Atera vs NinjaOne: In-depth review for IT managers in 2025

Atera and NinjaOne are two of the leading IT management platforms on the market today. Each one offers unique features and capabilities designed to meet the needs of modern IT departments. 

IT managers often weigh the differences between the two platforms and how they align with their goals, needs, and IT budgets. While the two platforms might seem similar at first glance, they differ in important ways.

In this in-depth review, we’ll compare Atera and NinjaOne’s features, usability, RMM pricing, and support so that you can make an informed decision about which platform is right for you. Our promise is to be as objective as possible.

Atera vs. NinjaOne: An overview

For a quick overview of Atera vs. NinjaOne, we have created the following table:

Let’s also look at the G2 user satisfaction rating of the two platforms. The user satisfaction rating considers each platform’s performance metrics, user reviews, capabilities, and the achieved ROI. Here is a look into the rating comparison:

We’ll provide an in-depth comparison of features, usability, RMM pricing, and support so that you can make an informed decision about which platform is right for YOU. And we promise to do our best to be as objective as possible.

Let’s get right into it and look at G2’s user satisfaction rating. The platform compares their performance metrics, user reviews, capabilities and munch more. Blow you can have a glimpse of their comparison. If you want the extensive analysis click on link after the screenshot.

See the full comparison here.

Next, we’ll compare Atera and NinjaOne in even more detail.

Pricing and value for money

The pricing models used by Atera and NinjaOne vary significantly. Atera uses a pay-per-technician model, while NinjaOne employs a pay-per-endpoint model. Unfortunately, the ability to compare ends there, as NinjaOne does not share its pricing publicly.

At Atera, we believe in transparent pricing. Enterprise clients can receive a custom quote, but our standard plans for IT departments range from $149 to $219 per month and from $129 to $209 per month for MSPs.

Atera’s IT department pricing plans are as follows:

And the MSP pricing plans are as follows:

We also offer a 30-day free trial with no credit card required so that MSPs and IT department decision-makers can gain a better understanding of the product before committing.

In terms of ROI, Atera’s per-technician licensing system means that companies pay a fixed cost regardless of how many devices are on the system. This makes scaling cheaper and more flexible, and you can add more devices as you grow without increasing your bottom line.

As for NinjaOne, the pricing system can add up quickly, especially for larger IT organizations. The per-endpoint pricing means that the more endpoints you manage, the higher the monthly/yearly cost will be.

User interface and usability

Atera and NinjaOne both offer innovative solutions that provide IT departments with RMM (remote monitoring and management) capabilities, patch management tools, scripting, reporting, and so on.

Effectively using these features relies heavily on the platform’s user interface and overall usability.

Related to usability, many users have reported that Atera has a more intuitive UI. Atera users, such as NexGen, compare the interface to that of an iPhone, whose navigation is straightforward and simple.

Atera users can be up and running within a few minutes thanks to its easy onboarding and intuitive admin dashboard:

We have put in the work to create dashboards and user interfaces that are easy to navigate and require less ramp-up time to get everyone on the same page. IT departments can onboard new technicians easily, and MSPs can set up customer profiles in no time.

In comparison, some NinjaOne users have expressed that the dashboards can be difficult to navigate at first and require additional training to get new users onboarded.

One NinjaOne user on G2 specifically expressed that the navigational menus for administrators are poor, which arguably makes IT management more difficult.

Features and capabilities

Both Atera and NinjaOne provide a set of features aimed towards IT departments and MSPs.

Both platforms are known for their successful RMM solutions, which provide complete visibility and control over IT infrastructures, solidifying their reputation as the best RMM solutions.

Despite the similarities, there are distinct differences between the two when looking at the features closer.

Atera’s top offerings include:

• RMM – for remotely monitoring and managing various endpoints, such as workstations, servers, and SNMP-enabled devices.
• Patch management – to automatically deploy patches for Windows, MacOS, and Linux devices and third-party applications.
• PSA – to handle end-user support requests, generate knowledge base articles, create customer portals, and manage contracts and billing.
• IT automation – to help automate tasks, such as patch management, scripting, and device troubleshooting.
• Remote access – to remotely access Windows and Mac devices for troubleshooting various issues.

In comparison, NinjaOne’s top offerings include endpoint management, patch management, remote control, and endpoint backup.

Both Atera and NinjaOne also offer mobile apps to perform IT management tasks on the go.
Of the two platforms, Atera is the only one with a fully-fledged PSA, meaning IT teams can truly perform all IT management tasks from one platform. A NinjaOne user on G2 mentions “sometimes missing having RMM and PSA under the same vendor.”

When looking at the automation and AI offerings, both Atera and NinjaOne offer automation for patch management, ticketing, and device troubleshooting. Of the two, only Atera has AI capabilities, which help to 10X technician efficiency and revolutionize IT management.

For some of our customers, Atera’s Action AI™ has been a game-changer. Take Leeds United, for example. Leeds United previously struggled with heavily manual processes and spreadsheets that caused inefficiencies. 

Atera’s Copilot identifies and resolves any device issue, Windows or Mac, in seconds with AI-generated actions, which can be seen below:

With Atera’s AI, their processes are more streamlined and ticket volume has reduced by 25-35%, as users are empowered to resolve many issues on their own. This has freed up their IT staff to focus on more complex tasks and has improved the overall user satisfaction.  
As Zach, the service desk analyst, from the Leeds United pointed out “using Atera’s AI is like having another team member.”

Performance and reliability

As any IT professional knows, reliability is the key to smooth IT operations. Excessive downtime can lead to security risks and more problems, so it’s important to choose a platform that sets you up for success. 

Both Atera and NinjaOne offer scalability to meet the needs of growing organizations, although their pricing models differ significantly – more on this momentarily.
But as we mentioned, downtime can really throw a wrench in your day–which is exactly what happened in early 2024 when NinjaOne servers went down for agent updates. This caused mayhem for MSPs around the globe who were using NinjaOne, with one Reddit user sharing:

And we totally agree. But listen, no software is perfect, and we’re not trying to claim to be. On July 19th, 2024, Atera was not affected by the infamous Crowdstrike outage compared to other IT tools. We worked very hard to provide a solution for affected users. Find here the solution we found.

Customer support and community

Customer support is an essential piece of reliability when it comes to IT products. To address this, Atera offers 24/7 customer support through live chat and email, while NinjaOne offers limited support through phone and email. 
Both Atera and NinjaOne have robust user communities and forums where customers can share scripts, troubleshoot issues, and discuss common questions and concerns. Both platforms also offer resources, tutorials, and knowledge bases for self-assistance.

Another big piece of an IT community is IT events, which is why at Atera, we love getting involved with the community by attending and putting on events that help IT professionals excel in their craft. Whether it be in-person IT conferences, meet-ups, or online events, there will always be an IT event coming up where you can connect with Atera staff and other IT professionals who are also looking to learn and grow.With our active community of users, 24/7 live agents, and a variety of digital learning resources, we have a lot of options for anyone who needs a hand getting started. We’re proud of our IT community, and we look forward to welcoming you into the Atera family.

Atera and NinjaOne customers often discuss the available support on platforms like G2, Capterra, and Reddit. After all, when issues arise (as they always do), technical support should be available immediately so end-users don’t have to wait.
Reddit users often highlight Atera’s 24/7 support, which provides immediate assistance. According to one Reddit user, “Support is Atera’s best part, and you can chat with someone on the platform in under a minute.”

In comparison, several Reddit users of NinjaOne have expressed concerns about the available support. One Reddit user specifically mentioned that “while the product is great, their support is trying and couldn’t assist with some of the problems faced.”

Security and compliance

You may have heard of NinjaOne’s reputation as a security-focused product, but you might not know (yet!) that Atera offers cybersecurity measures as well. Both of the platforms have encryption, two-factor authentication, and data privacy features to ensure data integrity.

At Atera, we have doubled down on our commitment to security and compliance. We prioritize adherence to industry standards such as MFA, and we offer smart logging and reporting. We are always growing and expanding our offerings so that you can have the peace of mind that comes with knowing your organization is not at risk.

User feedback and reviews

Users generally comment that Atera’s pricing model makes our product much more accessible for both startups looking to scale without breaking the bank and larger companies whose costs would add up fast with NinjaOne’s pay-per-endpoint structure. 
Related to pricing, one Capterra user mentioned achieving 6-figure cost savings after switching to Atera’s pay-per-technician pricing model:

Capterra review of Atera

The reviewer also mentioned that “after considering NinjaOne and other Atera alternatives, Atera was a clear winner.” 

Overall, users find Atera easier to use and set up, while they believe that Ninja has more features for companies with extremely specific needs.

AI-powered IT: only with Atera

We hope that this side-by-side comparison has helped you understand why Atera is a strong NinjaOne alternative. While both platforms are leading IT department management products that offer comprehensive solutions and automation, we’re partial to Atera. Why?

Atera’s suite of products comes at a more approachable cost due to our disruptive pay-per-technician pricing model. We’re able to offer a top-quality platform — powered by AI end-to-end — at a much more attainable price, and with our constant growth and expansion of platform offerings, you’re sure to find everything you need with Atera.

Atera’s AI ticketing system offers 10X efficiency for IT teams, and customers have reported 95% faster ticket resolution times! It even offers.

Of course, we encourage IT department decision-makers to conduct further research to find out which platform best aligns with your organization’s goals. Whether that is requesting demos, exploring online resources, or signing up for free trials, it’s crucial that you evaluate the platforms firsthand. And we’re happy to assist you in that process.

One easy step to take? Get in touch with our team today to discuss your specific requirements and how Atera can help.