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In the ideal scenario, your IT management software should allow you to manage your network infrastructure remotely and proactively identify and fix any IT issues. And when it comes to all-in-one IT management solutions, expectations rise even more.

Kaseya is known as a trusted IT management solution, but many IT departments are actively looking for alternative solutions that are able to better cater to their needs in full.

In the end, not all software is created equal, so keeping an eye out for superior alternatives makes sense. To help you with that, we have listed the top 11 Kaseya alternatives that IT departments should look into in 2024.

First, let’s examine Kaseya, including its limitations and strengths.

What is Kaseya?

Kaseya provides IT teams with tools for managing and securing their systems and networks. Kaseya is not just one product; it’s a suite of various tools. The most popular tool for IT departments is Kaseya VSA, which offers remote monitoring and management (RMM), remote control, and patch management.

Why look for a Kaseya alternative?

Customers on G2 and Capterra often report that Kaseya’s user interface is outdated, customer support is inconsistent, and a recent ransomware attack on Kaseya has put them at risk for security breaches.

Let’s examine each Kaseya limitation in more detail.

1. The user interface needs an update

According to customer reviews, Kaseya’s user interface needs a major overhaul to stay competitive with some of the other alternatives that have a more modern design.

According to G2 users:

“Navigating Kaseya VSA’s interface is like stepping into a time machine set for the early 2000s. It’s clunky, outdated, and anything but user-friendly. In an age where sleek and intuitive designs are the norm, this feels like a major step backwards.”

Review via G2

“The old interface, the UI really needs to be updated.”

Review via G2

2. Inconsistent customer service experience

Good customer support is a key aspect of any IT management platform that wants to stay competitive. Unfortunately, many Kaseya customers report an inconsistent customer service experience.According to G2 users:

“The support and pricing model is not the best, the price is on the higher side, and the customer support experience is mixed with good and bad experiences.”

Review via G2

“We rely on Kaseya VSA for software deployment automation but constantly run into issues that come and go. Developers/product managers aren’t responsive in fixing these problems.”

Review via G2

3. Customers have security concerns

In 2021, Kaseya customers were targeted by a ransomware attack, which led to many complaints about Kaseya’s security. Even though this was a few years ago, and Kaseya helped victims restore their files, it is still evident today that some customers find it hard to trust Kaseya’s approach to security.

According to G2 users:

“They got hacked, and the security holes were known for quite a while. On the day of the hack only an email was sent, no phone call telling us to shut down our server. We couldn’t bring it up for 2 months, and since backups don’t work unless the server is up, backups were crippled.”

Review via G2

“Untrustworthy from a security perspective. Lack of investment in security, reliability and new features.”

What are Kaseya’s specializations?

Two features Kaseya customers appreciate the most are the all-in-one IT management capabilities it offers and their integrations. But while Kaseya offers features like these, other top alternatives like Atera also offer them.

1. All-in-one IT management capabilities

If Kaseya’s outdated interface isn’t a dealbreaker for you, you may benefit from its all-in-one IT management features. 

According to a G2 user:

“One of the best things about Kaseya is how they have IT complete. All in one is really the best way to go.”

Review via G2

2. Available integrations

Kaseya integrates well with other third-party applications, extending its capabilities. Most IT management platforms integrate with third-party apps, so this isn’t really an outstanding feature but Kaseya customers tend to appreciate it.

According to a G2 user:

“The way it integrates with all the other modules makes the IT day-to-day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges.”

Review via G2

The pros and cons of Kaseya

Based on our evaluations and customer reviews, we have summarized the pros and cons of Kaseya in the following sections.

The pros:

  • Kaseya VSA offers RMM, patch management, and workflow automation within one platform
  • The integrations with third-party platforms, like Datto, enable more advanced customizations

The cons:

  • Kaseya’s user interface needs an update so customers can better navigate around the software with more ease
  • Kaseya’s customer service is inconsistent, and customers experience delayed response times
  • Customers of Kaseya are concerned about the company’s security

The 11 best Kaseya alternatives for IT teams in 2024

Let’s review the 11 best Kaseya alternatives suitable for IT teams and MSPs.

1. Atera

Atera-Homepage

Atera Vs. Kaseya: Key differences

Atera has won G2 recognition as a top-rated platform for ease of use and implementation. Compared to Kaseya, whos customers have complained that it is difficult to use and that the user interface is outdated. Some of Kaseya’s features are split between their different products, while Atera is truly an all-in-one solution for IT teams.

Both Atera and Kaseya take security seriously and are major players in the IT space. At Atera, we’re constantly developing and enhancing our cybersecurity offerings. While the same is true for Kaseya, they have received some major complaints from customers regarding their security procedures.
Atera provides transparent pricing for both internal IT teams and MSPs. Customers are charged based on pay-per-technician, so the cost doesn’t increase if you add more endpoints. Kaseya charges based on pay-per-endpoint. On top of this, Kaseya doesn’t showcase their prices publicly, so we can’t really compare them to Atera.

Features and capabilities

Both Atera and Kaseya offer remote monitoring and management (RMM), patch management, helpdesk, PSA and ticketing, and network discovery.

However, Atera excels in almost all of these areas.

A current Atera customer who switched away from Kaseya mentioned this on Capterra:

“Atera’s patch management compared to Kaseya has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.” (Review via Capterra)

Patch management is one of the areas where Atera surpasses Kaseya. According to G2, Atera outperforms Kaseya in every other RMM category too.

Comparison via G2

Of the two solutions, Atera is the only one powering its platform with AI. As a result, approximately 50% of tickets are already resolved before they reach the technician’s inbox. In the remaining cases, Atera’s AI provides ticket summaries and solution suggestions.

Atera’s AI ticket assistant (via Atera)

User interface and basic usability

Atera’s user interface is created with ease of use in mind. To show you what it looks like, here is an overview view of Atera’s dashboard:

Atera’s admin dashboard view (via Atera)

Not only does Atera provide an intuitive interface for managing internal IT tasks, but we also offer a complete PSA solution with a helpdesk, billing system, and reporting tools.

On top of the cloud-based desktop version, Atera offers a mobile app for remote problem-solving and ticket handling from Android and Apple devices.

While Kaseya has a similar feature set, a common complaint among customers is their software’s outdated interface, resulting in difficulty in use.

Security and compliance

Atera has a strong reputation for security and compliance, and we are proud to compete against all the major players in this field. Kaseya has mostly earned a positive reputation for its security, but they have also had security problems, which have decreased customers’ trust.

Our goal at Atera is to help our customers increase their security (security hardening). To do that, we provide features such as patch management to ensure systems are always up-to-date, remote monitoring and management to detect vulnerabilities, antivirus and malware protection, automation of security tasks, and permission control.
In addition, Atera’s Network Discovery tool offers a comprehensive security scan of all end-user networks and devices, giving you a complete picture of what’s happening.

Atera’s G2 Rating: 4.6 out of 5.0 stars (480+ reviews)

Kaseya VSA’s G2 Rating: 4.0 out of 5.0 stars (270+ reviews)

What Atera users are saying on G2:

  • “For MSPs and SMBs, Atera is an all-in-one platform for It management. It streamlines and automates patching as well as tasks like ticketing, remote access and remote monitoring. I use Atera every day to keep an eye on my staff.”
  • “I love the integration of AI within the ticketing and scripting sides. It makes everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementing maintenance scripts easy and makes you want to get in and start taking care of issues!”

Atera’s Capterra Rating: 4.6 out of 5.0 stars (340+ reviews)

Kaseya VSA’s Capterra Rating: 4.1 out of 5.0 stars (190+ reviews)

What Atera users are saying on Capterra:

  • “Atera has been great to use here at our company. It used to be challenging to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figures plus cost savings in the IT budget.”
  • “I like how it’s simple to streamline, automate and manage entire IT operations and infrastructures with Atera. It provides remote support to our clients in real time. It is simple to access, view and control our networks and devices remotely using this tool. It is a very secure tool to use.”

Atera Pricing:

For IT departments:

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

  • Pro: $ 129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. SyncroMSP

Screenshot of Syncro homepage

Syncro combines PSA, RMM, help desk ticketing, and patch management capabilities into one platform. Since it is primarily designed for MSPs, it is unique in that sense. However, internal IT departments may not find many of the features useful.

Despite being a suitable alternative for MSPs, Syncro does have its own set of limitations, including an outdated user interface and limited capabilities in features like reporting and patch management. These were also the most common customer complaints.

G2 Rating: 4.5 out of 5.0 (120+ reviews)

Syncro’s Capterra Rating: 4.7 out of 5.0 (70+ reviews)

Syncro Pricing:

  • Basic: $139 per month, per user

3. NinjaOne

NinjaOne is an all-in-one RMM and endpoint management solution for MSPs and IT professionals. Similarly to alternatives like Atera, NinjaOne is known for its robust features and world-class customer support.

While NinjaOne offers RMM and endpoint management, it doesn’t provide built-in PSA features. As a result, if you want PSA functionality, you will need to invest in third-party software, leading to higher costs compared to NinjaOne alternatives.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing is based on custom quotation. To learn more, visit their website.

4. Datto

Datto offers a variety of products that help IT departments manage and automate various IT-related tasks. DattoRMM and Autotask PSA are two of their most popular products for IT teams, which come with RMM and PSA capabilities, ticketing and patch management, and reporting.

Datto positions itself as an all-in-one IT solution, competing with other solutions in that field. They’re well known for providing advanced customization, but it does come at a price since many customers complain about the platform’s complexity.

G2 Rating: 4.5 out of 5 stars (70+ reviews)

Capterra Rating: 4.3 out of 5 stars (20+ reviews)

Datto Pricing:

  • Custom pricing available. Contact Datto’s sales team to get the pricing.

5. Pulseway

Pulseway is an RMM solution that enables IT professionals and MSPs to monitor and manage their IT systems remotely. Teams looking for a Kaseya alternative with strong RMM capabilities may find Pulseway suitable.

One of its advantages is the available mobile app for both Apple and Android devices, which allows endpoint management on the go. Pulseway’s pricing is similar to Kaseya’s since they charge per endpoint/device. What customers didn’t appreciate about the pricing is that all new customers, looking for Pulseway alternatives, are required to pay an onboarding fee of $149 before getting access to the software.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Basic: Custom pricing available. Visit their website to find out how much the price is based on your own situation.

6. Superops

Screenshot of SuperOps Homapage

SuperOps aims to provide MSPs with a unified platform for managing their clients’ IT infrastructure. From Kaseya’s alternatives, SuperOps is the closest competitor to Syncro, but the main difference is that SuperOps is aimed more at enterprises.

Since the RMM and PSA tools are designed for MSPs, they may not be useful to internal IT departments. Atera, for example, is better suited to internal IT teams than SuperOps since it has separate plans for MSPs and internal IT, allowing for greater flexibility.

G2 Rating: 4.6 out of 5.0 stars

Capterra Rating: n/a

SuperOps Pricing:

  • Starting at $119, per month for the unified PSA and RMM package

7. ManageEngine

ManageEngine offers various products designed to help organizations manage their IT infrastructure. Their most popular product is Endpoint Central, which enables IT teams and MSPs to discover, manage, secure, and monitor all their client’s devices from a single dashboard.

Enterprises seeking ManageEngine alternatives for remote control and management capabilities may find a suitable solution. Since the software is tailored for larger enterprises, medium and small-sized businesses may find the features less relevant.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician
  • Enterprise: Starting at $124 per month, per technician
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

8. ConnectWise Automate

ConnectWise Automate is a remote monitoring and management solution (RMM) that automates the discovery, monitoring, and response to IT issues for multiple devices. It’s designed especially for enterprises and offers robust functionality.

Similarly to ManageEngine, ConnectWise offers a suite of tools. If you also want PSA or remote access capabilities, you need to purchase multiple of their products. The downside is that you pay for multiple subscriptions rather than investing in one all-in-one IT solution, like Atera.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (125+ reviews)

ConnectWise Automate Pricing:

  • Custom quotation: To know ConnectWise Automate pricing, you need to request a quotation from their team

9. Freshservice

Freshservice is IT service management software by Freshworks that includes a ticketing system, asset and change management, and reporting capabilities. Being part of the Freshworks product family, it integrates well with their other products.

As a Kaseya alternative, it can be suitable if you only need the basic service desk and IT management features, but if you require features like remote monitoring and management, Freshservice cannot meet your needs.

G2 Rating: 4.6 out of 5.0 stars (1,000+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (500+ reviews)

Freshservice Pricing:

  • ITSM plans start at $115 per month, per technician

10. Microsoft Intune

Microsoft Intune is a unified endpoint management solution that helps IT teams protect devices against cyber security threats. Since Microsoft Intune is entirely focused on providing an RMM solution, it lacks any PSA capabilities.

This is okay if you’re just looking for remote monitoring and management, but for IT teams who need more than that, it can be a deal-breaker.

G2 Rating: 4.5 out of 5.0 stars (190+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (30+ reviews)

Microsoft Intune Pricing:

  • Microsoft Intune Suite plan: Starting at $10 per month, per technician

11. N-able

N-able-homepage-1

N-able helps IT organizations remotely monitor, manage, and secure their networks, servers, and endpoints. While this is their main focus, they also have products for help desk ticketing, reporting and billing management.

Since N-able’s features are divided into different products, customers must switch between them if they want more capabilities. A common complaint from customers was that they felt the products weren’t well integrated together.

G2 Rating: 4.2 out of 5.0 (130+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

  • Basic plan: Starting at $99 per month

The only AI-powered alternative solution – Atera

Atera’s AI-powered IT management platform empowers IT teams and revolutionizes the way they work. Observations show that Atera’s AI helps to increase efficiency by 10X – speeding up the time to resolution and improving accuracy of the resolution process.

Instead of constant back-and-forth communication, Atera’s AI ticketing system summarizes tickets automatically, simplifying technicians’ workflow. It also generates automatic responses, making IT professionals more efficient and ensuring consistency in IT support.
If Atera appeals to you, get in touch with our sales team today and start your 30-day free trial!

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