2026’s best InvGate alternatives for IT service & asset management

InvGate is a popular service and asset management tool, but users say it can be difficult to use, is not customizable, and lacks true Agentic AI.

To help you find the best InvGate alternative, we looked at real reviews from users to find out why they look for an alternative in the first place. Then, we listed the top alternatives, along with their features, pricing, and reviews.

Below is what we found out.

The 7 best InvGate alternatives for 2026 are:

1. Atera
2. Freshservice
3. ServiceNow
4. ManageEngine Service Desk Plus
5. TeamViewer
6. Jira Service Management
7. Datto RMM

The 7 Best InvGate Alternatives for 2026

Let’s now review the top InvGate alternatives.

1. Atera

Atera vs. InvGate: Key differences

1. Key features: InvGate is an asset and service management platform, used by organizations to track hardware and software, and manage incidents. Atera is capable of the same, but expands its capabilities with Atera’s RMM, remote access, patch management, ticketing, network discovery, and Agentic AI.

With Atera, enterprises and startups can manage their entire IT environments from a single platform, reducing software redundancy and saving on budgets.

2. Agentic AI: Atera’s main advantage over InvGate is its Agentic AI technology, available through Robin by Atera and Atera’s AI Copilot.

Robin goes beyond traditional automation by analyzing issues and executing fixes fully autonomously. As a result, 92% of support requests are assisted by Robin, and 40% solved fully autonomously, all before they land in technicians’ inboxes.

What’s unique, Robin works directly with our existing ITSM tools and completes tasks end-to-end across the IT environment.

And we’re not the only ones touting Atera’s AI agents. Atera was selected as the #1 best AIOps tool by both G2 and SourceForge, solidifying its spot as the best InvGate alternative with Agentic AI.

P.S. Try the Robin savings calculator to see how much your organization could save using Atera’s platform! 

Pricing and value for money

Unlike InvGate, Atera is priced entirely based on pay-per-technician, meaning you can manage unlimited devices with each pricing plan.

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

4. Customer reviews and ratings

Atera’s G2 Rating: 4.6 out of 5 stars (1,050+ reviews)

What Atera users are saying on G2:

• “Calmer monitoring with Atera’s AI agents. IT Robin resolves many problems quietly in the background, which makes monitoring feel much calmer overall,” a G2 user says.
  
• “I like how Atera offers alternative remote tools like Anydesk, Splashtop, and TeamViewer, which give me flexibility in remotely accessing devices,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (440+ reviews)

What Atera users are saying on Capterra:

• “Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third-party applications is very good, and also it works on agent-based,” a Capterra user says.
  
• “Brilliant asset monitoring which includes statistics, alerts, and remote control capabilities,” a Capterra user says.

2. Freshservice

Freshservice is primarily known as a service management tool, but is also one of the top asset management software. It’s part of the Freshworks suite of products, and allows your team to handle tickets, automate change control, identify root causes, and access Freddy AI for handling routine tasks.

Although useful for asset and service management, Freshservice isn’t an RMM software, and lacks more advanced features for IT teams, which is something Atera offers.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (600+ reviews)

Freshservice Pricing:

• Starter: $19/month/agent
• Growth: $49/month/agent
• Pro: $95/month/agent
• Enterprise: Based on a custom quotation

3. ServiceNow

While ServiceNow is capable of many things, it’s used by many companies for ITSM. IT teams use it to detect and resolve service disruptions, create knowledge articles, maintain configuration management, and identify root causes.

With ServiceNow, you can create AI agents, but some users on Reddit say they don’t add anything new; they just replicate the traditional interface in an “agentic workflow,” which just complicates things. At Atera, our autonomous IT agents are purpose-built for IT management, and the benefits they bring are truly noticeable, such as 40% IT workload reduction.

G2 rating: 4.4 out of 5.0 (1100+ reviews)

Capterra rating: 4.5 out of 5.0 (35+ reviews)

ServiceNow ITSM pricing:

• To find out your exact pricing options, head to ServiceNow’s website and click on “Get Started” to request a quote

4. ManageEngine Service Desk Plus

For InvGate service desk alternatives, ManageEngine is one option. With its Service Desk Plus product, you can handle incidents, manage IT changes, and do root cause analysis, similar to most ITSM software.

Service Desk Plus aims to be an “AI-driven” service management platform. While AI agent capabilities exist, no true Agentic AI is available. ManageEngine’s Zia works as a chatbot that you can ask any questions about your IT environment. While useful, it isn’t capable of resolving actual issues on its own, unlike Atera’s Robin.

G2 rating: 4.2 out of 5.0 (230+ reviews)

Capterra rating: 4.4 out of 5.0 (220+ reviews)

ManageEngine ServiceDesk Plus Pricing:

• Standard: Starts from $13 per month, per technician
• Professional: Starts from $27 per month, per technician
• Enterprise: Starts from $67 per month, per technician

5. TeamViewer

TeamViewer can be a suitable alternative to InvGate’s asset management product. It’s mainly known as remote access software, but it also offers simple RMM, endpoint automation, and troubleshooting tools.

TeamViewer integrates with Atera, and when using the two, you can easily connect to your customers’ computers remotely while accessing Atera’s robust RMM and Agentic AI capabilities.

G2 Rating: 4.5 out of 5.0 stars (3,700+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (11,600+ reviews)

TeamViewer Pricing:

• The pricing for teams starts from $96.90/month and goes up, depending on the feature set you require.

6. Jira Service Management

With Jira Service Management, your team can manage incidents, assets, and other support requests. It’s known as a low-cost ITSM platform, which is also reflected in its rather simple features. If you already operate in the Jira/Atlassian environment, it can be a suitable alternative.

Abhishek V. on G2 commented on Jira’s AI assistant and said, “It’s still not the best, takes a lot of effort just to get basic info.” In fact, while Jira offers AI, it’s limited to tasks like ticket responses and summarization. Atera’s AI agents are capable of that and much more, including autonomous issue resolution.

G2 rating: 4.3 out of 5.0 (960+ reviews)

Capterra rating: 4.5 out of 5.0 (750+ reviews)

Jira Service Management pricing:

• Free: Free for up to 3 agents
• Standard: $23.80 per month, per agent
• Premium: $53.30 per month, per agent
• Enterprise: Pricing based on a custom quotation. Visit their website to learn more.

7. Datto RMM

As the name indicates, Datto RMM is an RMM software and a close alternative to InvGate’s asset management tool. With it, you can monitor device health, access devices, handle software updates, and integrate with other Datto products, like Autotask PSA.

According to G2 reviews, Datto’s main drawback is its remote access issues, which are mentioned in 42 reviews. To ensure reliability, Atera’s remote access tool works through multiple remote access solutions, including Splashtop, AnyDesk, TeamViewer, and more.

G2 Rating: 4.5 out of 5 stars (700+ reviews)

Capterra Rating: 4.4 out of 5 stars (40+ reviews)

Datto Pricing:

• To get the pricing, head to Datto’s website and request a free trial from their sales team

How to choose the best InvGate alternative?

Not sure how to select the right InvGate alternative? Here’s what we recommend:

If you solely need an InvGate alternative for service management, one of the best ticketing systems is often enough.

If you need more robust RMM software for your IT team, with advanced features, an all-in-one IT management solution, like Atera, is a superior choice. Atera’s all-in-one platform not only offers RMM, but industry-leading Agentic AI technology through its autonomous IT agent, Robin.

Interested in learning more? Check out Atera’s platform by signing up for the 30-day free trial, no credit card required!

Why look for an InvGate alternative?

On G2 and Capterra, users said the main limitations of InvGate are a difficult setup process, a lack of integrations, and no AI functionality. Below is what users wrote.

1. Difficult to set up

On G2, the main limitation users have reported on InvGate is the steep setup process.

One G2 user noted, “Despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up.”

In addition, Diana B. said that not only is the learning curve steep, but the customization is limited. This is what she commented:

2. Limited third-party integrations

A few InvGate customers wrote that the platform’s third-party integrations are limited and require manual setup.

Looking into InvGate’s integrations page, we can see that a lot of the integrations are API-based, which, in fact, requires technical expertise.

Dov H. on G2 said, “Integrations with third-party apps are somewhat limited out of the box and may require extra setup.”

Adrian F. on Capterra simply said, “I wish there were more integrations with third-party tools.”

3. Lacks AI integrations

Jessica M. on Capterra wrote, “InvGate Service Management lacks proper AI integration.”

In fact, while InvGate does offer an AI agent for its service management product, it’s arguably limited when compared to industry leaders, like Atera.

While InvGate’s virtual service agent responds to employee queries, it cannot access the device itself and resolve the issue autonomously. In contrast, Atera’s Robin is capable of this and entirely eliminates 40% of the IT workload from technicians.

What are InvGate’s strengths?

In contrast, these are the strengths InvGate users have reported:

1. Automation rules

Dov H. on G2 said, “The automation rules save tons of time by streamlining ticket routing and approvals.”

While he appreciated this, ticket automation is standard in today’s best ITSM software, so it isn’t necessarily a standout feature for InvGate.

2. Ticketing and reporting

The base of InvGate’s service management tool is ticketing and reporting, which one Capterra user said helps to simplify IT support.

The pros and cons of InvGate: An overview

To conclude the two above sections, we’ve created the following pros and cons:

The pros of InvGate:

• Automation rules available
• Useful ticketing and reporting

The cons of InvGate:

• Difficult to set up
• Limited third-party integrations
• Lacks AI capabilities