Atera vs. Kaseya—a comprehensive 2024 guide for IT pros

As an IT professional, it’s crucial to choose the right IT management platform. That means you are probably exploring many different options, carefully evaluating each of their features, reviews, pricing, and more. Luckily, we are here to help.

To empower and equip you to make the best decision possible, we’ve done the research for you. In this article, we will provide an in-depth review and comparison of two top IT management platforms: Atera and Kaseya VSA. We will explore features, usability, pricing, and support with IT decision-makers in mind. Let’s get started.

User interface and usability

Atera’s intuitive interface is designed with user experience in mind, providing a seamless and easy-to-navigate platform. Kaseya, on the other hand, has been criticized for its complex and less user-friendly interface, which may require extensive training for teams to fully utilize.

Atera’s focus on proactive monitoring and automation empowers MSP and corporate IT departments to identify and address issues before they escalate. While Kaseya offers similar features, Atera’s emphasis on simplicity ensures these tools are more accessible and easier to implement.

Kaseya VSA (Virtual Systems Administrator) boasts an intuitive dashboard that users appreciate for providing a wide range of data at first glance. Workflow integration allows for seamless setup and efficiency. However, some users have commented that Kaseya works better for MSPs than for native IT departments.

Screenshot via Capterra

Here at Atera, we have received a multitude of positive feedback about our user interface. Clients have commented that Atera is easy to use, easy to install, and has a minimal learning curve – once you get it, you get it. With accessible data and intuitive workflows, Atera saves busy IT professionals time and reduces stress and vendor fatigue each and every day.

Screenshot via Atera

Features and capabilities

Kaseya is perhaps best known as a leader in security and IT management software. Its suite of products includes solutions for topics like remote monitoring and management, backup and recovery, security and compliance, and more. While Kaseya offers IT operations software, security is its main focus and area of excellence.

Our suite of products at Atera is aimed at providing a comprehensive solution for IT departments in particular. With offerings like remote monitoring and management (RMM), AI integration, patch management, helpdesk, PSA and ticketing, network discovery, and more, Atera can truly do it all.

At Atera, we are especially well-known for our robust RMM capabilities. With remote monitoring and management, you can keep an eye on your entire IT environment from anywhere in the world (that is, with an internet connection). Our RMM platform offers real-time reporting and analytics, IT automation, in-depth reporting and analytics, SNMP monitoring, IT documentation, and so much more. 

We are also proud to be considered a pioneer in the AI-driven IT space. Our powerful AI tools help to boost our entire platform – from reporting to smart ticket resolution and even scripting suggestions, our AI integrations have transformed our product, and our users cannot stop raving about it. 

These AI capabilities allow your IT department to achieve more with less resources, enhance efficiency, and embrace a more proactive IT strategy rather than struggling to keep up as problems arise in real time. Get the foresight you have only dreamed about with our powerful Action AI.

Performance and reliability

Both Kaseya and Atera are renowned for their reliability. Kaseya has a strong reputation when it comes to performance, and customers are generally pleased with the limited disruptions to Kaseya’s programs. Some commented, however, that because of the less intuitive user interface, you can end up configuring the platform to cause problems further down the line.

At Atera, we’re proud to have a highly reliable platform that is hosted in the cloud, which removes some risks surrounding reliability. Our robust support also stands out from our competition. With a self-service Knowledge Base as well as a highly active and helpful online community, Atera’s reliability is bolstered by our dedicated users, who are always available to help troubleshoot should things go awry.

Atera and Kaseya VSA are leading choices, offering features like remote monitoring, automation, and efficient ticketing systems. Both platforms aim to enhance IT operations and increase efficiency. For a detailed comparison, including user reviews and performance metrics, explore the full analysis here. This resource will help you choose the best solution for your IT management needs.

Pricing and value for money

Atera and Kaseya are both modeled to provide accessible pricing for IT departments of all shapes and sizes. However, Kaseya opts not to share pricing publicly, making it difficult to determine exactly what savings the company offers. In order to get a custom quote, you will need to schedule a demo with Kaseya’s sales team.

The team at Atera values transparency when it comes to pricing for IT departments and MSPs. Atera shares all RMM pricing details on the site, so you can gain a full understanding of the benefits, offerings, and value proposition before you commit to anything. The IT department plans start at $149/month per technician, and with the unique pay-per-technician model, we make it easy to scale and grow.

Instead of paying per endpoint or per user as your company expands, you’ll pay for the people who are directly involved with Atera: your IT team. That makes the product uniquely flexible, scalable, and affordable for companies of any size.

Atera’s scalability and customization options cater to businesses of all sizes. Whether you’re a startup or an established enterprise, Atera adapts to your needs. Kaseya, with its enterprise focus, might be less accommodating for smaller MSPs.

Customer support and community

As any IT department professional knows, we all need a helping hand sometimes. At Atera, we strive to provide just that – in numerous formats and options to meet your unique needs. When it comes to support, Kaseya simply can’t match up.

Atera’s support offerings are wide-ranging and diverse, so there’s always an option ready for you to get help right away. Whether you choose to read the immense library of blogs, peruse our at-your-own-pace Knowledge Base, attend our events and webinars, or join our community of active users, we are always here to help.

Atera sets itself apart with exceptional customer support and a vibrant community. The Atera community fosters collaboration and knowledge sharing, enhancing the overall user experience. Kaseya, while providing support, may not match the same level of community engagement.

Our users agree that Atera’s customer support offers quick responses and actionable solutions in real time. Best of all, you can access 24/7 live support in several different languages. But if you are looking for more asynchronous resources, we have those as well. And another perk of the fully equipped Atera packages? Our online Atera Community, nicknamed the “Ateraverse.”

The Ateraverse is a hotspot for our users to chat, share tips and tricks, and troubleshoot issues that might arise. This online forum allows you to build relationships with other Atera users who love spreading knowledge and supporting their fellow IT pros. When you join the Ateraverse, you will see for yourself why this community has received such generous praise.

Security and compliance

Effective security and compliance measures are a crucial part of IT departments’ responsibilities. So, it’s important to choose an IT management software that prioritizes these areas, too. Kaseya has a strong reputation for security and compliance, and with end-to-end protection and defense against cyberattacks, Kaseya is a major player in the security space.

At Atera, we are constantly developing its cybersecurity offerings, and we are proud to compete with all of the major players in this space. With endpoint management zero-trust architecture, and so much more, we are fully engaged in providing our customers with uniquely effective cybersecurity and compliance measures.

You will also love our smart logging and reporting capabilities and our commitment to strict adherence to all industry security standards. These features give our customers unmatched peace of mind – you can sleep soundly knowing that your organization is safe from the threat of malevolent actors. 

Additionally, we have numerous security-focused integrations to allow you to combine Atera with your favorite cybersecurity platforms. Our integrations include Cynet, Keeper, ESET, Emsisoft, Webroot, ThreatDown, Bitdefender, and Ironscales. Additionally, we are GDPR compliant, HIPAA compliant, AICPA SOC2 compliant, and hold a number of ISOC certifications. At Atera, your security is our priority.

User feedback and reviews

You have probably already read some reviews in your search for the perfect IT department management software. Here, we will spotlight a few top reviews for both Kaseya and Atera so that you can see user perspectives about the platforms you’re considering.

For instance, here’s what user Jason B. has to say about Atera:

Screenshot via Capterra

And here is what user Eric O. has to say about his experience with Kaseya:

Screenshot via Capterra

AI-powered IT — only offered by Atera

Atera’s AI-powered IT management platform offers a range of innovative features that empower IT teams and revolutionize the way they work. With AI at its core, Atera enables organizations to achieve 10X efficiency and overcome the limitations of traditional IT tools.

One of the standout AI features of Atera is its auto-ticket summaries. This functionality minimizes constant back-and-forth communication by automatically summarizing tickets with AI , and streamlining the workflow for technicians. Additionally, Atera’s AI generates auto-generated responses, allowing IT professionals to respond to issues in seconds and ensure consistent IT assistance. This feature not only saves time but also minimizes the chance of human error.

Another powerful AI feature of Atera is its ticket solution suggestions. By leveraging AI algorithms, Atera provides actionable, best-practice suggestions for resolving tickets. This eliminates the need for technicians to start from scratch and significantly speeds up ticket resolution times. Additionally, Atera’s AI includes an automated script generator, which allows technicians to generate advanced scripts instantly. These scripts can be saved to a shared script library and used to automate complex issue resolution.

The future-fit IT platform: Atera

Atera and Kaseya are two of the top IT management platforms on the market today. Deciding between these stellar options can be tough, but Atera’s functionality, AI features, and pricing model truly set it ahead of the pack. With pay-per-technician pricing, Atera allows for easy scalability and growth that other platforms simply cannot match.

But let’s be honest – we’re probably a little biased over here. So what are you waiting for? Get in touch with our sales team today to see how we can solve your IT inefficiencies, and start your free 30-day trial!