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When considering the best IT management platforms out there, Atera and Syncro are two that come up often. These two platforms have many similarities and differences, and here we will take a closer look at what sets these two platforms apart to help you make an informed decision between the two.

In order toIn order to enable and prepare you to make informed decisions, we’ve conducted thorough research on your behalf. This article offers a comprehensive comparison between two leading IT management platforms to determine the best RMM tool: Atera and Syncro. Our analysis will delve into features, usability, pricing, and support, all tailored to IT decision-makers. Let’s begin our exploration.

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User interface and usability

Both platforms aim to help streamline the workflow of IT departments and have designed their interface to reflect that. While Atera and Syncro are rated highly for their ease of use, we are recognized and awarded by G2 for both our ease of use and ease of setup.

Atera's interace
Atera’s system interface

Syncro's interface
Syncro’s user interface

We also extend mobile access to our customers through our industry-leading app. For IT technicians, this means they can take on tickets or any other IT task that comes up right from their phone. The app even allows technicians to remote into devices. This makes it a highly convenient option for monitoring your network.

Features and capabilities

Atera and Syncro offer a variety of shared features to support IT teams and individuals, such as RMM (remote monitoring and management), PSA (professional service automation) abilities, ticket tracking, and patch management. These features are commonplace for an IT management platform, as they’ve become essential to efficient and effective IT department performance.

In addition to these capabilities, both platforms offer various IT integrations to maintain security, productivity, and more for IT departments and the network they support. A few of the integrations that both platforms offer include Webroot, Bitdefender, Emsisoft, and Splashtop. 

At Atera, we’ve developed a built-in AI-powered IT system that helps maintain an efficient and effective workflow, and that cuts the number of support tickets that get to technicians by as much as 50%. Our AI system does this by providing solutions to frequent issues your customers run into—without anyone in your organization even lifting a finger.

We also offer different solutions for IT departments, versus for MSPs,  which helps provide flexibility in pricing and functionalities for different needs. 

Syncro, on the other hand, defaults to an IT management model for IT MSPs, which means that some of the features and capabilities of the platform may not be relevant to an internal IT department.

One of the biggest differentiators between Atera vs Syncro is that we incorporate AI into our platform. This addition makes operating the IT department’s daily and repetitive tasks a breeze by taking care of them before a technician is even aware they need to be done.

Performance and reliability

When it comes to performance and reliability, both Atera vs Syncro receive positive customer reviews. Both platforms work hard to maintain consistent reliability in their systems functioning to ensure the smooth functioning of systems and business continuity. Which means you can feel confident in the performance and consistency of each platform. 

We, however, have set ourselves apart from Syncro in this category with a higher customer rating from the credible review company, G2. We received higher ratings for the ease of use of our platform, which is an essential component of smooth IT operations.

Pricing and value for money

Syncro offers two RMM pricing plan options: their core plan of $129 per month and team plan of $179 per month. The features of the two plans are very similar, with the team plan having a few more features for dividing and conquering as a team, such as ticket assignment systems and the capacity for simultaneous remote sessions.

The Syncro pricing model also has unspecified add-on fees for most common IT management integrations such as Webroot, Bitdefender, and Acronis. The price can skyrocket once you begin adding your necessary integrations to your plan.

Our pricing model is fully transparent and shows any ‘hidden fees’ that will impact the total cost of using the product, which means you can see how well it will fit into your IT budget. Atera’s pricing range begins at just $129 per month for our “Pro” plan, with tiered options depending on your organization’s needs. 

And at just $129/month, you even gain access to our suite of AI tools. That’s one of many reasons why our customers find Atera to be well worth it for the money.

Customer support and community

Both Atera vs Syncro offer robust resources for their communities. They both create opportunities to connect with other users and tools to make the most of their platforms. These resources include tutorials, discussion boards, and script libraries to help you use the platform as effectively and efficiently as possible.

At Atera, we go a step further than Syncro for our community with regular events and webinars to discuss how to make the most of our products and explore industry trends and insights to keep our users in the know.

Security and compliance

Atera and Syncro follow industry-standard security compliance with features like MFA (multi-factor authentication). Atera is also SOC II Type I certified! 

Our Network Discovery tool allows for real-time tracking of devices on your network, allowing you to easily maintain security across your network by helping you spot unauthorized devices, safely onboard new devices, and develop data backup and disaster recovery plans.

User feedback and reviews

With all the usability, features, and capabilities, it’s no surprise that both platforms have earned positive user reviews. Reviews like the ones you can see below highlight the real-world value of each platform and how well each platform supports its users.

Based on G2 comparison, Atera beats out Syncro in literally every category.

Reviewers on Capterra favor Atera’s interface over Syncro’s. The main reason for this is that Atera was designed from the ground with ease of use in mind, and it’s easy to navigate between the different features. The onboarding process is effortless, and new users are up and running within an hour.

More often than not, Atera surpasses Syncro in its ability to meet the needs of an organization and support its users when they need assistance. This is likely linked to our commitment to getting real feedback from our feedback to help us regularly update the platform.

Atera is the optimal system for IT professionals

Despite the strength that both of these platforms bring to the table for IT professionals, Atera’s system built specifically for both IT departments, as well as managed service providers makes it the standout choice. With the addition of our Network Discovery and AI features, we provide the most efficient option for optimizing workflows and helping IT professionals do their jobs.

However, if you’re still on the fence about deciding between Atera and Synchro, try the free trial of both systems so you can choose based on actually using the system. And if you still have questions, get in touch with the sales team to find out if Atera is the right fit for your organization.

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