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When it comes to selecting a RMM platform, pricing is a critical factor that can significantly impact your budget and overall IT strategy. However, navigating the world of RMM pricing can be a daunting task, with various factors and pricing models to consider. 

In this blog, we aim to shed light on the costs associated with different RMM platforms, providing you with the insights needed to make informed decisions. By understanding the intricacies of RMM pricing, you can optimize your budget and select a solution that aligns with your organization’s goals and requirements.

Explaining RMM software

Let’s begin by understanding what exactly Remote Monitoring and Management (RMM) software is all about. It’s essentially an IT tool that allows professionals to keep track of end-user devices, networks, and computers remotely. It’s your one-stop solution for addressing multiple network management needs such as automated maintenance tasks or applying proactive measures for possible issues.

Some key features of RMM include automated patch management, remote control access for troubleshooting purposes, alerts regarding any potential security threats or system failures and with comprehensive reports providing detailed insights about your network health. Getting familiar with these features will inherently enhance our grasp of its pricing structure further down the line.

In simple terms: managing your digital business environment becomes a breeze with an efficient monitoring solution like RMM at your disposal. Now let’s unravel how its value translates into dollars and cents!

Types of RMM pricing models

RMM for brevity, navigating through pricing models can be like walking in a maze; The path isn’t always clear! To make sense of this complex topic and help you identify which pricing model best suits your needs, let’s explore two common structures; Per-agent vs. per-user/technician.

Per-device vs. per-user/technician pricing comparison

One pivotal decision you come across when investing in an RMM revolves around choosing between ‘per-agent’ or ‘per-user’ / ‘per-technician’ pricing structures.

Per-device pricing structure

In this pricing model, the cost is based on the number of devices being monitored and managed by the RMM platform.

With per-device pricing, each individual device, such as servers, workstations, laptops, or mobile devices, is counted as a separate unit for billing purposes. The pricing is typically determined on a per-device basis, regardless of the number of users or technicians accessing the platform.

Per-technician pricing

On the other hand is per-technician pricing is a pricing structure where the cost is based on the number of technicians or IT staff members who will be using the RMM platform. In this model, the pricing is determined based on the number of technicians who will have access to the platform, regardless of the number of users or endpoints being managed. This model is often preferred by businesses that have a larger number of users or endpoints but a smaller team of technicians responsible for managing them, or by companies that are growing and want to scale without growing their bottom line. 

Perpetual vs. subscription pricing for RMM software

Besides these specifics, there exist broader classifications wherein prices may operate on a perpetual license or a subscription basis.

A perpetual license entails paying upfront to access and use the software indefinitely. While the initial outlay might seem overwhelming compared to others, it eventually proves cost-effective long term — particularly for firms that intend to use software extensively over time.

Contrariwise, in subscription pricing, users pay recurrent fees (monthly or annually) to use RMM software. This appeals to businesses with tight budgets since it involves smaller initial investments and even taking the costs across longer periods offers operational flexibility.

While being conscious of your IT budget is key, remember that choosing the best RMM software should also hugely depend on features provided, security levels, the support available, and how well a solution aligns with your organizational requirements. Bottom line — make sure you completely fathom what your selected price structure encapsulates as hidden costs might add up!

Factors affecting RMM pricing

The financial commitment involved in leveraging an RMM software solution extends beyond the basic list price. Various factors come into play which can significantly affect the total cost of ownership.

Firstly, it’s critical to remember that different vendors adapt varying pricing models. These range from per-user schemes to per-agent formats, each carrying their own suite of additional costs or savings. Additionally, interval intensity choices – whether you opt for a monthly arrangement, annual contract, or even a ‘lifetime’ deal – have serious financial implications.

Secondly, software deployment type also weighs heavily on overall costs. You might choose cloud-hosted solutions which carry lesser hardware expenses, while on-premise deployments require upfront investments but offer more control over your data and ongoing costs.

Lastly, be mindful of potential additional charges cropping up throughout usage. These could include support service fees or API access charges that sneak into terms of agreement clauses.

Setup, implementation, and training fees for RMMs

The initiation period immediately following your purchase may have potentially overlooked expenses as well.

Smooth setup and implementation are vital to ensuring proper utilization of any new tech tool such as an RMM solution. Vendors may charge professional setup fees separately from main product pricing, so remain diligent during contract discussions.

Aside from physically implementing the new system within existing infrastructure setups lies another potentially* costly phase—training employees adequately to use it effectively moving forward. Vendor-provided training programs are common but they often come without cost implications.

Indeed navigating the realm of RMM pricing can seem daunting at first glance, given its nuanced facade where numerous variables hold sway over final calling figures down to last cents spent! Nevertheless, armed with suitable knowledge, one can stride confidently towards securing optimal financial deals best suited to their individual needs and constraints.

Opacities in RMM pricing

When delving into the dynamics of RMM software pricing, it immediately becomes apparent that there exists a haze of uncertainty on this particular subject. Although this might seem odd at first, particularly given how transparent other sectors can be regarding pricing strategies, there are overarching reasons why the veil remains unlifted with regard to the cost of RMM solutions.

Reasons behind unpublished RMM software pricing

It’s somewhat perplexing to find that many providers don’t openly list their pricing for their RMM tools. To novices in the field, this lack of transparency could present an apparent barrier. However, being informed about the main drivers behind such tendencies can empower decision-making processes and paves the way towards a better understanding of what influences final costs.

  1. Complexity and customization: The prime reason for this opacity comes down to the fact that many RMM tools are very complicated and aren’t off-the-shelf products. Each organization has its own unique set of needs and requirements which are more often than not fulfilled through customized service packages, hence making standardized pricing problematic.
  2. Features and functionalities: Every business demands different features from their chosen solution — while some may prioritize robust security protocols above everything else, others might want platforms that offer comprehensive automation capabilities. Consequently, varying correlations between demanded functionalities and price points contribute to the ambiguity around publicized rates.
  3. Pricing negotiations: In practical scenarios, open-ended discussions about rates allow vendors to flexibly adapt according to individual budgets, offering discounts or exclusive bundles potentially altering rates significantly based on each arrangement made.
  4. Market competition: Lastly but equally important is competition within the industry itself. Keeping prices under wraps gives companies strategic wiggle room without readily providing competitors with insight into their operations.

While these factors shed light on why blanket quotations for RMM software remain elusive allowing negotiations over contract terms, they also highlight the importance of direct correspondence between businesses and vendors. 

Securing specific negotiations based on particular requirements will inevitably help define tailored solutions that best serve both operational demands and budget constraints. Balancing this complex equation requires an informed proactive approach to mitigate otherwise potential opacities within RMM pricing structures.

In this section, we’ll offer a clear insight into the pricing structures of top RMM software — Atera, Datto, Kaseya, Syncro, Pulseway, ConnectWise, N-able, and NinjaOne. 

These major players have established substantial positions in the market. They each adopt distinct RMM pricing models and strategies tailored to meet the specific needs of their customer base, facilitating a comprehensive RMM pricing comparison.

Atera Pricing

Atera’s pricing structure for its all-in-one RMM, PSA, and helpdesk is public and transparent. The company charges per technician license rather than per endpoint; while Atera is the first IT management company to come out with the per-tech pricing model, it is no longer the only one on the market as a few others have followed in its footsteps.

Atera offers two three-tiered plans, one tailored for IT departments and one tailored for MSPs. Users can choose between a monthly subscription and an annual one, with an annual subscription enabling savings of up to 16%, depending on the package chosen. 

The IT department pricing plan starts from $149 per month per technician when billed annually and $169 when billed monthly. For IT departments that require enterprise-grade services and integrations, a different package is available following a consultation with sales.

The MSP pricing plan starts from $129 per month per technician when billed annually and $159 when billed monthly. For MSPS that require enterprise-grade services and integrations, a different package is available following a consultation with sales.

Additionally, add-ons are available through Atera’s App Center at competitive rates. These are billed uniformly. 

Atera offers a free 30-day trial.

NinjaOne Pricing

NinjaOne does not make its pricing available publicly. To receive information, interested prospects must provide their details and wait for a representative to contact them. The company does state it prices per device/end-point, with the final quote varying based on the chosen bundle, tiers, and add-ons.  

NinjaOne pricing offers annual contracts with monthly or annual billing. According to the company, its pricing is “flexible” with no maintenance fees, and free onboarding and training are available. User reviews indicate the company offers two tiers, Core and Professional, with pricing starting at $4 per endpoint and dropping the more end-points are added with a tiered model of volume discounts. NinjaOne does have a minimum of $200 and 50 end-points. 

Datto pricing

Datto RMM does not make its pricing available publicly. To receive information, interested prospects must provide their details and wait for a representative to contact them. The company does mention that the pricing it offers is “all-inclusive” with no hidden charges or additional fees, and is “aligned with popular MSP monthly recurring revenue (MRR) model”. Datto also states its plans are customizable and that its pricing plan is tailored to the prospect.

Reviews by users indicate that Datto charges per agent/end-point, and that it offers three plans—Essentials, Premium, and Ultimate.

Kaseya Pricing

Kaseya VSA does not make its pricing available publicly. To receive information, interested prospects must provide their details and wait for a representative to contact them. However, comparison sites place Kaseya on the higher end of the pricing spectrum. The company states it prices its product “roughly 1/3 less than competing solutions” and that the terms and pricing are matched to customer needs. 

Reviews by users indicate that Kaseya charges per agent/end-point.

Syncro Pricing

SyncroMSP’s pricing structure for its integrated RMM and PSA is public and transparent. The company charges per technician license rather than per endpoint. Syncro offers two plans for MSP users, Core and Team. 

The Core plan charges $139 per user per month when billed monthly, and $129 when billed annually. The Team plan offers additional functionalities and costs $189 per user when billed monthly, and $179 when billed annually. The price for both includes multiple integrations.

Pulseway Pricing

The pricing structure of Pulseway is public and transparent. The company bills per end-point/device and offers a calculator that factors in:

  • The length of the contract. The base fee starts from $44 per month for an annual contract and $27 per month for a 3-year contract. Pulseway does not offer a monthly subscription.
  •  The number of endpoints under management. Beyond 5000 endpoints, you will need to contact Pulseway’s sales team for a custom quote. 
  • The number of third-party patching and ransomware detection add-ons.
  • The number of either Bitdefender or Webroot licenses. Pulseway mentions the existence of a security bundle that is more cost-effective when adding multiple security solutions; pricing is available upon request.
  • A one-time fee of $149 for a mandatory ‘Advanced Onboarding and Best Practices’ session.

Pulseway states its pricing is tiered, meaning increased quantities will result in discounts. 

ConnectWise Pricing

ConnectWise RMM does not make its pricing available publicly. To receive information, interested prospects must provide their details and wait for a representative to contact them. The company does state it offers three packages, Essential, Pro, and Premium, with each package building on the previous tier’s features.

Reviews by users indicate that ConnectWise charges per technician license. 

N-able Pricing

N-able’s RMM solution, N-Central, does not make its pricing available publicly. To receive information, interested prospects must provide their details and wait for a representative to contact them. N-able states that they will “put together an N‑central RMM plan that works for you.”

Reviews by users indicate that N-able charges per end-point for their RMM solution, and that the company does “standard annual price increases” on April 1st. 

The pricing of Remote Monitoring and Management (RMM) software has undergone notable transformations over the years. It’s common knowledge that digital solutions evolve rapidly; indeed, the same holds true for their associated price tags.

The shift toward scalability

Predominantly, there has been a decisive shift towards scalable pricing. This means that providers have become more cognizant of the need to offer flexible plans catering to businesses of diverse sizes and capacities. Consequently, small organizations no longer endure excessively high costs for an oversized solution and can invest in platforms proportionate to their requirements.

Rise in custom packages

The emergence of custom packages is another noteworthy trend. Akin to bespoke suits tailored for their wearers, these packages are custom-made based on individual businesses’ unique needs. These comprehensively combine various elements such as user limits, functionalities, and support services—ensuring clients pay purely for what they utilize.

Emphasis on value-based pricing

There’s also an increased emphasis on value-based RMM software pricing. In this model, ‘value’ isn’t exclusively affiliated with product performance or feature set but extends to other dimensions like customer service quality and ease-of-use. Herein lies a massive opportunity—as superior customer service can certainly turn into a compelling USP amidst fierce competition.

In conclusion, the complexion of RMM pricing is not static—it changes in sync with market demands and technological advancements. Embracing these trends allows businesses to optimize expenses while meeting changing digital needs superbly. 

Our recommendation: AI-powered and pay-per-technician 

In conclusion, Atera’s AI-powered, all-in-one RMM platform offers a comprehensive solution for businesses seeking efficient remote monitoring and management capabilities – without breaking the bank. With its user-friendly interface, robust feature set, and flexible pricing options, Atera provides a cost-effective solution that caters to the specific needs of businesses of all sizes. 

Atera ensures transparency and flexibility, allowing you to scale across unlimited devices, without increasing your bottom line. Atera’s RMM platform is a game-changer for businesses seeking a cost-effective solution without compromising on functionality. With its flexible pricing options and comprehensive feature set, Atera empowers businesses to streamline their IT operations and maximize their productivity, all while keeping their budget in check.

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