Atera vs Syncro - which IT tool fits your business needs

When comparing the best IT management tools out there, Atera and Syncro are two that come up often. These two platforms have many similarities and differences, and here we will take a closer look at what sets these two platforms apart to help you make an informed decision between the two.

Our review will delve into features, usability, pricing, and support, all tailored to IT decision-makers. Below, we have done thorough research on your behalf and reviewed Atera and Syncro. This article offers a comprehensive comparison between two leading IT management platforms to determine the best RMM software

Atera vs. Syncro: An overview

Both platforms aim to help streamline the workflow of IT departments and have designed their interface to reflect that. While Atera and Syncro are rated highly for their ease of use, we are recognized and awarded by G2 for both our ease of use and ease of setup. In fact, in 2024, Atera was awarded “Most Implementable” for Mid-Market users by G2’s user feedback platform.

For a quick comparison of Atera and Syncro, you can read the following table:

Below, you can also see a user satisfaction rating comparison of Atera and Syncro. It considers factors such as the level of available features, customer support, ease of use, and how well it meets requirements. 

For a detailed user satisfaction rating comparison, including user feedback and performance metrics, explore the full analysis here. This report will help you decide which solution best meets your IT management needs.

To dive deeper into Atera vs. Syncro, keep on reading!

User interface and usability

Both Atera and Syncro aim to help streamline the workflow of IT departments, and their interfaces have been designed to reflect that. While Atera and Syncro both score highly in ease of use, Atera slightly outperforms Syncro across all ease of use categories:

Atera’s users praise its ease of use, and in 2024, G2 named it a “Most Implementable” solution for mid-market companies.

Below is a look into both Atera’s and Syncro’s admin dashboards:

Both Atera and Syncro also extend access through mobile apps. This means technicians can take on tickets or any other IT task that comes up right from their phones. The app even allows technicians to remote into devices, making it a highly convenient option for monitoring your network.

Atera has received much praise for the usability and the intuitive nature of our platform. For example, an IT administrator from an enterprise company shared on G2, “The interface is easy to use and very easy to implement on devices.”

Features and capabilities

Atera and Syncro offer a variety of shared features to support IT teams, including:

• RMM (remote monitoring and management)
• PSA (professional services automation)
• Ticket tracking and automation
• Patch management
• Reporting & analytics

These features have become the norm for IT management platforms, as they are necessary to maintain efficient and effective IT departments.

In addition to these, both Atera and Syncro offer various IT integrations, including with antivirus, remote access, automation, and accounting software. Some of the integrations that both platforms offer include Webroot, Bitdefender, Emsisoft, and Splashtop.

While Atera and Syncro appear to have similar functionality at first glance, Atera has standout capabilities that Syncro lacks, one of which is Atera’s AI.

At Atera, we’ve developed a built-in AI system, Atera’s Action AI™, that helps maintain an efficient and effective workflow and cuts the number of support tickets that get to technicians by as much as 50%. Our AI system does this by providing solutions to frequent issues your customers run into – without anyone in your organization even lifting a finger.
Atera customer Leeds United recently shared that their tickets have been reduced by 25-35% after starting to use Atera’s AI Copilot.

For a company of Leeds United’s size (350 full-time staff and over 1000 on game days), this ticket reduction was substantial and helped them improve service delivery without compromising device security. In addition to ticketing, Atera’s AI Copilot assists with real-time device troubleshooting, command-line and script generation, summarizing remote sessions, and creating knowledge base articles directly from tickets.

Performance and reliability

When it comes to performance and reliability, both Atera and Syncro receive positive customer reviews. Both platforms work hard to maintain consistent reliability in their systems to ensure smooth operation and business continuity.

Atera has a slight advantage over Syncro in this category, with a higher overall customer rating on G2. We received higher ratings for the ease of use of our platform, which is an essential component of smooth IT operations.

One G2 user stated, “Atera is quick and offers reliable connections to multiple PCs simultaneously.”

Effective customer service is also a major component of high performance and reliability scores. At Atera, we are incredibly proud of our top-tier customer service offerings and quick response times. 

If you ever do experience downtime, we are here to help. But don’t just take our word for it. Check out this review from user Michael B., an IT support engineer at the mid-market level:

Michael’s review characterizes Atera’s customer support as “highly efficient” – his issues were largely handled within minutes.

Pricing and value for money

Syncro offers two RMM pricing plan options: their core plan of $129 per month and team plan of $179 per month. The features of the two plans are very similar, with the team plan having a few more features for dividing and conquering as a team, such as ticket assignment systems and the capacity for simultaneous remote sessions.

The Syncro pricing model also has unspecified add-on fees for most common IT management integrations such as Webroot, Bitdefender, and Acronis. The price can quickly increase once you begin adding your necessary integrations to your plan.

Atera’s pricing model is fully transparent and shows any ‘hidden fees’ that will impact the total cost of using the product, which means you can see how well it will fit into your IT budget. 

Atera’s pricing plans begin at $149 per month and go up to $219 per month, depending on your IT department’s needs. Enterprise customers can request a custom quotation for more tailored offerings.

Many of Atera’s integrations, such as Splashtop, Homebrew, and Cholocatey, are part of its plans at no additional cost.

Customer support and community

IT support is one of the most (if not the most) important parts of a good IT management platform. When issues arise, help should be available immediately. To solve this, Atera offers 24/7 live chat and email support for all users, while Syncro has 24/5 customer support available.

In addition, both Atera and Syncro offer self-help resources for their communities. These include tutorials, discussion boards, and script libraries to help you use the platform as effectively and efficiently as possible.

At Atera, we go a step further for our community with regular events and webinars to discuss how to make the most of our products and explore industry trends and insights to keep our users in the know.
We are also incredibly proud of our active Atera Community. This community is a forum where countless Atera users interact, sharing tips, tricks, and helpful hints and asking for support when they need it. Our live support agents are available around the clock, but sometimes, brainstorming with peers is the best way to solve an IT issue that you simply cannot crack.

To further improve customer service, Atera Copilot encourages end-users to resolve issues on their own by providing automated ticket responses and suggesting relevant knowledge base articles.
A G2 user appreciated this feature and mentioned, “Atera Copilot is amazing, and the knowledge base generation feature saves us so much valuable time!”

Security and compliance

Atera and Syncro follow industry-standard security compliance with features like MFA (multi-factor authentication). Atera is also SOC II Type I certified! 

Our Network Discovery tool allows for real-time tracking of devices on your network. It helps you easily maintain security across your network by helping you spot unauthorized devices, safely onboard new devices, and develop data backup and disaster recovery plans.

Additionally, we are constantly increasing our commitment to compliance and security. Our smart logging and reporting capabilities, as well as real-time data insights, help you proactively respond to any issues that arise to avoid downtime and reduce cybersecurity threats. 

Plus, automated patch management and the ability to create custom patching schedules further reduce vulnerabilities in your IT ecosystem.

User feedback and reviews

With all the usability, features, and capabilities, it’s no surprise that both platforms have earned positive user reviews. Reviews like the ones you can see below highlight the real-world value of each platform and how well each platform supports its users.

Based on the G2 comparison, Atera beats out Syncro in literally every category:

Most reviewers favor Atera’s interface over Syncro’s. One Capterra user specifically mentioned that “Syncro was comparable to Atera, but we didn’t like the interface and workflow.”

Atera was designed from the ground with ease of use in mind, and it’s easy to navigate between the different features. The onboarding process is effortless, and new users are up and running within an hour.

More often than not, Atera surpasses Syncro in its ability to meet the needs of an IT department and support its users when they need assistance. This is likely linked to our commitment to getting real feedback from our feedback to help us regularly update the platform.

Atera is the optimal platform for IT departments

Despite the strengths that both Atera and Syncro bring to the table, Atera’s all-in-one IT management platform, accompanied by Action AI™, transparent pay-per-technician pricing, and robust integrations, makes it the top choice for most IT teams.

This is also evident from the customer reviews on both platforms. Atera has received over 1,500+ G2 and Capterra reviews with an average rating of 4.6 out of 5.0 stars, while Syncro has received about 300 reviews with an average rating of 4.5 out of 5.0 stars.
However, if you’re still on the fence about deciding between Atera and Synchro, try the free trial of both systems so you can choose based on actually using the system. And if you still have questions, get in touch with the sales team to find out if Atera is the right fit for your IT team.