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In the ideal scenario, your IT management software should allow you to manage your network infrastructure remotely and proactively identify and fix any IT issues. And when it comes to all-in-one IT management solutions, expectations rise even more.
Kaseya is known as a trusted IT management solution, but many IT departments are actively seeking alternative solutions that better suit their needs.
In the end, not all software is created equal, so keeping an eye out for stronger alternatives makes sense. To help you with that, we have reviewed the top 11 Kaseya alternatives that IT teams should look into in 2025.
First, let’s examine Kaseya, including its limitations and strengths.
What is Kaseya?

Kaseya provides IT teams with tools for managing and securing their systems and networks. Kaseya is not just one product; it’s a suite of various tools. The most popular tool for IT departments is Kaseya VSA, which offers remote monitoring and management (RMM), remote control, and patch management.
Recently, Kaseya has attempted to make a mark in AI-powered IT with its new intelligence agent, “Cooper.” Its purpose is to help you get full usage out of Kaseya and direct you to complete the necessary next steps with support tickets, employee onboarding, and other processes.
Kaseya also introduced a new product called Kaseya 365, which allows users to combine Kaseya’s tools into one comprehensive product that the brand says provides everything needed to secure, automate, manage, and back up IT endpoints. Kaseya has shifted its strategy toward an all-in-one package, giving IT professionals more control than ever.
Why look for a Kaseya alternative?
Customers on G2 and Capterra often report that Kaseya’s user interface is outdated, level-one customer support is inefficient, and some customers don’t trust Kaseya’s security standards.
Let’s examine each Kaseya limitation in more detail.
1. The user interface needs an update
According to many customer reviews on Capterra and G2, Kaseya’s user interface needs a revamp to make everyday IT management tasks easier and more efficient. The outdated interface makes it difficult to navigate the platform, making the user experience less intuitive.
G2 users also say that locating specific functions within the program can be time-consuming due to its complexity.
2. Inconsistent customer service experience
A common theme among Kaseya customers is that while customer support is easy to reach, lower-tier support agents provide little to no value. The level two support is known to be helpful, but reaching it can be difficult.
To conclude, one Reddit user said, “80% of the time, the first point of contact with support was unhelpful, and the account manager never had anything useful to say except to push new features.”

Kaseya review via Reddit
Good customer support is a key aspect of any IT management platform that wants to stay competitive. Kaseya alternatives, like Atera, provide 24/7 customer support, so this is a notable drawback.
3. Customers have security concerns
In 2021, Kaseya customers were targeted by a ransomware attack, which led to many complaints about Kaseya’s security.
Even though this happened years ago, and Kaseya helped victims restore their files, many users still find it hard to trust Kaseya’s approach to security.
To conclude, one Reddit user said, “Kaseya’s cyberattack resulted in malicious actors taking control of systems and entire environments.”
Here is the full review:

Kaseya review via Reddit
Strong security measures are a must for any IT management software. Many Kaseya customers believe they failed to take necessary measures to prevent the ransomware attack from happening, even though they knew there were security issues.
What are Kaseya’s specializations?
Let’s also look at a few of Kaseya’s specializations, aka what they’re good at.
1. Key IT management features
If Kaseya’s outdated interface isn’t a dealbreaker for you, you may benefit from its key IT management tool offerings. A G2 user highlighted features such as patch management, remote management, reporting, and integration.
Having RMM, PSA, and remote access capabilities in one platform means you won’t need to invest in multiple software solutions. Kasey recently overhauled its “IT Complete” package to allow users more all-in-one access. However, some users on sites like Reddit commented that Kaseya seems to be pushing these features out quickly, which can often result in bugs.
Kaseya review via Reddit
2. Available integrations
Kaseya integrates well with its other products, such as BMS and Datto, as well as third-party applications. Most IT management platforms integrate with third-party apps, so this isn’t really an outstanding feature, but Kaseya customers on G2 appreciated it.
For example, the top IT management platform Atera also offers numerous integrations. Both platforms have security integrations like Bitdefender, ESET, and Webroot – however, Atera takes these security-focused integrations to another level with additional options like ThreatDown, Keeper, Ironscales, Emsisoft, and Cynet. Atera also has numerous other integrations like Chocolatey, AnyDesk, Splashtop, and Quickbooks.
The pros and cons of Kaseya
Based on our evaluations and customer reviews, we have summarized Kaseya’s pros and cons in the following sections.
The pros:
- Kaseya’s features, like RMM, patch management, and workflow automation, are useful
- The integrations with third-party platforms, like Datto and BMS, help to extend the functionality
The cons:
- Customers mention that Kaseya’s user interface would need a rehaul
- Kaseya’s first-level customer service may not be knowledgeable
- Customers of Kaseya are concerned about the company’s security
The 11 best Kaseya alternatives for IT teams in 2025
Let’s now review the 11 best Kaseya alternatives IT teams can use in 2025.
1. Atera

Atera Vs. Kaseya: Key differences
1. User interface and usability: Atera has won G2 recognition as a top-rated platform for ease of use and implementation. Compared to Kaseya, whose customers have complained that it is difficult to use and that the user interface is outdated. Some of Kaseya’s features are split between their different products, while Atera is truly an all-in-one solution for IT teams.
2. Security: Both Atera and Kaseya take security seriously and are major players in the IT space. At Atera, we’re constantly developing and enhancing our cybersecurity offerings. While the same is true for Kaseya, they have received some major complaints from customers regarding their security procedures. At Atera, we are proud to hold numerous security certifications and compliances that help our clients trust in our commitment to security. Our platform is GDPR compliant, AICPA SOC2 compliant, and HIPAA compliant. We also hold a variety of ISO certifications, including 27001, 27017, 27018, and 27032.
3. Pricing: Atera provides transparent pricing for both IT departments and MSPs. Customers are charged based on pay-per-technician, so the cost doesn’t increase if you add more endpoints. Kaseya charges per endpoint, and the pricing is based on a custom quotation, which makes it hard to compare with Atera.
4. Feature set: Atera and Kaseya VSA are known for their comprehensive features, such as remote monitoring, automation, and ticketing systems. Both platforms are designed to meet the growing demands of enterprises and SMEs. For an in-depth comparison of Atera and Kaseya, including user reviews and performance insights, check out the comparison table below:
You can check out the full analysis here. This report will guide you in selecting the best tool for your IT management requirements.
Tip: Read our in-depth Atera vs Kaseya review here.
Features and capabilities
Both Atera and Kaseya offer RMM, patch management, remote access, helpdesk, PSA and ticketing, and Network Discovery features. In a G2 comparison of the two, users rated Atera higher across all categories, which included endpoint management, RMM, service desk, patch management, and more.
Atera’s high ratings are thanks to its true all-in-one IT management features, which are easy to use. The following Capterra review, where Filmon A. switched from Kaseya to Atera, highlights these points well:
Atera review via Capterra
Of the two solutions, Atera is the only one powering its platform with AI. As a result, approximately 50% of tickets are already resolved before they reach the technician’s inbox. In the remaining cases, Atera’s AI provides ticket summaries and solution suggestions.
Atera has a partnership with Microsoft’s OpenAI that has allowed us to build out our brand-new AI Copilot tool. Atera’s AI Copilot is a way to maximize your team’s efficiency, unleash IT potential, and raise standards of quality to help your IT technicians excel on the job. AI Copilot assists with script generation, command-line generation, remote session summarization, ticket summarization, and so much more. It’s like your personal assistant for everyday IT tasks!
User interface and basic usability
Atera’s user interface is created with ease of use in mind. To show you what it looks like, here is an overview view of Atera’s dashboard:

Atera’s admin dashboard view (via Atera)
Not only does Atera provide an intuitive interface for monitoring and securing devices, but we also offer a complete PSA solution with a helpdesk, billing system, and reporting tools.
On top of the cloud-based desktop version, Atera offers a mobile app for remote problem-solving and ticket handling from Android and Apple devices.
Security and compliance
Atera has a strong reputation for security and compliance, and we are proud to compete against all the major players in this field. Kaseya has mostly earned a positive reputation for its security, but they have also had security problems, which have decreased customers’ trust.
Our goal at Atera is to help our customers increase their security (security hardening). To do that, we provide features such as patch management to ensure systems are always up-to-date, remote monitoring and management to detect vulnerabilities, antivirus and malware protection, automation of security tasks, and permission control.
In addition, Atera’s Network Discovery tool offers a comprehensive security scan of all end-user networks and devices, giving you a complete picture of what’s happening.

Atera’s Network Discovery tool
Community and support
Support and community is another area where Atera excels over Kaseya. While some users have complained about Kaseya’s support being slow and unreliable, Atera offers 24/7 live support agents who can help you out in several different languages.
In addition, we have a robust online knowledge base. We even have live and on-demand webinars for you to review at your leisure – we are all about supporting our users in learning more about Atera, new features, and even more general topics in the world of IT.
Another way we keep our commitment to community and learning strong? Our IT Game called Apollo IT. This game is truly one-of-a-kind and provides a training ground for new IT hires as well as those looking to refresh their skill sets. By interacting with an AI bot, you will be able to tackle IT-related challenges to hone your logic and problem-solving skills. Check out Apollo IT today… but be careful, you might get hooked!
Customer reviews and pricing
Atera’s G2 Rating: 4.6 out of 5.0 stars (770+ reviews)
Kaseya VSA’s G2 Rating: 4.0 out of 5.0 stars (300+ reviews)
What Atera users are saying on G2:
- “The number of features offered is extensive, from proactive device monitoring to ticketing automation, making Atera truly an all-in-one solution,” a G2 user says.
- “Atera is stable and easy to use. It has a simple setup for both technicians and general users in remote offices,” a G2 user says.
Atera’s Capterra Rating: 4.6 out of 5.0 stars (400+ reviews)
Kaseya VSA’s Capterra Rating: 4.0 out of 5.0 stars (200+ reviews)
What Atera users are saying on Capterra:
- “Atera has an AI integration, which is effective and not present in other software,” a Capterra user says.
- “Atera has helped us solve several issues, such as system downtime, delayed customer support, and complicated IT operations,” a Capterra user says.
Atera Pricing:
At Atera, we are committed to transparent pricing. We want you to be able to gain insight into what you will be paying before you commit to anything. That’s why we even offer a 30-day free trial to get acquainted with our software… no credit card required!
Our pricing plans start at $149 per month for IT departments and $129 per month for MSPs. And what’s more, our plans include unlimited endpoints. So you’ll never be hit with a huge surprise on your bill when your endpoints spike up.
Atera pricing for IT departments:
- Professional: $149 per month, per technician
- Expert: $189 per month, per technician
- Master: $219 per month, per technician
- Enterprise: Custom quotation, contact sales to get the pricing
- Pro: $129 per month, per technician
- Growth: $179 per month, per technician
- Power: $209 per month, per technician
- Superpower (Enterprise): Custom quotation, contact sales to get the pricing
Get started with Atera on a 30-day free trial with no credit card required.
2. SyncroMSP

Syncro combines PSA, RMM, help desk ticketing, and patch management capabilities into one platform. Since it’s mainly an MSP software primarily designed for these IT pros, it is unique in that sense. However, IT departments may not find many of the features useful.
Despite being a suitable alternative for MSPs, Syncro does have its own set of limitations, including an outdated user interface and limited capabilities in features like reporting and patch management. These were also the most common customer complaints.
G2 Rating: 4.5 out of 5.0 (200+ reviews)
Syncro’s Capterra Rating: 4.6 out of 5.0 (70+ reviews)
Syncro Pricing:
- Core: $139 per month, per user
- Team: $189 per month, per user
3. NinjaOne

NinjaOne is an RMM and endpoint management solution for MSPs and IT professionals. Similarly to alternatives like Atera, NinjaOne is known for its robust features and world-class customer support.
While NinjaOne offers RMM and endpoint management, it doesn’t provide built-in PSA features. As a result, if you want PSA functionality, you will need to invest in third-party software, leading to higher costs compared to NinjaOne alternatives.
G2 Rating: 4.7 out of 5.0 (1,600+ reviews)
Capterra Rating: 4.8 out of 5.0 (200+ reviews)
NinjaOne Pricing:
- Pricing is based on custom quotation. To learn more, visit their website.
4. Datto

Datto (owned by Kaseya) offers a variety of products that help IT departments manage and automate various IT-related tasks. Datto RMM and Autotask PSA are two of their most popular products for IT teams, which come with RMM and PSA capabilities, ticketing and patch management, and reporting.
Datto positions itself as an all-in-one IT solution, competing with other solutions in that field. They’re well known for providing advanced customization, but it does come at a price since many customers complain about the platform’s complexity.
G2 Rating: 4.5 out of 5 stars (500+ reviews)
Capterra Rating: 4.3 out of 5 stars (20+ reviews)
Datto Pricing:
- Custom pricing is available. Contact Datto’s sales team to get the pricing.
5. Pulseway

Pulseway is an RMM solution that enables IT professionals and MSPs to monitor and manage their IT systems remotely. Teams looking for a Kaseya alternative with strong RMM capabilities may find Pulseway suitable.
One of its advantages is the available mobile app for both Apple and Android devices, which allows endpoint management on the go. Pulseway’s pricing is similar to Kaseya’s since they charge per endpoint/device. What customers didn’t appreciate about the pricing is that all new customers, looking for Pulseway alternatives, are required to pay an onboarding fee of $149 before getting access to the software.
G2 Rating: 4.6 out of 5.0 (100+ reviews)
Capterra Rating: 4.7 out of 5.0 (300+ reviews)
Pulseway Pricing:
- RMM pricing: Starts from $336 per month for 100 endpoints
6. Superops
SuperOps aims to provide MSPs with a unified platform for managing their clients’ IT infrastructure. From Kaseya’s alternatives, SuperOps is the closest competitor to Syncro, but the main difference is that SuperOps is aimed more at enterprises.
Since the RMM and PSA tools are designed for MSPs, they may not be useful to internal IT departments. Atera, for example, is better suited to IT teams than SuperOps since it has separate plans for MSPs and internal IT, allowing for greater flexibility.
G2 Rating: 4.6 out of 5.0 stars (100+ reviews)
Capterra Rating: n/a
SuperOps Pricing:
- Starting at $129 per month for the unified PSA and RMM package
7. ManageEngine

ManageEngine offers various products designed to help organizations manage their IT infrastructure. Their most popular product is Endpoint Central, which enables IT teams and MSPs to discover, manage, secure, and monitor all their client’s devices from a single dashboard.
Enterprises seeking ManageEngine alternatives for remote control and management capabilities may find a suitable solution. Since the software is tailored for larger enterprises, medium and small-sized businesses may find the features less relevant.
G2 Rating: 4.4 out of 5.0 (800+ reviews)
Capterra Rating: 4.6 out of 5.0 (800+ reviews)
ManageEngine Endpoint Central Pricing:
- Professional: Starting at $104 per month, per technician
- Enterprise: Starting at $124 per month, per technician
- UEM: Starting at $139 per month, per technician
- Security: Starting at $205 per month, per technician
8. ConnectWise Automate

ConnectWise Automate is an RMM solution that automates the discovery, monitoring, and response to IT issues for multiple devices. It’s designed especially for enterprises and offers robust functionality.
Similarly to ManageEngine, ConnectWise offers a suite of tools. If you also want PSA or remote access capabilities, you need to purchase multiple of their products. The downside is that you pay for multiple subscriptions rather than investing in one all-in-one IT solution, like Atera.
G2 Rating: 4.1 out of 5.0 (130+ reviews)
Capterra Rating: 4.1 out of 5.0 (130+ reviews)
ConnectWise Automate Pricing:
- Custom quotation: To find out the pricing for ConnectWise Automate, you need to request a quotation from their team
9. Freshservice
Freshservice is IT service management software by Freshworks that includes a ticketing system, asset and change management, and reporting capabilities. Being part of the Freshworks product family, it integrates well with their other products.
As a Kaseya alternative, it can be suitable if you only need the basic service desk and IT management features, but if you require features like remote monitoring and management, Freshservice cannot meet your needs.
G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)
Capterra Rating: 4.5 out of 5.0 stars (500+ reviews)
Freshservice Pricing:
- Starter: $19/month/agent
- Growth: $49/month/agent
- Pro: $95/month/agent
- Enterprise: Based on a custom quotation
10. Microsoft Intune
Microsoft Intune is a unified endpoint management solution that helps IT teams protect devices against cyber security threats. Since Microsoft Intune is entirely focused on providing an RMM solution, it lacks any PSA capabilities.
This is okay if you’re just looking for remote monitoring and management, but for IT teams who need more than that, it can be a deal-breaker.
G2 Rating: 4.5 out of 5.0 stars (200+ reviews)
Capterra Rating: 4.6 out of 5.0 stars (30+ reviews)
Microsoft Intune pricing:
- Microsoft Intune Plan 1: Starting at $8 per month per user for unified endpoint management
11. N-able

N-able helps IT organizations remotely monitor, manage, and secure their networks, servers, and endpoints. While this is their main focus, they also have products for help desk ticketing, reporting, and billing management.
Since N-able’s features are divided into different products, customers must switch between them if they want more capabilities. A common complaint from customers was that they felt the products weren’t well integrated together.
G2 Rating: 4.3 out of 5.0 stars (450+ reviews)
Capterra Rating: 3.9 out of 5.0 stars (50+ reviews)
N-central Pricing:
- Pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.
The only AI-powered alternative solution – Atera
Atera’s AI-powered IT management platform empowers IT teams and revolutionizes the way they work. Observations show that Atera’s AI helps to increase efficiency by 10X – speeding up the time to resolution and improving accuracy of the resolution process.
Instead of constant back-and-forth communication, Atera’s AI ticketing system summarizes tickets automatically, simplifying technicians’ workflow. It also generates automatic responses, making IT professionals more efficient and ensuring consistency in IT support.
Interested in trying how Atera exactly works? Get in touch with our sales team today and start your free 30-day free trial!
Get started today; no credit card is required!
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