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No matter your business size, choosing the right IT management software can significantly impact your team’s efficiency and, ultimately, boost the bottom line.

An IT management software solution teams have relied on for years is ManageEngine.

However, it is not the only option on the market, and there are alternatives that offer even more robust features, at a better price point.

In this article, we will discuss the 11 best ManageEngine alternatives for IT teams and MSPs in 2024, from our research and findings. Before the alternatives, let’s examine ManageEngine a bit more, and find out its limitations and specializations. 

What is ManageEngine? 

ManageEngine’s primary function is to assist IT teams and MSPs in discovering, managing, securing, and monitoring all their clients’ devices from one single interface. ManageEngine is not just one product; it offers a wide range of products, most of which are geared towards IT departments in large organizations.

Why look for a ManageEngine alternative?

After conducting research and reading reviews from ManageEngine customers on platforms like G2 and Capterra, we noticed that most customer pain points are related to compatibility issues, customer service inefficiencies, and enterprise integration issues.

1. Incompatible with smaller organizations

ManageEngine primarily targets enterprises, and its broad customization capabilities reflect that. Due to this, smaller and mid-sized organizations with fewer resources and time to really learn ManageEngine found it complex and difficult to operate.

According to a G2 user:

“The sheer volume of capabilities can be a bit daunting. It can do so much that it’s sometimes difficult to find what you need quickly. I’d appreciate some guided tutorials for the most used/popular features.”

Review via G2

“ManageEngine Endpoint Central, while aiming to be a versatile tool, unfortunately, presents an incohesive, visually overwhelming, and unresponsive user experience. Its ambition to wear many hats results in a lack of mastery in any specific area, suggesting a need for a more focused and streamlined approach.

Review via G2

2. Inefficient customer service experience

If customers have issues with ManageEngine, they first have to get in touch with a regular customer service agent before they get assistance from a technical engineer. The level one customer service reps aren’t so knowledgeable about the product, so the whole customer support experience is a bit inefficient.

According to a G2 user:

“Customer support (level 1) needs to better understand their product. We often spend too much time explaining the workings of the product before the issue we raise is addressed and escalated to a more technical engineer (level 2/3).”

Review via G2

“EndPoint Central support is very email/chat-based with a lot of standard copy/paste requests for information. Phone support is pretty hard to come by. A lot of support calls have resulted in learning that a product feature is not working properly or that it will be fixed in an upcoming release.”

Review via G2

3. Lack of integrations for enterprises

Although this affects businesses of all sizes using ManageEngine, it’s especially limited for enterprises. According to ManageEngine users on review sites, third-party integrations are limited, and API access is generally restricted to read-only access.

According to Capterra and G2 users:

“Our current asset management module does not integrate with the cloud-based version of Service Desk Plus. This is a minor issue; some features that are on the hosted version of Endpoint Central are not on the cloud version.”

Review via Capterra

“The software’s API access is predominantly restricted to read-only activities. Gaining more comprehensive access requires persistent requests from users, often met with initial denial by support staff.”

Review via G2

What are ManageEngine’s specializations?

Let’s also discuss a few specializations and areas in which ManageEngine is known to be most strong and effective.

1. Centralized patch management

Despite being a standard feature in today’s IT software, ManageEngine offers a centralized view for patch management, something customers appreciate.

According to one G2 user:

“This platform provides a single, unified source for handling patching operations efficiently. This streamlining not only saves time but also significantly reduces the likelihood of oversights, ensuring that our entire network remains secure and up-to-date.”

Review via G2

2. Remote monitoring capabilities

Another standardized feature of RMM software, but one appreciated by ManageEngine customers, is the ability to monitor all devices from a central location.

According to one G2 user:

“ManageEngine Endpoint Central allows us to monitor all devices within our IT infrastructure- from crucial endpoint servers to employee phones, it does it all.”

Review via G2

The pros and cons of ManageEngine: An overview

Below are bullet points that summarize ManageEngine’s specializations and limitations, from our findings based on customer reviews.

The pros:

  • Centralized view of patch management, rather than having it spread across different tools or interfaces
  • Remote monitoring capabilities that enable the monitoring of all devices from one central location

The cons:

  • Teams with fewer resources to learn the software may have difficulty navigating around ManageEngine and utilizing the available features
  • Because of the way ManageEngine’s customer support is structured, the representatives may not be knowledgeable enough about the product, or it can take a long time to get help
  • ManageEngine lacks third-party integration capabilities and proper API access, especially for larger organizations

The 11 best ManageEngine alternatives for IT teams in 2024

Let’s now move to the best ManageEngine alternatives that IT departments and MSPs should consider

1. Atera

Atera-Homepage

Atera Vs. ManageEngine: Key differences

  • Atera offers remote monitoring and management (RMM), patch management, help desk and ticketing, IT automation, and AI-powered features, all within one platform and one subscription. With ManageEngine, many of the same features are split between their suite of different products, meaning you have to pay for multiple product subscriptions to get the same functionality.
  • While ManageEngine is designed for enterprises, Atera is built for enterprises as well as small and mid-sized businesses, with a different product for each. One area where this is reflected is in Atera’s pricing, as we don’t charge based on endpoints, unlike ManageEngine. Atera’s pricing is per technician, so you can grow your business or sites without growing your bottom line.
  • ManageEngine integrates well with its own suite of products, but lacks many third-party integrations, which are vital for enterprises in particular. Atera has a wide range of third-party integrations that enhance the user experience of both enterprises and small businesses.

1. Built for businesses of all sizes

No matter what your organization’s size is, Atera can meet your requirements. 

We’re big on transparent pricing, which helps organizations of all sizes see the real cost of software. All of our RMM pricing details are available on our website, so you can fully understand the benefits before you commit to anything.

On the other hand, some of ManageEngine’s products, like the RMM Central, require you to fill out a form to get a custom price quotation. Also, the pricing for ManageEngine Endpoint Central is based on how many endpoints you manage, so it can get very expensive, and only one user can access it.

ManageEngine endpoints

For most teams, a pay-by-technician pricing model, such as Atera’s, will be a more cost-effective option.

2. Reliable customer support

No matter what the IT management solution is, there will likely be situations when the support team is needed. Atera offers 24/7 live support from agents with any issues customers face.

Atera has a robust IT community where customers share scripts, troubleshoot issues, and discuss common questions. Also, we offer a variety of self-help resources for our customers, including tutorials and a knowledge base.

Atera-community

ManageEngine has an active IT community as well, but where Atera stands out is the 24/7 customer support from live agents. A common customer complaint on ManageEngine was the level of customer service the company provided.

3. Powerful third-party integrations

Atera’s integrations and add-ons are divided into different categories, such as security, remote access, and network monitoring.

If you already have an existing system for managing your software, integrating Atera into it is easy with our available integrations. If the tool you want is not on our integration list, you can access it via API.

Comparing Atera’s integrations to ManageEngine, the company integrates well with its own products, but the list of 3rd party integrations for Endpoint Central, for example, is relatively small.

G2 Rating: 4.6 out of 5 stars (400+ reviews)

You can see that according to G2, Atera beats out ManageEngine Endpoint Central in every category. 

What Atera users are saying on G2:

  • “I have been using Atera for over 5 years now. The software works as expected, and the development team has always strived to improve the product. The best thing I like about Atera is the flat rate per tech. We are a small shop, and having a per endpoint charge isn’t good for our model. The patch automation has improved greatly over the last 3 years.”
  • “The user-friendly interface for the technicians, the easy implementation of ticketing, and cost-effectiveness. We have only opened a ticket or two, but the customer support is great, and the ease of integration makes deployment go smoothly and quickly when we take over clients as their MSP.”

Capterra Rating: 4.6 out of 5 stars (300+ reviews)

What Atera users are saying on Capterra:

  • “The combination of the helpdesk and RMM/PSA features means we don’t use multiple systems to achieve our support objectives. If there are issues, they are usually resolved fairly easily by Atera’s support team.”
  • “I was doing 14-hour shifts dealing with maintenance and patch management as I couldn’t find a tool that functioned for me as I needed it to. With Atera, I still put in a few hours here and there, but the automation process went from a 24-hour job to looking at a report for an hour and making sure everything worked as it should have.”

Atera Pricing:

For IT departments

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

  • Pro: $129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Ivanti Endpoint Manager

Ivanti endpoint management

Ivanti Endpoint Manager is an all-in-one software for monitoring and managing Windows, Mac, iOS, Android, UNIX, and Linux client devices. Similar to ManageEngine, it’s mostly used by enterprises that are looking for robust endpoint management capabilities.

If you’re an Enterprise searching for these features and want good integrations with other Ivanti products, the Ivanti Endpoint Manager can be a good choice. On the downside, customers mention the software is not the most customizable on the market, and one G2 user even mentioned that the support documentation on the website is outdated and not helpful.

G2 Rating: 4.2 out of 5.0 stars (130+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (1 review)

Ivanti Endpoint Manager Pricing:

  • Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

3. Addigy

Addigy Homepage

Addigy enables IT teams and MSPs to manage devices in real-time from one unified platform. The platform is unique in a way that it’s designed explicitly for managing Apple devices. One strong point of Addigy lies in its integrations, including Apple Business Manager integration, which allows users to enroll devices automatically.

An issue that customers complain about Addigy is customer support. Some users mention that it may take two to three follow-up emails for the technical support to understand the issue properly.

G2 Rating: 4.5 out of 5.0 stars (200+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (10+ reviews)

Addigy Pricing: Pricing is based on a custom quote. To get the pricing, fill out the details on Addigy’s

4. Syxsense

Syxsense is designed for IT professionals and MSPs who need a solution for managing multiple endpoints from a central location. The software helps with keeping endpoints updated with the latest patches and resolving any vulnerabilities to stay ahead of threats.

One of its stand-out features over ManageEngine is ease of use, which many customers mention. However, this does come at a cost since some important features like reporting are known to be limited in capabilities.

G2 Rating: 4.5 out of 5.0 stars (70+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (60+ reviews)

Syxsense Pricing:

  • Custom pricing. Request a quotation from Syxsense’s website.

5. N-sight

N-able-homepage-1

N-sight enables remote monitoring and management, ticketing, and billing from one platform. Compared to other previous ManageEngine alternatives, it is most similar to Atera as an all-in-one IT management platform. According to N-sight, their software is suitable for businesses of all sizes, making it different from ManageEngine in that way.

Some customers have reported that N-sight’s software is hard to use, especially at first, so if ease-of-use is a must-feature for you, consider other all-in-one IT management alternatives.

G2 Rating: 4.2 out of 5.0 (130+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

  • Basic plan: Starting at $99 per month

6. Pulseway

Pulseway-homepage-1

Pulseway is software that enables MSPs and IT teams to monitor and control their IT processes remotely. A few of its main features include real-time performance monitoring, remote troubleshooting for devices, automated alerts for potential problems, and reporting tools.

If you’re looking to replace ManageEngine with an endpoint management software that has a strong mobile app, Pulseway may work for you. The software does have its downsides though, such as the mandatory onboarding fee of $149 that all customers are required to pay.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Basic: Custom pricing available. Visit their website to find out how much the price is based on your situation.

7. Domotz

Domotz-homepage-1

Domotz is designed for IT professionals and MSPs who require remote network monitoring and management functions. From ManageEngine’s suite of tools, Domotz is the closest alternative to ‘RMM Central’ and provides similar functionality. 

The main differentiator is that Domotz offers a simpler user interface and is better suited to people just starting with RMM software. The software does have some downsides, though, such as the pay-per-endpoint pricing, which gets expensive quickly.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month, per site
  • Enterprise: Starting at $1,000 per month

8. Action1

Action1-homepage

As a ManageEngine alternative, Action1 provides patch management features that help enterprises detect and resolve security issues. The two are similar in a way that they’re aimed at enterprise companies.

Due to its focus on patch management, it lacks some essential features like a PSA system that IT teams may need. If your situation matches this, you may want to consider an alternative that has PSA built-in, such as Atera.

G2 Rating: 4.9 out of 5.0 (150+ reviews)

Capterra Rating: 4.9 out of 5.0 (80+ reviews)

Action1 Pricing:

  • Custom quotation: To get pricing from Action1, you need to request a quote from their website.

9. Kaseya VSA

Kaseya-homepage-1

Kaseya is well known ManageEngine alternative in security and IT management. Some of its main products include solutions for remote monitoring and management, backup and recovery, and security and compliance.

An advantage of Kaseya VSA over ManageEngine is an intuitive dashboard on which customers also have provided positive feedback. Similarly to ManageEngine RMM Central, Kaseya VSA pricing is based on custom quotation. According to G2 users, the monthly subscription fee may be prohibitive for small businesses and organizations with limited budgets.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

  • Custom pricing system in place. Visit their website to learn more.

10. NinjaOne

Ninjaone-homepage-2

NinjaOne offers real-time monitoring of endpoints, network devices, and other IT infrastructure components. The biggest advantage of NinjaOne over ManageEngine is its customer support, which is known to be of a high standard.

It’s also more of an all-in-one solution than ManageEngine, despite not having built-in PSA functionality. If you want a platform that has built-in helpdesk, billing, and reporting, consider another alternative option to NinjaOne.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing is based on custom quotation. To learn more, visit their website.

11. GoTo Resolve

Goto-resolve-homepage-1

GoTo Resolve provides a viable ManageEngine alternative for small and medium-sized businesses. GoTo Resolve combines IT management, support software, and ticketing into one tool.

Looking into customer reviews of GoTo Resolve, the main thing customers like is ease of use. This is almost the opposite of ManageEngine, which is sometimes known as difficult to use by customers. The biggest complaint customers have about GoTo Resolve is the slow performance of the software.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve Pricing:

  • Free: Free to use, up to 3 technicians
  • Standard: Starting at $57 per month, billed annually
  • Premium: Custom pricing. Visit their website to contact their sales team

Our advice: pick an all-in-one platform 

To sum up, even though ManageEngine can be a good solution for enterprise-level businesses, it lacks the user-friendliness, customer service, and general capabilities that most IT teams require, regardless of their size.

Alternatives, such as Atera, are more suitable for most IT departments.

If you want to understand better how Atera can help your IT infrastructure, get in touch with our team today to discuss your specific requirements. Or you can try it yourself for free, for 30-days for all new customers, with no credit card required!

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