Enterprise RMM: Recommended features, tools, and tips

Managing IT operations in an enterprise setting is no easy feat. With networks expanding and more endpoints to oversee, keeping track of all devices, resolving technical issues, and maintaining overall system health require robust tools. That’s where Enterprise RMM solutions step in. 

In this guide, we’ll explore the must-have features in any RMM tool and share expert tips on maximizing these solutions, along with AI-powered advancements that are revolutionizing the way IT teams function. We’ll also look at the top enterprise RMM software on the market!

Must-have Enterprise RMM features

When evaluating an enterprise RMM tool, it’s important to consider the following features to ensure it meets your IT management needs:

Real-time device monitoring and alerting

Comprehensive device monitoring is crucial for tracking system health, performance, and security across all endpoints.

Verify that the software you choose has real-time system and server monitoring options and the ability to set alert thresholds that keep you proactive. This way, you can discover and handle issues before they escalate.

In addition, alert fatigue is a real issue for enterprises, so the RMM software should be able to rate the severity of issues so you can better prioritize them.

AI and automation

In an enterprise environment with thousands of endpoints, AI and automation play a key role in maintaining efficiency. To achieve this, the top RMM solutions like Atera, have equipped their platforms with advanced technologies, such as Action AI™, which can take actions on behalf of end-users and technicians. 

For example, Atera’s Action AI can automatically resolve technical issues, monitor devices, summarize tickets, and provide real-time insights into your IT environment. AI capabilities, such as those offered by Atera, save significant amounts of time and are a gateway to better IT operations for enterprises.

In addition, automation should be available for repetitive tasks, such as rebooting devices, deleting internet history and temp files, creating system restore points, running full system scans and CHKDSK, defragmenting, and checking for new updates.

Patch management

Keeping software up to date is essential for preventing security vulnerabilities. A strong RMM tool will provide automated patching, ensuring all devices remain secure.

Your enterprise RMM software should support patch management for Windows, Linux, and Mac, as well as third-party applications. In addition, patch scheduling should be available so that patches can be deployed at times when business operations are least affected.

Patch status summaries should also be available so you can get useful information about the state of your server and desktop patches.

Atera’s patch reports

Reporting and analytics

Detailed reports and analytics provide valuable insights into device performance, network issues, and potential vulnerabilities, allowing IT teams to address concerns proactively.

It’s essential to track data-driven goals, such as system inventory audit, system health, customer and agent health, and licensing. This will help you know exactly what’s going on and make smart, strategic decisions – including taking proactive action before issues escalate.

Simultaneously, it will help you show your value to the bottom line of business operations to your management and clients.

Asset inventory management

Your chosen RMM needs to give you complete visibility in your network – hardware, software, OS, you name it. 

Preferably, it should make it easier for you to get identifying and usage information on every asset, automate mundane maintenance tasks, and make strategic data-driven decisions as you move forward.

IT documentation

One of the common IT complaints on review sites is that companies don’t provide proper documentation. When choosing an enterprise RMM, choose one that lets you create written IT documents and records for all of your business procedures. 

Good documentation tools power team collaboration and offer a self-service portal for your customers where they can seek information.

Create, customize, and automate your own knowledge base, link assets for easy navigation, and simplify onboarding procedures with actually helpful IT documentation.

Integrations

Enterprises often have diverse tech and security stacks that need to work together to make sure they remain efficient. For this reason, good third-party integrations in enterprise RMM software are a must.

To address this, the top enterprise RMM software, such as Atera, offer a broad range of integrations with security, EDR, MDM, remote access, automations, backup, and network monitoring software.

Atera’s Integrations

Top 7 enterprise RMM tools: Benefits & limitations

Let’s see which tool can meet your needs most.

1. Atera

We’ll start with a little shameless plug – Atera’s AI-powered RMM software. We’re not just starting here because Atera meets all the features listed above.

The biggest reason is that Atera stands out as the only RMM software with AI integrated across its entire system, backed by 24/7 support and an industry-disruptive pay-per-technician pricing model.

Unlike most RMM pricing plans, which charge per endpoint, Atera’s per-technician pricing allows IT teams to manage unlimited devices for a fixed monthly/yearly fee.

Benefits

• Real-time monitoring and alerting, remote software installation, patch management, remote maintenance, and asset inventory scanning.
• AI Copilot, which helps automate tasks like device troubleshooting, monitoring, and solving end-user support issues.
• Pay-per-technician pricing, which allows users to manage unlimited endpoints.
• A 24/7 customer support, a dedicated account manager for enterprises, 7-year audit log retention, and 99.9% uptime, among many other things.
• An active IT community, Features Board, and new features are implemented every month to keep you efficient.

Atera’s admin dashboard

The only RMM with AI Copilot 

Atera’s AI Copilot is your trusted IT companion that is accessible from anywhere within the platform. It is ready to assist you in real-time, and you can ask AI Copilot account-specific questions and receive actionable insights, such as:

• “How many devices are currently offline?”
• “How many tickets are currently open?”
• “What was the last action taken on [specific device]?”

“Add AI Copilot insights on demand gif here”

In addition, AI Copilot’s filtering feature is highly beneficial for enterprises with large amounts of devices. Using the AI filters, you can locate specific devices using natural language queries, like:

• “List endpoints with high CPU usage.”
• “Find all servers missing security patches.”

This removes the need for manual filtering, which is highly inefficient and time-consuming. 

What can the Atera AI Copilot do?

In addition to the above, Atera’s AI Copilot helps to:

• Troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. Atera Copilot analyzes real-time device data and provides AI-powered solutions, allowing you to resolve issues faster and minimize downtime.
• Summarize tickets instantly to speed up troubleshooting. Ticket management is simplified as Copilot generates instant summaries, helping technicians focus on resolving problems rather than sifting through lengthy ticket details.
• Generate responses and select tone of voice. Whether you’re drafting an email or a ticket response, Copilot can generate context-specific replies and even adjust the tone to match your audience.
• Provide proven AI solutions based on device diagnostics and ticket history. By analyzing historical data, Copilot offers personalized recommendations and AI-driven solutions, ensuring consistent and reliable troubleshooting.
• Generate knowledge base articles from your ticket resolutions. Save time by converting your ticket resolutions into valuable knowledge base articles, improving your internal resources, and enabling self-service for common issues.
• Create custom, context-specific scripts in seconds. Need to run a specific command or perform an action? Copilot helps create tailored scripts instantly so you can automate tasks efficiently.
• Receive tailored OID recommendations based on device descriptions. Simply insert a device description, and Copilot will provide customized OID recommendations to enhance monitoring and management.
• Convert your words into precise terminal commands instantly. Streamline your workflow by transforming verbal commands into terminal actions, reducing the time spent on manual entries.
• Communicate with you in writing or voice. Whether you prefer typing or speaking, Copilot’s versatile interface allows for communication in both formats, providing flexibility for busy IT teams.

Atera Pricing

Atera’s pricing plans for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera’s pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

You can get started with Atera on a 30-day free trial with no credit card required.

2. N-able N-central

One of N-able’s products, N-central, is RMM software for MSPs and IT teams. Its key features include scripting, patch management, asset management, real-time monitoring, and alert management. It aims to be an all-in-one RMM software, although it misses key capabilities enterprises may need, such as IT ticketing. 

For more features, it can be integrated with other N-able products, such as Cove Data Protection. 

Pros:

• N-able offers many products that you can combine to create your ideal RMM stack, although this can mean high costs
• Automatic device discovery feature for mapping out your IT network
• Manage your clients’ endpoints from a unified location

Cons:

• According to customers, the development has slowed down, and there have been minimal AI innovations.
• Customer support can be slow to respond or may not respond at all.
• N-central integrates with other N-able products, but third-party integrations are lacking.

N-central Pricing:

• The pricing is based on a custom quotation.

3. Datto RMM

Datto RMM is a remote monitoring solution that lets users secure, monitor, and manage various endpoints, such as workstations and servers. When issues are detected on endpoints, the platform automatically alerts its users. Datto RMM’s network topology maps help to map out client networks. 

Datto RMM can be integrated with Autotask PSA for PSA capabilities. 

Pros:

• It can be combined with other Datto and Kaseya products
• Topology mapping feature for mapping our IT infrastructure
• Automated patch management

Cons:

• Datto is owned by Kaseya, which according to customers, comes with slow customer service. Users also mention that the software’s quality has declined since the acquisition.
• A common criticism from Datto customers on Capterra is that the software has an outdated interface.

Datto RMM Pricing:

• The pricing is based on a custom quotation.

4. Kaseya VSA

Kaseya VSA is RMM software that simplifies tasks like device monitoring, patch management, mobile device management, and remediation. It also has a remote access tool for troubleshooting and resolving device issues remotely.

Kaseya VSA offers integrations with other Kaseya and Datto products.

Pros:

• Unified RMM, remote access, and patch management
• Customizable reporting and analytics
• Auto-remediation of issues

Cons:

• Customers report inconsistent customer service experience, which is similar to what Datto users reported.
• Users mention that Kaseya VSA’s user interface would need a rehaul
• Limited innovations in AI-powered IT management

Kaseya VSA Pricing:

• The pricing is based on a custom quotation.

5. TeamViewer Remote

TeamViewer Remote helps enterprises deliver faster service across IT and OT so that operations don’t stop due to tech issues.

Its RMM ensures consistent uptime through time-saving shortcuts that allow immediate responses from anywhere in the world, without worrying about travel overheads, while protecting data security and privacy. Moreover, TeamViewer provides efficient resource allocation, making it easier to demonstrate your team’s value and prove its ROI with specific data.

Pros:

• The number one praise for TeamViewer Remote is that it does what it says it does: Lets you support users remotely efficiently.
• Some customers were surprised by how many more useful features they discovered than what they expected.
• Even users without much tech knowledge find it easy to use.

Cons:

• Sometimes, there are connectivity issues, and the platform can be pretty slow.
• Audio drivers don’t work properly.
• The desktop is outdated.

6. NinjaOne

NinjaOne aims to provide reliable solutions that enterprises can integrate and learn in a few days, so they can start returning their investment, serve more endpoints, and innovate pretty quickly.

NinjaOne has a mature API that integrates with almost any ecosystem, making operations easy.

Pros:

• Intuitive interface and powerful automation features that make your work more efficient.
• Detailed reports that easily clarify asset status and help detect problems before they have a big impact.
• Customer service is of high quality

Cons:

• While customers appreciate that updates are released often, some voice concerns that they’re released without being fully fleshed out, just to say they’ve been released. Plus, some don’t even work initially, according to user reviews. 
• Documentation isn’t as clear as it could be, and ticketing isn’t as efficient as desired.
• NinjaOne answers a lot of business and technical needs, but when there are glitches, sometimes it takes time for them to be resolved. Some uninstallations are way more complex than expected, according to customer reviews.

7. ManageEngine Endpoint Central

ManageEngine Endpoint Central unifies IT, security, and other departments around the same workflow and source of truth. You can consolidate management across mobile, desktop, and server-focused teams and then drive automation in over 100 OS versions.

The software was designed to be the main platform when you orchestrate your tool workflow, and it integrates with many other tools that complement it. It’s very comprehensive, you can monitor not only endpoint and app performance, although that’s a big part of it, but also employee sentiment and experience.

Pros:

• 200+ guided automation workflows and 400+ scripts that are ready for use.
• Patches can be thoroughly vetted before they get deployed.
• Customer support is available 24/7 every day of the year, and you get a single contact point for tickets. There’s also an active forum, where customers help each other.

Cons:

• Some customers feel that the vast amount of features comes at the expense of quality.
• Changing screens is an uncomfortable process, with screens flashing and requiring users to take too many steps.
• The dashboard isn’t intuitive or easy to use.

The enterprise RMM solution you need 

As we look to the future of IT management, Atera RMM stands at the forefront with its AI-driven approach and comprehensive toolset. Particularly designed for Managed Service Providers (MSPs), Atera’s AI Copilot is revolutionising the Information Technology landscape. This AI-powered solution offers features such as AI-driven device diagnostics, automated ticket summaries, and real-time troubleshooting, significantly enhancing IT operation efficiency and productivity.

Atera’s blend of automation offers a glimpse into the future of IT management. As technology continues to evolve, platforms like Atera that emphasize efficiency, scalability, and proactive management will likely become indispensable. 

Whether you’re an IT department looking to optimize operations or an MSP aiming to enhance service delivery, Atera RMM presents a compelling solution worth exploring.

An easy step to take to get started? Contact Atera’s sales team today to discuss your specific needs in more detail.
Or, you can try Atera for free for 30 days and see how it can make your enterprise more agile!