, these are the main things users appreciate about the platform:

For example, this is what one G2 user, Khuski K., shared:

Ivanti Endpoint Manager has slightly lower ratings and has received some criticism, particularly for its pricing.

For example, the above user also mentioned, “I think Ivanti is a little bit costly for small businesses.”

Atera’s Agentic AI promise for enterprises

Most recently, Atera did something that no enterprise AI has done before.

Atera announced “Autonomy Guarantee,” which is the world’s first performance guarantee for an autonomous IT agent. 

Here’s Atera’s promise:

• Robin will autonomously resolve at least 50% of your Tier 1 and complex Tier 2 support tickets within 90 days of deployment.
• If that benchmark isn’t met, Atera waives all fees. No questions asked.
• On top of that, you get a 72-hour proof of concept: Robin is deployed directly in your environment and starts resolving real tickets within just 3 days.

The AI industry has a trust problem. Vendors use phrases like “AI-powered” and “AI automation” with no real promise of actual results.

Atera’s Robin is changing this by resolving 92% of technical issues autonomously over time. Robin is built for true autonomy.

To get started with Robin, an easy step you can take is to sign up for Atera’s 30-day free trial.