Enterprise RMM: Recommended features, tools, and tips

Managing IT operations in an enterprise setting is no easy feat. With networks expanding and more endpoints to oversee, keeping track of all devices, resolving technical issues, and maintaining overall system health requires robust tools. That’s where Enterprise RMM solutions step in. 

In this guide, we’ll explore the must-have features in any RMM tool and share expert tips on maximizing these solutions, along with AI-powered advancements that are revolutionizing the way IT teams function.

Must-have Enterprise RMM features

Following are some of the key features we’ve made sure our customers have, and that they seem to benefit from most.

When evaluating an enterprise RMM tool, it’s important to consider the following features to ensure it meets your IT management needs:

Real-time device monitoring

Comprehensive device monitoring is crucial for tracking system health, performance, and security across all endpoints.

Verify the software you choose has both system and server monitoring options in real-time, with the ability to set alert thresholds that keep you proactive. This way, you can discover and handle issues before they escalate.

Automation capabilities

Automation reduces repetitive tasks, enabling IT teams to streamline workflows, set up alerts, and automatically resolve common issues without manual intervention.

Choose a tool that helps you automate repetitive tasks, to free your technicians to add more value to the company, or to take on more clients without being overworked.

Some of the tasks you can aim to automate include rebooting devices, deleting internet history and temp files, creating system restore points, running full system scans and CHKDSK, defragmenting, and checking for new updates.

When you find a tool with hundreds of automation scripts, that’s a good sign.

Patch management

Keeping software up to date is essential for preventing security vulnerabilities. A strong RMM tool will provide automated patching, ensuring all devices remain secure.

Your tool needs to offer patches for Windows, Mac, Chocolatey and Homebrew, or provide integrations that allow that. Look for options that support you in installing and programming exactly what you need, even down to details like when computers will reboot.

Reporting and analytics

Detailed reports and analytics provide valuable insights into device performance, network issues, and potential vulnerabilities, allowing IT teams to proactively address concerns.

It’s essential to track data-driven goals, such as system inventory audit, system health, customer and agent health, and licensing. This will help you know exactly what’s going on and make smart, strategic decisions – including taking proactive action before issues escalate.

Simultaneously, it will help you show your value to the bottom line of business operations to your management and clients.

Asset inventory management

Your chosen RMM needs to give you complete visibility in your network – hardware, software, OS, you name it. 

Preferably, it should make it easier for you to get identifying and usage information on every asset, automate mundane maintenance tasks, and make strategic data-driven decisions as you move forward.

IT documentation

One of the common IT complaints on review sites is that companies don’t provide proper documentation. Choose an enterprise RMM that lets you manage documentation in a way that positively stands out.

Create, customize, and automate your own knowledge base, link assets for easy navigation, and simplify onboarding procedures with actually helpful IT documentation.

Integrations

Aim to gain access to a robust marketplace of third-party apps that have partnered up with your chosen RMM. Discover, test, and deploy to your heart’s content, until you build the IT environment that supports your enterprise most.

Top enterprise RMM tools: Benefits & limitations

Let’s see which tool can meet your needs most.

Atera

We’ll start with a little shameless plug – our own AI-powered Atera. Its RMM offers full control and visibility to help you move into a proactive strategy even at a large scale.

We’re not just starting here because Atera checks off all the feature boxes listed above. The biggest reason is that Atera specializes in serving unlimited endpoints, with a pay-per-technician RMM pricing model that makes it cost-effective to automate more of your work and get 10x as much done.

Benefits:

• Real-time monitoring and analytics, remote software installation, patch management, remote maintenance, and asset inventory scanning.
• Greater accuracy when responding to tickets to reduce the back and forth and get faster results across a broad range of IT issues.
• Get comprehensive remote session summaries, including what actions were taken and what needs to happen next.
• Enterprises get premium customer support, a dedicated account manager, 7-year audit log retention, and 99.9% uptime, among many other things.
• New features every month to keep you efficient and at the edge of technology.

The only RMM with AI Copilot 

The Atera AI Copilot is your trusted IT companion, designed to support IT teams with their day-to-day tasks. Copilot enhances your IT operations with AI-driven capabilities, empowering technicians to troubleshoot and resolve issues more effectively.

What can the Atera AI Copilot do?

1. Troubleshoot IT issues using real-time device diagnostics and AI-recommended actionsAtera Copilot analyzes real-time device data and provides AI-powered solutions, allowing you to resolve issues faster and minimize downtime.
2. Summarize tickets instantly to speed up troubleshootingTicket management is simplified as Copilot generates instant summaries, helping technicians focus on resolving problems rather than sifting through lengthy ticket details.
3. Generate responses and select tone of voice
   Whether you’re drafting an email or a ticket response, Copilot can generate context-specific replies and even adjust the tone to match your audience.
4. Provide proven AI solutions based on device diagnostics and ticket history
   By analyzing historical data, Copilot offers personalized recommendations and AI-driven solutions, ensuring consistent and reliable troubleshooting.
5. Generate Knowledge Base articles from your ticket resolutions
   Save time by converting your ticket resolutions into valuable knowledge base articles, improving your internal resources, and enabling self-service for common issues.
6. Create custom, context-specific scripts in seconds
   Need to run a specific command or perform an action? Copilot helps create tailored scripts instantly, so you can automate tasks efficiently.
7. Receive tailored OID recommendations based on device descriptions
   Simply insert a device description, and Copilot will provide customized OID recommendations to enhance monitoring and management.
8. Convert your words into precise terminal commands instantly
   Streamline your workflow by transforming verbal commands into terminal actions, reducing the time spent on manual entries.
9. Communicate with you in writing or voice
   Whether you prefer typing or speaking, Copilot’s versatile interface allows for communication in both formats, providing flexibility for busy IT teams.

In conclusion, Atera RMM emerges as a powerful, all-in-one IT management solution that caters to both IT departments and MSPs. Its comprehensive feature set, including real-time monitoring, AI-powered automation, and flexible remote management capabilities, positions it as a strong contender in the RMM market. The unique per-technician pricing model offers scalability and cost-effectiveness, especially for growing organizations. While Atera excels in many areas, potential users should carefully evaluate their specific needs against Atera’s offerings. With its high customer satisfaction ratings and continuous improvements, Atera RMM is certainly worth considering for businesses looking to streamline their IT operations and enhance their service delivery.

NinjaOne

NinjaOne aims to provide reliable solutions that enterprises can integrate and learn in a few days, so they can start returning their investment, serve more endpoints, and innovate pretty quickly.

NinjaOne has a mature API that integrates with almost any ecosystem, making operations easy.

Benefits:

• Intuitive interface and powerful automation features that make your work more efficient.
• Detailed reports that easily clarify asset status and help detect problems before they have a big impact.
• Customer service is of high quality

Limitations:

• While customers appreciate that updates are released often, some voice concerns that they’re released without being fully fleshed out, just to say they’ve been released. Plus, some don’t even work initially, according to user reviews. 
• Documentation isn’t as clear as it could be, and ticketing isn’t as efficient as desired.
• NinjaOne answers a lot of business and technical needs, but when there are glitches, sometimes it takes time for them to be resolved. Some uninstallations are way more complex than expected, according to customer reviews.

Zabbix

Zabbix is an enterprise-grade platform for monitoring IT infrastructure. You can get going in 10 minutes on-premise or in the cloud, and monitor all your servers and networks, among others. You get full visibility into all your systems and data.

Zabbix is an open-source enterprise RMM that’s totally free to use. The company generates revenue by selling customer support and consulting services.

Benefits:

• Whether you want it agent or agentless, you can monitor millions of metrics at once.
• Zabbix makes your data easy to understand by efficient visualization. It’s simple to see which issue is more urgent, and how it’s impacted by its historical context.
• There are many shortcuts that help you customize the platform to what your team actually needs.

Limitations:

• The dashboard is less modern than other tools.
• Documentation isn’t straightforward. Customers spend a lot of time reviewing it to understand what they need to do.
• The platform is free if you don’t pay for customer support, but you might end up wasting lots of time configuring on your own, so for some customers, it feels like the “free” aspect isn’t as free as they initially thought.

TeamViewer Remote

TeamViewer Remote helps enterprises deliver faster service across IT and OT, so that operations don’t stop due to tech issues.

Its RMM ensures consistent uptime through time-saving shortcuts, that allow immediate responses from anywhere in the world, without worrying about travel overheads, while protecting data security and privacy.

Moreover, TeamViewer provides efficient resource allocation, making it easier to demonstrate your team’s value and prove its ROI with specific data.

Benefits:

• The number one praise for TeamViewer Remote is that it does what it says it does: Lets you support users remotely efficiently.
• Some customers were surprised by how many more useful features they discovered than what they expected.
• Even users without much tech knowledge find it easy to use.

Limitations:

• Sometimes, there are connectivity issues, and the platform can be pretty slow.
• Audio drivers don’t work properly.
• The desktop is outdated.

ManageEngine Endpoint Central

ManageEngine Endpoint Central unifies IT, security, and other departments around the same workflow and source of truth. You can consolidate management across mobile, desktop, and server-focused teams, and then drive automation in over 100 OS versions.

The software was designed to be the main platform when you orchestrate your tool workflow, and it integrates with many other tools that complement it. It’s very comprehensive, you can monitor not only endpoint and app performance, although that’s a big part of it, but also employee sentiment and experience.

Benefits:

• 200+ guided automation workflows and 400+ scripts that are ready for use.
• Patches can be thoroughly vetted before they get deployed.
• Customer support is available 24/7 every day of the year, and you get a single contact point for tickets. There’s also an active forum, where customers help each other.

Limitations:

• Some customers feel that the vast amount of features comes at the expense of quality.
• Changing screens is an uncomfortable process, with screens flashing and requiring users to take too many steps.
• The dashboard isn’t intuitive or easy to use.

The enterprise RMM solution you need 

As we look to the future of IT management, Atera RMM stands at the forefront with its AI-driven approach and comprehensive toolset. The integration of ActionAI™ and the Ai Copilot demonstrates a commitment to innovation that could redefine how IT teams operate. 

Atera’s blend of automation, real-time monitoring, and predictive capabilities offers a glimpse into the future of IT management. As technology continues to evolve, platforms like Atera that emphasize efficiency, scalability, and proactive management will likely become indispensable. 

Whether you’re an IT department looking to optimize operations or an MSP aiming to enhance service delivery, Atera RMM presents a compelling solution worth exploring.
Try it for free for 30 days and see how it can make your enterprise more agile!