Top 11 Pulseway Alternatives to Elevate Your IT Ops in 2025

Choosing the right IT management software for an IT team is not an easy task, especially when there are so many options available.

Pulseway has been one of the popular solutions for over a decade, but many IT teams are looking for alternatives for various reasons.

In this article, we have reviewed and listed the 11 best Pulseway alternatives for running your IT operations in 2025 – according to our research and opinion. Before diving into the alternatives, let’s start by looking at Pulseway, its specializations, and why IT teams want to switch away from it.

What is Pulseway?

Pulseway is an RMM/PSA software used by IT teams and MSPs to remotely monitor, manage, and control their IT infrastructure remotely.

The company was founded in 2011, and from the start, its goal has been to develop a simple tool for IT professionals and MSPs to manage their systems and processes.

Why look for a Pulseway alternative?

After reviewing Pulseway customer reviews on G2 and Capterra, we found that customers were unhappy with the available customer support, changes since the Kaseya acquisition, and the pricing structure.

Let’s look into each of these in more detail.

1. Changes since the Kaseya acquisition

In the past decade, Kaseya has gradually acquired more ownership in Pulseway, now owning 100% of it. Many customers aren’t happy with this, as Kaseya has a reputation for making significant changes to the software after acquiring it.

Related to the acquisition, one Reddit user said, “The makers of Pulseway, MMSOFT Design Ltd, are now 100% owned by Kaseya. It is also starting to come with the push for 3 year contracts etc.”

Pulseway review via Reddit

Similar to what Kaseya does, Pulseway has started offering 3-year contracts for customers, which many customers aren’t happy about.

Plus, in the past year, the free version of Pulseway was removed, illustrating the changes following the Kaseya acquisition:

Pulseway review via Reddit

2. Customer support quality has declined

Pulseway provides cross-platform support, meaning it has its own agents for Windows, Mac, and Linux. Support can be contacted by phone and email.

According to Pulseway customers, customer support quality has seen a decline in the past few years. 

One Reddit user said, “It’s becoming increasingly difficult to get the support we need when issues arise. For those of us who rely on Pulseway as the lifeline of our businesses, this lack of responsiveness isn’t just inconvenient, it’s completely unacceptable.”

Pulseway review via Reddit

Every IT professional who has been around the block once or twice knows the importance of customer support – it’s a no-brainer that it is crucial to choose an IT Ops platform with stellar support if something goes wrong. As a benchmark for what strong support should look like; you should look for a solution with 24/7 reliable support because an IT disaster can happen at any time.

And if you prefer to handle problems yourself, try to find a provider with a large knowledge base of asynchronous resources, including both live and on-demand webinars and an extensive blog. Pulseway users might have an easier time handling cross-platform support if they had a knowledge base and resource library that is more extensive.

3. Pricing structure limits scalability

Pulseway’s RMM pricing structure is based on pay-per-endpoint/device pricing. As a result, customers are charged for each new endpoint/device they add, which can quickly become expensive and prevent scaling profitably.

Pulseway has a pricing calculator on their website that reveals the true price. For example, if you manage 1000 endpoints, the cost is $3137 per month:

Pulseway pricing calculator

The per-endpoint pricing model makes it difficult for businesses to grow and scale without IT costs getting out of hand. Plus, Pulseway has extra for features such as third-party patching and ransomware detection:

Pulseway add-ons

As an alternative, you may want to look at IT Ops platforms with pay-per-technician pricing structures that won’t hit you with a surprise surcharge on your bill because your number of endpoints has increased. That’s why it’s crucial to find a provider with a transparent pricing model, so you have a solid understanding of what you’re investing in upfront.

What are Pulseway’s specializations?

Although these should be standard features in today’s IT software, two specializations Pulseway customers have reported on are ease of use and the available mobile app.

1. Ease of use

According to Pulseway users on G2, the platform is easy to use and deploy. In addition, one G2 user mentions that Pulseway integrates easily with most of their IT support tools.

2. Available mobile app

Pulseway customers on G2 have reported that the mobile app is easy to use and has most of the same features as the Windows version. This is beneficial to those who wish to manage their IT environments from their mobile devices.

The pros and cons of Pulseway

To summarize the two previous sections on Pulseway’s specialties and limitations, see the following bullet points.

The pros, according to customers:

• Pulseway’s setup process is straightforward, and the software is simple to use
• Pulseway has a fully-featured mobile app that allows remote monitoring and management via a mobile device.

The cons, according to customers:

• The quality of Pulseway’s customer service has declined in the past years
• Customers aren’t happy with the changes after the Kaseya acquisition
• Pulseway’s pay-per-endpoint pricing model gets expensive quickly and prevents scaling

The 11 best Pulseway alternatives for IT teams in 2025

Now let’s look at the 11 best Pulseway alternatives for running your IT operations in 2025, according to our own research and findings.

1. Atera

Atera vs. Pulseway: Key differences

1. Key features: Atera and Pulseway both provide remote monitoring and management (RMM), patch management, IT services automation, help desk and ticket processing, and network monitoring tools for IT teams. While Pulseway is mainly used by small businesses, Atera’s IT management platform is suitable for both enterprises and SMBs. 

Out of the two platforms (or any other IT management platform), Atera is the only one offering Agentic AI, called Action AI™, which is revolutionizing the IT industry.

2. AI advancements: At Atera, we recently launched an innovative AI tool: AI Copilot. This IT companion is designed to maximize the effectiveness and efficiency of IT technicians worldwide. AI Copilot is like your personal assistant, answering account-specific questions in real time and helping with generating ticket summaries, writing scripts, command-line generation, real-time device troubleshooting, and so much more. 

Atera users who have taken advantage of all that AI Copilot has to offer have even seen 10X faster ticket resolution.

Among the AI features is the ability to handle common complaints with an AI help desk, a feature Pulseway can’t offer. Atera’s AI can resolve 50% of tickets to help organizations eliminate Tier-1 support, cut down response and resolution times, and boost operational efficiency by leveraging AI and automation.

“Add AI Copilot ticket summarization gif here”

3. Third-party integrations: Another feature that makes Atera stand out is our robust collection of third-party integrations. If you are looking for the perfect IT Ops software, then you know that integrations can up the ante when it comes to building an all-in-one package for your team. We have created an incredible library of integrations in categories like security, backup, PSA, remote access, and more. 

Some of our customers’ favorite third-party integrations that are supported by Atera include Splashtop, AnyDesk, Keeper, Ironscales, Webroot, Google Calendar, QuickBooks, IT Glue, Chocolatey, and many, many more. Check out the full library of integrations supported by Atera here – plus, if you don’t see what you are looking for, you can still connect to your favorite apps through API.

4. Pricing structure: Atera and Pulseway both have transparent RMM pricing, unlike most RMM solutions that require custom quotes. Out of the two, Atera is the only one using pay-per-technician pricing. Pulseway uses a pay-per-endpoint pricing structure, which can get expensive as the amount of your endpoints increases.

Tip: For more details, read our comparison between Atera and Pulseway.

1. Features and capabilities

Atera is an entirely cloud-based RMM, so there’s no need to install a dedicated MSP software or solution for IT departments, which also simplifies the onboarding and learning process.

Pulseway has both cloud-based versions and desktop apps for Windows users. While this might seem great at first, customers have reported that the functions are split between the web interface and the desktop app, adding complexity to using the software.

2. User interface and customer support

Atera is known for having an intuitive user onboarding experience, and there are no onboarding fees for customers, whereas Pulseway charges new customers $149 as part of their onboarding process.

Atera’s interface is super intuitive, so you can be up and running in minutes; no specialized training or onboarding fees are required! 

Atera’s admin dashboard

If problems arise during the onboarding, customers can always contact Atera’s 24/7 customer support. Plus, we have a wide range of resources, including tutorials, a knowledge base, and an active IT community.

At Atera, ongoing education and professional development are simply part of our mantra. We’ve even created a totally unique IT Game: Apollo IT. Set in outer space, this game allows you to take on IT-related challenges by interacting with our specially programmed AI chatbot. So whether you are new to the world of IT or you’re an IT veteran, you can sharpen your skills and hone your logic and problem-solving abilities with this fun, intergalactic adventure! 

Pulseway provides the same service but at an additional cost. They also don’t offer 24/7 customer support, making getting help quickly difficult when something goes wrong.

3. Pricing and value for money

Where Atera stands out is the pay-per-technician model for IT departments and pricing plans for MSP, which allows customers to add as many endpoints/devices as they want without growing their bottom line.

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

You can get started with Atera on a 30-day free trial, with no credit card required!

In comparison, Pulseway charges pay-per-endpoint/device, which can become expensive for companies with many endpoints or devices.

Because of how expensive Pulseway pricing can get, some small business owners also mentioned they couldn’t afford to add specific devices to Pulseway, making their security more vulnerable.

Pulseway offers a 14-day free trial for its customers, whereas Atera has a 30-day free trial.

4. Customer reviews and rating

Atera’s G2 Rating: 4.6 out of 5 stars (780+ reviews)

What Atera users are saying on G2:

• “Atera offers remote access, update management, and a ticketing system under one platform. In the past, we used 2 or 3 different systems for the same need,” a G2 user says.

• “Atera’s per-technician pricing was a huge plus since we don’t have to worry about costs when scaling with more endpoints,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

What Atera users are saying on Capterra:

• “After trying out several RMM software, we decided that Atera was the best choice as it provided the most value,” a Capterra user says.

• “If you’re tired of juggling a million IT tasks, give Atera a try. It’s seriously simplified my life and saved me tons of time,” a Capterra user says.

2. Syncro

Syncro is an RMM and PSA platform that helps businesses automate and streamline their IT operations. Due to its simple features, it is aimed especially at small businesses that don’t have highly complex processes.

Similarly to Atera, Syncro also offers a pay-per-technician pricing model. Although Syncro has its advantages, enterprises and mid-sized businesses looking for scalable IT management solutions will quickly find that Syncro may not keep up with the growth.

G2 Rating: 4.5 out of 5.0 (200+ reviews)

Syncro’s Capterra Rating: 4.6 out of 5.0 (70+ reviews)

Syncro Pricing:

• Core: $139 per month, per user
• Team: $189 per month, per user

3. Domotz

Domotz provides MSPs and IT professionals with the ability to monitor networks and IT infrastructure from a single, unified platform. Looking into customer reviews of Domotz, we see that the platform is mainly known for its ease of use. Those with little or no experience with RMM platforms will likely have no problem using it.

As a downside, customers complain that Domotz is expensive to use. The main reason is Domotz’s pay-per-site pricing model, which is expensive for companies with multiple sites. If this describes your situation, you may want to consider alternatives like Atera, which has the pay-per-technician model.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Managed devices: $1.50 per month, per device (20 device minimum)

4. ConnectWise Automate

ConnectWise Automate helps IT teams automate manual processes and as a result, enhance their effectiveness. It provides RMM tools for discovering and managing multiple devices, monitoring IT issues, and automating their responses.

It can handle complex processes and is a scalable solution for larger teams. However, many ConnectWise Automate users mention that the number of functionalities is almost too much, making the software complex, hard to use, and navigate around. If this is your situation, look for another ConnectWise alternative.

G2 Rating: 4.1 out of 5.0 (130+ reviews)

Capterra Rating: 4.1 out of 5.0 (130+ reviews)

ConnectWise Automate Pricing:

• Custom quotation: To find out the pricing for ConnectWise Automate, you need to request a quotation from their team

5. LogMeIn Resolve

LogMeIn Resolve is another RMM solution that is suitable for small and midsize businesses. The software allows IT professionals to remotely monitor and manage their network infrastructure, endpoints, and devices. It also monitors the real-time health and performance of servers and other network components.

Small businesses looking for an easy-to-use Pulseway alternative may find LogMeIn Resolve a suitable solution. LogMeIn Resolve is most likely not powerful enough for growing IT teams that require a robust RMM solution with a ticketing system, reporting, and patch management capabilities.

G2 Rating: 4.4 out of 5.0 (300+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access: $23 per month, up to 25 devices (billed annually)
• Remote Support Plus: $44 per month, up to 100 devices (billed annually)
• Standard: $57 per month (billed annually)
• Premium: Custom pricing available, reach out to the GoTo sales team for more info

6. NinjaOne

NinjaOne is an IT management platform that combines device management, patch management, and remote access into one platform. Users looking for customizable RMM software may find NinjaOne a good alternative to Pulseway.

One downside of NinjaOne is that it doesn’t have PSA built-in. This is something that Pulseway (as well as Atera) offers in its software. If integrated PSA is essential to you, as it is for most IT teams, look for another NinjaOne alternative.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

7. Kaseya VSA

Kaseya VSA provides IT teams with the ability to automate tasks and workflows, manage devices remotely, and protect endpoints with threat detection and automated patch management. Similarly to Pulseway, Kaseya VSA customers report ease of use, regardless of their previous RMM experience.

Kaseya VSA has a similar downside to Pulseway, which is the onboarding process. Customers on G2 mention that the onboarding fees are high, and onboarding trainers aren’t always genuinely interested in helping you.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

8. Naverisk

Naverisk is an all-in-one IT and service desk solution that provides remote monitoring and management, patch management, and automation tools for IT professionals. Unlike Pulseway, Naverisk is an entirely web-based RMM solution.

Customers say Naverisk’s ticketing system is its main drawback. Many G2 users say it is difficult to locate old tickets that teams worked on previously and that searching for specific tickets is clunky.

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

• Based on a custom quote, prices start at $110 per month.

9. Jira Service Management

Jira Service Management provides IT service management capabilities, which help dev and operations teams respond to incidents and requests more quickly. 

One drawback to Pulseway was its steep pricing structure. In comparison, Jira Service Management is quite affordable, and there is even a free version that allows really basic IT service management. However, Jira Service Management does not offer the advanced RMM capabilities, patch management, and PSA tools most IT teams need.

G2 Rating: 4.2 out of 5.0 stars (750+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (600+ reviews)

Jira Service Management Pricing:

• Free: Free for up to 3 technicians
• Standard: $22 per month, per technician
• Premium: $49 per month, per technician
• Enterprise: Pricing based on custom quotation. Visit their website to learn more.

10. Freshservice

Freshservice is a cloud-based service desk and IT service management solution designed for companies of all sizes. Freshservice belongs to the Freshworks product family and it integrates well with other Freshworks products.

Freshservice is similar to Jira Service Management in that it covers the basic ITSM needs for IT teams. If you’re looking for a Pulseway alternative that can manage IT issues and assets and provide basic IT automation that reduces your workload, Freshservice may be a good option. However, it doesn’t provide the RMM capabilities most IT teams are looking for.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (500+ reviews)

Freshservice Pricing:

• Starter: $19/month/agent
• Growth: $49/month/agent
• Pro: $95/month/agent
• Enterprise: Based on a custom quotation

11. ManageEngine Endpoint Central

ManageEngine Endpoint Central enables users to manage desktops, laptops, servers, mobile devices, and tablets from one central location. The software helps technicians to automate their desktop management tasks with various capabilities.

Since it’s almost exclusively focused on remote management, it is more effective for that purpose than Pulseway. As a drawback, customers have complained that the software is not very user-friendly. If ease of use is a priority for you, consider another alternative, like Atera.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month for 50 devices
• Enterprise: Starting at $124 per month for 50 devices
• UEM: Starting at $139 per month for 50 devices
• Security: Starting at $205 per month for 50 devices

Different add-ons on ManageEngine can increase the price.

Find the right Pulseway alternative for your needs 

Now that we have reviewed the top Pulseway alternatives, you should have a better grasp of what the top alternatives are. But at the end of the day, you’ll need to decide what’s best for you and your organization’s needs.

If you’re looking for an IT management platform with powerful RMM capabilities, automated patch management, help desk and ticket processing, and industry-leading AI features, you can rely on Atera.
If you want to experience Atera better as a platform, don’t forget to take advantage of our 30-day free trial. If you have questions specific to your organization’s operations, contact our sales team for more information about how we can help streamline your IT processes.