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Breaking barriers and redefining IT: NexGen X builds success with Atera

NexGen X

Founded by Matt Helfer, a seasoned professional with a background in computer science, a successful tenure at renowned companies like Apple and Catapult Systems, and a military career as a flight engineer, NexGen X is driven by a wealth of industry expertise. Helfer’s diverse background provides him with a unique perspective on the IT landscape and the shortcomings of existing solutions. Recognizing the need for a transformative IT management platform, he discovered Atera—a game-changing solution that would revolutionize their operations and pave the way for unprecedented success. Leveraging his expertise and the cutting-edge capabilities of Atera, NexGen X has established itself as a formidable force in the IT industry.

Atera really has made things easy. Now, we can focus ‌on the things that we’re trying to solve versus having to try to fight the RMM software while trying to work on the structure of our company. It’s just one thing that we don’t have to worry about.”

IT Support Specialist, NexGen X

Simplicity meets functionality

Impressed by Atera’s clean and intuitive interface, Helfer decided to give it a try. To his delight, he found that Atera was much more streamlined and user-friendly compared to other options. Setting up and configuring Atera took only three days, compared to the two weeks required for tools he used previously. Matt likened Atera’s interface to using an iPhone, where everything is straightforward and easy to navigate.

One of the significant advantages of Atera for NexGen X is its simplicity. Helfer’s employees quickly adapted to using Atera without any formal training. The intuitive design allowed them to figure out the platform on their own, minimizing the need for technical support. This ease of use has enabled NexGen X to focus more on problem-solving and less on grappling with complex software.

“Atera really has made things easy. Now, we can focus ‌on the things that we’re trying to solve versus having to try to fight the RMM software while trying to work on the structure of our company. It’s just one thing that we don’t have to worry about, says Helfer.

Streamlining operations and saving time

NexGen X specializes in serving small to medium-sized businesses. With a focus on efficient IT management, they leverage Atera to meet their clients’ needs effectively. Atera’s automation capabilities have been a game-changer for NexGen X, saving them significant time and costs. For instance, they can remotely adjust power management settings on all client computers, removing the need for manual adjustments. Additionally, Atera streamlines processes such as installing proprietary software on multiple computers simultaneously, benefiting both NexGen X and their clients.

It almost seems like our previous solution was a cookie cutter for a bunch of different products that they pieced together, whereas Atera feels like it was built from the ground up to be a single pane of glass.” 

IT Support Specialist, NexGen X

NexGen X confidently recommends ESET and Axcient, solutions he adopted through the Atera App Center, to their clients, ensuring comprehensive cybersecurity and reliable backups. With ESET’s full suite of protection, including beyond antivirus measures, all 234 devices are safeguarded, giving Helfer peace of mind. Axcient seamlessly integrates with Atera, providing hassle-free backup management and minimizing the risk of data loss. By leveraging these solutions, NexGen X strengthens their operations and offers their clients robust security and data resilience.

Enabling growth and expansion

As NexGen X continues to expand its services, they have recently obtained government contracts, extending their reach to state, local, and federal organizations. This growth showcases the trust and credibility that NexGen X has established in the industry. With plans to expand operations to various cities in the coming years, NexGen X is poised for continued success. Through their partnership with Atera, they are well-equipped to meet the evolving IT needs of businesses across different sectors.

As NexGen X expands its operations to different states, they have a clear vision to continue leveraging Atera as their trusted IT management solution. The remote capabilities provided by Atera will be instrumental in managing technicians in various locations without the need for physical offices. NexGen X is also exploring opportunities to incorporate AI further into their operations, leveraging automation for increased efficiency.

Overall, Atera has proven to be an invaluable tool for NexGen X, allowing them to provide exceptional IT services to their clients while maintaining a streamlined and scalable operation. With Atera’s support, NexGen X is well-positioned for continued growth and success in the IT industry.

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