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One of the most important decisions IT teams make is choosing their IT management software.

In the end, it can save you money and free up your time for strategic projects, or further complicate things and increase your bottom line.

NinjaOne is a known platform for IT teams, but many are looking for an alternative because they find it lacking for one reason or another.

In this article, we’ll take a closer look at NinjaOne and its limitations and specializations, and we’ll list the 11 best NinjaOne alternatives for 2024 – from our research and findings.

What is NinjaOne?

NinjaOne provides IT teams with a solution for monitoring and managing endpoints through its IT management software.

NinjaOne was founded in 2013 and is used by IT teams around the globe, according to its website.

Why look for a NinjaOne alternative?

Some of the main reasons NinjaOne customers are switching to an alternative, according to review sites, include a lack of good user experience, slow customer support service, and a RMM pricing structure that lacks scalability.

Let’s look into each of these in more detail.

1. Lacking user experience

A common complaint from NinjaOne customers was lacking user experience. This was primarily because some features were not fully customizable, such as reporting, ticketing, and patch management, or NinjaOne customers couldn’t easily navigate the platform.

According to a G2 user:

“Windows patching could be improved. We ended up using other tools. Third-party patching covers a short list of software that needs a revamp. MacOS and MacOS third-party patching never worked for us.”

Review via G2

“I think the least powerful features are the reporting. We’d like to really narrow down the updates that are occurring by NinjaOne – it’s often hard to tell if it’s done by NinjaOne, automatically by Windows, or done by one of our other systems.”

Review via G2

2. Customer support can be slow to respond

Customers on G2 have reported that it can take a long time to get help dealing with customer support issues. The main reason for this is the lack of 24/7 customer support, and also the self-help options such as the knowledge base can be hard to navigate around.

According to a G2 user:

“Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome”

Review via G2

“I have experienced some troubles when contacting regular customer support with some problems that we were experiencing. It took quite some time to resolve the issue that was partially on Ninja’s side.”

Review via G2

3. The pricing structure doesn’t support scaling

NinjaOne pricing structure is based on the pay-per-endpoint model. This isn’t ideal for bigger businesses or those who are looking to scale since the pricing can go up quickly for every new endpoint model that you add.

According to a G2 user:

“Although Ninja offers a comprehensive range of features, the pricing structure can be a consideration for those on a tight budget… Some users might find the cost to be on the higher side.”

Review via G2

“I realize that Ninja is pretty competitive but if the product was cheaper we could either the savings onto clients or make more margin.”

Review via G2

What are NinjaOne’s specializations?

NinjaOne does have its specializations too. Two common specializations customers report on are remote management and patch management capabilities.

That being said, NinjaOne’s competitors also offer these functionalities. 

1. Remote management capabilities

Remote management for multiple systems and devices has been helpful, according to customers.

One of the G2 users said this:

“On our environment, NinjaOne has been helpful to manage multiple systems remotely, push patches, and keep track of ticketing.”

Review via G2

2. Patch management features

Even though some customers reported a lack of customizability in the patch management features, many customers also found them useful.

One of the G2 users said this:

NinjaOne is great for patching, they are coming around with more integrations too. Always new product updates that seem to be helpful in most cases.

Review via G2

The pros and cons of NinjaOne

To summarize the pros and cons of NinjaOne, take a look at the following bullet points.

The pros:

  • Remote management tools that enable customers to manage their client’s IT infrastructure’s remotely
  • NinjaOne’s patch management tools help automate IT workload and the different processes involved in it

The cons, according to customer reviews:

  • Lacking user experience due to some features not being fully customizable or the platform being hard to navigate 
  • The lack of live chat and 24/7 customer support means that customers need to wait for responses sometimes for a long time
  • NinjaOne’s pay-per-endpoint model pricing doesn’t support scaling, since it can get pricey quickly for scaling teams

The 11 best NinjaOne alternatives for IT teams in 2024

After comparing different solutions, the following are arguably the best NinjaOne alternatives for IT teams.

1. Atera

Atera-Homepage

Atera Vs. NinjaOne: Key differences

Both Atera and NinjaOne offer IT teams RMM capabilities, patch management tools, and robust integrations with 3rd-party software. Out of the two, Atera is the only one with a built-in PSA system and AI-powered features.

Atera is known for having an easy onboarding process and intuitive software with 24/7 live agent support. While some NinjaOne customers report ease of use, the lack of 24/7 customer support can make it difficult to use the platform effortlessly if problems arise.

Atera’s pricing is based on pay-per-technician, whereas NinjaOne uses pay-per-endpoint model pricing. Adding new endpoints with NinjaOne increases the price quickly, whereas Atera enables you to add as many endpoints as you need without increasing the price. This enables greater scalability.

1. User interface and usability

Atera users, like NexGen, compare Atera’s interface to that of an iPhone, where navigation is simple and straightforward. It takes only a few minutes for new users to get up and running, and once done, the admin dashboard is intuitive and easy to navigate.

NextGen’s IT support specialist Helfer also mentioned:

  • “Atera really has made things easy. Now, we can focus ‌on the things that we’re trying to solve versus having to try to fight the RMM software while trying to work on the structure of our company. It’s just one thing that we don’t have to worry about.”

While many NinjaOne customers find the software easy to use, users have complained that NinjaOne’s dashboards can be difficult to navigate at first and require additional training.

2. Customer support and community

No matter how robust the system is or how experienced your IT team may be, there may come a point when customer support is needed. Both Atera and NinjaOne have active user communities where customers can share scripts, troubleshoot issues, and discuss common problems. Where Atera really makes its mark in its extensive library of resources, tutorials, and knowledge bases.

Getting started with Atera is easy, thanks to our active community of users, 24/7 live agent support, and a variety of digital resources for self-learning and assistance. Our IT community is one of the things we’re most proud of.

3. Pricing structure

The main advantage of Atera’s pricing is that it’s based on a pay-per-technician model. This basically means that you can add as many endpoints to your system as you want without having an increase in the price.

Comparing this to NinjaOne, they use a pay-per-endpoint pricing model, where the price increases for every new endpoint you add.

Another factor is transparent pricing, which we’re big believers in at Atera. As you see in the previous image, our prices are all public (other than Enterprise whom we tailor a custom quotation). In contrast, NinjaOne doesn’t publicly showcase their prices, meaning you need to contact their customer support team for a custom quote.

While Atera offers a 30-day free trial with no credit card required for all new customers, NinjaOne has a 14-day free trial available.

G2 Rating: 4.6 out of 5 stars (400+ reviews)

What Atera users are saying on G2:

  • “Easy to navigate for all novice users- Atera detailed reports are very advanced, good capabilities to manage all IT assets in the company, monitoring options with many attractive features AND the interface is intuitive and fun to navigate with.”
  • “Frankly, we like the value we receive from Atera. Price should never be the primary consideration when choosing management software, but when functionality and cost meet, you really can’t go wrong. Also, Atera is improving their offerings and adding new services all the time, so we are evolving along with them.”

Capterra Rating: 4.6 out of 5 stars (300+ reviews)

What Atera users are saying on Capterra:

  • “The combination of the helpdesk and RMM/PSA features means we don’t use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera’s support team.”
  • “The cost is per technician created in the system, and it doesn’t matter whether you have 5 or 5000 endpoints in your customer base, which makes the pricing predictable and stable.”

Atera Pricing:

For IT departments

  • Professional: $149 per month, per technician
  • Expert: $169 per month, per technician
  • Master: $199 per month, per technician
  • Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

  • Pro: $99 per month, per technician
  • Growth: $129 per month, per technician
  • Power: $169 per month, per technician
  • Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Kaseya VSA

Kaseya-homepage-1

Kaseya VSA streamlines the management of different IT operations, such as handling complaints, tickets, audits, monitoring performance, and reporting. While some NinjaOne customers have reported the platform as hard to navigate at first, ease of use is one of Kasey VSA’s strong points.

Kasey VSA uses a similar pricing structure to NinjaOne, and you have to request a demo to get the pricing from them. If transparent pricing is a must-have for you, you may want to consider an alternative like Atera.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

  • Custom pricing system in place. Visit their website to learn more.

3. Pulseway

Pulseway-homepage-1

Pulseway enables MSPs and IT teams to monitor and control their IT processes remotely. Some of its main features are real-time monitoring of system performance, remote access to devices for troubleshooting, automated alerts for potential issues, and reporting capabilities.

One advantage of Pulseway over NinjaOne is the available mobile app. With a 4.4 out of 5-star rating and over 5,000 reviews on Google Play alone, it is known to be an effective solution for IT teams seeking to do remote management via mobile devices. As a downside for Pulseway, customers have reported that tech support is slow to respond at times.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Basic: Custom pricing available. Visit their website to find out how much the price is based on your own situation.

4. N-sight

N-able-homepage-1

N-sight combines remote monitoring and management, ticketing, and billing functions into a single integrated platform. The software is particularly well known for its patch management capabilities, which lets users keep their devices up to date. This is also the primary advantage of N-sight over NinjaOne.

Some N-sight customers have reported the interface being outdated. This is a downside compared to NinjaOne, which is mostly known for having a modern interface.

G2 Rating: 4.2 out of 5.0 (130+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

  • Basic plan: Starting at $99 per month

5. Action1

Action1 is a patch management platform that assists enterprises in discovering and resolving security breaches. The platform is specifically designed to provide powerful patch management tools, making it a suitable alternative to NinjaOne for those seeking such tools.

Since it is entirely focused on patch management, it does miss some essential features like a built-in PSA system that IT teams may be looking for. If this describes your situation, you may want to look for an alternative, such as Atera.

G2 Rating: 4.9 out of 5.0 (150+ reviews)

Capterra Rating: 4.9 out of 5.0 (80+ reviews)

Action1 Pricing:

  • Custom quotation: To get pricing from Action1, you need to request a quote from their website.

6. Domotz

Domotz-homepage-1

Domotz is designed for IT professionals and MSPs who need remote network monitoring and management tools. It may not be the most robust all-in-one IT management platform, but it does have good remote device monitoring features. It also helps you to detect any faults or devices dropping offline.

Since the platform focuses mostly on device monitoring and fault detection, it’s a good NinjaOne alternative for that purpose. Still, it lacks the capability for teams looking for an all-in-one IT management solution.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month, per site
  • Enterprise: Starting at $1,000 per month

7. GoTo Resolve

Goto-resolve-homepage-1

Specifically aimed at small and medium-sized businesses, GoTo Resolve is an IT management and support platform that helps to automate various IT operations. IT teams that are new to RMM software will probably find GoTo Resolve easier to learn than NinjaOne. This is because it has more basic features, which can also be a downside, depending on what you’re looking for.

GoTo Resolve may be a suitable option for small businesses looking for simplicity and affordability. Still, it may not be enough for those who want a more robust ticketing system, reporting, and patch management.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve Pricing:

  • Free: Free to use, up to 3 technicians
  • Standard: Starting at $57 per month, billed annually
  • Premium: Custom pricing, visit their website to contact their sales team

8. ConnectWise Automate

Connectwise-homepage

ConnectWise Automate is an RMM platform that helps you discover and manage multiple devices, monitor IT issues, and automate responses to them. While NinjaOne doesn’t have a built-in PSA system, ConnectWise Automate has it.

ConnectWise Automate might offer more features than NinjaOne, but it’s also harder to navigate around, making it not an ideal alternative for beginner users.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (125+ reviews)

ConnectWise Automate Pricing:

  • Custom quotation: To know ConnectWise Automate pricing, you need to request a quotation from their team

9. Jira Service Management

Jira-Service-Management-

Jira Service Management is an IT service management solution by Atlassian that enables IT teams to resolve any IT-related incidents and requests more quickly. IT teams without advanced workflows who are seeking a general IT service management solution may find it a suitable alternative. 

One reason for this is that it integrates well with other Atlassian products, such as Jira Software and Confluence. If you have a more advanced workflow, you may find the level of customization to be too low.

G2 Rating: 4.2 out of 5.0 (760+ reviews)

Capterra Rating: 4.5 out of 5.0 (600+ reviews)

Jira Service Management Pricing:

  • Free: Free for up to 3 technicians
  • Standard: $22 per month, per technician
  • Premium: $49 per month, per technician
  • Enterprise: Pricing is based on custom quotation. Visit their website to learn more.

10. ManageEngine Endpoint Central

ManageEngine-homepage

ManageEngine Endpoint Central lets you remotely manage desktops, laptops, servers, mobile devices, and tablets. With it, IT teams can manage multiple endpoints, do remote troubleshooting, and monitor suspicious activities, all from a single interface. 

For remote management, ManageEngine Endpoint Central is known to be a good NinjaOne alternative. However, if customer support is a priority for you, ManageEngine Endpoint Central may not be a suitable alternative because many G2 customers have complained about the support team being incompetent.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician
  • Enterprise: Starting at $124 per month, per technician
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

11. Electric

Electric helps IT teams centralize their IT management and maintain compliance and security across all devices and networks. The software is designed specifically for small businesses and is a suitable alternative to NinjaOne for those looking for affordable and user-friendly software.

Since Electric continues to push new features to its platform, some customers are reporting bugs on a daily basis. Since the software is aimed at small businesses, mid-sized and enterprise businesses may find the capabilities lacking.

G2 Rating: 3.8 out of 5.0 (60+ reviews)

Capterra Rating: 3.6 out of 5.0 (10+ reviews)

Electric Pricing:

  • Custom pricing. Contact Electric’s team from their website to get the pricing

Final thoughts

Now that we have discussed the best NinjaOne alternatives, we hope you have a clearer understanding of what alternative might work best for you. In the end, it comes down to what you’re looking for in your RMM software.

If you want an end-to-end, AI-powered IT management platform at an attainable price, Atera will probably be the right solution for you.

If you want to understand how Atera can help your IT department be more efficient, automate your workflow processes, and provide easy onboarding, sign up for a free trial with no credit card required!

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