Atera vs. Devolutions: In-depth comparison for IT teams

Interested in an Atera vs. Devolutions comparison? We’ve got you. Both of the platforms fall under the IT management category, but ultimately, they serve different purposes. 

Atera is an all-in-one, AI platform for IT management with a focus on RMM, patch management, remote access, and more. In contrast, Devolutions is an IT security and management suite, with products for remote, credentials, and access management.

To fully understand the differences between Atera vs. Devolutions (and where Atera stands as a Devolutions alternative), we’ve made this article. Keep on reading to learn more.

Atera vs. Devolutions: An overview

Here’s an overview of Atera vs. Devolutions, in a simple table format:

Let’s now move to the in-depth part of our review.

#1: Features and capabilities

While Devolutions offers a suite of products for IT security and management, Atera is an all-in-one, AI platform for IT management.

Atera’s key features include:

• Atera’s RMM: For remotely monitoring and managing devices, servers, switches, and other network devices.
• Robin by Atera: To handle 80% of first-tier support fully autonomously, without technician involvement.
• Atera’s AI Copilot: To assist technicians in handling more complex issues, running health checks, generating remote session summaries, and more.
• Remote access: For accessing Windows, Mac, and Linux devices remotely for technical support.
• Asset management: To track physical devices (e.g., servers, laptops, and networking equipment) and automatically discover them using Atera’s Network Discovery.
• Patch management: To keep your devices and third-party applications up to date.
• Ticketing and help desk
• Reporting and analytics

In contrast, Devolutions’ IT security features include:

• Remote desktop manager: Launch remote sessions across Windows, macOS, and Linux devices. 
• Privileged access management (Password management): Controls access to privileged accounts through role-based permissions, credential vaulting, automated password rotation, and just-in-time access with approval workflows. Full session recording and audit trails are included, backed by zero-knowledge architecture and SOC 2 Type II, SOC 3, and ISO/IEC 27001:2022 certifications.
• Devolutions Hub Business: Store credentials (passwords, passkeys, and other company information)
• Scripting & automation: Supports PowerShell scripting and workflow automation for routine IT tasks, similar to Atera’s IT automation.
• Devolutions Server: Self-hosted credential and access management solution for IT teams requiring full control.
• Devolutions Gateway: the VPN alternative for relaying RDP, VNC, SSH etc.
• AI assistant (AI-powered scripting, translation, proofreading, and MCP-driven automation)
• MFA support: (TOTP, YubiKey, Duo, RADIUS etc.)

While Atera and Devolutions overlap in remote access, scripting, and automation, they’re ultimately different products for different needs. For IT teams requiring all-in-one IT management software with Agentic AI, Atera is arguably the leading choice. 

Unlike Atera’s Robin and AI Copilot, Devolutions has no autonomous IT agents performing tasks on behalf of technicians. Let’s look at this more next.

#2: Agentic AI development

As we mentioned, of Atera and Devolutions, Atera is the only one with Agentic AI technology, capable of eliminating 40% of your IT workload instantly.

Atera’s Robin delivers enterprise-grade IT support to every employee. It does this in three steps:

1. Robin intakes the request – Robin works across Teams, Slack, email, third-party tools, and Atera’s Customer Portal. It clarifies the problem and asks follow-up questions to collect the full context needed for resolution.

2. It takes required actions – Robin troubleshoots like a human technician and takes approved actions on the device, network, or in the cloud. Actions include password resets, app installs, health checks, and much more.

3. It learns and adapts – What’s unique, Robin learns about your IT environment and improves its troubleshooting capabilities over time.

As a result, up to 92% of your tickets are resolved autonomously by Robin, and first response times drop to 0.1 seconds.

Praveen R. commented on the benefits of Atera’s Robin and said, “The AI agents filter issues and take action automatically, so only meaningful notifications reach the team. IT Autopilot resolves many problems quietly in the background, which makes monitoring feel much calmer overall.”

In contrast, Devolutions has introduced AI capabilities within Remote Desktop Manager, including a built-in AI chat assistant, AI-assisted scripting, translations, and proofreading. 

It also features an MCP (Model Context Protocol) server that enables direct AI automation within IT workflows.

This is what Devolutions’ AI scripting looks like:

Atera’s second AI agent, AI Copilot, also helps with scripting and proofreading, but also expands to other areas of IT management.

When an issue is too complex for Robin, it escalates it automatically to a human technician, which is when Atera’s AI Copilot comes in handy. AI Copilot’s capabilities include:

• Generating remote session summaries, with full context of the issue
• Running health checks, diagnosing issues, suggesting actions, and resolving them
• Providing ticket summaries, with instant context at a glance
• Generating scripts and command lines from plain-text instructions
• Turning tickets into ready-to-use KB articles

And we’re not the only ones touting Atera’s AI agents. Atera was selected as the #1 best AIOps tool by both G2 and SourceForge, solidifying its spot as the market leader.

#3: Pricing and value for money

Atera and Devolutions price their products differently. Atera offers all-in-one packages for IT departments and MSPs. 

With one Atera pricing plan, you can access all key IT management features and be eligible for AI Copilot and Robin.

In contrast, Devolutions offers packages for its different products. For example, if you need remote access, IT operations, and access management, you’ll need to select three different packages, each with its own monthly subscription.

If you’re just testing out, Devolutions offers a free plan for solo users. Both Atera and Devolutions also have 30-day free trials for the paid plans.

With both platforms, you can manage unlimited devices without increasing the price. What Atera users love about the platform is that with a single plan, you can truly handle everything when it comes to IT management. This is how Pha L. described this benefit:

#4: User interface and usability

To compare the user interfaces, let’s look at how both Atera and Devolutions look to everyday users.

To begin, here’s a screenshot of Atera’s dashboard:

In contrast, here’s a picture of Devolutions’ admin dashboard:

While we might be a bit biased, we truly believe that Atera offers more intuitive dashboards for IT management.

Atera has received some of the highest ease-of-use ratings in the industry, and users like Rafael G. continuously praise it on G2:

Devolutions has also generally received strong ratings for its user interface, although users like Hannes W. do say it has a steep learning curve:

#5: Customer support and community

Compared to other best RMM software, Atera’s key advantage is its 24/7 live chat and email support. Whenever you have an issue, you can always reach out to our technical team, no matter your plan.

Atera’s other support methods include a knowledge base, Atera’s community, video learning hub, and frequent webinars we run.

For Devolutions, a knowledge base, community forum, and a product academy are available. 

Devolutions’ level of customer support depends on the plan you have. Here’s what’s available for each plan:

Devolutions’ phone and chat support hours are Monday to Friday, 7:30 a.m. to 6:00 p.m. EDT.

With Atera offering 24/7 live chat and email support on all plans at no extra cost, it definitely has an edge in this area. 

Aditya T. described Atera’s support and said: “The standout part for me is the support team; whenever there’s an issue with any functionality, like a dropdown not looking right or a default view shuffling the tickets in an unwanted way, the Atera support team is quick to fix these issues right away.”

#6: User feedback and reviews

On G2 alone, Atera has gathered 1,000+ reviews, with an average rating of 4.6 stars out of 5.0. In contrast, Devolutions has 150+ reviews with a rating of 4.7 stars.

Atera users often praise the platform’s AI integration and automation. In fact, this is mentioned in 390 reviews on G2:

Jan N. commented on Atera Robin’s capabilities and said, “The AI agents resolve many recurring issues automatically, and IT Autopilot takes care of background maintenance. As a result, fewer interruptions reach the team, and we can stay focused on higher-value work.”

Nagma P. from an enterprise team mentioned this about Atera:

In contrast, Devolutions’ reviews are generally positive as well. This is how Brad M. commented on Devolutions Remote Desktop Manager:

Atera vs. Devolutions: A conclusion

Still not sure whether Atera or Devolutions fits better for your organization?

For IT teams requiring an all-in-one IT management platform that’s future-proof, Atera is arguably the best choice. With industry-leading Agentic AI, per-technician pricing, 24/7 support, and all-in-one functionality, Atera makes IT management easier and more autonomous than ever.

Devolutions, on the other hand, is purpose-built for remote access and privileged access management and excels in areas like zero-knowledge encryption and compliance certifications. Organizations with IT security and access control requirements can find it a suitable option.
For IT management, Atera eliminates the complexity and makes it easy to get started. Simply sign up for the 30-day free trial; no credit card is required!