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No matter the size of your IT organization, IT asset management (also known as ITAM) is most likely an integral part of your daily operations. Good IT asset management ensures that your organization’s technology resources are used effectively and efficiently.
IT asset management is vital, but doing it manually would be time-consuming and difficult since you cannot make use of the monitoring, automation, and reporting capabilities IT asset management tools provide. A few IT asset management platforms are also powered by AI, which further helps to reduce the need for manual work.
To assist you in selecting an IT asset management software, we have put together a list of the top options. We will look at their key features and evaluate the pricing. Before we begin, let’s take a closer look at ITAM software in general, the types you can choose from, and why you need one.
What is an IT asset management software?
ITAM software allows IT organizations to manage and optimize the lifecycle of IT assets, which can include hardware, software, network components, and other technology-related items.
Some software solutions solely focus on providing ITAM capabilities, while others include them as part of their all-in-one IT management solution. For example, Atera offers ITAM capabilities alongside other IT management features.
Types of IT asset management software
The ITAM software options include unified IT management, network management, hardware, software, and mobile asset management. Let’s break each of these down in more detail
1. Unified IT management software
Different IT tasks require different capabilities, and several solutions offer an integrated platform that can handle all the IT needs of an organization. Unified IT management software provides asset, inventory, hardware, software, and mobile device management capabilities.
These tools eliminate organizational silos and reduce the need to invest in multiple software solutions by combining them into one. Monitoring to this extent is possible through features such as network discovery, RMM, PSA, remote access, and advanced reporting and analytics.
One example of such a unified tool is Atera, which combines ITAM with other essential IT management features.
2. Network management software
Network management tools offer capabilities for monitoring, managing, and troubleshooting network components. These tools help to track and manage resources like hardware, storage, memory, bandwidth, and processing power of various network-connected devices.
Network management capability is often part of more comprehensive RMM software, which enables IT staff to be alerted of potential problems in advance.
3. Hardware asset management software
Hardware asset management software helps manage physical IT assets, including computers, servers, routers, printers, and other hardware components. Hardware asset management is often part of a more comprehensive ITAM solution.
4. Software asset management software
Software asset management tools manage software licenses and compliance. These tools ensure that organizations use software legally and efficiently, preventing penalties for noncompliance and lowering software costs.
5. Mobile device management (MDM)
MDM software is designed to manage and secure mobile devices used within an organization. These tools provide features such as device enrollment, policy enforcement, and remote data wiping.
Some IT management platforms offer mobile device management exclusively, while others integrate it into a more comprehensive solution.
Why do you need IT asset management software?
ITAM tools offer multiple advantages to IT departments and MSPs, which we’ll discuss next.
1. Improved asset visibility
ITAM tools provide a comprehensive view of your environment, including the manufacturer and model of each device, its actions in the network, and its characteristics, such as memory, CPU, and storage.
This information enables IT teams to take proactive measures in your IT environment, such as contacting an end-user when their machine is running slowly and suggesting a solution.
2. A better cost optimization
The best ITAM software provides accurate data on asset usage and performance, which enables organizations to optimize their IT budgets better. For example, if an ITAM tool identifies a software license being underutilized or that certain hardware assets are nearing the end of their lifecycles, organizations can reallocate resources or replace outdated equipment before they incur additional expenses.
Additionally, MSPs can use the available data to predict client needs in advance, which will improve their budgeting process.
3. Enhanced compliance
Each industry and sector has its own regulatory requirements for compliance in asset management. Typically, these determine who has access to certain technology, data, information, and content. In the event that you’re asked, you’ll have to demonstrate how these permissions are managed and monitored in case of an audit or worse, a data breach.
IT asset management tools provide an overview of your IT assets through compliance reports and documents that can be shared with the right people.
4. Improved security
Many IT environments face unnoticed IT problems, where employees install software and, in some cases, hardware without informing the IT department. This could be as simple as a user installing a free application to help with their daily workflow, but the application might not be secure.
An ITAM tool mitigates these risks by providing a centralized inventory of all software and hardware. This visibility allows IT teams to track and manage all installations, ensuring that they are vetted, compliant with security policies, and regularly patched.
5. Better efficiency
One key capability of an ITAM tool is automated network discovery, which automatically scans your entire network and identifies all hardware and software connected to it. The top ITAM software also includes automated patch management, reporting and analytics, scripting, and AI-powered capabilities.
All of these capabilities reduce the manual labor involved in IT management, thus increasing your productivity.
The 12 best IT asset management software in 2024
Next, we’ll review the best IT asset management tools. For each software, we will highlight the key features and pricing so that you can make a more informed decision when selecting your own software.
1. Atera
Atera’s all-in-one IT management platform includes comprehensive asset management capabilities for IT departments and MSPs. With it, users can track and maintain hardware and software assets throughout their entire lifecycles, from acquisition to disposal. Atera is the only IT management solution to power its entire platform with AI through Atera Copilot, enabling a new approach to IT asset management.
Atera’s key capabilities include remote monitoring and management (RMM), IT ticketing, Network Discovery, remote access, automated patch management, scripting, and billing and contract management for MSPs. Atera’s third-party integrations help to extend the functionality even further.
Features and capabilities
Atera helps to manage IT assets at every stage of their lifecycle, including request, fulfillment, deployment, monitoring, service, and retirement. Good IT asset lifecycle management ensures that all IT assets are utilized to their fullest potential and minimizes waste.
Good ITAM software has advanced automation capabilities to reduce manual work. Atera’s Network Discovery tool helps to automate IT asset management by scanning your network automatically and monitoring all hardware and machines connected to it.
Atera’s Network Discovery tool
Atera’s Network Discovery and its other IT management capabilities enable proactive monitoring of your IT environment. For example, these capabilities can suggest a fix to end users whose machines are slow or even remotely access their devices on their behalf.
To help automate lifecycle maintenance interventions, Atera has a built-in IT ticketing system powered by ActionAI™. The IT ticketing AI features include automatic ticket summaries, responses, and solution suggestions, as well as an automated script generator that helps resolve issues quickly.
Atera’s IT ticketing system
The available AI features enable IT technicians to work 10X more efficiently and monitor IT environments in a whole new way.
User interface and usability
Atera has a reputation for being user-friendly and easy to navigate around. The different features, such as RMM, Network Discovery, IT ticketing, and remote access, can all be used from Atera’s admin dashboard.
Atera’s admin dashboard view
To take advantage of the IT automation capabilities, you can set up IT automation profiles and select one of the pre-defined templates. You can also customize the settings further.
Atera’s IT automation profiles
While Atera offers simple navigation, users can also get 24/7 live chat and email support whenever needed. There are a number of self-help resources available, including an extensive knowledge base, blog articles, webinars, and an active IT community where users can discuss best practices and troubleshoot problems.
Pricing and value for money
Atera offers transparent pay-per-technician pricing and tailored plans for IT departments and MSPs, which enables more customized offerings. The pricing plans for IT departments range from $149 to $199 per month, and for MSPs, from $99 to $169 per month.
Most ITAM solutions are priced pay-per-endpoint, meaning that the price increases as more endpoints or devices are added. Atera’s per-technician pricing is one of its standout features since it supports unlimited endpoints. Per-technician pricing lets you scale more predictably, and you don’t need to worry about surprise costs as you add more endpoints.
Atera G2 rating: 4.6 out of 5.0 stars (500+ reviews)
What Atera users are saying on G2:
One G2 user describes Atera as ‘One platform with endless possibilities.’ This is because it combines capabilities such as asset management, IT ticketing, patch management, and RMM. The reviewer mentions she no longer has to search for information since Atera’s real-time dashboard provides insights into device health, possible problems, and open tickets.
Atera Capterra rating: 4.6 out of 5.0 stars (300+ reviews)
What Atera users are saying on Capterra:
A Capterra user mentioned using Atera for almost six months and couldn’t be happier with it. Atera is feature rich and gets frequently improved with helpful updates. The reviewer switched away from N-able and mentioned that Atera’s patch management is much more effective. Atera’s intuitive interface, easy navigation, and powerful search engine are also standout features, according to the reviewer.
Atera pricing:
Atera’s pricing plans for IT departments:
- Professional: $149 per month, per technician
- Expert: $169 per month, per technician
- Master: $199 per month, per technician
- Enterprise: Custom quotation. Contact sales for pricing.
Atera’s pricing plans for MSPs:
- Pro: $129 per month, per technician
- Growth: $179 per month, per technician
- Power: $209 per month, per technician
- Superpower (Enterprise): Custom quotation. Contact sales for pricing.
Get started with Atera on a 30-day free trial with no credit card required.
2. Freshservice
Freshservice is cloud-based ITSM software developed by Freshworks. One of its core functionalities is asset management, which helps organizations track their IT assets throughout their entire lifecycle. Its asset management capabilities include automated discovery, root cause analysis, and native integration with ITSM processes for streamlined incident resolution.
Similarly to Atera, Freshservice utilizes AI in its helpdesk and ticketing system to enhance technician productivity. While the AI capabilities are similar in IT ticketing, Atera sets itself apart by extending them to other areas, such as automatically generating scripts, knowledge base articles, and IT troubleshooting.
G2 rating: 4.6 out of 5.0 stars (1,000+ reviews)
Capterra rating: 4.5 out of 5.0 stars (500+ reviews)
Freshservice pricing:
- ITSM plans start at $115 per month, per technician.
3. Jira Service Management
Jira Service Management offers tracking of various IT environment assets, including hardware such as servers and computers, software assets such as licenses and applications, and mobile devices. Jira is equipped with an automatic discovery feature that locates network assets automatically. It comes with different object schema templates with predefined object types to help you get started.
Asset management is one of Jira Service Management’s key capabilities, along with request, incident, problem, and change management. For basic ITSM, Jira Service Management is a powerful tool, but it lacks other crucial features, such as RMM, which is essential for proactive problem-solving in IT.
G2 rating: 4.2 out of 5.0 (760+ reviews)
Capterra rating: 4.5 out of 5.0 (600+ reviews)
Jira Service Management pricing:
- Free: Free for up to 3 technicians
- Standard: $22 per month, per technician
- Premium: $49 per month, per technician
- Enterprise: Pricing based on custom quotation. Visit their website to learn more.
4. SysAid
SysAid is an ITSM solution that integrates asset management capabilities into its platform, allowing IT organizations to keep track of various hardware and software products. SysAid’s IT asset management capabilities include real-time alerts when IT assets exceed predefined thresholds, as well as a built-in service desk for streamlined issue resolution.
Similarly to Atera, SysAid powers its platform with AI to help its users manage their IT environments more effectively. SysAid’s AI capabilities revolve primarily around its service desk system.
G2 rating: 4.5 out of 5.0 stars (600+ reviews)
Capterra rating: 4.6 out of 5.0 stars (400+ reviews)
SysAid pricing:
- Book a demo call to receive custom pricing.
5. GoTo Resolve
GoTo Resolve is an all-in-one IT management solution that incorporates asset management into its platform. With it, IT departments can track, monitor, and optimize various devices, including laptop and desktop computers, smart boards, printers, routers, and more. GoTo Resolve also has RMM and remote access capabilities, which are critical for IT management.
GoTo Resolve uses pay-per-technician pricing but also charges customers extra when their plan’s device limit is exceeded, which is 25 devices for every plan. This is a slight disadvantage compared to Atera, which uses pay-per-technician pricing and also allows to add unlimited devices
G2 Rating: 4.4 out of 5.0 (400+ reviews)
Capterra Rating: 4.5 out of 5.0 (190+ reviews)
GoTo Resolve Pricing:
- Free: Free to use, up to 3 technicians
- Standard: Starting at $57 per month, billed annually
- Premium: Custom pricing. Visit their website to get the pricing
6. Kaseya VSA
Kaseya VSA provides real-time visibility into IT environments for IT departments and MSPs. Its asset and inventory management capabilities allow you to see all hardware and software across your network and easily manage licenses, warranties, and configurations.
Kaseya VSA’s other key features include patch management, real-time monitoring, remote access, and reporting and analytics.
Like any strong ITAM tool, Kaseya VSA incorporates IT automation into its platform to help automate tasks such as deploying updates, resolving alerts with scripts, and handling customer support requests.
G2 Rating: 4.0 out of 5.0 (250+ reviews)
Capterra Rating: 4.1 out of 5.0 (200+ reviews)
Kaseya VSA Pricing:
- Custom pricing system in place. Visit their website to learn more.
7. NinjaOne
NinjaOne is an IT management solution that helps manage, patch, and support various endpoints. Its asset management features include automatic discovery of unmanaged devices, real-time insights into IT assets, and IT automation for automating repetitive tasks.
Similarly to a few other all-in-one solutions, NinjaOne offers a robust RMM to resolve IT issues proactively. While the RMM functionality is one of its strengths, it also has notable cons, including the pay-per-endpoint pricing. The more endpoints you add to the platform, the more expensive it becomes, which makes scaling unpredictable and expensive.
G2 Rating: 4.8 out of 5.0 (1,000+ reviews)
Capterra Rating: 4.8 out of 5.0 (200+ reviews)
NinjaOne Pricing:
- NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.
8. HaloITSM
HaloITSM is a service desk solution for IT departments and MSPs that also includes asset and project management capabilities. It identifies and collects IT assets automatically and provides real-time updates on the IT environment’s health. To simplify support requests, HaloITSM provides a self-service portal where end users can open tickets and find answers in the knowledge base.
HaloITSM primarily focuses on the service management aspect of IT management, excluding other essential features such as RMM and PSA. While it can be integrated with HaloPSA for additional functionalities, IT organizations should be aware of the increased costs associated with the integration.
G2 Rating: 4.8 out of 5.0 (10+ reviews)
Capterra Rating: 4.7 out of 5.0 (30+ reviews)
HaloITSM Pricing:
- Custom quotation. To get the pricing, you need to schedule a demo with the HaloITSM sales team.
9. SolarWinds Service Desk
SolarWinds Service Desk offers IT asset management capabilities alongside service desk capabilities. It supports the automatic discovery and management of network hardware, software, mobile devices, and non-network devices. The asset management feature integrates natively with the service desk, allowing users to attach assets to tickets and resolve issues more efficiently.
SolarWinds Service Desk also provides reporting and analytics capabilities to measure team performance and a mobile app for managing IT environments on the go.
G2 Rating: 4.3 out of 5.0 stars (700+ reviews)
Capterra Rating: 4.6 out of 5.0 stars (500+ reviews)
SolarWinds Service Desk Pricing:
- Essentials: $39 per month, per technician
- Advanced: $79 per month, per technician
- Premier: $99 per month, per technician
SolarWinds Service Desk pricing plans have an additional fee for asset management. According to them, it is available upon request once you sign up.
10. ConnectWise Automate
ConnectWise Automate is RMM software that helps IT organizations manage their IT assets. It offers capabilities such as asset discovery for identifying IT assets, automated patch management to deploy updates, remote monitoring to detect problems, and scripting to resolve them.
While ConnectWise offers many capabilities, users on G2 report that many of them are difficult to learn. ConnectWise has a steep learning curve, which should be taken into account by smaller companies or those with limited resources. The steep learning curve is also a disadvantage since there are many modern IT management platforms available today.
G2 Rating: 4.1 out of 5.0 (120+ reviews)
Capterra Rating: 4.1 out of 5.0 (125+ reviews)
ConnectWise Automate Pricing:
- Custom quotation available by request from their team.
11. ManageEngine ServiceDesk Plus
One of ManageEngine’s products, ServiceDesk Plus, offers asset management, project management, and incident management capabilities. It detects Windows, macOS, and Linux computers automatically and provides information on assets such as software installed, hardware specifications, asset ownership history, scan history, and asset condition.
Similarly to ConnectWise, ManageEngine is primarily targeted at enterprises, and its highly customizable capabilities reflect this. Especially for smaller organizations with fewer resources and no time to learn ManageEngine, the amount of customization can be overwhelming.
G2 Rating: 4.2 out of 5.0 stars (200+ reviews)
Capterra Rating: 4.4 out of 5.0 stars (200+ reviews)
ManageEngine ServiceDesk Plus Pricing:
- Custom quotation. To get the pricing, contact ManageEngine’s sales team on their website
12. Pulseway
Pulseway is an RMM solution for MSPs and IT departments. It allows real-time monitoring of various IT assets, such as network devices and server modules like Active Directory, Windows Server Backup, and VMware. Like most comprehensive ITAM solutions, Pulseway offers automated patch management to ensure that IT environments are secure and patched.
One of Pulseway’s strengths is its mobile app, which has received high ratings on both the Google Play Store and Apple App Store and allows remote monitoring on the go. In contrast to a few all-in-one IT management solutions, Pulseway does not offer advanced PSA capabilities, which especially MSPs should be aware of.
G2 Rating: 4.5 out of 5.0 (50+ reviews)
Capterra Rating: 4.7 out of 5.0 (180+ reviews)
Pulseway Pricing:
- Pulseway’s pricing structure is public and transparent. The company bills per end-point/device and offers a calculator on its website that factors in aspects such as length of contract, number of endpoints, number of third-party add-ons, and more.
- Pulseway charges a one-time fee of $149 for a mandatory ‘Advanced Onboarding and Best Practices’ session.
AI-powered IT asset management with Atera
While a few top IT asset management software offer similar core capabilities to Atera’s, its AI-based capabilities set it apart. Atera’s AI tool, Atera Copilot, does more than help with a few surface-level IT tasks; it empowers the entire process of managing an organization’s IT environment.
Atera Copilot helps troubleshoot IT issues, create context-specific scripts, generate knowledge base articles directly from tickets, and more. With Atera Copilot, technicians have access to ActionAI™, which improves customer support, efficiency, and quality of work.
If want to see how Atera could work within your organization, you can try it free for 30 days with no credit card required.
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