The top NinjaOne alternatives for IT teams in 2025

One of the most important decisions IT organizations can make is choosing the right IT management software. In the end, the right platform can save you money and free up your time for strategic projects or further complicate things and increase your bottom line.

NinjaOne is a known platform for IT teams, but many are looking for an alternative because they find it lacking for one reason or another.

In this article, we’ll take a closer on industry leaders. This time we’ll look at NinjaOne and its limitations and specializations, and we’ll list the 11 best NinjaOne alternatives for 2025 – from our research and findings.

What is NinjaOne?

NinjaOne provides IT teams with a solution for monitoring and managing endpoints through its IT management software. It’s key features are endpoint management, remote control, simple ticketing, and backups. 

NinjaOne was founded in 2013 and is used by IT teams around the globe, according to its website.

Why look for a NinjaOne alternative?

According to review sites, some of the main reasons NinjaOne customers are switching to an alternative include a lack of key IT management features, a lack of customer support service, and a RMM pricing structure that lacks scalability.

Let’s look into each of these in more detail.

1. Lacking user experience

NinjaOne misses key IT management features that many IT pros seek, such as PSA and AI for task automation. This can be a real drawback for IT teams that want to simplify IT management and perform all tasks under one platform.
One G2 user mentioned “missing having both RMM and PSA under one platform.”

2. NinjaOne’s support staff may not be knowledgeable

NinjaOne provides technical customer support via phone and email, as well as a knowledge base for self-help. Some users on Reddit have shared frustrations with the support team’s technical expertise. 
For example, one Reddit user noted that when they faced an issue, the support staff suggested troubleshooting steps that were too basic for experienced IT professionals:

While the general consensus is that NinjaOne’s support answers quickly, Reddit users in the same thread had left comments that you may not get a response from the support team:

The lack of product knowledge and slow response times in customer support can be a real problem for customers who require immediate assistance.

3. The pricing structure doesn’t support scaling

NinjaOne’s pricing structure is based on the pay-per-endpoint model, which means you pay for the amount of endpoints you manage. This isn’t ideal for larger IT organizations or for those looking to minimize their costs as they grow.
This is something NinjaOne customers have left reviews on, as one Capterra user mentioned “NinjaOne can become little pricey if you have many users or a low number of users but very endpoint heavy.”

Another feedback from Capterra users was the lack of transparency in NinjaOne’s pricing:

NinjaOne doesn’t publicly showcase its pricing, so you need to contact their sales team to find it out.

What are NinjaOne’s specializations?

NinjaOne does have its specializations too. Two common specializations customers report on are remote management and patch management capabilities.

That being said, NinjaOne’s competitors also offer these functionalities.

1. Remote management capabilities

Customers have found NinjaOne’s remote management for multiple systems and devices helpful. One of the G2 users mentioned that NinjaOne helps them manage multiple systems remotely and keep track of ticketing.

2. Available integrations

While NinjaOne doesn’t offer PSA capabilities built-in, it does integrate with different PSA software, as well as with cybersecurity, antivirus, accounting, and automation software. One G2 user mentioned that the “integrations are very useful.”

The pros and cons of NinjaOne

To summarize the pros and cons of NinjaOne, take a look at the following bullet points.

The pros:

• Remote management tools that enable customers to manage their client’s IT infrastructure’s remotely
• NinjaOne’s patch management tools help automate IT workload and the different processes involved in it
  

The cons, according to customer reviews:

• Lacking key IT management features, such as advanced AI and PSA
• Customer support staff may not be knowledgeable enough of the software and waiting times can be long
• NinjaOne’s pay-per-endpoint model can get expensive for large organizations and those looking to scale

The 11 best NinjaOne alternatives for IT teams in 2024

After comparing different solutions, the following are arguably the best NinjaOne alternatives for IT teams.

1. Atera

Atera Vs. NinjaOne: Key differences

Both Atera and NinjaOne offer remote management capabilities, patch management, and robust integrations with 3rd-party software. Of the two, only Atera offers a true all-in-one platform for enterprises with scalable pricing, built-in RMM and PSA, and AI-powered features.

No matter your IT organization’s size, Atera is known for having an easy onboarding process with 24/7 live agent support. While most NinjaOne customers report ease of use, the lack of strong customer support can make it difficult to use the platform if problems arise.

Atera’s pricing is based on pay-per-technician, whereas NinjaOne uses pay-per-endpoint model pricing. Adding new endpoints with NinjaOne increases the price quickly, whereas Atera enables you to add as many endpoints as you need without increasing the price. This enables greater scalability.

Atera and NinjaOne are leading IT management solutions, each offering robust features for IT organizations. For a detailed comparison of their capabilities, user reviews, and performance metrics, check out the comprehensive G2 analysis here.

1. User interface and usability

Atera users, like NexGen, compare Atera’s interface to that of an iPhone, where navigation is simple and straightforward. It takes only a few minutes for new users to get up and running, and once done, the admin dashboard is intuitive and easy to navigate.

NextGen’s IT support specialist Helfer also mentioned:

“Atera really has made things easy. Now, we can focus ‌on the things that we’re trying to solve versus having to try to fight the RMM software while trying to work on the structure of our company. It’s just one thing that we don’t have to worry about.”

While many NinjaOne customers find the software easy to use, users have complained that NinjaOne’s dashboards can be difficult to navigate at first and require additional training.

2. Customer support and community

No matter how robust the system is or how experienced your IT team may be, there may come a point when customer support is needed. Both Atera and NinjaOne have active IT communities where customers can share scripts, troubleshoot issues, and discuss common problems. 

Where Atera really makes its mark in its extensive library of resources, tutorials, and knowledge bases. Getting started with Atera is easy, thanks to our active community of users, 24/7 live agent support, and a variety of digital resources for self-learning and assistance.

3. Pricing plans and value for money

The main advantage of Atera’s pricing is that it’s based on a pay-per-technician model. This means you can add as many endpoints to your system as you want without having your prices go up. For larger organizations managing thousands of endpoints, this can be a real game-changer.

Another factor is transparent pricing, which we’re big believers in at Atera. While enterprises can request a custom quotation for more tailored offerings, the standard pricing plans for IT departments range from $149 to $219 per month. 

Below are Atera’s pricing plans laid out.

The pricing plans for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

The pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

You can get started with Atera on a 30-day free trial with no credit card required.

4. Customer reviews

Atera’s G2 Rating: 4.6 out of 5 stars (750+ reviews)

What Atera users are saying on G2:

• “Atera is incredibly easy to implement and use. The AI-driven troubleshooting has helped us to resolve issues 70% faster, a G2 user explains.” 

• “After using a few separate software for the same tasks, our company settled for Atera, a G2 user says.”

Capterra Rating: 4.6 out of 5 stars (400+ reviews)

What Atera users are saying on Capterra:

• “Atera Copilot helps us to solve tickets in a very short time by analyzing tickets and suggesting professional replies, a Capterra user explains.” 

“Atera’s pay-per-technician pricing is a game changer and allows us to better forecast spending, a Capterra user tells.”

2. Kaseya VSA

Kaseya VSA streamlines the management of different IT operations, such as handling complaints, tickets, audits, monitoring performance, and reporting. While some NinjaOne customers have reported the platform as hard to navigate at first, ease of use is one of Kasey VSA’s strong points.

Kasey VSA uses a similar pricing structure to NinjaOne, and you have to request a demo to get the pricing from them. If transparent pricing is a must-have for you, you may want to consider an alternative like Atera.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.0 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

3. Pulseway

Pulseway enables MSPs and IT teams to monitor and control their IT processes remotely. Some of its main features are real-time monitoring of system performance, remote access to devices for troubleshooting, automated alerts for potential issues, and reporting capabilities.

One advantage of Pulseway over NinjaOne is the available mobile app. With a 4.4 out of 5-star rating and over 5,000 reviews on Google Play alone, it is known to be an effective solution for IT teams seeking to do remote management via mobile devices. As a downside for Pulseway, customers have reported that tech support is slow to respond at times.

G2 Rating: 4.6 out of 5.0 (110+ reviews)

Capterra Rating: 4.7 out of 5.0 (300+ reviews)

Pulseway Pricing:

• Basic: Custom pricing available. Visit their website to find out how much the price is based on your own situation.

4. N-sight RMM

N-sight combines remote monitoring and management, ticketing, and billing functions into a single integrated platform. The software is particularly well known for its patch management capabilities, which lets users keep their devices up to date. The patching tool is also the primary advantage of N-sight over NinjaOne.

Some N-sight customers have reported the interface being outdated. This is a downside compared to NinjaOne, which is mostly known for having a modern interface.

G2 Rating: 4.3 out of 5.0 (450+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

• Basic plan: Starting at $99 per month

5. Action1

Action1 is a patch management platform that assists enterprises in discovering and resolving security breaches. The platform is specifically designed for patch management, making it a suitable alternative to NinjaOne for those seeking such a tool.

Since it is entirely focused on patch management, it does miss some essential features like a built-in PSA system that IT teams may be looking for. If this describes your situation, you may want to look for an alternative offering these, such as Atera.

G2 Rating: 4.9 out of 5.0 (350+ reviews)

Capterra Rating: 4.9 out of 5.0 (160+ reviews)

Action1 Pricing:

• Custom quotation: To get pricing from Action1, you need to request a quote from their website.

6. Domotz

Domotz is designed for IT departments and MSPs who need remote network monitoring and management tools. It may not be the most robust all-in-one IT management platform, but it does have good remote device monitoring features. It also helps you to detect any faults or devices dropping offline.

Since the platform focuses mostly on device monitoring and fault detection, it’s a good NinjaOne alternative for that purpose. Still, it lacks the capability for teams looking for an all-in-one IT management solution.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Pro: $35 per month, per site
• Enterprise: Starting at $1,000 per month

7. GoTo Resolve

Specifically aimed at small and medium-sized businesses, GoTo Resolve is an IT management and support platform that helps to automate various IT operations. IT teams that are new to RMM software will probably find GoTo Resolve easier to learn than NinjaOne. This is because it has more basic features, which can also be a downside, depending on what you’re looking for.

GoTo Resolve may be a suitable option for small businesses looking for simplicity and affordability. Still, it may not be enough for those who want a more robust ticketing system, reporting, and patch management.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.4 out of 5.0 (200+ reviews)

GoTo Resolve Pricing:

• Free: Free to use, up to 3 technicians 
• Standard: Starting at $57 per month, billed annually 
• Premium: Custom pricing, visit their website to contact their sales team

8. ConnectWise Automate

ConnectWise Automate is an RMM platform that helps you discover and manage multiple devices, monitor IT issues, and automate responses to them. While NinjaOne doesn’t have a built-in PSA system, ConnectWise Automate has it.

ConnectWise Automate might offer more features than NinjaOne, but it’s also harder to navigate around, making it not an ideal alternative for beginner users.

G2 Rating: 4.1 out of 5.0 (130+ reviews)

Capterra Rating: 4.1 out of 5.0 (130+ reviews)

ConnectWise Automate Pricing:

• Custom quotation: To know ConnectWise Automate pricing, you need to request a quotation from their team

9. Jira Service Management

Jira Service Management is an IT service management solution by Atlassian that enables IT teams to resolve any IT-related incidents and requests more quickly. IT teams without advanced workflows who are seeking a general IT service management solution may find it a suitable alternative. 

One reason for this is that it integrates well with other Atlassian products, such as Jira Software and Confluence. If you have a more advanced workflow, you may find the level of customization to be too low.

G2 Rating: 4.2 out of 5.0 (760+ reviews)

Capterra Rating: 4.5 out of 5.0 (600+ reviews)

Jira Service Management Pricing:

• Free: Free for up to 3 technicians
• Standard: $22 per month, per technician
• Premium: $49 per month, per technician
• Enterprise: Pricing is based on custom quotation. Visit their website to learn more.

10. ManageEngine Endpoint Central

ManageEngine Endpoint Central lets you remotely manage desktops, laptops, servers, mobile devices, and tablets. With it, IT teams can manage multiple endpoints, do remote troubleshooting, and monitor suspicious activities, all from a single interface. 

For remote management, ManageEngine Endpoint Central is known to be a good NinjaOne alternative. However, if customer support is a priority for you, ManageEngine Endpoint Central may not be a suitable alternative because many G2 customers have complained about the support team being incompetent.

G2 Rating: 4.4 out of 5.0 (850+ reviews)

Capterra Rating: 4.6 out of 5.0 (900+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month, per technician 
• Enterprise: Starting at $124 per month, per technician 
• UEM: Starting at $139 per month, per technician 
• Security: Starting at $205 per month, per technician

11. Syncro

Syncro is an IT management solution for IT departments and MSPs. It’s key features include RMM, PSA, remote access, reporting and analytics, and patch management. It is especially known solution amongst small businesses.

To extend the functionality, Syncro offers third-party integrations with tools, like Domotz, Quickbooks, Zapier, and Xero.

G2 Rating: 4.5 out of 5.0 (200+ reviews)

Capterra Rating: 4.6 out of 5.0 (60+ reviews)

Syncro Pricing:

• Core Plan: $139 per month, per user
• Team Plan: $189 per month, per user

Final thoughts

Now that we have discussed the best NinjaOne alternatives, we hope you have a clearer understanding of what alternative might work best for you. In the end, it comes down to what you’re looking for in your IT management software.

If you want an end-to-end, AI-powered IT management platform at an attainable price, Atera will probably be the right solution for you.

If you want to understand how Atera can help your IT department be more efficient, automate your workflow processes, and provide easy onboarding, sign up for a 30-day free trial with no credit card required!